Find Deals on Flights from Los Angeles to Sydney Kingsford Smith (LAX - SYD)

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights

Nothing was all great thanks

Good guidance

There's no boarding zone?

Time no delayed, Crew very nice, Nice and clean aircraft.

No ice cream serve on board

plane was new and clean short destination fly was good

The woman who checked us in helped us a ton by getting our seats switched to be near each other for both this flight and the following flight from nadi to LA. She was great. Most helpful person I came acrossl.

Smooth flight.

Need more leg room.

Nothing

I don't know because j never made the flight. I got a completely different time of the flight than what the time really was which caused me to missed the flight. On top of that I was treated rudely whenever I called to get another flight and I was unable to be helped. Additionally I never got a a refund. I am in the military and was out of 1400 moving costs on a flight that wasn't worth it. Never using again

The crew were nice and the entertainment selection is always wide and varied, if a little out of date (the new releases in the music section can be pretty old)

Food can be pretty tasteless but I hear this is something that cannot be helped. The seating space in economy can, though, and it's pretty bad for long flights.

1- Substandard sitting space. 2- Unable to adjust the light so I can read or fill out forms (poor maintenance). 3- Low ratio of cabin crew to packed passengers. Overall very disappointing experience, way below previous years travelings with Qantas:)

Have flown with them several times. They have up graded their planes much better. The staff are cold. You get what you pay for.

Is there enough space? No choice of meals- only fish with rice (I hate fish); drinks served ONLY during drink service time (don't bother asking for one because that's what you'll hear); no personal entertainment center (6 hour flight with no movies); and Shanghai Pudong Airport absolutely sucks. The airport has spotty Wifi, terrible restaurants with worse service, and what kind of country doesn't allow Facebook!?! Pay the extra $100-200 and avoid this airline and airport.

There is no much I can say that I like.

Two of the flights were delayed. The first delay from Bangkok to Shanghai caused that I missed my connecting flight. It was a nightmafre at Shanghai airport. I was forced to go through immigrations and customs and rechecked for the next flight. It was a poor way of handling a passenger on a misconnected flight due to the airline fault.

My husband and I flew from Chicago to Bangkok with a layover in Shanghai Pudong airport. The flight was comfortable. I enjoyed the food, and entertainment choices. The flight attendants were courteous and helpful.

No one answered any phone calls. I couldn't confirm my flight 24h before as recommended. My husband's flight was moved a day earlier leaving from Bangkok due to overbooking, so we called to have his flight upgraded but we couldn't reach anyone. We asked at the check-in counter for the airline to upgrade his flight but were told that we needed to call to do that. We did! But no one answered! The website was always down when trying to reserve seats. My husband and I were seated separately even though we checked in together on the last leg of flight from Shanghai to Bangkok and there were plenty of seats leftover that we could have been seated. The plane was not even full.

Looked like the seat cushion covers -seat, back, and headrest- hadn't been washed in a very long time. Dirty dark stains on all of them.

Wheelchair assistance is excellent.

Cabin crew was efficient and friendly. In general, your baggage policy is horrible. Only airline I'm familiar with that only allows one checked bag?? I believe your aircraft baggage capacity is equal to any other aircraft of the same model so why the one bag limit. The landing in Nadi was horrible. The plane hit so hard on landing that it bounced up and hit hard again. Everyone was scared and holding tight to the seat in front of them. What was equally disturbing was that neither the pilot or co-pilot ever came on the speaker and said ANYTHING! No explanation, apology or anything-complete silence.

This was very unprofessional and makes me wonder what was going on in the cockpit? Seemed to take an in ordinarily long time to clear food trays after the meal. They were offering seconds on beverages before they had even cleared the trays.

Service

Long time to load luggage. 45 min late

Exceptionally good food for a flight operating in non-traditional meal times. It was fresh, tasty and extremely well presented. The crew was exceptionally pleasant. The aircraft, an Airbus A-330-300, appeared new, clean and in good condition. Clarity in terms of in-flight rules regarding the use and removal of items used by the passenger, like the airline in-flight magazine could have been better.

Check-in personnel were very slow and they failed to give me a seat in the extreme rear section of the aircraft which I prefer for both comfort and safety reasons. I was placed over the aileron, where I was unable to see or do anything. Entertainment prices were steep, especially when using personal devices. A planewide AV system would have been better. At large, the general experience was excellent despite a 25 minute delay on arrival, MNL.

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That I was not told before booking my flight I would need to show my Ticket leaving the Philippines before checking in to leave Bangkok..

It was crazy cold on the plane. I'm a frequent flyer and never in my life had I been this cold. I had a sweater, a scarf and a blanket, but couldn't relax to sleep as I was shivering the whole time. My friend traveling with me and the people in our row were feeling the same way. Plus they make you remove your blanket for take off and landing, which I've never had to do with other companies. It went from shivering to teeth chattering. I couldn't understand why they served us a hot meal when we got on the plane. Anyone boarding at 11:30 pm should have already eaten, at that point you just want to sleep, not wait another two hours for food to be served and the trays cleaned up.

Easy boarding.

The food. The crew can be a little friendlier. They don't seem too happy to work for the company.