|Flights arrive in||New York|
|Flights depart from||Manchester|
|Airlines||Lufthansa, Thomas Cook Airlines, Virgin Atlantic, Delta, KLM, Air France, British Airways, American Airlines, Iberia, TAP AIR PORTUGAL, Finnair, SWISS, Austrian Airlines, Brussels Airlines, Air Canada, SAS, United Airlines, Aer Lingus|
Pros: The food/drinks
Pros: Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over.
Cons: When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards.
Pros: Crew members went out of their way to ensure the passengers’ comfort.
Cons: Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag.
Cons: First leg was delayed out of Belgrade so I missed the connection to Washington
Pros: United new food menu is much improved (well, it could only get better . . .). And the decision to give free drinks again on Trans Atlantic flights is much appreciated. Previous policy just seemed mean cf other airlines
Pros: The overhead cabin was really spacious. The leg room was impressive. The meals were enjoyable & served hot. The cabin temperature was nice. A bottle of water on the seat for both journey’s was a nice touch.
Cons: Leaving late on outward & inward bound journey’s. Checking in on line was disappointing as no baggage drop off, but enabled us to sit together. Boarding passengers in seating row numbers , when we all actually just got a bus to the plane as another airlne had the air bridge. In flight entertainment was ok, premium not worth £5.
Pros: Spacious seat area, good food and drinks.
Cons: No in-seat monitors to be able to select the movies or shows that you want to watch. TV screens are placed high up in the walking aisles and they are hard to see, especially from the window seats (which I paid $46 dollars for). For the lower price of the airfare, this is not a deal breaker though.
Pros: Spacious and overall clean.
Cons: It smelled like cheese, the entire flight. And the smell coming out of restrooms was unbearable. Hated that so many items were for sale where other flights it would be included. A lot of cards were not acceptable so if you don't have cash you are screwed. Also the free movies were sooooo limited you have no choice but to fork up cash for the premium. All in all this added another 30 British pounds to my flight (roughly $45).
Cons: Checking in was ridiculous, I got to the airport 3hrs early and was queuing the entire time until the plane left. It had to be delayed because of how long it took everyone to get to the plane. Absolutely apalling!
Cons: Didn't like having to climb stairs into plane with two hip replacements and luggage, and no assistance. The seats are tiny (and I'm a small person). The food was mediocre, passengers took their own food on board. The entertainment was pitiful for such a long flight. Very disappointed and probably will avoid Thomas Cook for future trips. Plus, It was very cold with constant cold air blowing on me; they provided no blankets, even though I requested one.
Pros: The crew were lovely and the seats were ok.
Cons: Not a lot to Improve on to Be fair
Pros: Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!
Cons: I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well.
Cons: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.
Pros: The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0
Cons: The space was a bit cramped and the poxket in front of the chair to jeep things was broken.
Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.
Cons: Paid for particular seat within 2-3 rows of back galley as unaccompanied minor for my son. For his comfort, he chose an aisle seat. Flight attendants onboard moved him to farthest back row in window seat and he was not able to get out to use the lavatory easily.
Pros: Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded.
Cons: Seats were narrow and I’m not a big guy. 6’0”. 185.
Cons: Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab.
Pros: Boarding so efficient we left early and arrived super early.
Cons: WiFi on plane dropped out a lot.
Cons: I congratulate the KLM crew!
Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.
Cons: Flight got delayed 30 minutes
Pros: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.
Cons: Food quality was not so good.
Pros: Crew was great, very responsive and hospitable!
Cons: more lunch choices, especially choices without dairy products.
Cons: We had a short delay
Pros: The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers.
Pros: Crew was nice.
Cons: Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers.
Cons: Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight.
Pros: Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him.
Cons: TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!
Pros: seat was not comfortable as it was economy. staff was decent.
Cons: friendlier staff, better food options
Pros: Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate.
Cons: Before pulling from the gate all passengers should be seated.
Pros: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.
Cons: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.
Cons: They broke my guitar
Cons: Seriously on an international flight between Linate, Milan to Heathrow, London PAY pounds for a hot coffee or tea.
Cons: On Time. Delayed advice 3 times.
Cons: Sat waiting for gate for 30 min
Pros: The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great.
Cons: 7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing....
Pros: I got to converse with the pilots before getting on board, and they were super awesome guys. Flight attendants were attentive and checked in frequently enough.
Cons: The crew, the whole experience,
Pros: Not much to like.
Cons: The crew at the gate needs a serious lesson on customer service. They are the rudest people ever and can’t speak an ounce of English. They give a bad impression towards Spain in general and the courtesy provided within. There was no entertainment onboard and no food/drink served.
Pros: Quick boarding, take off, landing
Cons: The announcements were a bit loud and startling
Pros: The crew was nice.
Cons: There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded.
Pros: Food was good
Cons: British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good.
Cons: The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day.
Pros: Extremely friendly flight crews, never hesitate to help with a smile on their face!
Cons: The layover situation needs to be improved. When you give 50 minutes, there really isn’t enough time to deplane, get through the check point, and make it to the terminal. We were told to run like animals in the airport in order to not miss the flight.
Cons: Somehow, ticket was not being accepted to board on TAP's flight. Crew had to manually check it
Pros: The crew was good. The plane was clean. The snacks provided were good.
Cons: The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something.
