|Avg. flight duration||8h 39m|
|Flights arrive in||Orlando|
|Flights depart from||Manchester|
|Airlines||TUI Airways, Thomas Cook Airlines, British Airways, Air Canada, Brussels Airlines, Lufthansa, KLM, Aer Lingus, American Airlines, Iberia, SWISS, Virgin Atlantic, Delta, Air France, Finnair, Condor, Icelandair, Austrian Airlines|
Pros: Easy check in and great in-flight service. Nice to have a full meal and bar service.
Cons: Slightly delayed, but nothing much.
Cons: Still sitting in the San Francisco airport With some luck l will be in Minneapolis by midnight
Pros: The aircraft ergonomics and layout good, the cabin staff etiquette and service attention excellent, great cleanliness of cabin and on board toilets, and considering space limitations and high number of passengers the food and refreshments were excellent. Makes B.A. look second rate. Again excellent driving by those at the pointed end.
Cons: Ground staff at departures at Montego bay were a little aggressive and arrogant. Dont know where the hell the 787 manufacturing plant got their seat designers from, but they certainly didnt get a degree in human anatomy, I guess they thought the plane would only get short haul usage i.e. two and a half hour flights......seating most unconfortable!
Pros: Very helpful crew
Pros: The aircraft (787)
Cons: The booking & checking system was terrible: online check-in didn't work, adding a bag didnt work. When calling the helpline an unhelpful agent explained that 3 days before the flight I could neither check in online nor add a bag! I've never heard or seen this with any other airline. I was told I would have to pay excess at the airport, around 10GBP per kilo! When I asked to speak to someone else I was told there was noone I could speak to! So, one of the largest travel companies in the world has noone to speak to when you have a problem... think about that for a moment. I felt like I was in a Kafkaesque novel. Crazily, when I phoned back in desperation later that day, it was suddenly no problem to add a bag. At the airport it was a similar fiasco: Thomson insists on a ridiculous 5kg for the on-board luggage. Most board cases already weigh 2-3 kilos before you've put anything in them! Not just this, the case was weighed at check-in. Again, I haven't experienced this in years. So the not very competent check-in agent had me juggling weight between two cases, just to comply with the rules, rules which seem exlusive to Thomson. This was the worst pre-flight experience I have ever had, and I have flown more than 25 times a year on average for the last 20 years. Thomson needs to revise its website, procedures & customer service urgently.
Pros: I enjoyed my flight
Cons: The way Thomas cook handled it.
Pros: The crew was excellent and the flight itself very comfortable
Cons: The entertainment did not work but sporadically.
Pros: Staff was courteous and helpful. Considering how crazy busy the Manchester UK airport was in August all went smoothly, boarding was efficient. Seats were okay but not too roomy for a larger person.
Cons: The (only) tiny movie screen was at the front of the cabin and. impossible to see for most passengers.
Pros: There was no issues boarding the plane and we all got on the plane pretty quickly, the crew was really friendly too!
Cons: Entertainment was OK but you would expect if you’re watching a TV program that he while series would be available not just random series and episodes (eg series 3 episode 11) I would also say that the food that was served was OK but portions very small. Also one course was finger sandwiches but if you don’t eat egg or cheese then it isn’t great!
Cons: We Flew business class. Very ordinary.
Pros: We got to our destination
Cons: Everything. Possibly the worst airline in Europe.
Pros: Absolutely nothing.
Cons: Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job).
Pros: Good seats at back of plane
Pros: Good crew
Cons: Leg room!
Pros: Everything was great!
Cons: The overhead bin space of this airplane was too small. My suitcase, which fits on every other type of plane, could not fit on this one. I had to check it and then go grab it at baggage claim, therefore having to go through security again. This was not the most convient for a tight connection.
Pros: Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat.
Cons: It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent.
Cons: They should provide headphones to use the entertainment system.
Cons: Too many pasengers had carryons. Lots of confusion on the plane for storage
Cons: I didn't like the food at all, and couldn't complete it.
Pros: Made up tons of time en route.
Cons: Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control.
Pros: vegetarian dish was OK.
Cons: entertainment was very poor. very limited selection of movies and tv shows.
Cons: There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown
Cons: It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent
Pros: Good Staff, Good Service, On Time Departure and Arrival
Cons: The ticket price was so expensive
Cons: The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)
Pros: Lufthansa hands down is the best airline I have ever flown!
