Flight was first class Experience at Edinburgh Airport was appalling
great airline - puts others to shame
Smooth process, great in flight crew you wouldn’t want to travel more than 3.5 hrs with them as the seats are slightly hard
Pros: "Crew was attentive"
Cons: "The seats are awfully tight and no padding The plane was delayed for almost 3 hours while we were on it because of some air conditioning issue"
Cons: "Not much. Outside influences not under their control"
Cons: "Everything is made easy...."
Pros: "Simple checking with baggage etc"
Cons: "More leg room"
Pros: "Seats and legroom very good for a budget airline. Crew very good."
Cons: "Boarding in Naples was dire"
Cons: "Seats don't recline"
Pros: "Crew were good, no issues. Flight was prompt and easy."
Cons: "A few too many announcements and promotions for buying stuff on board."
Pros: "Comfortable flight"
Cons: "Alanya airport puts you through security 3 times. If they want to do this at the gate including hand searching they need to employ more staff to speed up the process. Food and drink at the airport is expensive"
Cons: "Food options are very bad & there are no TVs on the plane but otherwise this was an excellent flight & a seamless holiday transfer from the moment that we arrived."
Pros: "Regular updates during flight. Food!"
Pros: "Nice plane and well trained crew, will fly them again, without any doubt"
Pros: "Boarding well organised, cfrew friendly."
Cons: "Announcements too frequent and very loud."
Cons: "Missed the need to add luggage to both inward and outbound journey, that got excessively charged on the way back. Have never had to select luggage allowances both ways, clearly we want to bring our luggage back! + why should it cost twice as much to add to the hold when paying at the airport, rip of"
Pros: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Cons: "I canot think of any single fault at all."
Pros: "Crew are always pleasant and know how to smile"
Cons: "Air con started out super hot then went rather chilly!?"
Pros: "Great boarding decent legroom"
Cons: "Good all round - no entertainment but it’s short haul so expected"
Pros: "Cheap and easy."
Cons: "The announcements were a bit “organised tour” excitement which was odd. Also not allowed tablets during take off and landing which was a bit behind the ball compared to other carriers."
Pros: "Comfortable, friendly service on the plane."
Cons: "Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security."
Pros: "Crew was good, boarding was good. On time."
Cons: "All food/drinks are chargeable, but they will not accept credit cards without a raise number on the front so I couldn't use my travel credit card and then I couldn't use my debit card because they said "often the debit card will not run through while in the air"...fortunately I had some Euros."
Pros: "Good flight (when we eventually got airborne. Friendly cabin crew"
Cons: "Last minute gate changes at Heraklion meant lots of confusion & frustration plus late departure. Edinburgh airport is a joke since its recent upgrades, plane sent to wrong bay caused delays getting off then baggage handlers are slow beyond useless, seem to think they are doing everyone a big favour & will do things when it suits them. No help or information from airport staff who promptly vanished at the 1st sign of trouble. Edinburgh airport really needs to have a long hard look at itself."
Pros: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Cons: "No entertainment"
Pros: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Cons: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."
Pros: "The convenience of the route"
Cons: "The thumping 'music' as we boarded, the over-jolly announcements which treated the passengers as if they were all mentally deficient or poorly educated. The information they conveyed was clear and comprehensive and obviously, safety instructions are crucial, but the format and tone of delivery were so patronising I thought they were a parody. They also assumed everybody was coming back to the UK after their holiday - the flight had a good proportion of French passengers and some of us don't live in the UK. Make the announcements more neutral. I fly with a lot of no-frills lines, especially Ryanair and EasyJet as well as the larger carriers such as Air France, BA, SAS and Air Canada, but I have never come across such grating and irritating announcements. I will think twice before booking another flight with them rather than endure this again."
Pros: "excellent legroom"
Cons: "Nothing. Superb flight."
Pros: "On time."
Cons: "Charge to ensure you keep your free hand luggage in the cabin. Security delays at Belfast."