Pros: The crew was very professional and service minded
Cons: The food was disgusting this time as well as the last time I traveled with TAP. The seats was uncomfortable and in leather like material witch made the seats very warm and sticky.
Pros: The crew were professional and courteous
Cons: Nothing, as it’s a short flight!
Cons: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.
Pros: Crew was pleasant.
Cons: Very old plane with seatback screens or USB ports for charging.
Pros: Everything! I never knew that Finnair was such a great airline.
Cons: Honestly, nothing could have been better.
Pros: Great crew
Pros: Quick and easy.
Cons: Attitude of the flight attendant.
Pros: Crew was amazing
Cons: Entertainment and dinner food
Pros: Crew was very nice and responsive.
Cons: The flight was so hot. No personal air controls. Economy was horribly small.
Cons: Children children children.....
Pros: Flight left on time & arrived on time.
Cons: Quality of the snack could be improved.
Pros: In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!
Cons: I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere
Pros: It was all fine, a bit cramped, but otherwise fine
Cons: I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!
Cons: Small space in middle seat
Pros: Amazing leg room, free snack and drink, free wi-fi.
Pros: The crew was great.
Cons: My seat would not recline at all
Pros: Efficient and very nice crew
Cons: 90 minutes delay for departure from Brussels to Washington...
Pros: The flight attendants were wonderful and the movies and space for the kids was great!
Pros: Crew were helpful.
Cons: I had asked for a Muslim.mealor a vegetarian but there wasn't anything so I had only cheese and fruits which was a disappointment
Cons: vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows.
Pros: Comfortable seats from Brussels to Accra, aircraft clean and well maintained.
Cons: Slow Boarding from Paris. Poor, but very poor entertainment system
Pros: Friendliness of the crew.
Cons: There is completely no free snacks, just drinks (excluding alcohol). The maintenance didn't sign some papers for the plane which cause the unnecessary delay.
Cons: Flight was delayed 75 mins. We were at Newark longer than we were on the flight.
Pros: A staff of 2 attendants on a crowded A 321 is minimal, not optimal
Cons: Food could be improved by improving preperation
Pros: Friendly crew.
Cons: No hot water available so no coffee or tea. CRJ on a "western commuter" route is highly unusual.
Pros: Crew very friendly and helpful.
Cons: Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable.
Pros: Competent crew
Cons: Flight was badly delayed.
Pros: Two hour flight and they served a delicious meal that was included? Unheard of! Amazing!
Pros: Professional and courteous crew
Cons: Nothing, was a pleasant flight
Pros: The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room.
Cons: Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected.
Pros: The crew was amazing. Very helpful to the best of their abilities.
Cons: To start off with. Next time they change the gates, all passengers should get a email. Maybe an ounce it over loud speaker in airport. So we won't miss our flight. secondly. Our flight was stuck on msp runway for 1 hour n 45 minutes before we were able to pull in to a gate to get off. No open gat
Pros: The crew was very friendly, the seats were uncomfortable and the air cabin was very cold.
Cons: The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience.
Pros: The entertainment system and hardware of the plane is pretty good.
Cons: Staffs' interaction with customers. Perhaps be more attentive from time to time.
Pros: Once we got going, it was a decent flight. Weather conditions made for a bit of a rocky landing on the first leg.
Cons: Lack of information for delays. Boarding was slow due to unknown issue. We sat at the gate for a while without knowing why (they finally told us 5 minutes before pushoff), then we dawdled for another hour taxing and waiting for the runway, with no explanation until near the end.
Pros: Flight landed early
Pros: Crew awesome
Cons: No all was great
Pros: one of the worst airlines I have traveled on. Will never fly air lingus in my life.
Pros: Seats are nice and comfy
Cons: Flight was late. Ground crew were atrocious and lost passengers and then insisted on counting the whole plane twice (as they got it wrong the first time). The flight was delayed by 4hrs in total and then Aerlingus denied compensation was due. Appalling performance
Pros: On a 7 hour flight you want comfort. It was so smooth and easy. Watched movies, read, just relaxed. I've flown with Aer lingus before and it was just as amazing. I will ALWAYS use Are Lingus when I fly to the UK or Ireland and Shannon is a Gem of an airport. Most amazing airport I have ever been to!
Cons: Ran out of my preferred food choice.
Pros: the food was great for a short haul flight.
Cons: the boarding process was chaotic and did not even use the most basic of logic. the extra legroom seats are narrow so while you have leg room you have to wedge yourself in. The crew are interested in flogging scratchcards and duty free.
Pros: The on flight crew were helpful and considerate.
Cons: Information on delay at the gate was poor until the captain came out to speak to us. The delay. We arrived at Gatwick at 12:45 in the morning. Fortunately we made the 1:20 am train to London otherwise the whole travel experience would have been very poor. We had a crying/howling toddler in the seat row in front of us. I know there isn't much you can do about this but it obviously has a huge impact on the comfort of your flight.
Pros: Grear overall experience
Cons: Long security lines at Orlando
Cons: The crow was useless I asked water 3 or 4 time no way to have it Entraînement no choice just if you pay , Low costs? Too much. !,
Pros: The crew were all excellent
Cons: Dinner choice was poor. Starter was just a few salad leaves.
Pros: The crew was maybe average, that was still the best point.
Cons: Extremely tight space. The food was almost inedible. Awful.
Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.
Cons: More leg room
Pros: The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!
Cons: The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it.
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