Traveller reviews
Overall rating
6.1
Good
Based on 3,320 reviews
Boarding
6.5
Comfort
6.4
Crew
7.3
Entertainment
6.2
Food
5.5
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Travellers
16+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-15
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Air Canada information
| IATA code | AC |
|---|---|
| Routes | 420 |
| Top route | Vancouver Intl to Toronto Pearson Intl |
| Airports served | 119 |
| Top airport | Toronto Pearson Intl |
Latest Air Canada Flight Deals
MOST POPULAR
Toronto
Direct from £87
Toronto
Direct from £239
Toronto
Direct from £185
Montreal
Direct from £225
Vancouver
Direct from £63
Fort Lauderdale
Direct from £107
Air Canada traveller reviews
Pros
"The on-board crew were great."
(in 945 reviews)
"Comfortable seat - great service."
(in 98 reviews)
"Great flight crew and smooth landing."
(in 941 reviews)
Cons
"In-flight entertainment had technical issues."
(in 538 reviews)
"Plane was many hours late."
(in 217 reviews)
"Not enough leg room etc."
(in 143 reviews)
Recent reviews
Traveller rating
1139
348
272
711
8
Find reviews that mention:
direct flight
flight attendants
flight was delayed
good flight
missed my flight
short flight
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6.0
The first leg of my flight from Toronto to London Heathrow was horrible. The seats in Economy are so tightly jammed together that any average height person is so uncomfortable. Going to the bathroom as well from the window seat was also a challenge as you need to disturb so many people to move out! The second leg to Vienna was delayed over 2 hours due to weather in Vienna but the LHR airport is so large that they don’t post the gate until 40 mins before the flight. So I had to run to the opposite end of the airport (zone B) to the furthest zone A gate. Took over 15 mins!!
Reviewed Dec 2023review from
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8.0
Good
Reviewed Dec 2023review from
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2.0
Nothing
Reviewed Dec 2023review from
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2.0
Nothing
Reviewed Dec 2023review from
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2.0
This was supposed a 10 hours and 15 minutes flight, however it turned out to be a 17 long hours journey. This kind of delay is unacceptable. Wasting so many our precious time, especially as a senior with some health issues like me any delay is a huge torture for me. A proper compensation is much appreciated. Thank you for listening.
Reviewed Dec 2023review from
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2.0
This was supposed a 10 hours and 15 minutes flight, however it turned out to be a 17 long hours journey. This kind of delay is unacceptable. Wasting so many our precious time, especially as a senior with some health issues like me any delay is a huge torture for me. A proper compensation is much appreciated. Thank you for listening.
Reviewed Dec 2023review from
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8.0
In flight service was really good.
Reviewed Dec 2023review from
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8.0
There were changes to my flight with many email and very difficult to keep up with details of changes. I consulted Air Canada website that said I was to depart Casablanca at 9:35 but when I got to airport that take off time was delayed by 2 hours. That's 2 hours at an airport instead of bed. I don't understand why Air Canada website didn't show the change in take off like they showed the change in transfer. Do better.
Reviewed Dec 2023review from
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6.0
There were changes to my flight with many email and very difficult to keep up with details of changes. I consulted Air Canada website that said I was to depart Casablanca at 9:35 but when I got to airport that take off time was delayed by 2 hours. That's 2 hours at an airport instead of bed. I don't understand why Air Canada website didn't show the change in take off like they showed the change in transfer. Do better.
Reviewed Dec 2023review from
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10.0
Everything is goid
Reviewed Dec 2023review from
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8.0
Cabin staff could have been more attentive & appear to enjoy their job. Were fairly disengaged.
Reviewed Dec 2023review from
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2.0
Flight could have been on time - 4h delays
Reviewed Dec 2023review from
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8.0
Good service
Reviewed Dec 2023review from
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8.0
It was delayed in Montreal but I did not have to go through the customs. And my luggage was very quickly out of the claim area.