Pros: "First holiday with Jet2 and really impressed. My only tip would be to book a meal, as pre-booked meals are served first and the non-booked sandwiches ran out by our row. Will fly with them again."
Pros: "Decent legroom"
Cons: "Having to turn off electronic equipment for take off and 30 mins before landing. Ridiculous as all other airlines now agree this is pointless."
Pros: "Boarding was relatively painless. Although as always we seemed to end up in the crèche part of the cabin."
Cons: "Having to switch off all electronics while the seatbelt sign is on believe bags in the last century. Even a kindle! This is just ridiculous."
Pros: "New plane. Great legroom. Generous luggage allowance. Pleasant crew."
Pros: "- Boarding was quick and effortless - Customer service was excellent from both ground staff and in flight team - No niggly baggage rules - Fair prices for in flight meals and snacks A huge thank you to Jet2 for providing an excellent service at fair prices"
Pros: "Short check in, good leg room in seats"
Cons: "Overpriced food"
Pros: "Have drag A1 do great space, all in timd"
Pros: "What a breath of fresh air. Simple no frills service but very friendly attentive staff. Can't quite say why but 100 times more pleasant than a Ryanair flight!"
Pros: "Everything, staff the whole package faultless, well done !!!"
Pros: "First time iv used jet2 and I will again"
Pros: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Cons: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Cons: "Delay due to incompetence at Venice airport"
Pros: "On one of the busiest weekends for flying it was perfect..... the plane the staff and the flight"
Cons: "The food was expensive and not great"
Pros: "Great service and food and smooth all the wsy"
Cons: "BiokAggrevation beforehand trying to book guaranteed cabin baggage"
Pros: "Convenient flights. Friendly staff. Excellent price."
Cons: "Older aircraft means electronic devices can only be used while cruising. Long queue for bag drop due to many flights leaving at once."
Cons: "Our flight out was delayed by a couple of hours and the return flight was delayed at least an hour. It was clear skies, no tusre why. Also, after having paid to check our bag, the bag didn't arrive at our destination because it was removed from the plane, along with 26 others. We didn't get it back for 5 days, just in time for our holiday to be over."
Pros: "Staff and process"
Cons: "No entertainment, pre booking hot food"
Cons: "This is a buckle and fine airline. I went to check in online the day before my flight and added a checked bag for each passenger. The website did not work well and it ended up booking 2 bags each and charging me for two each. When I arrived at the airport they said I had not checked on online and had to pay extra for checking in at the airport. I asked for a manager who said there was no record of me going online. That was odd because I booked and paid for my bags online the previous day while I was checking in.they said I had to write a letter to get back my extra baggage fees I was charged in error. I doubt I will ever see that money again."
Pros: "Straightforward process"
Pros: "No issues getting on flight pretty straight forward."
Cons: "Drunk and loud people on the flight."
Cons: "We were told to board but then waited in line an hour We then waited on the tarmac for 45mins We then arrived and waited for the bus A whole lot of waiting for a simple quick flight"
Pros: "Left absolutely on the dot. Everything very clean and comfortable, crew very friendly and professional. That includes the Ryanair people in the airport who guided me (first time flying alone) to make sure I was doing everything right."
Pros: "Staff were fine."
Cons: "Paid for legroom, there was none!"
Pros: "The crew were nice"
Cons: "Check in was a complete disaster. I only needed to check my suitcase as we had our boarding passes already. It was anarchy and we nearly missed our flight despite being there hours early purely because the check in procedure was so chaotic. Then to top it off, my bag was lost and I was given a stranger’s baggage tag. I don’t know how they will be able to trace my bag with this. It is currently missing in action. Great start to a long awaited holiday!"
