They flew a plain without air-conditioning the heat was un bearable and un safe it should be against the law and they should reimburse everyone. P.S. business class had AC disgraceful.
Make it more comfortable in every way.
There was no communication about how long the flight was going to be delayed.
The crew were exceptional, professional and friendly, outstanding service
No issues. Everything went as expected. And that's all we want.
We arrived 4 hours prior to our first flight (MAN-DUB) but after 2 1/2 hours waiting to check in because online check in was unavailable and dealing with the rude unprofessional security personnel in Manchester Airport we arrived at our gate to find our flight was delayed. 3 hours later when boarded our flight but once we got to our connecting flight in Dublin we had to run to the gate but we made our 2nd flight from Dublin to Seattle, WA only to find out our luggage didn’t make it and now it’s bring searched for and hopefully arrive sometime soon.
Seats were absolutely rubbish. Dirty and uncomfortable. Food was completely awful. It was burnt and disgusting
Terrible customer service, couldn’t get help rescheduling flights and was hung up on multiple times.
Long delays of two hours leaving Manchester
There was no indication on e tivket which terminal I flew from so I had to walk a long distance to a new terminal….. then getting checked in took about an hour because the airline was clearly short staffed and the staff didn’t seem to know what to do efficiently. All my flights have been late so had to rush for my connections and arrived late at my final destination and to top all that off my suitcase hasn’t arrived so I have no clothes at all and I’m supposed to be working which I now have to cancel because I don’t have anything…… so this airline is now affecting my income and costing me a lot of money. It’s ridiculous
Efficient flight and the pilots landed well in strong winds. The plane left 45 minutes late, not sure why. Clean plane
It was only a short trip On time and easy
Pros: "Friendly and helpful crew"
Cons: "Disembarkation at Belfast"
Pros: "nice airline clean"
Cons: "is really nice I will flay with them they are ok"
Cons: "Forced to board a bus and sit in an empty terminal. Paid for priority boarding but wasn't called for it. Pretty disorganized. Good flight but gate crew needs work."
Pros: "The entire trip was wonderful! Entertainment system, food and seats were just fine. Boarding made sense and was done in an organized manner."
Cons: "I don’t have a thing to complain about"
Pros: "The crew was friendly and attentive"
Cons: "Paying more for closer to the door is like cheese on a burger. Not my favorite move by airlines."
Pros: "Don’t know how to just give a “n/a” response for food and entertainment. It wasn’t applicable because of such a short flight."
Cons: "The gal who checked me in for my flight didn’t check my baggage all the way through even though I have a connecting flight with Aer Lingus to LA. However, fortunately, the baggage team caught the error and retagged my luggage properly. By the time I realized her error, they had already emailed me with the solution! Yay baggage team!! Thank you!"
Pros: "Nothing since I’m still in dublin"
Cons: "There was minimum help. Wait actually, in Manchester there was none. No one at the gate until 2:15pm when the flight was already 20mins late! No one updated an incoming flight with passengers needed to make connections."
Pros: "We were at front"
Cons: "Tight seats, boarding line held in confined area on stairs before boarding"
Cons: "My flights were cancelled by Aer lingus and I was rebooked improperly, resulting in my being removed from a plane and having to be rebooked at least three times because of how long it took."
Pros: "I loved that they had blankets and pillows available, and the seats overall were comfortable. I also loved the in seat screens so we could watch movies. The select was a little limited compared to other airlines, but they still had some brand new releases. They also fed us two meals and a snack, and the crew was super nice."
Cons: "The boarding process was a little confusing. It was done by row numbers but not very well announced, so I wasn’t actually sure when my row was supposed to board."
Cons: "After attempting to check in at the baggage machine, we were told we had to go through the check in line. Then after waiting 60 minutes in line at the Aer Lingus counter we were told we were 15 minutes past the boarding closing time. So even though we were still an hour before our flight we couldn't get a boarding pass to get on the plane. We then had to pay $150 x 3 to get on the same flight the next day. We will never fly Aer Lingus again and will never fly through Dublin again."
