The quality of food is going down comparing with old history of excellent food. It was cold and a bad quality. The crew is always excellent and caring.
As always Emirates is always dependent on the crew you get on the day and today was a good one. Everyone knew what they were doing and gracefully without hesitation . Great conversation all round even about the food and wine.
Flight was cancelled without notification. Information on flight status was not available on Emirates's website.
They changed the flight time without telling us and were unwilling to help with rebooking because we booked through orbits/kayak
The plane was old so the entertainment system was difficult to operate. The crew did advise earlier. The plane was landed and parked away from the gates, which added 20+ mins to the overall arrival
Warm staff, very responsive service. Well furnished cabin and comfortable seat and amenities. Excellent onboard wifi connection and very large comfortable restrooms.
The journey was nice, all the crews were very good and services are excellent
in today's time, an airline like emirates didnt serve drinks as requested, Excuse was full flight.
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
Had to do shuttle bus both times during the transfer. It was waaay longer than acceptable. These 777s need a refurbishment really badly. Emirates and Dubai Airport used to be top notch. Now overcrowded and outdated.
Food isn’t hot, seat is too tight even for a person weight 120 lbs.
Seat is too small. Food selection is limited and often ran out of selectable item.
Cathay has always been great. Even allowed some leniency on my baggage weight. I believe they are also on the more leg room side of airlines.
Despite the crew's rough day, they were all very focused and friendly. The flight was too short for a meal, so no rating on that. Re. the AA app. It still isn't ready for prime time. AA works with Cathy Pacific for international flights to LA and the Aa jump to PHX. But the AA app can't find my trip and this can be problematic with flight delays and regatings at LAX.
Was not able to board flight because boarding pass name did not match passport name and no one caught it.
Very attentive crews Flight was very smooth and safe Only little disappointment was the slight delay of departure (~30 minutes ) which rarely happen with CX flights
Staff was very courteous. Plane was clean and quite spacious even in the last rows. Veg food could have been better.
The only notable problem was bathroom facilities. Only one toilet for far too many people, and dirty nearly all the time. Both otherwise, Cathay Pacific is great. Wonderful staff everywhere.
More tasty food particularly ethnic food. Staff didn’t respond to calls some of the time in premium economy.
I didn’t use entertainment But everything else was of excellent quality
Flight canceled twice. Second cancellation with no notice. Qatar only got me to Copenhagen even thou flight from Copenhagen to Helsinki was code shared with QR they made me purchase a separate ticket for over 200€. At check in only 1 check in was allowed. I had to argue with staff to allow the second, carry-on sized, bag to be checked in for free. My original tix allowed 2 full size luggage as checked luggage. My 14+hr flight turned into a 60+ hr journey. 😢
Flight and flight service was great. When a flight is cancelled, publish to all affected with email and txt. Explaining the way forward.
Top, only problem about Weather but not depended Qatar Airways. Anyway staff offered kimbo Refreshments
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.
Boarding from DOH to SYD the Business Class were pointed in a separate gate but no one there to receive us. Otherwise it was ok.
Good. It would be great if comfort seats were available
I prebooked a comfort plus seat on this flight and therefore the flight was comfy. I got the correct seat in the correct section of the plane that I have booked, that's this. Flight was comfortable. Staff were average on the flight, appearing to be rushed and short in engagement with travellers, perhaps this to maximise there rest time on the flight.
It was excellent in all respects. I don’t think it needs any improvement
Terrible experience resolving missed connection after flight was delayed. 3 hour queue at transit desk, not enough staff, no organisation, worst ever flying experience.
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
It was very relaxing and staff were very quick to attend to any requests.
I booked tickets for a family of five and specifically paid extra to select our seats together. We spent nearly $1,000 extra (around $100 per seat) for extra legroom so we could sit near each other. However, despite paying for this, we ended up being separated on the flight. This caused a major issue for our family because my parents do not speak English and rely on me to translate and assist them during the journey. I do not understand why Etihad changed our reserved seats without explanation. I am extremely dissatisfied with this experience. I expect the airline to do better, and I am requesting a full refund for the seat selection fees we paid.
1 hour delay meant missed my connecting flight and 1st day of holiday
Flight got canceled due to Middle East conflict. Just fly hasn’t refunded me the money
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
Awful the whole airline arrived to check baggage and board our flight and the airline desk was closed where none of the passengers could check in baggage, asked for a supervisor and was refused a supervisor, called the airlines from the airport and they refused to refund the flights for their actions in the airport, Etihad and Garuda Airlines absolutely horrible customer service all the way around.
Good one but just notice that you have to ask several time to get water or coffee .
Early arrival. Good boarding. Deplaning this flight is very slow both coming and going. Baggage arrived quickly for Pearson
Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.
