Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane.
What is there not to like about KLM? I cannot find anything.
Only one queue for boarding. Flight late on arrival.
Free wee cake.
Nothing in particular.
Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.
There is a bus to the plane, so that takes a bit of extra time but they are very well organized.
The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.
It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.
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