Was refused access to the plane. Easyjet more interested pushing car rentals or hotels booking than making sure travelers are set to go thru COVID-19 hurdles. 300 euros totally wasted. Thank you easyjet.
Speedy boarding is a joke ! It just means that your the 1st on the shuttle out to the aircraft. Then everyone else piles on & your the last off so are last on the plane & all the overhead lockers above your seat have been filled up.
Cons: "Free refreshments"
Cons: "It could have been on time"
Pros: "crews are efficient and polite"
Pros: "Staff were helpful and friendly"
Cons: "Flight was delayed over an hour and ended up parked so far from terminal, not the best for a late flight. The new smal airbus was cramped legroom wise, I had hoped for an improvement over 737"
Pros: "Not much. I think anything we liked was about the airport staff, not the easy jet staff. The customer service lady was efficient, but not helpful and kind of rude and all she kept saying was “well everyone else made it”. The plane was also not full (I believe she said 60 people, maybe 58 not including us)."
Cons: "The plane was departing at 8:25 and boarding at 7:55 according to the ticket. At 7:57 there was no gate announced for the flight yet, so we went to the bathroom, came out and saw our gate and headed there. We got the gate wrong, but were only about 5 mins out of the way, so me and my 70 year old grandmother ran through the terminals and we got to the correct gate at 8:16 (less than 20 minutes from the time the gate was announced) and they would not let us on. Easy Jet’s policy (which we have a picture of) is that the gate closes 30 minutes before departure, but we did not even have a gate until less than 20 minutes from the departure. We did not hear them announce our names or last call (until the minute before we got there, and it did not seem like if they would have let us on if we were one minute earlier either). After this whole ordeal and being at the airport on time and through security in time, we went to talk to the check-in person to see what we should do. We stood in line and did not get called up (3 people did not have customers but were not calling me up), so I asked and one girl reluctantly said I could see her. As I was telling her what happened, she got a phone call, answered it in the middle of my explanation, and then chatted for a few minutes with another coworker about who was working and who was going on lunch when. After she hung up, she looked annoyed at me, and I told her again what happened, and she said she could help and to go to customer service. At customer service, we asked to see if we could get on the next flight which wasn’t leaving for over 7.5 hours, which they said we could but would have to purchase our tickets and luggage all over again. The person working was mostly professional, fairly efficient, but pretty callous overall. On top of all this, when they pulled our luggage off the flight (somehow they can board a flight of 60 ish people and still have time to remove our luggage), they pulled one of the wrong suitcases off so we had to go collect our luggage at or destination, and someone else went luggage-less. Ultimately, my grandmother’s first European trip and this was the worst experience we’ve had so far, but after $200, 6 hours, and tears from both of us, we made it to our destination and will never fly Easy Jet again."
Pros: "On time, friendly, polished,"
Cons: "No offer of any refreshment"
Pros: "No complaints about flight"
Cons: "Extra cost for hold luggage"
Pros: "Overall Easyjet is an ok airline, I will continue to fly with them, however, small things like paying extra for speedy boarding and then not having a separate line is a real disappointment. Given the option I would pay a the extra to fly with a better airline, however, being from Northern Ireland we are limited to what we can have."
Pros: "It was horrible we was delayed 40 minuets originally to then be told we was going to be delayed another 3 hours"
Cons: "Because when we needed information about the delay and when we could leave the airport no one could give us any information"
Cons: "Everything. Ends up costing me ½ day of work around £500"
Cons: "Flight 1.5 hour delay"
Pros: "Got to destination"
Cons: "Customer service was poor from ground staff at Bristol, should be expected from budget airline."
Cons: "We were three and a quarter hours delayed"
Pros: "Crew were welcoming"
Cons: "Flight was full, noisy and one hour late"
Pros: "Comfortable. Large plane"
Cons: "I was not allowed my hand luggage on in the cabin on the trip down or return as was told the cabin was full. That is would go in the hold but it would be first off. So many people came on after me with much larger hand luggage! Also my bag was last into baggage reclaim both times"
Pros: "Plane boarded early and took off on time but landed 15 minutes early fantastic as I caught an earlier but that i thought I would get"
Pros: "Very helpful and friendly cabin crew"
Cons: "Pilots didn’t make any contact to the passengers. Very weird"
Cons: "Todo excelente gracias"
Pros: "It was obvious that we had a excellent pilot ( captain) from very nice take off to a very present landing and well on time. Well done Easy Jet. I will definitely book with you again."
