The crew was wonderful at check in, the gate and on board. Felt the luggage had more room than the passengers. The seats were smaller than most domestic U.S. airlines. I'm only 5'2" and I had little legroom. There were only 2 bathrooms in coach. Needed more. The flight was very smooth but not the most comfortable.
There was no lounge at Boston for us to use. Typically flying first class overseas comes with lounge privileges. The seats did not recline even a little. My headset only worked on one side. I felt like I was flying on Ryan Air, not Icelandic Air.
Boarded with no problems. Sat on the tarmac for an hour before taking off. We were the last ones on our connecting flight. Didn't think we were going to make it. Our flight to Iceland was similarly delayed. When we've flown other airlines, pilots have tried to make up time while in the air. This doesn't seem to be something that Icelandair does. We made all of our flights, but it was stressful and we didn't think it was going to happen based on the time we arrived.
The flight was delayed and as a consequence we missed our connecting flight. Were stuck for another 6h in Reykyavik. Appreciated that we got a generous food voucher at least. Would have liked to see more information upon arrival including a person waiting for connecting flight travellers and informing already that we will not catch the flight and directing us to the office dealing with the matter; unfortunately that didnt happen and we hence first needed to find out whether flight had indeed left already and then locate the adequate office to help us with booking us on the next connecting flight. Also my suitcase broke and it is not clear whether it is happened on the leg with Iceland Air from DC to Reykyavik or on the leg with Lufthansa from Reykyavik to Frankfurt. Finally, understood that it is a low cost company but at least provision of earplugs for free would have been nice, instead of making them buy.
Great experience on Icelandair flight from Newark to Amsterdam by way of Reykjavík. Courteous and professional staff. Food was solid. Service - outstanding. Cabin was a little warm.
Good service. No complementary food for international flight. WiFi kinda pricey. Got the job done for the right price.
The plane was very small and the aisle was so narrow that every time someone walked by they rubbed against me, so it was very uncomfortable.
Everything was good. Only issue comes from being vegan and flying. The food options are super limited.
Overall good for an economy fare. IMO the movie selection could be improved. Great that you can now connect bluetooth headphones to the entertainment system.
For a four hour flight, I was disappointed that everything was for purchase except for coffee, tea, or water. The disembarking in Iceland was so inefficient and time-consuming. We landed and stopped in the middle of the tarmac, had to disembark in the rain, and then squeeze into a bus which took us to the airport. Crazy! How does that work in winter?
Excellent experience in every way, from ground crew helpfulness, boarding experience, inflight service all the way to modern equipment. My new favorite airline. I wish I could fly with them more often.
For a no frills flight this was surprising comfortable. The crew were helpful and nice. The flight was smooth and there were no delays or issues which I haven't had on a flight in a long time. I would definitely fly with them again.
The flight was canceled by play less than 24 hours prior to the trip, and I was unable to re-book. Have not received a refund for the trip despite filling out the appropriate form.
Was was cancelled less than 24 hours prior to my scheduled departure by PLAY. Despite my attempts to rebook my travel, I encountered significant cost increases that rendered this option unfeasible. In accordance with EC Regulation 261/2004, airlines are required to issue a full refund for cancelled flights within seven days of the scheduled departure if a refund is requested instead of rebooking on another flight. It has been three weeks without a refund or an answer
Have not recieved full refund for my flight, which was cancelled less than 24 hours prior to my scheduled departure by PLAY. Despite my attempts to rebook my travel, I encountered significant cost increases that rendered this option unfeasible. In accordance with EC Regulation 261/2004, airlines are required to issue a full refund for cancelled flights within seven days of the scheduled departure if a refund is requested instead of rebooking on another flight. This request was completed three weeks ago an answer or refund.
It would have been better to have USB charging ports available on the longer haul Flight that one of 2 hours
Was very good Staff was great. No tv monitors tho. So long flights make it longer
The worst. No free beverages. No entertainment on an overseas flight. Not enough space. Never again.
Play is affordable! Only way we fly from the states to Europe. Left late but arrived on time
have screens on backs of chairs...offer free snacks and water
I got caught using a stolen credit card number. Michelle Siziba is my name Nice to London Gatwick on 7/31/25.