Cons: "Delays, with poor comms. After advising of delays, they called us to form queues at the gate, but it was more than 1.5 hours before we started boarding. That’s 1.5 hours standing in line with no communication! No apologies from staff, and when we did start boarding a member of staff was so annoyed at some passengers who we’re in the wrong queue that they called out to the entire queue, (quote) ‘the little baby Jesus is sending you a sign so look to the heavens and you’ll see a sign which says priority to the left and non-priority to the rigjt, ok?’ Again, this is after keeping us queuing with no apologies and no refreshments for 1.5 hours. In all, we were three hours delayed, and not one member of staff even mentioned it. Staff on board were really poor also: huffing and rolling their eyes at passengers ordering food. Genuinely shocking service."
Pros: "Nice crew"
Cons: "Take off delayed by over 3 hours, poor communication,noisy boisterous passengers."
Cons: "Delayed at Stansted due to Donald Trump"
Pros: "Cabin crew remained calm and polite"
Cons: "Almost 3 hrs late, and no communication from Ryanair a all (on board and trackers as on time until already 30 minutes post planned departure time, got us all on board an hour late ajd made us sit there for another 90 minutes without any communication fo an hour, no water or snacks etx (30 degrees that day)"
Pros: "The price of the flight was fair. I had booked 4 days in advance and overall the seat was comfy, leg room was good and flight crew okay and apologetic about the delays."
Cons: "The flight was delayed by nearly an hour. The boarding staff member was rather rude and loved talking about how much Ryanair always delayed at the moment, which I felt was odd to be bragging about how the company you're working for isn't performing well and my suitcase was damaged and now has a rather large hole in its side"
Pros: "Best Ryanair flight I have been on. We'll organized from start to finish"
Pros: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Pros: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Cons: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Pros: "Nothing although crew were friendly"
Cons: "3 hour delay in both directions this week. No announcements made about delay. Gates changed 2x. Poor communication throughout. Email from Ryanair about cancellation/refund options received AFTER flight. Got home at 1 am. Truly horrible experience"
Pros: "We managed to arrive."
Cons: "I disliked the lack of information about the delays, the poor facilities and extremely rude staff. It’s understandable that they’ve been working all day, but unfortunately this is the job they chose and I am paying for service of which I should be satisfied with."
Cons: "As usual with ryan air it's all about the cash. Missed my flight because of lip balm and a baggage check and then when I asked for help. They basically did nothing. I will never fly with you again. Luckily managed to get a B.A flight for £95.00 the same day and Ryan air wanted £413.00"
Cons: "Stansted airport is very poor. Not enough space, facilities or anything. Ryanair flight delayed. “Boarded” into cramped holding area. Very poor form."
Pros: "With Ryanair, you can only really like the price and the people. To be fair though, m the toilet was clean.."
Cons: "Our flight was scheduled to depart at 7.30 am, but was still refueling after an earlier flight at that time. In a way it was lucky that it was late; if it had been in time, we would have been queueing on the Stansted tarmac in the rain. As it was, the rain had just stopped while we waited at the foot of the aircraft stairs. We actually took off 45 mins late. The new, additional-cost priority boarding is a joke: almost everyone was a "priority". Several passengers didn't understand the long "priority" queue, so joined it only to be turned away at check-in."
Pros: "Boarding was by bus but worked out ok."
Cons: "Chaos over seating families together, one family of two adults and two infants got moved twice, another family was moved once due to allocated seating not putting families together. We eventually offered our seats to try and help out which eventually the reluctant crew accepted. Emergency exits row passenger was allowed to keep their handbag and another had a plastic bag under their seat. (Regulations state no bags at emergency exits). One passenger was chatting using his mobile phone during taxi out. Captain having exited the flight deck for a break then opened the cockpit door and whilst remained open then proceeded to have a nice chat with the cabin crew. Crew were having a bad day. Food was over cooked and nasty. Seat comfort apauling no elbow room and no legroom, still as Ryanair say you only get what you pay for whereas I’d rather have value for money rather than just a cheap and nasty experience."
Pros: "It was a cheap flight. Crew on board was ok."