Cons: "Very unpleasant person sitting next to us however that was not Easy Jets fault."
Pros: "The crew was nice"
Pros: "The trip home was excellent, Everything from start of the journey to the finish was perfect."
Cons: "The only complaint would be the journey to Krakow, that was a bit scary dew to the fog and low cloud, the pilot had to abort the first landing and circle for over an hour. But that was out with his control."
Pros: "The ease of journey."
Pros: "Was inexpensive. Very friendly staff. Easy trip"
Pros: "The way Boarding was arranged."
Cons: "Time management was poor"
Pros: "Good value for money. As expected"
Cons: "Bag drop staff rude."
Cons: "Landing was bumpy."
Pros: "Staff were good"
Cons: "Flight was delayed because of rubbish on a stairway that no one removed. Totally ridiculous."
Cons: "Their check in system is not clear.. We have a reservation for 2 passengers, and in the system I paid for an extra luggage... considering the price I paid I didnt realize that that was only an extra piece only for one passenger, so we had to pay 57 euros for the additional piece of the second passenger at the counter... considering the total ticket for 2 passenger was 120 euros, that increased the total price for almost 50%... Not even in Mexico the ticket for these kind of low budget airlines are so confuse and "tricky"."
Pros: "Long Queue at Stanstead but got through quickly. Boarding easy. Had a wine, chicken baguette and crisps - good. Good conversation with next passenger"
Cons: "The 1 hour plus delay at Bristol"
Pros: "Great flight"
Cons: "Very aggressive requirement to pack my small headphone bag into an already cramped carry on suitcase. It too three tries! Silly really cos it all flew anyway!"
Pros: "As above - uneventful - ran as it should!"
Cons: "Long walk at Kastrup airport!!"
Pros: "It got me to Naples."
Cons: "The flight was late taking off by an hour, we received messages that it was going to be late, but by only ten minutes. Even at the desk, a long line formed at the original boarding gate, before we were told that the gates were chaning to one at the other end of the building. Then made to queue at the gate for half an hour, then sat in the plane for an hour. Plus on top of that it was from Stansted which is the worst aiport."
Pros: "Crew always good."
Cons: "Delays, flight called way ahead of actual boarding and long delay getting off flight and in to terminal."
Pros: "absolutely nothing..."
Cons: "The stewardesses lost control of a rowdy, ugly British drinking crowded plane - with liquor bottles being passed through the plane.....and at the end of the flight, the pilot had to abort a landing and scream at the clients to get in their seats and belt up or he wouldn´t land. I have never been as scared or insulted as I was on this flight...and will NEVER fly on easy jet or from Stansted again....."
Pros: "Got from A to B, no fuss about bag sizes - symptomatic of them needing us to board quickly perhaps?"
Cons: "1.5 Hours late; a typical delay with easyJet No real apologies offer of refreshment vouchers, although there was regular updates provided Pilot interrupted sleeping cabin halfway through - at about midnight - with long update On Departure and arrival plane was located away from gate and the bus journey seemed to take an eternity - in Edinburgh in particular"
Cons: "Basic low-fare, no frills flight."
Pros: "It did what it said on the tin -- cheap, no frills, polite staff."
Pros: "Staff were excellent. Very friendly and nothing was a problem."
Cons: "Everything had to be paid for. Not even a free drink of water."
Pros: "Price was very good"
Cons: "Flying to London and back both flights were delayed by over an hour, which was quite annoying."
Cons: "Our return flight on Sunday evening from London Gatwick to Edinburgh was cancelled without any clear explanation. Customer service thereafter was poor."
Cons: "Crews were rude when boarding and during the flight."
Pros: "Relatively easy. Cheap. No frills."
Cons: "No food. No entertainment. Have to pay for all "extras" including seats and bags. Hate stansted airport"
Pros: "Hassle free boarding. Flight was very comfortable with a very smooth take off and landing."
Cons: "No on board entertainment"
Pros: "Easy and convenient"
Cons: "Clarity of front and rear entry instructions."
