Flight crew was excellent. Seating in the economy class was, well, economy.
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
The new business class configuration isn't the best. Knees keep bumping. The seat area wasn't the cleanest either. There was an orange peel on the floor. Meal - mediocre.
Pros: "The crew was so kind and amazing. They definitely made our flight great!"
Cons: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"
Pros: "Seats comfortable. Food was good."
Pros: "Crew was very attentive...food selection was excellent"
Cons: "Seats were really old and outdated"
Pros: "The food was good. The lane was comfortable"
Cons: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."
Cons: "My tv screen could not show the movies"
Cons: "Getting home 5 hrs later than planned"
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Cons: "Boarding can get crowded so don't be in a rush"
Pros: "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Cons: "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."
Pros: "Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing."
Cons: "Lack of importance shown to safety of young children."
Pros: "Everything was good in this flight"
Pros: "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Pros: "I loved the in flight entertainment, and there was always so many snacks and drinks available for free!"
Cons: "For boarding, we had to walk a rather far distance due to construction."
Pros: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Cons: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."
Pros: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Cons: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Cons: "luggage never made it to Boston? Don't know who's fault it was.Problem was corrected."
Cons: "Everything incl customer service at the airport"
Pros: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Cons: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Pros: "Crew were great. EconomyX is a wonderful seating set up"
Cons: "Very strange boarding. They got us through the boarding process but then made us all wait in the bridge because the plane wasn’t ready. So now you have a plane load of people all crammed into the bridge. Very poor."
Pros: "Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight)."
Cons: "Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect."
Pros: "Lovely food and staff. Lots of food."
Cons: "The seat pocket in front of me was broken. I didn't want to make a fuss but one would have thought during checks pre-flight that should have been noticed and rectified. I was flying with my family including my 4 yr old and we had lots of toys to keep her entertained but had no where to put them apart from on our seats and tables when we were allowed to have them down."
Cons: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Pros: "The crew was the best part of my experience, super nice and accomodating"
Cons: "the wifi had subpar performance"
Pros: "I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad."
Cons: "I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ..."
Pros: "We paid extra for more legroom and it was totally worth it."
Cons: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."
Pros: "Hard product and food"
Cons: "Crew need to realise their voices travel and some conversations the whole upper cabin don't need to hear"
Pros: "Efficient service"
Cons: "Entertainment screens were of poor quality"
Pros: "Neat plane, good food and service"
Cons: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Pros: "Getting to Barbados from Manchester airport is convenient"
Cons: "The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for"
Pros: "comfort, entertainment, food"
Pros: "I liked the food and refreshments and the on flight entertainment was good.."
Cons: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."
Pros: "The staff, the food , everything was good. We were in premium economy and were impressed ."
Cons: "I have trouble walking and the golf buggy never arrived to take me and another lady to the airoplane so we had to walk."
Pros: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
Cons: "Leg room is a little tight"
Cons: "Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible"
Pros: "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Cons: "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Pros: "The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful."
Cons: "A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives."
Pros: "Everything was great ! The staff very nice and the plane is absolutely amazing .."
Cons: "We paid for extra leg but there was no difference between normal and extra .."
Pros: "Very happy with everything"
Cons: "Air conditioning"
Pros: "Virgin does phenomenal service; I wish delta would copy their level of service."
Cons: "Food and headphones are very expensive, and they don't tell passengers in advance the only food is for purchase."
Pros: "Crew were pleasant but with such cramped seating, no food, and no sceen working this is definitely a budget flight."
Cons: "Schedule seems to mean there is always a shortage of time to make connections."
Pros: "Washroom was very clean."
Cons: "It was really cold in the plane. Crew was not friendly. Only drinks were served. Crew forgot to let me in earlier (preboarding) no English subtitles or captions!"
Pros: "Canadian Airlines and Airports could learn from the business model of IslandAir."
Cons: "Taking off & landing"
Pros: "Exit row seats are much better than standard seating for comfort."
Pros: "I was able to get from Iceland to Toronto, so essentially they were able to fly the plane."
Cons: "I have been flying many different airlines for many years and have a decade plus of travel experience, so this negative review is something I’ve hardly ever done as some background. We left over an hour late to start off with. They took 1.5 hours to offload our luggage. Avoid at all costs."
Pros: "The crew always friendly"
Pros: "Early arrival"
Cons: "Long walk in Toronto airport to leave"
Pros: "the time went really fast"
Cons: "somewhere on the itinerary clearly that food is not included in the ticket"
Cons: "Nothing. It was all good."