Pros: None of the above. I actually liked nothing about this trip. Took off at London in time for Frankfurt, arrived early, but missed the connection to Tel Aviv. So I had to be routed to Munich to catch a 10:30 pm flight, which arrives at 3 am Sunday. So I wasted the entire day, starved, exhausted.
Cons: Proper connection time. I lost the entire day, and now have to get a cab for $100 instead of my colleague meeting me. 3 am is impossible. And I am still not in Tel Aviv.
Pros: It was a new plane.
Cons: Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal.
Pros: Food, entertainment and crew was exceptionally friendly.
Cons: Seats not great for such a long flight.
Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.
Cons: Everything was very good.
Cons: They left my bag off the plane. Ridiculous.
Pros: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.
Cons: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.
Pros: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can
Cons: the headrest is hard. Apart from that- all was fine
Pros: Friendly crew Excellent movie selection Soft blankets Clean bathrooms
Cons: The “American breakfast burrito” tasted like the cardboard it was warmed up in No email updates sent to check in or enter international traveler information (eg, passport number).
Pros: The crew was charming and very attentive to passengers.
Cons: Could have announced that there was a cost for ginger ale etc. before passengers placed request. Frankly overall it was excellent service.
Pros: Great crew and food! Loved the comfort.
Cons: The selection of movies could be better. There wasn't a lot to choose from.
Pros: Flight attendants were great!
Cons: Roomier seats, include a beverage (soda, juice, and at least water), child free section
Pros: Seat was fine ! I was very thirsty and no free water..
Cons: Free drink/ water !!!
Pros: Quick f playing AA
Cons: The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly.
Pros: Delayed 4 hours. Strung along the entire time. Awful experience. Inability to get hotel.
Pros: When my original flight out of Roanoke was delayed so much that I was going to miss my connection an employee went above and beyond to find me a different flight to ensure I got home that day.
Cons: The first AA employee basically told me I was out of luck and there was nothing he could do, which was incorrect and he just didnt want to do everything he could to help me like the other employee eventually did.
Cons: The flight from Miami was delayed and the plane was very hot during the flight.
Cons: The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort.
Pros: Punctual, efficient.
Cons: The food could be better.
Cons: Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection
Pros: In time boarding
Cons: Free refreshments. Early travelers need at least coffee or tea. Especially when they have connecting flights and no time to stop and get a proper meal.
Pros: Arriving ahead of time
Cons: Too hot in the plane
Pros: The seats were good for a short flight, which this was. No complaints.
Cons: 2 hour delay and 3 crying babies on a red eye.
Pros: Crew good
Cons: Baggage small bag forced to check
Pros: Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me.
Cons: YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH.
Cons: Need more movies to choose from.
Cons: My bag was damaged in transit
Pros: The boarding was fast.
Cons: For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep.
Pros: The roomie seats, the USB port, and in flight entertainment
Cons: Child free section
Pros: crew / cabin staff always seem very friendly and genuine and a willingness to help
Cons: Bad entertainment system
Pros: Crew was amazing
Cons: You can add bkfst for A.M flights
Cons: Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item
Pros: The cookies and soda was good and staff was exceptional. Instead of cheezits, chips would be better
Cons: Instead of cheezits, please upgrade to chips
Cons: No WiFi. Little service.
Pros: Service was great
Cons: Not to be late ,and not to loose my luggege
Pros: crew was wonderful, great food, quick boarding
Cons: cant think of anything
Cons: Excelente aerolínea
Pros: In flight entertainment was great
Cons: seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)
Pros: The crew was friendly!
Cons: Once again no vegetarian options.
Pros: Smooth flight
Cons: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow
Pros: Clean less of the plane
Cons: Entertainment system did not work at all
Pros: I will recommend to my friends and families.
Pros: Crew was amazing, service was super attentive. Plane was new with plenty of space. P
Cons: Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!
Pros: I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now.
Cons: Service, staff and food.
Pros: Friendlier and much more helpful crew and decent though a bit lacking snack
Cons: No free entertainment. No free headphones. Slow baggage claim operation at the final destination. Very Uncomfortable seats. Messy boarding
Pros: Service on flight was second to none.