Pros: "Straightforward process"
Pros: "No issues getting on flight pretty straight forward."
Cons: "The price of checking a bag cost twice as much as the flight...just the process of getting the bag checked was stressful would’ve been better served taking the train"
Cons: "Drunk and loud people on the flight."
Cons: "Flight was delayed, but nothing to tell us it was delayed apart from the screens. I got priority booking for the flight and on the way home no one shouted or got priority passengers over so it was a waste of money."
Pros: "The crew were nice"
Cons: "Check in was a complete disaster. I only needed to check my suitcase as we had our boarding passes already. It was anarchy and we nearly missed our flight despite being there hours early purely because the check in procedure was so chaotic. Then to top it off, my bag was lost and I was given a stranger’s baggage tag. I don’t know how they will be able to trace my bag with this. It is currently missing in action. Great start to a long awaited holiday!"
Cons: "Delays, with poor comms. After advising of delays, they called us to form queues at the gate, but it was more than 1.5 hours before we started boarding. That’s 1.5 hours standing in line with no communication! No apologies from staff, and when we did start boarding a member of staff was so annoyed at some passengers who we’re in the wrong queue that they called out to the entire queue, (quote) ‘the little baby Jesus is sending you a sign so look to the heavens and you’ll see a sign which says priority to the left and non-priority to the rigjt, ok?’ Again, this is after keeping us queuing with no apologies and no refreshments for 1.5 hours. In all, we were three hours delayed, and not one member of staff even mentioned it. Staff on board were really poor also: huffing and rolling their eyes at passengers ordering food. Genuinely shocking service."
Pros: "Nice crew"
Cons: "Take off delayed by over 3 hours, poor communication,noisy boisterous passengers."
Cons: "Delayed at Stansted due to Donald Trump"
Pros: "Cabin crew remained calm and polite"
Cons: "Almost 3 hrs late, and no communication from Ryanair a all (on board and trackers as on time until already 30 minutes post planned departure time, got us all on board an hour late ajd made us sit there for another 90 minutes without any communication fo an hour, no water or snacks etx (30 degrees that day)"
Pros: "The price of the flight was fair. I had booked 4 days in advance and overall the seat was comfy, leg room was good and flight crew okay and apologetic about the delays."
Cons: "The flight was delayed by nearly an hour. The boarding staff member was rather rude and loved talking about how much Ryanair always delayed at the moment, which I felt was odd to be bragging about how the company you're working for isn't performing well and my suitcase was damaged and now has a rather large hole in its side"
Pros: "Best Ryanair flight I have been on. We'll organized from start to finish"
Pros: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Cons: "Boarding at Stansted not good. Security took too long. When we arrived at the gate the departure board stated "final call" however the gate hadn't opened yet? No communication as to reason for this delay."
Cons: "Lateness and the waiting in the area to board with about 6 other flights in a small area with confusing announcements"
Pros: "I took 1230 flight from stansted airport to Edinburgh. I carried a personal baggage with me on the plane then flight attendant took it away and told me I will get it back at the arrival belt. When I landed I couldn’t find mine. I had reported to the ground desk and they not helpful at all. So now I lost all of my travel documents and money. I feel so bad. This Tuesday I will fly back to Thailand and still don’t know how to redo my passport."
Cons: "Issues getting checked in. Multiple lines which we were ushered from and to only to be told to go back to self check kiosk. By the time we get to self check kiosk for the 2nd time our gate is closed and we’ve missed our flight. Not sure why the person at the check in counter couldn’t check our bags for us and get us moving through security??? No offer of any reimbursement and additionall cost for new flight later in the day at more than twice the cost of the flight we missed. Lack of clear direction or any semblance of customer service. I guess you get what you pay for..."
Pros: "Nothing although crew were friendly"
Cons: "3 hour delay in both directions this week. No announcements made about delay. Gates changed 2x. Poor communication throughout. Email from Ryanair about cancellation/refund options received AFTER flight. Got home at 1 am. Truly horrible experience"
Pros: "We managed to arrive."
Cons: "I disliked the lack of information about the delays, the poor facilities and extremely rude staff. It’s understandable that they’ve been working all day, but unfortunately this is the job they chose and I am paying for service of which I should be satisfied with."