Pros: "Great entertainment options on the plane, very clean plane"
Cons: "It was much too hot on the plane."
Cons: "Snacks, more fluid choices. Better movies"
Pros: "Same as other comment"
Cons: "Same as other comment"
Pros: "I flew with them to and from the U.K. and overall I’m very pleased. I knew beforehand that virtually nothing is free, but that’s the same with almost all airlines nowadays. The seats were comfortable enough — economy is always pinched — the stewardesses attentive and helpful, and the entertainment selection adequate (altho I brought my own movies too)."
Cons: "After the 8+ hour delay, Icelandair cancelled the flight. If you have a connection, you’re out of luck with so little flight options."
Pros: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time."
Cons: "Slow, delayed boarding, with bus to the plane and stair walk up."
Pros: "The plane and crew are great!"
Cons: "A bit disorganized with boarding is my only complaint."
Pros: "Excellent entertainment and good comfort"
Cons: "Boarding time, long and not orderly. No complimentary snacks on a 6 hour flight?"
Pros: "cleanliness and attitude of the crew were aweomse"
Cons: "video screen should include games to pass the time"
Cons: "I was 1.5 kgs over on my checked in luggage and they wanted to charge me 63 pounds Sterling. I managed to shuffle things around so I didn't have to pay in the end. I thought it was a bit steep."
Cons: "I can deal with everything else but the staff members were absolutely rude and unhelpful"
Pros: "Comfortable seats, great and smooth fight"
Pros: "Pre checkin and seat selection"
Cons: "In Iceland the gates to board are so close together it was jam packed with caos no one knew which line was for what gate... just hoped you were in right line for the gate you had to transfer from"
Pros: "The staff is very friendly on board and the overall flight was very pleasant."
Cons: "Boarding in Reykjavik was slow and very congested."
Pros: "Leg room and service. Entertainment system is excellent!"
Cons: "I liked it all"
Cons: "Having to pay for food when it's only sandwiches and snacks. Boarding crowded, should be by rows."
Cons: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."
Pros: "Efficent crew and flight on time"
Cons: "It's my understanding that Iceland Air has WOW! airlines as their budget entry. However, Iceland Air has no free food/snacks for a flight that is 6 hours long. So what more do they take away from the customer for the WOW flights? They should at least offer snacks on a flight/airline that is not advertised or priced as a budget flight"
Pros: "Legroom is quite good"
Cons: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."
Pros: "Air Canada found a spot for us, great flight and service."
Pros: "Crew was kind and accommodating. Boarding was quick and organized. Great amount of leg room."
Cons: "Very disappointed that no food was served during the 5 hour flight from Reykjavik to Toronto. We had to pay 8 euro for a less than pleasant sandwich! Having to pay for food (even a snack!) was very surprising considering the length of the flight and that other airlines give out at least a small sandwich. I had a two hour connection flight with another airline and they offered a sandwich and granola bar, so for a 5 hour flight I assumed we would receive at least something small- nope!"
Pros: "Nice food roomy seats nice people"
Pros: "Crew were very courteous and helpful. Plane was clean, and seemed newer. Seats were comfortable in a 3-3 configuration but as usual space was still tight in economy class."
Cons: "Boarding seemed a little chaotic and it was very crowded. Not enough seating for the number of people who were travelling at the gate at Keflavik."
Pros: "The entertainment system was current and had great selection. I liked that they gave you a water upon boarding."
Cons: "KEF is not equipped for their sudden volume in the airport: seating, food service, line formation, departure formations. All are a mess. There were literally 500 people in line for four different flights in the same corridor departing in a 15 minute window. Plus riding a bus where the doctor was slamming the breaks while squeezing out of a tight spot, with passengers almost falling. Unacceptable. We were like cattle."
Pros: "Greenland. Always get a window seat. Fantastic."
Cons: "I had to run from my incoming flight to the gate because they were "boarding". But they held us in a waiting room and then loaded on a bus in the rain (just above zero temp). There we stood on the bus for 25 minutes with no explanation of the delay. Finally out to the plane where we had to line up in the rain and blistering winds to get on the plane. Ruined my leather jacket."
Pros: "Seat were great and people very friendly."
Cons: "Could have a more comprehensive movie selection and newer movies. Loved the Icelandic movies"
Pros: "Ticket prices were almost half of what the other carriers had available at the time I purchased. The crew were very attentive and friendly."