Pros: "The flights themselves were nice. Food was fine. Flight attendants were helpful"
Cons: "Only two check in desks. On the line for over an hour. Good thing we got there over two hours early. Computer and belt broke down. Finally got passed security with minutes to spare. Had to run to our gate. We should not have to do this if we arrive very early. If you have an early morning flight make sure you have enough people working to check them in on time."
Cons: "It was very hard to hear the boarding announcements at the gate"
Pros: "Nothing. It took longer to get from the gate to the runway than the flight itself."
Cons: "When I was about to board the flight after a 23 hour delay, I saw my bag sitting AT THE BOTTOM OF THE STEPS leading to the flight. I asked the flight attendant about it and she assured me the bag would arrive with me. Guess what? A dat later and I STILL don't have my bag! Absolutely ridiculous and will NEVER fly Aer Lingus again!"
Pros: "Free checked baggage. Calm atmosphere.. low marks for food and entertainment because there was no option to say not applicable. The options in the magazine were reasonable."
Pros: "Boarding at rear as well as front"
Cons: "Boarding outside in drizzle. Charging for soft drinks"
Pros: "Never got on as we were 5 minutes late at the bag drop. Attendant telephoned her line manager 40 minutes before take off and refused to take our luggage. She did manage to book us on flights for the following day at a cost of £290. Not a good experience!"
Cons: "Never made the plane."
Pros: "The flight was short."
Cons: "I am 6ft 2ins. and the legroom was awful. My knee still hurts. The staff was not very friendly. It’s amazing that flight attendants don’t realize that they work for the passengers and not vice versa."
Cons: "the food was really expensive"
Pros: "On time, newish plane. A very short flight so"
Cons: ". Couldn’t change seat at checkin so couldn’t sit next to husband who was on a separate reservation Boarding is not by seat number, you have to queue up in a long line ."
Pros: "no delays, comfortable seats"
Cons: "The flight attendants went right past us never asking if we wanted anything. They served the people to our right and in front of us. Mystifying."
Cons: "The delay"
Pros: "Fast and efficient crew"
Cons: "A going-through-the-paces flight and incredibly expensive beer and wine."
Pros: "We had good seats and the crew was very helpful"
Cons: "We were there 3 hours ahead of flight, but the desk was not open and the wait after we finally determined where to go was too long. Took off late, which set us all up for a mess due to the tight connection in Dublin. Additionally, sat on the tarmac after landing making us even later"
Pros: "Good staff, nice entertainment options. Pilot spoke to the cabin about flight route, turbulence, things to see out the window, etc."
Cons: "No alcoholic drinks with meal on an international flight, bags were lost on the flight home."
Pros: "courteous crew, reasonable food and snacks"
Pros: "Not much to say about Air Lingus averall bed experience. Will not book with airline again"
Pros: "Everyone was polite and helpful... and we were on time !"
Pros: "I appreciated that Aer Lingus kept track of our vegan food choices for all 4 flights and and every flight flew on schedule. Watching movies without an extra cost was appreciated. Attendants were all very nice."
Pros: "The fact I got hone"
Cons: "Didvto security breach and also an issue with ground staff not bringing a wheel chair for a passenger we were herded round for 3 hours . We were told we could keep our water but then going through security wevwetevtoldcwe couldn't and there was no offer of water. The captain did apologize. I have no issue with aer Lingus staff they did their job. It is Mabchester airport which is bad as they are the ones that were responsible for these two incidents happening"
Pros: "Everything except delays"
Cons: "Everything was really great except 3 out 4 of my flights were delayed"
Pros: "Aircrew was good."
Cons: "I never realized that Aer Lingus was actually a budget airline until I flew them. Price was right, but lack of leg room and things like charging for things other airlines do not, should be factored in when choosing them. There was a 2.5 hour delay and I think that passengers should have received some compensation for that. A voucher or at least a free drink, nada."