Pros: "With Ryanair, you can only really like the price and the people. To be fair though, m the toilet was clean.."
Cons: "Our flight was scheduled to depart at 7.30 am, but was still refueling after an earlier flight at that time. In a way it was lucky that it was late; if it had been in time, we would have been queueing on the Stansted tarmac in the rain. As it was, the rain had just stopped while we waited at the foot of the aircraft stairs. We actually took off 45 mins late. The new, additional-cost priority boarding is a joke: almost everyone was a "priority". Several passengers didn't understand the long "priority" queue, so joined it only to be turned away at check-in."
Cons: "Couldn't recline seat Can't use Bluetooth as phone on airplane mode Hold luggage cost a bit expensive Automated seat allocation separates couples so we are forced to purchase seat to sit together. This is unacceptable."
Pros: "Boarding was by bus but worked out ok."
Cons: "Chaos over seating families together, one family of two adults and two infants got moved twice, another family was moved once due to allocated seating not putting families together. We eventually offered our seats to try and help out which eventually the reluctant crew accepted. Emergency exits row passenger was allowed to keep their handbag and another had a plastic bag under their seat. (Regulations state no bags at emergency exits). One passenger was chatting using his mobile phone during taxi out. Captain having exited the flight deck for a break then opened the cockpit door and whilst remained open then proceeded to have a nice chat with the cabin crew. Crew were having a bad day. Food was over cooked and nasty. Seat comfort apauling no elbow room and no legroom, still as Ryanair say you only get what you pay for whereas I’d rather have value for money rather than just a cheap and nasty experience."
Cons: "Everything about Ryanair"
Pros: "Prompt take off and landed on schedule"
Cons: "Slow baggage recovery due to automation and a small carousel"
Pros: "The Price of the flight that was all."
Cons: "Very unorganized no idea about time scheduling boarding right up until take off and then spent nearly a further hour trying to get off of the run way. No reason given just blamed ground staff at the airport no apology felt very unprofessional. Should of made me effort explaining why we were delayed had to cancel plans as we were nearly an hour later than taking off was planned."
Cons: "The rest especially the quick boarding ( 1h30 to wait )"
Pros: "The price."
Cons: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."
Cons: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Pros: "Well to get in the plane we were waiting almost 1 hour, and now that am writting you waiting again 1 hour for the baggage . I will never again flight with this company never again"
Pros: "I was by myself with a toddler, a pram and 2 hand baggage. down"
Cons: "I thought the would take at least one of them at the gate as usual and I asked if they could help with pram and they said NO! It was a nightmare I had to go down a lot stairs. The only person that helped me it was an old lady! This is a rubbish service I won’t reccomend to anyone with kids!"
Pros: "Smooth boarding and pleasant staff"
Cons: "Paying extra to sit together"
Pros: "Nice staff, flight was fine"
Cons: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
Pros: "all airline staff caring and helpful"
Pros: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
Pros: "Chatting with fellow passengers in the queue"
Cons: "Lack of regular information regarding delays. Even the occasional "we still have no updates" would have been helpful."
Pros: "The crew and polo te where very helpful and the plan e arrived on time."
Cons: "Everything was good!!"
Cons: "Having to pay extra for everything!"
Pros: "Everything was great good staff with an exception. Quick and easy boarding"
Cons: "Crew member very abrupt didn't take time to explain that he was doing something just hand gestured to say time out. And when questioned about it no explanation amd didn't listen to my com0laint about his behaviour just brushed me off. Very disappointed. When we landed passport control was very slow and kept us all waiting in the cold. Self scanning machines were not working."
Pros: "Nothing. Staff were pleasent enough"
Cons: "This flight was purchased on my behalf and was not chosen by me. Worst commercial flight ive ever been on. I will never spend a penny of my own money on a ryanair flight. Awful"
Pros: "Great price to Pisa. I was asleep the entire flight so I didn't suffer too much from the seating"
Cons: "Lack of seating in boarding area"
Pros: "great service, no turbulence"
Cons: "delayed by an hour which we only found out about when we went to the gate."
Pros: "The steward was friendly."