Cons: "The seating was a little tight. Food options during the flight was either limited to beverages or required a purchase. Serving sizes for most items were small and expensive. Despite the passenger makeup being mainly English-speakers all announcements were made first in Icelandic and then in English."
Pros: "Fast service onboard. so many flight attendants!!"
Cons: "Some menu items weren't carried on this flight. Oh yeah - as I peep at reviews below - Reykjavik airport is super chaotic around departure gates. Probably wasn't built to accommodate the masses and endless international connections. The backlog of travelers is likely caused by another carrier who is known for delayed departures and arrivals."
Pros: "Timely service; being able to fly to Europe from North America with a break. Unbeatable price."
Cons: "Keflavik airport can't handle Icelandair and Wow traffic, and the boarding process was a "cattle rustle""
Cons: "I understand that businesses must expand, and that is no different with the Keflavik airport. In routing passengers through the airport, there were listings for Canada/UK, and US/All Passengers. It was unclear whether this signage was meant for "flights" or "passport." It was actually for "flights" meaning, if you are taking a flight to Canada, use this line; for US flights, use that line. However, many people, myself included, mistakenly assumed that the signage was meant for passports, in other words, US passport holders use this line; Canada/UK passport holders, use that line."
Pros: "Saga club was clean and fairly good."
Cons: "Inflight food was not good. Business class leg room was kind of tight"
Pros: "Seats more comfortable than most airlines. Legroom sufficient in economy. Reasonable menu (pay) ... GREAT baggage allowances."
Cons: "Generalized disorganization and overcrowding at Reykjavik . Definitely need to get a "chain" coffee shop at the airport (e.g., Costa/Starbucks) ... teeny tiny cups of coffee at outlandish prices... and it wasn't that good, either."
Pros: "The entertainment"
Cons: "First international flight I've ever flown that didn't serve meals"
Pros: "Nothing, every single (of my 4) flights was late"
Pros: "Able to choose an exit row seat, entertainment system"
Cons: "No complimentary food items for a $1300 flight"
Terrible customer service, couldn’t get help rescheduling flights and was hung up on multiple times.
Long delays of two hours leaving Manchester
There was no indication on e tivket which terminal I flew from so I had to walk a long distance to a new terminal….. then getting checked in took about an hour because the airline was clearly short staffed and the staff didn’t seem to know what to do efficiently. All my flights have been late so had to rush for my connections and arrived late at my final destination and to top all that off my suitcase hasn’t arrived so I have no clothes at all and I’m supposed to be working which I now have to cancel because I don’t have anything…… so this airline is now affecting my income and costing me a lot of money. It’s ridiculous
It was only a short trip On time and easy
Pros: "Indeed the crew was amazing!"
Cons: "Nothing. It was all good!"
Cons: "Transferring to another airline that was “serviced by”. British Airways ended up being 2 hours of stress, confusion and running to our gate. This should be made apparent while booking. Had to go through security 3 times in Toronto."
Cons: "Crew could have been more interested. Seat could have reclined and gone upright properly."
Pros: "The crew was good"
Cons: "I didn’t like how I prepaid for my window seat & ended up with a different seat in the middle"
Pros: "the seats were comfortable, boarding systematic and the crew were polite and helpful"
Pros: "Flight on time"
Cons: "Upon check in Dublin there was only one attendant at the check in counter in business class. Had seat assigned when I booked the flight and check in counter gave different seats so was not sitting beside my husband."
Pros: "Don’t know how to just give a “n/a” response for food and entertainment. It wasn’t applicable because of such a short flight."
Cons: "The gal who checked me in for my flight didn’t check my baggage all the way through even though I have a connecting flight with Aer Lingus to LA. However, fortunately, the baggage team caught the error and retagged my luggage properly. By the time I realized her error, they had already emailed me with the solution! Yay baggage team!! Thank you!"
Pros: "No issues at all."
Cons: "No issues to report."
Pros: "Nothing since I’m still in dublin"
Cons: "There was minimum help. Wait actually, in Manchester there was none. No one at the gate until 2:15pm when the flight was already 20mins late! No one updated an incoming flight with passengers needed to make connections."
Pros: "I liked the variety of movies/television series shows that were available and having USB charger at every seat. Also liked that they gave headphones free of charge as well as pillows and blankets."
Cons: "The seats were fairly narrow and I had the unfortunate luck of having a mechanical box at foot space taking away half of it. (on the previous flight there was no box and foot space was fine). On this journey I was sitting on the aisle being constantly bumped by the crew moving up and down the aisles. I’m not a big person and wasn’t in the aisle however, on the aisle opposite me was a bigger person. The crew were constantly moving to avoid that person and hitting me. Expect tight seating and narrow aisles."