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "Not allowed to carry on 1 bag, and bag with valuable and expensive souvenirs. I thought 1 catry on was allowed."
Pros: "Friendly service"
Cons: "No wifi on the plane...it did not work on both of my flights."
Pros: "My flight was cancelled, after that I had to find out what I would have to do next! Horrible! Nobody knew what would come next! In Heathrow, the staff in the morning has the worst attitude ever when I was getting my Voucher for breakfast."
I tried to reschedule the flight due to COVID and I could not get a hold of anyone either through their website or phone or email for days. I could not make the trip on the scheduled days I had booked months prior consequentially I was out a considerable fare. Given today’s difficulty with constant changing of country rules on lockdowns and testing Coupled with a lack of any customer support BA operates more like a scam than an Airline. And to think it was taxpayer money that bailed out these Airlines.
Kayak screwed me on the checked bags: Gave me two free bags on my outbound flight (thanks?), but zero checked bags on inbound. I tried to correct before flight but they were no help. I had one bag to check each way but it cost me $90. Couldn't check in online in advance due to COVID protocols, then British Airways charged me extra surcharge for buying checked baggage allowance at check in. I tried to talk to Kayak before the trip - Couldn't/wouldn't help. Tried to talk to BA at check in - couldn't/wouldn't help. Clerks are not empowered to help anyone anymore. Its all about what the system lets them do. Computers rule us I guess... WTF people.
Due to the death of my uncle I was unable to take this flight. I called AA repeatedly for 4 hours to tell them I was unable to take flight. I was placed on hold and told I would be called by an agent. By the time the agent from American Airlines called it was 3 min before the flight was due to take off. The agent told me they could not help me and that I needed to contact Kayak regarding booking. I did this straight away but the Kayak agent could not get ahold of AA prior to the flight departing and my entire reservation was cancelled which cancelled my return journey ticket home from London to Los Angeles. The ticket cost $2400 and I tried for 17 days to remedy this issue with kayak.
Pros: "With COVID restrictions stopping buy-on-board, all passengers in Euro Traveller recieve a complimentary packet of crisps or breakfast bar and bottle of water."
Cons: "Rude check in lady who said I needed to check bag (but didn’t. Loads of space)"
Pros: "Crew was courteous and friendly."
Pros: "Good legroom, comfortable seat and great entertainment to keep me occupied for the 10 plus hours."
Cons: "Security at Heathrow -slow!!!"
Pros: "they got me to LA"
Cons: "food and drink not served for 2 h ours / flight delayed 1hr 45 mins, no choice of meal it was a take it or leave it offer, ice lolly served 2 hours after food and horrid snack before landing - on a 10.5 hour flight not good enough, I will consider another airline next time I go. 3 trips a yr"
Cons: "Once again BA lost my luggage from my connecting flight. Twice in a week and a half."
Pros: "Good crew; no more or less better seating than other airlines we have used to the UK."
Pros: "As always no issues at all, I reserved my seats early to get extra leg room which is always great. Fast boarding and a quick flight, having been on a long haul flight a few hours before I needed this to get home."
Cons: "I didnt like the fact that we had to pay for a cup of tea. Surely that should be complimentary."
Cons: "My mother needed assistance with the disable wheelchair and was given one but the staff that was meant to wheel her into the flight abandoned her and she almost missed her flight."
Cons: "Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’."
Pros: "Champagne and hot face clothes to greet us. Perks of Economy premium were lovely"
Cons: "Quality of movies was not A.+"
Cons: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"
Pros: "Arrived early"
Cons: "Arrived pm from manchester stayed in hotel at heathrow to fly out following day to Basel at 8am. BA would not check bag all way through. Seems they only do this at Gatwick. Poor service from Heathrow/BA"
Cons: "Nothing. The flight was quick and boarding was easy"
Pros: "Comfortable and clean flight, only 35 minutes."
