Fabulous if you have a portable wheelchair. They can store it in the galley and you can just walk out with it. Really nice and the flat seats are just incredible, very nice. iPads for movies, also pretty nice,
I was very, very cold and a stranger loaned me her sweater next to me. I didn’t wanna buy a blanket just for a four hour trip when I did not need the pillow or the earphones. I don’t mind purchasing a blanket, but I only needed that not all of it accessories. Cold air pretty much blew the entire trip. Two people in front of me both bought the blanket packages. Maybe that’s the idea. The crew was exceptionally nice and passed through multiple times.. the restrooms were very clean and usually accessible.
What an amazing flight. I haven’t experienced this level of service in a flight in years. This will be the only way to fly to Hawaii for me in the future.
I could not believe that on a 5 hour plus flight we were not given a complimentary meal . That should be illegal. Or it would be nice to be informed beforehand that a complimentary meal would not be provided. The wording in the email I got about pre ordering food was phrased in a way that made the food seem like it would be free. Very misleading! Also during boarding we were informed there would be empty seats we could move to if we wanted, all we had to do was wait for an announcement, however an announcement was never made. Then when we tried to change seats ourselves we were singled out over the loud speaker and told we could not move without asking. Then the flight was about to take off , so we didn’t have time to ask . Then we were told we could not move to the exit row because you had to pay for those seats, but we were not told where we could move. Also no one was in the exit rows so , if something happened no one would be there to assist the passengers. Also people should be allowed to move there if the airline wasn’t able to sell them. One passenger asked if he could pay for the upgrade and the flight attendant said she did not have the capability to charge for the seat on her mobile device, so the airline ended up losing possible income anyways . So why not let people move there during flight if you have no way to charge them? Then the landing was bumpy and awful and many passengers complained out loud when we landed .
The flight was great! The flight attendants were friendly and attentive. I would definitely fly Hawaiian Aurlines again!
You have to buy the ear buds and they only offers little cup of water twice.
Overall it was a good flight, but the food should be looked at. No options. The seat was also uncomfortable and very tight.
The leg room, complementary WiFi and food and drinks. Friendly staff
Loved free internet connectivity for email, text and web browsing. Entertainment setup was not intuitive and I didn’t bother trying to figure it out. Left on time and arrived on time. Plane was fine.extra legroom seat was a plus but seat cushiness was lacking
Staff was amazing during flight. Overall the actual flight was pretty good! But a couple not so great things: I couldn’t get the entrainment to work on my devices. We showed up over an hour before departure and the lady at the gate told us the flight was boarding, and “good luck” making the flight bc it was the last gate in the terminal… everyone was running frantically trying to make the flight. Also, bag didn’t make it to Lihue. It was delivered the next day. Which was a major bummer, had baby formula, diapers, and a lot of important stuff that can’t be purchased it Lihue. I get it happens but it’s still a huge inconvenience… lady at the counter couldn’t have cared less, offered no apology.