Pros: "We were at front"
Cons: "Tight seats, boarding line held in confined area on stairs before boarding"
Pros: "First experience flying business class -- and Aer Lingus has it down to a science! Great food (maybe too much actually!), friendly attendants, great service -- and the most wonderful pods that allow you to lay out flat for a snooze, complete with duvets and pillows."
Pros: "Super friendly staff"
Cons: "Flight left late and landed over 45 minutes late. No support for those that were left late for connections and no allowing those to de-board first. No Aer Lingus staff in the airport when the luggage screw up from Madrid was discovered."
Cons: "My flights were cancelled by Aer lingus and I was rebooked improperly, resulting in my being removed from a plane and having to be rebooked at least three times because of how long it took."
Pros: "The flights themselves were nice. Food was fine. Flight attendants were helpful"
Cons: "Only two check in desks. On the line for over an hour. Good thing we got there over two hours early. Computer and belt broke down. Finally got passed security with minutes to spare. Had to run to our gate. We should not have to do this if we arrive very early. If you have an early morning flight make sure you have enough people working to check them in on time."
Pros: "Nothing. It took longer to get from the gate to the runway than the flight itself."
Cons: "When I was about to board the flight after a 23 hour delay, I saw my bag sitting AT THE BOTTOM OF THE STEPS leading to the flight. I asked the flight attendant about it and she assured me the bag would arrive with me. Guess what? A dat later and I STILL don't have my bag! Absolutely ridiculous and will NEVER fly Aer Lingus again!"
Pros: "They had vegetarian options for food."
Cons: "I couldn't check in until I got to the airport so I was stuck in a middle seat. Boarding went smoothly but we sat on the run way for an extended period of time. The screens weren't working for the first 45 mintues and when they were finally reset the movies kept skipping which made it unwatchable, the 7 hour flight from hell."
Pros: "Didn’t feel cramped like on the Air Transat flight to Dublin. The food was quite good and they had a great selection of movies."
Pros: "Free checked baggage. Calm atmosphere.. low marks for food and entertainment because there was no option to say not applicable. The options in the magazine were reasonable."
Pros: "Boarding at rear as well as front"
Cons: "Boarding outside in drizzle. Charging for soft drinks"
Pros: "Never got on as we were 5 minutes late at the bag drop. Attendant telephoned her line manager 40 minutes before take off and refused to take our luggage. She did manage to book us on flights for the following day at a cost of £290. Not a good experience!"
Cons: "Never made the plane."
Pros: "Having had bad experiences with Aer Lingus before, I was hesitant to book with Aer Lingus again. But sadly, I was booking this flight last minute and had no other option. The route was Dublin to Calgary, via Toronto. I left myself plenty of time im Toronto to clear customs as I know it can take a while. The day of, the flight ended up being 1.5 hours longer than usual due to headwinds, leaving me with only 2.5 hours in Toronto. I ended up waiting 2 hours and 15 minutes for my bag and missing my connecting flight (my sister who was also on the same flight received hers in 30 mins and made the flight). Westjet was wonderful and put me on a later flight but Aer Lingus didn't have any assistance for me."
Cons: "Aer Lingus lost my sister's luggage going to Ireland and never contacted my sister once the luggage was found. She only received it the day we flew back to Calgary. Poor customer service when inquiring about the bag, no compensation for necessities purchased."
Pros: "They really did a great job, kept us informed about what was going on,staff was quick, organized and pleasant. I have to say, best food on a flight that I have had in a very LONG time,!"
Pros: "Best meals I've ever had. Front facing sleepers are easier to sleep in than the diagonal configuration."
Cons: "Connections within Europe have no business class. It is actually a worse experience than Air France and Lufthansa."
Pros: "On time, newish plane. A very short flight so"
Cons: ". Couldn’t change seat at checkin so couldn’t sit next to husband who was on a separate reservation Boarding is not by seat number, you have to queue up in a long line ."
Pros: "Prompt Rebooking. The new schedule was better the original schedule with fewer connections."
Cons: "My original flights from Dublin to London and London to Munich were cancelled. The booking agency Webjet did not inform me about the cancellation. I noticed changes to my schedule three days before the flight and requested a rebooking. The entire leg to Munich was rebooked by Webjet but again I had to call and ask for an update since they don't issue a second round of confirmation emails."