Cons: "Some movies wouldn't run"
Pros: "New plane. Good leg room. Good service overall."
Pros: "The flight was able to board early and arrive early. Very friendly service, enjoyable flight."
Cons: "Sitting on the tarmac for to long...."
Pros: "As a British citizen living in the US, I have always rated the quality of the service BA has given"
Cons: "Flight was delayed from Manchester to Heathrow by 30mins. OK understandable. On arrival to Heathrow we sat on the tarmac for an hour and a half as apparently there was not enough staff to connect the plane to the gate.The computers to tell us where our connecting flights were down so they could not tell us which gate to go to. When we finally disembarked, I was not allowed to my gate despite it being in the same terminal and having 40 mins to go.I was directed to a BA desk to get another flight. After 15mins waiting here the staff were rude and announced they would be closing. I finally was directed to departures to be told the only option was the same time tomorrow."
Pros: "Funny safety video."
Cons: "Lost baggage. Still waiting on update and location for property. Clerk at lost baggage desk was rude and unhelpful."
Pros: "The website would not allow me to enter my passport details as I have PR status. As a result I could not select a seat of choice. it would be much better if PR details could be added when passport info is not accepted. The flight was fine"
Cons: "- bad airplane - cramped - bad food and not even available on all legs"
Pros: "I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks"
Cons: "Flight was too long to reach Las Vegas"
Cons: "Nothing wrong"
Pros: "Excellent flight."
Cons: "Cramped and no free tea/coffee"
Pros: "This flight did not get me to my Austin flight"
Pros: "My flight from Manchester was delayed so I missed my direct flight to bahrain and change of flight to deferent distantion other than my original and arrived to Bahrain next day"
Pros: "Flight on time, good crew."
Cons: "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much."
Pros: "This short flight had no food. I guess that is acceptable"
Cons: "I was hungry but there was nothing to eat"
Pros: "Reasonably efficient and comfortable."
Pros: "OVERALL EXPERIENCE WAS MADE DIFFICULT AT BEST"
Cons: "INITIAL FLIGHT TO LONDON CANCELLED ONLY HOURS BEFORE FLIGHT...MANCHESTER FLIGHT WAS LATE TO HEATHROW WAS LATE,THEREFORE MISSED FLIGHT TO L.A. AND HAD TO STAY IN LONDON...LASTLY,I HAD UPGRADED MY SEATS TO MAKE MAKES WIFE'S FIRST OVERSEAS TRIP COMFORTABLE....WE WERE SEATED IN BACK OF PLANE...WILL REQUEST MY SEAT MONEY FOR ROUND TRIP BACK..."
Cons: "No seats in gate area. Had to line up in the hall. Manchester terminal 3 is a dump."
Pros: "Pleasant efficient staff. Flight on time"
Pros: "Service was fine, the plane was full but it was a pleasant flight."
Cons: "The flight was delayed, the gate was not announced at the airport n London until 15 min before departure which was irritating. This flight was delayed and my checked in luggage did not make it to my destination. Hope to get it sometime tomorrow (a bit inconvenient but it happens)"
Pros: "The crew were ok, nothing really to comment on bad or good."
Cons: "The boarding area was just a corridor. The seats are cramped and uncomfortable. At check in there were not nearly enough staff to handle the volume of customers checking in."
Cons: "The plane was all ready to go, but it had no fuel. We were delayed by 30+ minutes while they found someone to fuel it up, and then it took forever to take off. I almost missed my connection in Heathrow and my bad didn't make it!"
Pros: "No delays, good quality seating and service"
Cons: "The change to a packet of crisps or nuts instead of a snack."
Pros: "Boarding at Heathrow is crazy lacks discipline"
Cons: "Boarding and grumpy staff"
Pros: "Much more comfortable and leg space than the 747-400 long distance flight!"
Cons: "Manchester Airport waiting area."
Pros: "Loved the BA flight over to UK, comfort, Diabetic food, movie, crew. Very nice"
Cons: "I wasn't happy with flight back to US Not liking American Airlines , food and sad with not a choice of movie. No monitors in seat in front."
Cons: "No in flight entertainment on cross Atlantic is so 2005!"
Short flight no fuss on time
Pros: "Quick boarding and landed earlier than scheduled."
Cons: "The air-con was too cold. The seats don't allow you to sleep as there's no where to rest your head against."
Cons: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Pros: "Crew was just ok nothing more nothing less.. The general service of easy jet its better for me not operate..."
Cons: "Just to behave to people like human beings... I wont never choose this particular airline to travel..it was my last one.."
Cons: "much more timely assistance following our missing this flight"
Pros: "Very clean and comfortable cabin."
Cons: "The baggage policy was a bit unclear as to what those with the base fare could bring. We ended up having to cram a backpack into the carry-on bag to bring it aboard. We had to check one bag when we checked-in. It cost about 52 euros."
Pros: "The crew was excellent, the flight was comfortable however the boarding process was a bit disorganized but I’m pretty sure that was an airport issue"
Pros: "EasyJet are generally efficient and feel like they have the passenger in mind."
Cons: "Not sitting cooped up in our seats waiting 45 minutes for a slot."
Pros: "Mature Cabin Manager, calm demeaner, professional with informative PA’s. Relaxed flight, on time, uneventful. Thoroughly enjoyed the experience."
Cons: "A hot breakfast"
Pros: "Crew bright polite and friendly. Professional"
Cons: "Not being easyjet. Terribly inefficient self check in for bag drop. Manchester airport appalling as usual. Not enough easiest staff to help with machines going wrong all time. Huge slow queues. Stupid idea for these machines. Slower than old system and you still need to pay staff."
Pros: "Was a easyJet flight"
Cons: "Could have been Singapore airlines"
Pros: "Good crew - efficient, polite and made the trip easy"
Cons: "The usual shennanigans being herded into a crappy space before boarding.."
Pros: "Straight forward flight"
Cons: "Economy flights are not known for the space"
Pros: "On time and nice staff"
Cons: "No vegan options on menu other than crisps......."
Pros: "What a landing from the pilot. Straight from the aviation textbook."
Cons: "12 min delay."
Pros: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."
Pros: "Overall Easyjet is an ok airline, I will continue to fly with them, however, small things like paying extra for speedy boarding and then not having a separate line is a real disappointment. Given the option I would pay a the extra to fly with a better airline, however, being from Northern Ireland we are limited to what we can have."
Cons: "Flight left late. Hand luggage bag had to be checked in. I had to go straight to work after I Ianded so didn’t appreciate the extra 20 minutes wait at the luggage carousel. I was told the overhead lockers were full, which they weren’t."
Pros: "Very fast turnaround, prompt boarding and disembarking."
Pros: "Plane was fine"
Cons: "had to wait nearly an hour from departure lounge then on the plane before takeoff. Felt we were being herded like cattle and then left to stew in a holding room before allowed access to plane."
Cons: "Flight delayed by over 2 hours (19.05 flight)... Even the 20.30 flight left before us! Zero communication from ground staff, no food vouchers. Extremely poor!"
Pros: "Despite an hour's delay on the runway (not easyJet's fault) and some turbulence, we still arrived with time to spare for our onward travel, so the pilot must have made up some lost time."
Cons: "The wait on the runway - French Air Traffic Control strike."
Pros: "Cheap fare"
Cons: "No entertainment"
Pros: "Staff were good. EasyJet kept us informed. There is a high degree of efficiency and you are treated as a paying passenger rather than cattle."