Cons: Check in at Frankfurt Germany was like Cattle. Very Poor
Pros: The price was reasonable and the schedule was great - leaving late evening and arriving in the morning was perfect. Non-stop from BWI was also a big plus. Checkin online was easy and there were no hitches with luggage. We had an on time takeoff and arrival and our luggage arrived with us.
Cons: The food was bland and there weren't any options, getting refills on beverages was impossible. The seats were cramped and absolutely EVERYTHING that might improve comfort was extra. Fortunately, I always travel with a variety of earphones, to we didn't have to pay for theirs. Paying for the pitiful selection of entertainment options would have added insult to injury.
Cons: Overbooked flight. Couldn't get the seats that we had reserved 6 months prior as we failed to check in and reserve our seats in time.
Pros: Loved loved loved nonstop flight
Cons: Having to board a bus at the gate and being shuttled to the flight. And then having to climb the steps outside to board the plane. I physically did not have a problem but my heart goes out to those traveling with several small children and attempting to carry them and carry bags on- difficult to nearly impossible at times. Additionally the seats are very close. When I sat down, my knees were touching the seat in front of me. Not the most comfortable, but I suppose doable.
Pros: i did not feel claustrophobic
Cons: can't think of anything
Cons: Please provide good and reasonable price inflight food. Also seats were not comfortable.
Pros: Crew was attentive
Cons: 1. Be on time! Switching planes last minute is not ok. Missed our train and many people missed connecting flights and trains because flight got delayed and did not make up the time. 2. Very hot on the plane. No temperature control. 3. Any snacks or food for purchase only.
Pros: Everyone was super helpful and made the trip comfortable.
Pros: Entertainment and crew
Cons: Offer some snack
Cons: Team desn’t have much Client focus, seems to have more experience with cargo shipments
Pros: Good entertainment choices.
Cons: Seat could be more comfortable
Pros: On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline.
Cons: No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something.
Pros: Lost my luggage
Cons: Not loosing my suitcase!
Cons: the in flight entertainment didn't work We had to wait 2 hours before our luggage cane off the band
Pros: extra kind crew on board
Cons: stopover on Gran Canaria due to refuel - it cost me extra 30 GBP because of delay in Manchester
Pros: This specific aircraft was really nice n spacious.legroom was perfect. Seat was enough big to sit in good position and thats the main reason i m giving four star just because of aircraft.
Cons: Two things i didnt like.i think there should be entertainment screen i front of every seat and themost important thing is mobile charging usb facility for every seat.
Cons: Didn't like having to climb stairs into plane with two hip replacements and luggage, and no assistance. The seats are tiny (and I'm a small person). The food was mediocre, passengers took their own food on board. The entertainment was pitiful for such a long flight. Very disappointed and probably will avoid Thomas Cook for future trips. Plus, It was very cold with constant cold air blowing on me; they provided no blankets, even though I requested one.
Cons: Dont be like Ryanair, dont try to catch me up.. I would recommend you a free water or tea.. I really dont want to pay 2EUR for 0,5l of water in plastic bag..
Pros: A lot of leg room. On time departure, on time arrival.
Cons: Food on board a bit pricey.
Pros: Flight was on time and well managed. Nicer than Ryanair but limited facilities as this is a charter airline. No video or seat bag nets for example.
Cons: Limited features on board.
Pros: Very modern
Cons: Newer movies
Pros: On time and fast
Cons: The plane was old, and falling apart. They didn't allow me to return to my home country, made me miss my flight, and forced me to buy another ticket. Never will I go with them again! Poor customer service! Also morning flights are so early no train makes it at that hour. You'd have to spend the night at the airport.
Pros: 1)I like the leg room in economy. 2) the bathrooms allow for a lot of headroom when compared to some airlines. 3)the affordability of the flights when compared to other long haul airlines
Cons: 1) Boarding was late (seems to be a regular occurrence) and as a result the flight was delayed. 2)They have a habit of over booking seats. 3)There's no onboard wifi. For such a new jet in these modern times, I'd expect that such amenities would be a standard. 4) The online checkin is a bit dodgy; i had to keep refreshing the page- not very comforting. 5) Somehow having a one way ticket back to my HOME country (barbados) was deemed as an anomaly at the checkin desk at Gatwick. Ended up waiting for about 30 minutes at the checkin desk waiting for my boarding pass to be approved- absolute madness
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