Delays resulting in missed connecting flight. Attendant failed to arrange special assistance as promised to get us on connecting flight. Robyn was the particular attendant.
Very good except for the boarding process which was more hectic than it should have been
My flights with Aer Lingus were very good and I will definitely fly with them. Again in future trips to Ireland and Scotland.
Terrible leg room - I’m 5’3” and my knees were touching the seat in front of me. When the person sitting in front of me leaned back, there was about 15 inches of space between my head and the TV screen which made it awkward to view movies. Last year they had decent food, but this year the only tasty item on the trip was dessert.
It was fine. Not worth the premium price. Overhead bins were so high I could barely reach and no crew offered to help me. Average food. Lounge in Dublin - 51st and green- absolutely appalling. Plagued with hordes of flies, dirty, meager food and beverages. Shameful.
Dear Aer Lingus Customer Care, I am writing to formally raise a complaint regarding my recent experience on Aer Lingus flight EI53 from Dublin to Seattle on 22/08/2025. Both my wife and I were seated in 15D, 15E directly under a faulty air conditioning unit. Even though the unit was switched off, cold air continued seeping through the sides and blew directly onto us for the entire duration of the flight (over 9 hours). We reported the issue to the cabin crew, but the only attempted solution was placing a piece of food-packaging sticker over the vent. Unsurprisingly, this had no effect. When we pressed further, the crew told us: “It is hard to fix it because we don’t have an engineer on board.” As a result, my wife and I remained exposed to constant cold airflow for the whole flight, and both of us became unwell afterwards, experiencing chills, sore throat and fever at the end of the flight. This has caused significant distress, disrupted our work plans. This experience highlights both a serious maintenance issue and a lack of adequate care for passengers. We therefore request: A full investigation into the defective AC system on this aircraft. An explanation of why no effective remedy (such as reseating us) was provided. Compensation for the illness and disruption caused to both myself and my wife. We ask for a full written response within 28 days. Should this matter not be satisfactorily resolved, we are prepared to escalate the complaint to the Irish Aviation Authority and Commission for Aviation Regulation and other relevant authorities. Thank you for your urgent attention to this matter. Sincerely, Temuujin Tuvshingal Myagmarsuren Ganbold
Best travel day I've had in a long time. Everything went perfectly, no delays. 10 out of 10
A little late, but an overall pleasant flight. Staff pleasent hand helpful, a great start to our holiday.
Poor check-in experience in Manchester. Delayed boarding and check-in agent never explained how to transfer in NYC to JetBlue.
The space between seats has reduced even further making it extremely uncomfortable. Couldn't even open the tray table properly or got compressed the moment the front guy reclined.
First -the flight was late - more than two hours Second, not even a bottle of water at bord to give for free for this inconvenience. Three-at landing ive realised that I've lost one of my ear plug headphones and been very desperate to find it with my torch, the crew not helped at all more than that they asked to leave the plane as everyone did before me. This was the last flight from that day- extra 5 min for me with a bit of help from crew - would have bring a super review. I guess this days humanity disappeared!
I got caught using a stolen credit card number. Michelle Siziba is my name Nice to London Gatwick on 7/31/25.
Not happy with price of luggage or that we had no choice but to pay whether cabin or hold. I didn't book seats but this is unnecessary extra money along with suitcase
We accidentally purchased twice the bags we needed. Our fault, but the ticket was not clear to us, and it asked us to purchase bags at checkin. When we notified them to get credit back at the airport, they said to contact customer service. We flew the flight and then contracted customer service. They said no credits after the flight has flown. Not customer service oriented at all. They know we didn’t check that many bags and kept our money for a service they did not provide. Be aware and very careful of what you are purchasing from them because they will not make it right if there is an error.
sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!
This was our first time using them. I gave okay ratings for food and entertainment because it was minimal or not provided so I couldn't judge, but much better than most budget carriers we have ever used.
We were charged a ridiculous amount for a name spelling error on ticket which I would’ve corrected if I received pre-check info more than 1/2hr before flight. Then we were told at ticket counter that our bags were fine for boarding but then we’re charged another ridiculous amount to take in our luggage despite being told differently. Flight itself was great. Charges were unfair.
Apart from an email about re configuring passenger seating less than 24hrs before flying it was all good.