Cons: "The delay"
Cons: "No complimentary water. Seat would not go back. Steward was disinterested and did not assist. Very uncomfortable flight."
Pros: "Every seat had it's own t.v.; however, the movie selection was limited compared to the British Airways flight we took to Dublin. We were served a meal that did not require an additional fee which was great, but the taste was so-so. The crew was competent and pleasant."
Cons: "The entertainment (movie) selection was not that great."
Cons: "Boarding was very slow and not well organized therefore all passengers were trying to find their seat at the same time. No pillows or blankets available. The entertainment system has not kept up to date. Poor reception and old movies. My new case was damaged that can't be repaired on route from Heathrow-Dublin-Toronto Aer-Lingus is no different from any other airline that fly across the Atlantic - too bad"
Pros: "Very clean. Seats are comfortable and food is good."
Pros: "Food is poor!!! The vegetarian meals have no flavor"
Cons: "I didn't like the fact that I was skipped the first time they came around with drinks. It happened on our way to Europe and the way back. I did not appreciate that."
Pros: "courteous crew, reasonable food and snacks"
Pros: "Not much to say about Air Lingus averall bed experience. Will not book with airline again"
Pros: "I appreciated that Aer Lingus kept track of our vegan food choices for all 4 flights and and every flight flew on schedule. Watching movies without an extra cost was appreciated. Attendants were all very nice."
Pros: "The fact I got hone"
Cons: "Didvto security breach and also an issue with ground staff not bringing a wheel chair for a passenger we were herded round for 3 hours . We were told we could keep our water but then going through security wevwetevtoldcwe couldn't and there was no offer of water. The captain did apologize. I have no issue with aer Lingus staff they did their job. It is Mabchester airport which is bad as they are the ones that were responsible for these two incidents happening"
Pros: "Nothing at all"
Cons: "The plane was dirty and old, the food horrible, cramped seats, dirty and non functioning bathrooms, stressed out and inattentive staff, poor coordination of seating families together (I was told my seat was given to a woman so she could sit with her adult daughter...I wasn't asked, just told), the flight was 1.5 hour delayed, my bag was lost because the incompetent staff member in Italy didn't give me a bording pass for the Dublin to LA flight (I'm still waiting over 24 hours later to find out what's happened to my luggage). Overall, this flight was a nightmare and a huge let down after flying to Rome on British Airways. I can't say enough about how wonderful that flight was..Aer Lingus was a big disappointment and a poor substitute for BA. Very unsatisfied customer!"
Pros: "Entertainment was great. We could watch films as soon as we got on and play the quiz game while we waited 30 minutes on the ground to find a gate."
Cons: "Crew did not smile. They did their job, but did not seem to enjoy it."
Cons: "It took so long to get bags on the carousel it eliminated any extra time the pilot gave us in getting to the airport quickly."
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Cons: "We arrived in Toronto from Dublin to get our connecting flight with two very tired children and were told by Air Canada that our connecting flight was never booked by Aer Lingus. We were told that the flight we were supposed to be on was full and there was no flights until the next morning. To top it off Air Canada could not locate our baggage and we were told to wait around and check back every half hour. If was past two in the morning Dublin time and our kids were exhausted and fell esleep in the airport. We could not wait around any longer with exhausted children so we booked a hotel and took our kids there without our luggage. Our kids were crying because our baggage was lost and thus was a shitty way to end our vacation and my birthday! Would not recommend flying with Aer Lingus or Air Canada. Horrible service."
Pros: "Crew was great - very nice and fun - food was better than average for airplane food."
Cons: "Plane was a bit dated. Seats were worn out and uncomfortable - entertainment system was slow and crashed a lot."
Pros: "My flight was cancelled, after that I had to find out what I would have to do next! Horrible! Nobody knew what would come next! In Heathrow, the staff in the morning has the worst attitude ever when I was getting my Voucher for breakfast."
Delayed again for over 2 hrs
Crew was annoyed every time I asked something.
Cons: "A good team. They all made good efforts. Just fine"
Cons: "Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic."
Cons: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."
Pros: "Horrible service"
Cons: "Nasty people"
Pros: "Tap was great for the long flight"
Pros: "Efficient check in and polite crew."
Cons: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"
Pros: "Everything was excellent as per all my flights with Tap Portugal. The crew was outstanding, the plane was clean, food was tasty and overall a very comfortable flight!"
Cons: "The boarding area was too cramped and tight."
Cons: "It cold be better if there is no flight delay which put in cause all our plans!..."
