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Pros: So welcoming and so caring

Cons: Food

Cons: Heating and serving food in plastic containers.

Pros: Seats were ok but they often were out of vege options

Cons: I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying

Pros: Crew was great, but food I like more like Emirates.

Cons: No headphones and was not possible to watch movie.

Pros: good service, nice staff, confort ok

Cons: food can always be improve but overall ok

Pros: This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before.

Cons: Vegetarian meals can be better, breakfast eggs get over cooked and rice also.

Pros: Everything and everyone are Good and Nice .

Cons: For a long flight ( 16 hours or more ) , if someday I can afford First Class , that’s make my life . Thanks

Pros: Crew and all other Staff were very helpful and friendly

Cons: Don’t know

Pros: Absolutely nothing.

Cons: They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad...

Pros: in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping

Cons: in the MNL-AUH leg, the touchscreen entertainment system didn’t always work

Cons: 1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again.

Cons: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink

Pros: Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room.

Pros: Just ok

Cons: The crew and the service

Pros: I like the crew members

Cons: Entertainment selection and food could be better

Pros: The crew is usually really good.

Cons: The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times

Pros: Flight duration, lay over and timings were convenient for us.

Pros: Great flight.

Pros: the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of

Cons: Better seats and the bathrooms were incredibly small. some of the lights did not work

Pros: everything was decent

Cons: Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad

Pros: Premium class is good value on the A380 but not quite to par on the older 777s

Cons: Delayed

Pros: Courteous crew, nice leg room, entertainment system worked, periodical food/drink.

Cons: I requested a special meal request online but it didn’t go through, and the crew had to find me an alternate meal.

Pros: Amazing crews

Cons: Nice seats

Cons: There were no vegan options available. I think that was my fault though because I did not set one up in advance. Would be nice if they offered one anyhow.

Pros: Comfort & punctuality

Pros: The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight

Cons: I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode.

Cons: Sitting place too small

Cons: The crew should be more kind.

Cons: Finest Airline and service I have encountered and I am almost 2 million miles!

Pros: crews were nice

Cons: Very crowded flight. Fully book. Super busy bathroom. Food was bad

Pros: Good service by crew.

Cons: Online check in was not working which meant long line to check in at airport.

Pros: No comments.

Cons: No comments.

Cons: Needs more improvement

Cons: Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience.

Pros: The seat. The BC lounge , the A380 BC. The food the service all ex excellent !

Cons: The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all

Pros: The seat were comfortable.

Cons: Crew was cold and and very matter of fact. The food was very so-so. The food items have to be purchased other the food trays served unlike Turkish Airlines and Kuwaiti Airlines.

Cons: Off boarding in Abu Dhabi

Pros: yes to both.

Cons: Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either.

Pros: Liked the plug/outlet availablity and the movies.

Cons: Did not get up to date info on the final destination of bags. Food inedible, climbed from tarmac up the stairs into the plane, seats super uncomfortable, not enough customer service from flight attendants

Cons: No landing form!!

Pros: Good crew. Great pilots.

Cons: Food. Seat comfort.

Pros: good service, on top of it i have been upgraded during the longer oversea flight. i like the companies doing that often

Cons: food can always be better but overall ok

Cons: Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg.

Pros: My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace.

Cons: No wifi on board. The plane was one of the older ones, but still perfectly nice.

Pros: Amazing aircraft! Amazing crew!

Cons: Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again.

Pros: The seat were nice & the staff more helpful than before

Cons: Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all

Cons: Missing a bag , longer wait time at Abu Dhabi

Cons: Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination....

Cons: There was a delay of more than 1 hour.

Pros: The crew was amazing. Managed to get a whole row to myself (bonus!).

Cons: Cheaper change fees. ;)

Pros: I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly.

Pros: Great flight.

Cons: The entertainment system did not work properly

Pros: Seats were comfortable. Crews were super

Cons: More recent Hollywood movies and better headsets. While i was in alsaka i was given free internet by txting trough social media. I think it would be better if you could provide free internet for long flights.

Pros: The cabin crews professional, kind, and helpful attitude all the time during the flight.

Cons: 1- The boarding, was very late as well as the departure. 2- The captain’s departing and landing technique, I had a feeling the plane was going to dismantle due to his harsh landing!. 3- The food’s quality.

Pros: yes

Pros: No..no redeeming features..

Cons: Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse...

Cons: The crew should be more kind.

Cons: Seats were teeny

Pros: Liked the plug/outlet availablity and the movies.

Cons: Did not get up to date info on the final destination of bags. Food inedible, climbed from tarmac up the stairs into the plane, seats super uncomfortable, not enough customer service from flight attendants

Pros: I like the option to upgrade for a paid seat. Having the window sit with the middle seat available provides extra space.

Cons: Categorizing travellers together.

Cons: Heating and serving food in plastic containers.

Cons: Food

Pros: Very pleasant and comfortable flight with QA.

Cons: Nothing

Pros: The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good ..

Pros: The crew was good, not much as it was a red eye, but they were friendly and helpful

Pros: Seats were very comfortable and so were the entertainment options

Cons: The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-par

Pros: Service and food.

Pros: Well fed and provided beverages on trip. Food not gourmet----but what do you expect? Crew was pleasant and helpful.

Cons: Sure could use a little more leg room. I am 6'2"--so know I am taller than the average bear, but I think even a 5"8" man or woman finds the legroom a little tight---especially on a 15hr flight. On a 3 to 5 hour flight--OK. The legroom was durable--but you asked waht could be better and that point sticks out in my mind.

Pros: The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!

Cons: Sure

Pros: Great flight....enjoyed it thoroughly.....

Cons: Better comfort and services

Cons: My baggage got missing

Pros: Perfect

Cons: Too hot in the plane - was far too hot. too late the drink...after I eaten.

Cons: Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight