|Flights arrive in||Los Angeles|
|Flights depart from||Sydney Kingsford Smith|
|Airlines||Air New Zealand, China Southern|
Pros: I liked that there was food available and that they offered complimentary snacks and drinks. Some of the crew members were nice and offered good service. I liked that they offered some type of entertainment and free wifi.
Cons: I didn't like that some of the crew members were not very nice. I also disliked that some of the crew members drove the food/beverage cart violently through the isles and saw as one of the crew members rammed into another person's leg, to only say "oh sorry" and kept on going. This same crew member missed picking up the trash from an entire row and was throwing trash on the floor. She was more interested in caring for a baby on board (not sure if it was her daughter or family member) than the rest of the passengers. I also didn't like the seats were so close to each other, the person in front of me almost hit my face when he reclined his seat all the way back. There wasn't much room to breath let alone stretch.
Pros: Everyone was very nice, food was good, movie choice was great
Cons: Would have liked a more comfortable seat. Couldn’t sleep well
Pros: We liked that we got to watch some entertainment for an economy seat.
Cons: The check in process was a disaster- and none of the crew knew what they were doing. They were very unhelpful and on topof that kayak did not let us know there would be a $160 fee if we did not order a seat with a baggage. It was not clear on the third party site. It was a very costly for us, a couple who is on a budget. i book From kayak all the time, and know exactly when I am booking an economy ticket vs a more upgrade. We had to pay an unexpected $320 on the day of flight. It was ridiculous and while we were boarding the flight attendants held us up again bc we had not paid the fee. But we tried to pay the fee at the front desk the first time and then we paid it at the gate and then boarded last on the plane. It was awful. The staff did not know anything and we were not treated great. Super unprofessional and disappointed at Kayak for not laying out all the costs ahead of me.
Pros: Comfortable seat.
Cons: Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking.
Pros: I had to us the wheel chair And they were all GREAT I was by my self
Cons: Right now I can't think of any thing
Cons: The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!
Pros: Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience.
Cons: Focus on customer service. More training with staff since they are dealing with different nationalities.
Pros: Smooth take off and landing. Courteous attendance. Had choice of food. Could have used a snack in between the meals.
Pros: Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed
Cons: The rest of the food, all asian menus; however, the cree tried their best to feed me
Pros: I think just the boarding experience.
Cons: Food and needs to widen the selection of movies with current ones. Also, it was difficult to understand since it was mostly written in Chinese language.
Cons: Due to limited internet in Rarotonga, we weren’t able to fully check in until we got to the counter. The flight in came with two checked bags and not our flight to Auckland. We were expected to pay a fee at the counter but was charged $170 for the counter checkin of one bag. This price was not listed or posted anywhere during the booking or via email for mobile check-in.
Pros: Everything; crew, seats, food, The best flight ever. Thanks a lot.
Cons: N / A
Pros: Service and food choices. Seating and the mattress for bed.
Cons: $80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport
We’re not the seller
At KAYAK we don’t set prices, so it’s not possible for us to guarantee what other companies are selling.
We aggregate tons of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we don't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car hires can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find on occasion that certain prices are no longer available.
More questions or if you have a bad price to report to us
Please send us an email and someone from our team will get back to you promptly.