Cons: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"
Pros: "on time, food"
Cons: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."
Pros: "The plane was comfortable the free drinks and food and crew were friendly."
Cons: "Can't think of anything!"
Pros: "The crew was generously serving me and the price was more reasonable than any other."
Cons: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."
Cons: "The entertainment is very poor. The programs are not on demand and the screeen is old, small and very poor quality. The A330-200 I flew from Boston to Lisbon was excellent and had the new lie flat seats and on-demand entertainment. Big difference between the two airplanes."
Pros: "Nothing to like. Rude staff."
Pros: "Overhead luggage space"
Cons: "Entertainment pretty bad. Boarding very disorganized, takes way to long, getting on and off. had to show Passport and boarding pass way too many times, inefficient. Seat was more spacious than going, but not much padding for long flight. No air control No safety demos"
Cons: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."
Cons: "poor and cheap plane"
Pros: "The crew and passengers were in a great mood on a Saturday night flight feom Orly to LIS"
Cons: "There were papers and debris from previous flight still on the floor. Clearly they did not vacuum. If yoy want piece and quiet, this is not thw late flight for you."
Pros: "Easy smooth transaction"
Pros: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Cons: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."
Cons: "They had us inside the airplane for 1.5 hours. We understand there was a bad weather but we could get on board when they are ready to depart. It is not nice to be 1.5 hours plus 8 hours traveling"
Pros: "Good service, nice meal."
Cons: "No USB ports or movie choices. Entertainment screen very small."
Pros: "Friendliness of ground and cabin crew"
Cons: "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"
Pros: "Staff were pleasant"
Cons: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."
Cons: "Could have had a vegetarian option for the sandwich."
Pros: "Given the weather in the UK we were expecting delays but we were pleasantly surprised! It was one of the smoothest journeys we have ever had from leaving our hotel to getting home and TAP featured highly in this. We even landed 35mins ahead of schedule - amazing flight with lovely crew."
Cons: "If I have to be picky I would ask that the crew on board speak more slowly when providing inflight information, particularly when English is not their first language as us oldies have difficulty understanding what is being said."
Pros: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Cons: "Entertainment system was wonky throughout most of the seven hour flight."
Pros: "Always the good attention."
Cons: "The delay of the flight without announcing it"
Cons: "No air conditioning. Lots of apps didn’t work on the entertainment device."
Cons: "Flight was late on way back. Also no food optipn for vegetarians"
Cons: "The space/seat size was very limited"
Pros: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Cons: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."
Pros: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
Cons: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."
Cons: "1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience."
Pros: "Of no change is BULLSHIT"
Pros: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Cons: "Can't think of anything."
Pros: "The leg room"
Cons: "The lack of entertainment"
Pros: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
Cons: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."
Pros: "the crew"
Cons: "the flight hours."
Pros: "The crew and the service."
Cons: "The food - horrible... My TV did not work the entire trip."
Pros: "Hot food and real utensils Good entertaining selection Very nice staff"
Cons: "Everything went well."
Pros: "Plane and comfort"
Cons: "Food and entertainment needs to be better. The transfer over to cologne from Portugal was a bit hectic due to customs and we just made it in time for our flight. Need a better system to verify the passports."
Cons: "Flight Washington delayed. Airport about closes upon Arrival!"
Pros: "I did like the crew and food were great!"
Cons: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
Pros: "It was all ok"
Cons: "I took 3 TAP flights while in Europe, and they were always late!"
Cons: "Air Transat was awsome"
Pros: "Comfortable seats"
Cons: "Limited movie selection"
Pros: "The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages."
Cons: "We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers."
Pros: "The crew was very good."
Cons: "Food was terrible. The seat was hard and uncomfortable."
Pros: "Flight arrived early, was uneventful with great helpful cabin staff. I did not eat so can’t rate the food, and there is no inflight wifi or screens so that is not applicable in rating my trip. Excellent short hop on a shiny new aircraft, with pretty tight seating."
Pros: "Boarding was almost on time. Crew was good."
Cons: "Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute."
Pros: "Good Service"
Cons: "Seats can be a little more spacious"
Pros: "Very comfortable plane. All on time . Good experience."
Pros: "It is already bad to travel overnight. When flight is late, that makes it really bad"
Pros: "Flight was quiet and uneventful. Kudos to the pilots."
