We liked the way we were treated by the sraff at lima airport counter and the the flight attendants. We did not like the fact that the kiosks at airport rebooted after we entered our information and then told us that there was an issueand we needed to go to the counter. Such a waste of time for a group of 6. Once we got our boarding passes there was no assigned gate so we did not know where to go.
We were not allowed to carry a bottle of water onto the 8 hour flight.
I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.
entertainment was not good; the shoulder strap on Business class seat did not sit well across the body (more like across the neck); the food was not hot and the special meal promoted by insert in the menu was not available to us
Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
The crew was super friendly and respectful, they made me feel well all the fly , thanks delta
TAM is a real disappointment. We had to jump on a crowded bus for a 6am flight - although there were at least 15 available fingers that could have been used by our plane. Then, we were placed on row 30 - the last row of the plane, despite having purchased the tickets a long time ago and being TAM gold plus members. Note: worse seats on the plane. Great way of rewarding your frequent flyers TAM ! I now remember why I stoped flying internationally with TAM and moved to American, United, Swiss, Lufthansa and BA. TAM has no respect for its customers.
Everything was as you would expect in coach - fine. Flight was close to on time.
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
Check in of my luggage which needed to be paid for was excellent. Thanks to Nora
Convenient, I m a SKY TEAM ELITE PLUS MEMBER, was offered to ship my carry on small case at no charge, boarding went easy & smooth, flight packed, we had a delay fo 45 mins, simply waiting on board, not sure, what was the reason, may be clearance to leave the airspace,
After we paid additional to sit in exit row, a passenger came in late with an act and sat in the exit row seat next to us. He did not pay the extra for the seat as his assigned seat was a middle seat the row before. And the did not do much to challenge him. That is not good business when you charge some people (us) additional but not others, right in front of us the customer. Not exactly looking after your customers like business schools show in countless case studies. Also on our connecting flight from Madrid to JFK, we witnessed the crew bring an already opened meal to woman sitting next to us. When she would not accept the meal, the server said that is all they had and she would have to eat. That is a blatant rejection of basic health codes. She could have gotten food poisoning if she ate the opened meal Both incidents are unacceptable. Next time the MN ame Air Europa comes up in airline selection, we will not be considering it
Dear Air Europa Baggage Claims Department, I am writing regarding my baggage claim, reference number JFKUX13455. My baggage was delayed and was delivered to me later than expected. When I received my suitcase, I discovered that the suitcase itself had been significantly damaged. Unfortunately, when I opened my suitcase, I also discovered that many of my personal belongings were missing from inside the suitcase. Several items that I had packed before my journey were no longer there. In addition, three cartons of cigarettes that were packed inside my suitcase were also missing. The missing personal belongings include the following items: - Prada sunglasses — $450 - Ray-Ban sunglasses — $300 - Dolce & Gabbana perfume — $185 - Three newly purchased clothing items from Turkey — $200 - Two pairs of slippers — $280 - Coach handbag — $395 - Newly purchased suitcase — $75 Total value of the listed items: $1,885 The suitcase itself was newly purchased, and I have the original receipt showing the purchase price of $75. I also have purchase records and credit card transaction records for several of the missing items. The three cartons of cigarettes were also packed inside the suitcase and were missing when I received my baggage. I have photographs of the damaged suitcase and supporting documentation regarding my purchases. At the moment, I am unable to upload all of the photographs and documents, but I can provide them as soon as I am able to do so. I respectfully request that Air Europa consider the delay of my baggage, the damage to my suitcase, and the missing personal belongings and other items from inside my suitcase as part of my claim. Please let me know if you require any additional information or documentation from me. I am prepared to provide receipts, purchase records, photographs, and any other supporting evidence necessary to process my claim. Thank you for your attention to this matter. I look forward to your response and to a fair resolution of my claim. Sincerely, Çiğdem Karasu Claim Reference: JFKUX13455
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
I was not allowed to cancel the flight, customer service is atrocious
Need to pay for headsets, water, or any extra except air to breath.
Sitting space was very tight, so eating was difficult. But everything else was good.
Need to pay for a cup of water. No food. Need to pay for headsets.
Terrible experience - we won’t be flying with Air Europa again
Impossible to check in via the App. Kept on getting emails offering upgrade. When followed through not available. Wasn't any food anyway.
There was confusion over the electric wheelchair. Though it was categorized and double checked at checking the gate seemed confused by the chair.
Boarding was a mad rush as people still had issues with boarding passes and groups 3- 7 were asked to board when travelers were still stuck behind the document check. Food was one of the worst I’ve ever had in an Economy flight. The crew was very friendly though
We were delayed 2 hours because the crew was late. They need better planning by the crew, we had to sit in uncomfortable seats waiting for them.
Difficulty to check in online, but well handled at the airport. Flight delay was unfortunate. Crew was adequate but not what we have usually experienced from BA. Seat was not comfortable.
Charging $300 to be able to pick a seat next to your wife was nothing less than extortion.
I’m very mad because I paid an extra $105 to change seats to an exit row with more leg room. The app clearly showed a gap in between the seats in the row I changed my seat to and I paid for it. When I boarded the plane, it wasn’t an exit row seat and no more room than my original seat. I feel like I was ripped off $105.
I had a great experience , crew was great and enjoyed the entertainment options I will be booking my next International trip with them .
Front desk was closed at 6 pm, I was unable to get my boarding pass and as such missed my connecting flight home.
Overall a great. However, the seating is way too narrow, for guys with any shoulder width. Luckily the crew moved the guy next to me, or it would have been miserable.
The plane was not well maintained. The entertainment system didn’t work properly, eg moving map. Many of the seat controls did not work. Cabin temperature fluctuated considerably during the flight. The seat allocated was poor, it was noisy and offered no privacy. The perfume in the toilet triggered severe allergies. Crew was very goid.
