Low season | May |
---|---|
High season | December |
Cheapest flight | £200 |
My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .
My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .
From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.
Air Transat left my luggage back in Montreal and it took them 5 DAYS to get it to Venice. Luckily I was still in town, or else their option was to send my luggage back to my house in CANADA. What a joke! Oh, and I had to find a way to go get it at the airport in Venice, they needed 72 hours more to get it to where I was staying.
I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.
Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip
The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.
The ticket price was reasonable, food was okay, not the best. I would use the service again.
Actually the flight was on time. New plane, food was okay but not great.
Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.
Great boarding. Everything was on time. Plane was a bit old and the crew could have provided better drink service.
Hard to criticize after the Crowd Strike dilemma. However, when Air Canada says they were "not affected," I expect that is true. My flight delays caused me to miss transportation connections. I understand these things happen, but I don't have to "like it."
My flight was delayed in Calgary and I missed my connecting flight to Cincinnati. I was rebooked on a flight the following day. I did not receive a food or lodging voucher.
I paid premium economy and I found out there is no premium economy in Europe, so why they charged me premium if that service doesn't exist???
Flight was canceled 2 hours ahead. Just as I arrived at the airport
There was no entertainment on board and wi-fi did not work for me. Food consisted of beverage and pretzels. Flight was over 2 hours delayed due to unscheduled maintenance. We missed our Toronto connection. Air Canada rebooked us for the next day. We had purchased premium seats but our rebooked flight was nearly full and we did not sit together. Seats were way in the back of the plane. Air Canada did provide us with a hotel stay. Agent upon deplaning told us luggage would be sent through to our final destination. Customer service person told us our luggage would be at the carousel. It never showed up, so we lost an hour waiting for it, already well past my bedtime by now. My husband has limited mobility. Baggage agent advised us the luggage did, indeed, get placed somewhere for our next day flight and provided us with an overnight kit (shaving kit, oral hygiene kit, sleep shirt, etc.) and it was very much appreciated and needed. Husband has mobility issues and we found that wheelchair assistance is not provided during layover stops, which made it difficult (and slow) for us to get from gate to customer service to baggage claim to hotel shuttle. We were given food vouchers but were too exhausted to use them before going to hotel. For the most part, all agents we dealt with were respectful and pleasant, although only a few were as warm, friendly and helpful as most of the Canadians we had interacted with during our visit.
There was no entertainment on board and wi-fi did not work for me. Food consisted of beverage and pretzels. Flight was over 2 hours delayed due to unscheduled maintenance. We missed our Toronto connection. Air Canada rebooked us for the next day. We had purchased premium seats but our rebooked flight was nearly full and we did not sit together. Seats were way in the back of the plane. Air Canada did provide us with a hotel stay. Agent upon deplaning told us luggage would be sent through to our final destination. Customer service person told us our luggage would be at the carousel. It never showed up, so we lost an hour waiting for it, already well past my bedtime by now. My husband has limited mobility. Baggage agent advised us the luggage did, indeed, get placed somewhere for our next day flight and provided us with an overnight kit (shaving kit, oral hygiene kit, sleep shirt, etc.) and it was very much appreciated and needed. Husband has mobility issues and we found that wheelchair assistance is not provided during layover stops, which made it difficult (and slow) for us to get from gate to customer service to baggage claim to hotel shuttle. For the most part, all agents we dealt with were respectful and pleasant, although only a few were as warm, friendly and helpful as most of the Canadians we had interacted with during our visit.
Great flight crew. Flight delayed but still made connection because I rushed through the terminal. If I’d waited for the requested wheelchair I never would have made the next flight. Also, there was no one readily available to ask for assistance, I had to search for assistance. The workers at customs seemed annoyed to help.
I paid for an exit row seat but it did not have a TV. Pretty bad for a 4 hour flight
It’s very good.. keep up the good job!!! Thank U.
It was canceled twice in a 4 week timeframe, the second time was one week before my departure. So I canceled the whole flight and got a refund and went from San Francisco to Athens with Condor
Boarding was haphazard after people with small children or walking difficulties
No internet, very narrow seats insufficient room for three passengers with encroachment.
Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.
The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.
full flight, could use more room....leg room fine seats tight
Other than problems with checking in and uploading passport info everything was great. It would be nice to be able to manually input passport info. Often while traveling the bandwidth has problems uploading pictures
Give at least coffee or juice as it is an international flight.
Tiny, cramped seats with minimum leg room and hard armrests. Basic needs like a seat and luggage came with an additional charge. Budget airline amenities with premium airlune cost. I won't use this airline again.
Cancelled flight, that morning! But got us on an Air Canada flight!
Boarding process non existent. No WiFi. No entertainment. Cramped old plane. Worst Kosher meal ever presented on a flight.
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