Cons: "Our flight from YEG to YYZ was delayed by over an hour. Normally this wouldn't bother us, as we did not have a chance to get flight, however, we felt we were deceived and lied to by Air Transat at the gate. Specifically, the staff at the gate indicated that our flight would be delayed "intentionally" according to airline policy, to take advantage of favourable tailwinds to get the flight to YYZ on time. This explanation maked no sense, and was unfounded from a cursory Google search. When we finally boarded an hour later, the captain on the flight indicated that the plane was actually LATE arriving to YEG from a previous flight. I'm not expecting any specific reimbursement for the inconveniences to us or our family picking us up, but we and other customers should NEVER be decieved. If the flight is late, tell us, and indicate whether connecting flights (for those that have them) will be withheld or not or to make appropriate arrangements if otherwise not possible."
Pros: "The crew were very friendly, sweet and accommodating. I had a seat by the exit which I luckily didn't have to pay extra for and the leg room was ample and really helpful on a long flight. The meal was pretty good, but I really wished airlines would stop wasting so much plastic - I think there should be a way we can support the environment better when flying."
Cons: "I didn't realize Air Transat was a bare-bones airline (not that my flight was cheap in cost) - we didn't have pillows or blankets for the flight (10 hours) and had to pay for them! Seems like that should be standard on a long haul flight. The seats are very narrow with poor back support, and my back started to hurt 5 hours in. Many people were standing in the aisles as it was so uncomfortable. I was very cold throughout the flight, which was another uncomfortable aspect. One of the bathrooms was out of order which resulted in everyone using the same one - you can imagine how smelly and messy it got."
Pros: "Food was better than on my flight to Porto"
Cons: "There was no water in the washrooms from the start of an 8 hour flight!"
Pros: "Courteous crew"
Cons: "Didn’t leave on time"
Pros: "The crew was friendly and efficient, and made all the difference."
Cons: "Since we booked online, we were told that we couldn’t pre-book our seats for this flight. So even though we arrived more than three hours ahead, we couldn’t sit together for this nine hour flight. After having the same thing happen on the way to Barcelona, it was really disappointing."
Pros: "The staff were very helpful and the flights were comfortable."
Cons: "The food was catastrophic, just mush."
Pros: "Great video system."
Cons: "Seats and legroom are insufficient."
Pros: "On time,I could charge my mobile"
Cons: "The curser of the smart screen was hard to use"
Pros: "Worse experience, air hostess don’t wear gloves while serving food and beverages. They usually had there fingers in everything. When told air hostess was rude and never responded"
Cons: "Worse experience, air hostess don’t wear gloves while serving food and beverages. They usually had there fingers in everything. When told air hostess was rude and never responded"
Pros: "Timeliness. Took off and arrived early. Wonderful bonus."
Cons: "Expensive soggy sandwiches. Cramped seating. One small glass of warm water to drink on a long flight."
Cons: "Flight was over 2 hours late. No explanation. No room in seats. Missed my connection which added 3 hours to trip."
Pros: "Good staff / crew. Had option Plus. Good value."
Cons: "Seats are brutal. long legs have no where to go. Seats should not be allowed to recline. Rude to do it."
Pros: "Staff were professionnel, the plane clean and confort were good"
Cons: "The flight was 2 hours late"
Pros: "The crew was nice and friendly."
Cons: "County check-in online and delayed 1.5 hours"
Pros: "Very friendly flight crew. The aircraft was very clean and new. It made the flight pleasant."
Cons: "I think a better variety of movies would have made the flight better. I paid $9 for ear buds that were perhaps not worth the money. Most airlines provide free of charge. However the flight cost was less expensive than the competition, so I have no complaints. I will fly again with Air transat"
Cons: "9 hour flight and only a few shared tiny screens to watch films on. Terrible and outdated"
Pros: "meals, attendants were pleasant and informative."
Cons: "cramped seating"
Pros: "Stewardesses were great..... Very Helpful"
Cons: "Plane was dated ..... Bathrooms not clean."
Pros: "Helpful and friendly attendants."
Cons: "Cabin was too cold."
Cons: "They ran out of food on both trips"
Cons: "Our flight from Barcelona was late and we had to rush across the airport to get the connection to Toronto. By the time we landed it was almost time for the Toronto flight to depart. No information was given to the passengers when we landed informing them that the Toronto flight was waiting for us. No information was given by the ground staff either, just told to drop your checked bag off and get to the gate and hope the flight was still there. Would have been a lot less stressful if someone had said "don't worry, the Toronto flight is waiting for you""
Pros: "The price of the flight"
Cons: "2 hours and 45 minutes to board a plane that was supposedly not cool enough to board. Then once we were on our way for an almost 11 hour flight, no coffee was available due to "contaminated water". Landing in Toronto after 10 hours and 45 minutes, we had to sit on the plane for another hour because there was no available gates. We were bussed off from a nearby field."