There were a lot (4 I think) of EasyJet flights leaving Agadir, we arrived two and a half ours before our flight. Very slow to get through the booking in, passport control and security!! We had booked in on line but had to Queue with others who had not to drop our bags off!,
We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?
what would have been better would have been that my booking not been canceled by the system and had I been informed that the booking had been cancelled by the system I could have immediately rebooked and not found out that there was an issue when I was told by the system that I needed to book in. It would have also been good if either the booking agent or BA or anyone been in anyway useful. In the end I had to rebook a flight at an additional cost of $350. So no I'm not impressed by BA any of the other parties involved.
Boarding was poor. Why are first class passengers not boarded first?! Bus to the plane and then held on a packed bus because we were waiting for people on the bus before to finish boarding. Seat belt on the fist clas seat is very uncomfortable, cutting into your neck. Other than that crew, seating and food were all excellent. Entertainment, as usual - rubbish.
The flight was fine but no food available apart from snacks like Pringles and olives which was a problem for me as I hadn’t eaten anything that day. But the worst problem was BA left 24 suitcases in Heathrow as the flight was too full but didn’t tell anyone. So we waited for ages at Toulouse airport with no information and finally found out from the one member of staff in the baggage collection area who explained what had happened and apologised for no announcement being made but said that was their policy. Then BA contacted me today to say they have found my luggage and can deliver it to me on Tuesday - half way through my holiday!!!! So a friend has had to make a four hour round trip in his car to go and collect the luggage from the airport so we can get it today. A TOTAL SHAMBLES AND DISREGARD BY BA FOR THEIR PASSENGERS’ BEST INTERESTS.
Much much better than my previous times on British Airways the food was spot-on and the service was really genuine and attentive
Flight was delayed but my previous flight was as well so It worked to my advantage. This was my first time in first class. I don't think they ever stopped feeding us. The seating area was very spacious and comfortable. The attendants were wonderful, warm, friendly and very personable.
First time on BA but will fly with them from now on! Everything about the flight was superb!!!
Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages
We had a pretty good experience. Enjoyed both the flights. Crew was very good and helpful.
The flight was very delayed in taking off - which was out of control of the crew, but then the pilot worked hard so we only arrived about 30 minutes late. Everyone was very friendly and accommodating!
They issued seat assignments and sat my 2 year-old in the row behind me, separate from me and my daughter. Communication/ customer service was terrible. They told me to change it in London, then in London, they told me to talk to the cabin crew, then a supervisor came and stuck us in the back of the plane when we were supposed to be in row 25. Overall, they need to really work on their customer service. Additionally the food was terrible and they ran out of meals and didn’t have any kid options. To top it off there was no in-flight entertainment for the first hour of the trip.
Gate is far at Leeds Bradford Airport. However, as the flight was less than half full, it was calm and not stressful. Great take off and landing. Friendly staff
Boarding was started early and we were lined up in. A glass tunnel on the tarmac we were left standing there for an hour with no information the flight left and arrived 30 mins late
It was great. We arrived a few minutes late but the crew were concert and kind about it. It was a nice smooth fly thanks be to Jesus. I prayed for smooth flight and Yahuwah answered my prayer.
Need more check in desks at Marrakech. Even if you are travelling with hand luggage only, you still need to 'check in' to get the old style boarding pass. Unfortunately they haven't thought to separate out the people checking in luggage to a separate desk. Flight was delayed leaving but arrived on time. Limited food options on board and very overpriced.
We bought tickets for £30 from kayak but we paid £55 for check in to rayan , they slaught us
Flight was delayed so long we missed our second flight. Entire trip had to be cancelled. Ryanair refused to help us.
Stanton airport is outdated, pure equiped, airport. Fire alarms, power outages is a common routine, wich result ir flights delay , additional money spending and huge gathering of people in airport wich is unsafe.
After you made us check-in I tried to add a suitcase in the internet and also to get help by chet. Nothing work and we pay 60 pounds at Airport. Comper to Easyjet to do the same, was easy and customer friendly.
Boarding was like being hoarded like cattle, all penned in in an area way to small
I missed the flight from Manchester to Dublin because of poor informations from Aer Lingus and the airport, no possibility to check in online, they don't respond to phone calls, I had to buy another tickets to enable me travel to Dublin from Manchester. I want my money to refund.