Reviewed Dec 2023review from
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2.0
Nothing
Reviewed Dec 2023review from
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8.0
It is air Canada so leaving 20 minutes late is very acceptable
Reviewed Dec 2023review from
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6.0
The over flight was fine, staff was friendly and seat were comfortable. I had 2 issues though, the first one being that I booked a window seat, only to find out upon check-in that it was a windowless window seat. Perhaps Air Canada could be more clear on their diagram of the plane which seats don’t actually have windows. The second issue I had is the fact that they have destroyed my suitcase. I have been flying back-and-forth to Ontario for three years now with no issues and the first time I fly with Air Canada. I can no longer use the extended handle on my suitcase because it has been damaged. They charge you to check a bag and we prefer that you check a bag, but cannot guarantee that that bag is going to arrive undamaged.
Reviewed Dec 2023review from
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6.0
Trolley was checked in at the gate… got it after 1.5 hrs. Had to go the desk and they had to look for it.
Reviewed Nov 2023review from
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10.0
Satisfied
Reviewed Nov 2023review from
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2.0
Air Canada is simply the worst airline.
Reviewed Nov 2023review from
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4.0
I was delayed from Montreal to Tokyo for 3 hours and they didn't compensate anything
Reviewed Nov 2023review from
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6.0
I was delayed from Montreal to Tokyo for 3 hours and they didn't compensate anything
Reviewed Nov 2023review from
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10.0
The flight was on time, staff were professional and friendly. It was a great traveling experience overall. Thank you!
Reviewed Nov 2023review from
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10.0
The flights were pretty much on time, staff was very professional and friendly. It was a great traveling experience overall. Thank you!
Reviewed Nov 2023review from
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10.0
Satisfied
Reviewed Nov 2023review from
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10.0
On time departure with early arrivals. My last flight arrived 20 minutes ahead of schedule which was great due to my long commute home 3+ hours. The cabin crews on all 3 flights were great. See ya in 7 days Air Canada
Reviewed Nov 2023review from
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10.0
On time departure with early arrivals. My last flight arrived 20 minutes ahead of schedule which was great due to my long commute home 3+ hours. The cabin crews on all 3 flights were great. See ya in 7 days Air Canada
Reviewed Nov 2023review from
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10.0
On time departure with early arrivals. My last flight arrived 20 minutes ahead of schedule which was great due to my long commute home 3+ hours. The cabin crews on all 3 flights were great. See ya in 7 days Air Canada
Reviewed Nov 2023review from
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6.0
The flight took off an hour late but no update was provided on why it was delayed and what is the expected take off time.
Reviewed Nov 2023review from
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8.0
Baggage transfer process was not done properly between Air Canada flight and Swiss Airlines.
Reviewed Nov 2023review from
Air Canada FAQs
What is Air Canada's carry-on size allowance?
On board Air Canada flights, cabin baggage should not exceed 21x15x9in. If your hand luggage is bigger, the Air Canada assistance team will most likely ask you to pay extra for checked luggage.
Where does Air Canada fly to?
Air Canada offers direct flights to 118 cities in 49 different countries. Toronto, Montreal, and Vancouver are the most popular cities covered by Air Canada.
What is Air Canada’s primary hub?
Air Canada concentrates most of its flight operations in Toronto.
How does KAYAK find such low prices on Air Canada flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air Canada.
Flight status
Air Canada route map
Top flight routes
Top airports served by Air Canada
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Calgary Airport (YYC)
- Edmonton Airport (YEG)
- Ottawa Airport (YOW)
- Winnipeg Airport (YWG)
- Los Angeles Airport (LAX)
- San Francisco Airport (SFO)
- Halifax Intl Airport (YHZ)
- London Heathrow Airport (LHR)
- Miami Airport (MIA)
- Denver Intl Airport (DEN)
- Chicago O'Hare Intl Airport (ORD)
- St John's Airport (YYT)
Air Canada contact information
- AC IATA code
- 00 800 669 92222 Call
- aircanada.com/uk/en/aco/home.html Visit
Overview of Air Canada
Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.
Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.
It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.
Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.
Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.