Pros: "Good service and professional transit."
Cons: "The cabin was unreasonably cold. I was surprised that this was not remedied once it became apparent that the great majority of passengers were piling on extra layers of clothing. I think the choice to sell earphones and blankets is a petty one that only serves to diminish customer perception of an otherwise excellent airline. I hope that the decision to set the temperature so cold did not relate to interest in selling blankets!"
Pros: "We paid extra for the options plus on this flight, which meant that we were able to choose our seats, we were given snacks, bottles of wine with our meal, blankets, pillows, face masks and headphones. Everyone else had to pay for these items on flight (if they wanted them). As a result we felt like royalty."
Cons: "Unfortunately you can never escape the family with the screaming baby..."
Pros: "Very helpful to families with small kids. On our flight to Europe which wasn't too busy, they even left middle seats free so my kids could sleep whole night. Smooth landing. No significant delays. Good price for family vacation to Europe that includes checked bag, and meals during flight. They nickel and dime on other stuff but if you prepare yourself (bring extra clothes or a blanket, own headphones) you'd be fine. Considering how much I saved by driving to Toronto to take their flight instead of flying from Cleveland (US$3500 for the family of 4) I am super happy with what I got for my money."
Cons: "Limited entertainment selection. No mileage program Bathrooms could be bit cleaner, but still ok"
Pros: "Once I finally got boarding it was quick and staff were helpful"
Cons: "Very uncomfortable I have back problems and found it difficult to sit when I had to use my seat belt. Once again staff making faces at each other showing their impatience with customers. Staff slammed overhead lockers and sighed clearly showing how unimpressed they were."
Pros: "* Smooth flight. * On time DEP and ARR."
Cons: "* Not able to check in on line due to Kayak was provider. * Too much time spent on pushing the duty free goods. * Felt like the trolley came down more times than food or drink. * Long line to check in. * Wasn't able to use entertainment App even though I had pre-loaded the App. It asked for my confirmation number but I didn't have one because of the Kayak booking. With other airline, flight attendant was able to over ride. This time flight attendant said she couldn't do it. I felt she really didn't care."
Pros: "They gave us water when we had to wait an hour before take off. It was not their fault we were delayed. They did wait for the 30 of us who were delayed from Lyon and did not take off without us."
Cons: "They did not answer my call (s) for water to take a pill. They never offered anyone earphones. There were no services at all on this flight as the seat belt sign was on the whole time."
Pros: "Got me here alive"
Cons: "Staff attitude below average, plane quality below average"
Cons: "Having bigger seats/personal space would be nice for such long flights."
Cons: "Older, tight space plane with a kids movie on overhead screens."
Pros: "Comfortable seating, good entertainment selection available and drink provided on short flight."
Cons: "Delay and disorganization at airport left passengers frustrated with at least 3 changes to gate prior to departure. Added to this was the incorrect announcement on P.A. System at 6:55pm a change of gate to leave at original time (7pm), only to have a stampede of passengers arrive at newly assigned gate to have no airline representative there and soon a new/revised departure time of 21:05 instead. Hopefully, those clients with international connections were able to make it, but I suspect that several had their plans changed with this > 2 hour delay."
Pros: "Great crew, very attentive. Food much better than expected on any airline these days."
Cons: "Boarding in Venice was a disaster. NO FAULT of Air Transat's! This was complete incompetence in Venice with shuttle busses. The on board entertainment on this particular type of Airbus is antiquated. Also NONE of tour Android devices could make the downloadable entertainment app work. It always crashed on starting a movie or show."
Pros: "20min early and excellent crew"
Cons: "Wifi entertainment went offline 30mins and and never restored. So no movies"
Cons: "No food & 1 hr delay"
Pros: "Absolutely terrible experience"
Pros: "Good flight in general!"
Cons: "AirTransat B737's require you to download their App B to enjoy entertainment before the flight. This is what they tell you. What they do NOT tell you is that you need to download the things you want to see during the flight BEFORE the flight as well..."
Cons: "Boarding was a little challenging but that was more a function of updating and construction at Faro airport."
Pros: "Good leg room, comfortable seats, altogether a pleasing experience"
Cons: "The food was poor, so we didn't bother, but given the price of the tickets we couldn't complain"