Cons: "Plane arrived at Stansted late. The queues were horrendous and not clearly marked. One of the ground staff was very rude to an Indian lady who only asked if it was the correct queue to be in. Perhaps the customer was Indian born and the ground staff was British born of Indian descent? Flight arrived late to destination by about 30mins."
Cons: "Everything about Ryanair"
Pros: "Prompt take off and landed on schedule"
Cons: "Slow baggage recovery due to automation and a small carousel"
Pros: "The Price of the flight that was all."
Cons: "Very unorganized no idea about time scheduling boarding right up until take off and then spent nearly a further hour trying to get off of the run way. No reason given just blamed ground staff at the airport no apology felt very unprofessional. Should of made me effort explaining why we were delayed had to cancel plans as we were nearly an hour later than taking off was planned."
Cons: "The rest especially the quick boarding ( 1h30 to wait )"
Pros: "The price."
Cons: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."
Cons: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Pros: "Well to get in the plane we were waiting almost 1 hour, and now that am writting you waiting again 1 hour for the baggage . I will never again flight with this company never again"
Pros: "I was by myself with a toddler, a pram and 2 hand baggage. down"
Cons: "I thought the would take at least one of them at the gate as usual and I asked if they could help with pram and they said NO! It was a nightmare I had to go down a lot stairs. The only person that helped me it was an old lady! This is a rubbish service I won’t reccomend to anyone with kids!"
Pros: "Nice staff, flight was fine"
Cons: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
Pros: "all airline staff caring and helpful"
Pros: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
Pros: "The worst service in my life If I can I will be give 0"
Cons: "Rubbish service Never again"
Pros: "Chatting with fellow passengers in the queue"
Cons: "Lack of regular information regarding delays. Even the occasional "we still have no updates" would have been helpful."
Pros: "The crew and polo te where very helpful and the plan e arrived on time."
Cons: "Everything was good!!"
Cons: "The Lithuanian crew team was far too casual. Service as well. Informal."
Cons: "Was freeze/cold inside .."
Pros: "The crew were quick and efficient"
Cons: "The flight was delayed and we had to stand outside on the tarmac in the freezing cold for about twenty minutes before we were allowed to board."
Cons: "Having to pay extra for everything!"
Pros: "Great price to Pisa. I was asleep the entire flight so I didn't suffer too much from the seating"
Cons: "Lack of seating in boarding area"
Pros: "great service, no turbulence"
Cons: "delayed by an hour which we only found out about when we went to the gate."
Pros: "Getting home so fast"
Cons: "Unrespectulful customer"
Pros: "Fast boarding. I exchanged place with a stranger with no problem ."
Cons: "There's not a lot of space for your legs but that's an airplane problem and not really ryanair only. They took off the little basket space from the seat in front of you so you have nowhere to put away your stuff which is very annoying. You have ton pay for everything on board, absolutely nothing is free and it's ridiculously expensive."
Pros: "The flights are good value and relatively comfortable."
Cons: "Due to mass cancellations we had days worrying if we were able to go on holiday our holiday or get the return flight home. They got the planes at the wrong gates so our flights were delayed for and hour, a passenger being sick very close to us was not moved away into a quieter area of the plane. Our luggage was damaged when we picked it up."
Pros: "Ok, it's cheap, but added extras take the shine off this."
Cons: "To check in I was forced to book seats both ways, then had to pay extra on top of original price to pick the seats. There were a few spare seats on the flight so it wasn't a case of overbooked."
Pros: "Crew were competent and happy, not overworked, dour or dim."
Cons: "Big queues to board, followed by bus transfer to plane => first ones to stand in line at the last ones off the bus to board the plane. My fault really, but why encourage people to stand in a queue for 30 mins at all?"
Pros: "Paying for the extras to make my journey as better for me"
Cons: "Selling of the scratch cards and cabin crew asking everyone row by row for change for €20."
Cons: "The fact that I couldn't go"
Late flight, very uncomfortable aircraft. Very very rude team
I were there 20min before departure and they didn’t let me on the board with 5 other people, after all they admitted it was their(Ryanair) fault.