Cons: "Delays seem inevitable with EasyJet on the Belfast route. I can't remember the last time we had one that wasn't delayed by more than half an hour. The scheduled time is longer than any flight has taken, but I think this is actually a realistic approach given the probability of a delay. There is an issue with 2-3 year olds and seat belts - they are not allowed to travel on a parent's lap, but they can wriggle out a lap belt easily and so are unsecured."
Pros: "Boarding, take off, landing & early arrival into Agadir"
Cons: "Anti social behaviour by a group of Asian lads"
Cons: "Using buses rather than gates to to enter the airport. Is it some kind of saving money with out considering passengers comfort"
Pros: "Old aircraft and most uncomfortable poor seat and leg space"
Pros: "The way Boarding was arranged."
Cons: "Time management was poor"
Pros: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Cons: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Pros: "That we had priority boarding because 2e had a small child with us"
Cons: "There was a delay on both flights. I had a small child with me which was hard ."
Cons: "Return flight on Friday night cancelled, no reason given. Next alternative offered Monday afternoon, still awaiting compensation."
Pros: "Spacious seats for an airplane! And the takeoff and landing were so smooth."
Cons: "Being from the US, we weren't familiar with the boarding process (no gate # until almost time)- but that was our challenge, not anyone else's. we really enjoyed flying Easyjet."
Pros: "Flew from Manchester to Hamburg. Seated exit row in 11C. Leg room great. Crew was efficient. Good cheap flight. Delayed but kept well informed."
Cons: "Delay and boarding in Manchester. 'Now boarding' on notice board 10 mins before flight arrived."
Pros: "Take off to landing everything was good"
Cons: "2 hours to get to the aeroplane. 1 hour in easyJet queue. 1 hour in security. Only just made the flight. People should be fired for this continued incompetence and poor customer service."
Pros: "Clean cabin."
Cons: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Pros: "Smooth experience from boarding to landing, staff efficient and helpful."
Cons: "Left 30 minutes late."
Pros: "Short, quick flight that saved me a lot o time"
Cons: "Queuing on a stairwell in Belfast"
Pros: "Modern aircraft, once we were permitted onto aircraft the boarding was quick as both forward and rear doors were used."
Cons: "The crew didn't bother to offer a full retail service on board, aircraft had seat pads missing, crew sat eating for bulk of journey. Delayed inbound meant plane was over an hour late, and not cleaned between service."
Pros: "The flight was smooth and onboard refreshments ok. Staffs were polite so on the scheme of things it was a good flight."
Pros: "Nothing. We were not on the flight because the gate closed before we got there. We were delayed because my wife had booked assistance from departure area to gate."
Cons: "We were delayed by Airport assistance for my wife although it was booked well in advance and Easyjet gate closed before we got there despite the fact they were told we were on our way we had to rebook at a cost of €337 single for two persons from Malaga to Belfast."
Pros: "Departed punctually in both directions. Just a 25 minute flight so there's not much more I can say."
Pros: "Absolutely no information given by airline staff or airport staff."
Pros: "Crew was nice, flight good"
Cons: "You changed the airplane and didn't tell your customers. I did't have my seat and we had to wait 5-10 min before getting seated. We were already on the plane when we discovered what was happening, blocking the aisle. Very unconfortable"
Cons: "very long delay with no real reason given"
Pros: "Staff was nice"
Cons: "First, when getting my boarding pass I was NEVER notified that I had the right of one bag only inside the cabin. Once I reached the gate I had to check in one bag and pay a ridiculous amount for it (more than the ticket itself) You should be much more proactive in communicating this as most airlines allow one bag and one personal item on board, so most of travelers might be used to this policy. Then, seating space is very cramped, not even a drink is complementary, and it is not very tasteful to have the place full of advertisements and have a market inside the plane"
Cons: "Last row on the A320 and doesn't have a window so makes it feels very cramped and uninviting."
Pros: "Comply plane and nice staffs with a decent variety of snacks, sandwiches and drinks."
Cons: "Nothing really"