Not happy with price of luggage or that we had no choice but to pay whether cabin or hold. I didn't book seats but this is unnecessary extra money along with suitcase
We accidentally purchased twice the bags we needed. Our fault, but the ticket was not clear to us, and it asked us to purchase bags at checkin. When we notified them to get credit back at the airport, they said to contact customer service. We flew the flight and then contracted customer service. They said no credits after the flight has flown. Not customer service oriented at all. They know we didn’t check that many bags and kept our money for a service they did not provide. Be aware and very careful of what you are purchasing from them because they will not make it right if there is an error.
sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!
This was our first time using them. I gave okay ratings for food and entertainment because it was minimal or not provided so I couldn't judge, but much better than most budget carriers we have ever used.
We were charged a ridiculous amount for a name spelling error on ticket which I would’ve corrected if I received pre-check info more than 1/2hr before flight. Then we were told at ticket counter that our bags were fine for boarding but then we’re charged another ridiculous amount to take in our luggage despite being told differently. Flight itself was great. Charges were unfair.
Apart from an email about re configuring passenger seating less than 24hrs before flying it was all good.
There were a lot (4 I think) of EasyJet flights leaving Agadir, we arrived two and a half ours before our flight. Very slow to get through the booking in, passport control and security!! We had booked in on line but had to Queue with others who had not to drop our bags off!,
We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?
I was hesitant to book with a low cost airline due to previous experience but Easy Jet surpassed my expectations. I would definitely book a flight with them again! Seemless booking, upfront about baggage fees, professional, and helpful staff.
When we arrived at the airport - 1st step - printing out your boarding pass - no issue. Not long lines as these machines. 2nd step - processing your bag drop off. There was only one associate there to help 10 kiosks. We had a family in front of us for 20 minutes trying to work on the machine and figure out every step for 4 pieces of luggage. My husband alerted the associate who was able to assist the family. Highly suggest that there are more associates to assist in this process. Besides this issue, security check went very quickly. Our flight was direct to Philadelphia. We had to carry our bags down two flights of steps, then out to the tarmac to a bus, then carry our bags up two flights of stairs to the plane. No one on the flight was expecting that long trek. I could see some people were struggling a bit. All in all - great flight crew, plane was clean and food was great!
The space is tight. Either you sit straight up the whole time, but the minute you relax, your knees hit the back of the seat in front of you. My seat would not recline so I was quite uncomfortable. Didn’t use my tray table bc it was stained and sticky and nasty. I was also seating in one of the last rows and one crew member and people going to the bathroom kept hitting my elbow resting on the armrest.
Flight was delayed for 2h. Announcements were poor and I was given 1 biscuit and a bottle of water as consolation. Not happy.
There were no gluten-free vegan options available, so food was very limited on this flight, and some of the crew weren’t especially helpful about it. To make matters worse, a passenger was sick on board, and although the area was cleaned, the smell lingered for the rest of the journey. On top of that, we ended up circling for an extra hour, which only made the unpleasant situation drag on even longer.
The crew’s professionalism was top notch and the food and drinks available were excellent. I only ask that we get the refurbished 777’s on the London to Bermuda route that I had for the London to Singapore leg. The updated infotainment system is much better than the older version
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
I checked in to bags, one arrived one was delayed. I did not receive the bag for 4 days - arrived on Tuesday, received bag on Saturday!
It was ok. Our flight was delayed 2 hours, and then again on arrival. The explanation given felt feeble.
The booking agent, cheapflightsfares, messed up, and the information for the seats we paid extra for was not sent to American Airlines. We were separated on the return flight and sent to the lowest economy section. The flight attendant helped arrange seating at the back of the plane to allow my wife and me to sit together.
The staff were fantastic and couldn't have been more accomodating; however, the air-conditioning was broken in our section of the aircraft, leaving us feeling extremely cold and unwell on arrival in Johannesbury. The head sets were also faulty, causing difficulty when listening to announcements and entertainment.
The 737-8 is too small for the length of flight especially if there are any delays
The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.
Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.
One flight attendant not wearing a mask over nose, 50% of passengers not either, and no effort to correct. Boarding was very late with no information - lots of standing around waiting.