Cons: "Low fare is an illusion. They forced customers to check in carryons that would have been qualified as carryon by other airlines. Any checked in bag cost $35 and there is absolutely no free check in bags. We ended up check in 3 bags for two of us. Service is super slow. In addition, if you are traveling to London, the airport they use is STN which is at least 1 and half hours from the City. There is no Uber available from that airport. Tax cost is $120+. As you can see, no matter how cheap the ticket might seem, it ends up to be very costly, no matter you are talking about money and time. Flight attendant was friendly but the Rome CIA airport service was horrible (that's where they fly out from). You first have to stay in a long slow line to get the check in bag invoice, take it to a payment counter where 3 out of 4 service people were on there phone texting while there is another long and slow line of travelers are waiting to make payment. We almost missed our flight despite the fact we got there 3 hours earlier."
Pros: "Staff were friendly, and the flight was smooth, plane was clean."
Cons: "The flight was slightly delayed by the previous flight landing late. Obviously this happens, that's fine, but on landing at stanstead the bags from the hold were not released onto the baggage carousel for over an hour and a half after we landed. This is completely unacceptable and wasn't acknowledged by airport staff for over an hour, with no explanation given at any point."
Pros: "Nothing. Utterly horrible experience."
Cons: "I checked in two days in advance, had to pay for the check-in and baggage fee. There was no link sent to me to print out my boarding pass When we got to Stansted, there were no working kiosks. We went to the check-in desk, where apparently many people were having the same problem we were. My wife and I were told by a very rude Ryanair employee we hadn't checked in. I showed the woman my email receipt and she refused to honor it. We are challenging the charge on our credit card. She lectured us on showing up to the airport two hours in advance. We told her we had, but had been in line for 50 minutes. My wife paid 50 pounds each to check us in, even then the security set up was... labyrinthine. And mind you, I say that knowing full well how long an airport security line can be. When we got to the point where we were supposed to hand our boarding passes over to be scanned and verified, mine wouldn't work. I waited there while the security officer called the desk we'd just come from to verify I was allowed to fly. Mind you, we were being told the gate was about to close, so time was precious. After getting through that and security, we encountered another problem. If you don't know, Stansted airport is actually a mall with an airport somewhere inside. We ran through a long, snaking corridor of shops, following signs saying "all gates." It was an absurdly long run. I don't think I've seen any other airport laid out so poorly, most have shops mixed in with gates, but not Stansted. The gates are all at the end of this silly commercial strip. But not really, you see... when we got to the end, there were no gates, but trams to another terminal. We boarded the tram, got to our terminal and ran even faster to make our flight. Luckily, Ryanair is so disgustingly disorganized that the flight was delayed. Amazingly that which caused us so much stress ended up saving us. I will never fly on this pathetic, god-forsaken airline again. It is a scam designed to filch people who are in a desperate position out of money. Also, I would advise anyone to stay away from Stansted airport. Seriously, I've flown extensively in the Americas and have encountered some pretty chaotic facilities, but Stansted was utterly soviet in its disorganization. I'd rather wait for a bus at New York City's Port Authority bus station, navigating vomiting hobos, than deal with Ryanair, or Stansted airport, ever again."
Pros: "Good flight, friendly crew."
Cons: "Flight taxied from gate more than 40 minutes late. We stood in line to board for well over an hour."
Cons: "The plane seemed incredibly old, like nothing I've seen before. They wanted to charge us 50 pounds to check in our luggage at the airport. I never received an email about needing to check in to the flight online. Luckily we arrived early enough to the airport for the customer service desk to let us know we only had 20 minutes to check in on our mobile devices. The landing of the plane was also the worst I have ever experienced. Everything was so unorganized and uncomfortable about this flight and airline. NEVER traveling with Ryanair and will recommend to all friends and family to avoid Ryanair."
Cons: "I checked in online as instructed. Then at the airport I am told I am not checked in, that online check in is over and that I have to pay £50 PER PERSON to get printed boarding passes. Then the flight was delayed over 90 minutes."
Cons: "Anytime I felt asleep I was poking by the crew member running around the plane to sell food, scratch cards etc. When I asked for a glass of water I received an answer which states that water is impotable. What a shame. They force you to buy whole bottle."
Pros: "We had no problems with our flight"