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Flight went smoothly

Flight left late The seats are small and crowded There are no entertainment options

That it was a night flight

No airconditioning, no food choice, no space.

The Crew was the only thing that stuck out. Associates had Way more patience than i.

Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage

Crew and boarding, not much else to talk about. Late for take off, but made it on time

Late leaving and arriving.

The seats are extremely uncomfortable.

It made it there

It was a half an hour late. My fourth Ryanair flight that was at least a half hour late. I thought they were known for arriving on time.

Crew was pleasant

Boarding was lengthy, uneventful flight without entertainment, food was small and overpriced

I did call the Ryanair Airline to confirm my flight 2 weeks before I go to the tours . They told me everything was fine. But when we get to the airport today , they do charged us £180 /4 luggage, we were so mad . I NEVER think about come back to travel with Ryanair Airline and also tell to all my friends and family don't EVER trust Ryanair Airline...!!! Also we're seated separate events the next seat wasn't have nobody... So sad and so mad .... Hopefully the Ryanair Director know about this happening????

I was a little frantic checking in to this flight but the ladies working at easyJet made the experience so much better. They were helpful and kind at a time I really needed it most. I really can't thank them enough.

Nada

If you have a full plane - get luggage of people at an earlier stage without charging!

Luggage situation

Flight was 45mins delayed

Clean cabin.

I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine).

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases

The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight.

Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.

There is a bus to the plane, so that takes a bit of extra time but they are very well organized.

The way of treatment

The landing was terrible

Seats too small. Staff not friendly

I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word

Nice sandwich and chocolate.

I had an aisle seat.

No entertainment provided, except for the option to connect to their wi-fi. However, if you didn't have a wi-fi capable device, you were screwed. The food was disgusting - the worst I have ever experienced on a flight.

helpful crew

flight was delayed

The food somewhat but I couldnt enjoy it when everyone else seated where I was had better food and I couldnt have the better food because I had to order it...something that was never mentioned if it was atleast by email I wouldve ordered. Swiss airlines have emails to give you options on entertainment and everything else...follow their lead

The flight attendants were rude and moody like they didnt want to be there and took it out on the people they were suppose to give service to. One flight attendent got upset or acted a little nasty because I asked her for another custom border slip. She said was going to bring one but I guess she forgot and an atleast 30 minutes to an hour went by till I asked her again and she got nasty. The same lady along with the other flight attendants snatched trash out peoples hands like they were diseased...and they had gloves on. When it came to entertainment they didnt have much variety. Unless the price for the flight is dirt cheap or below average I would choose to fly with them again other than that I'll go to another

Delayed and JFK wasn't ready for us. So more delay

Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant.

Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board.

Being on time

No pillows,only carb food

Well, at least they didn't overbook it like the horror the connector to LAX was

Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle.

Long transit more than 12H without free accommodation nor meals

easy boarding

seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)

If you have a full plane - get luggage of people at an earlier stage without charging!

Luggage situation

Quick boarding. Even though late getting in, quick turn around on the plane.

My flight was late getting in. Small seats and remember nothing is free! Highly recommend the upgrade to speedy boarding.

easy boarding

baby behind us would not stop playing with the trays, was very irritating the entire flight. crew did nothing about it and all parent kept doing with apologizing. maybe make available locks for trays to help parents with babies to help control there fussiness or move them to front so no one is in front of them to experience banging on their seats.

I honestly can't think of one thing. At the end of the flight we made our destination.

Seats are so small. The attendants were so awful. Upgrade to economy comfort. Just do it. Don't even blink at the cost. Best money I ever spent for return flight.

Nice aircraft (new, pleasant atmosphere), on time departures, very courteous and prfessional staff, clean plane

crippling amount of room between seats, so little that everyone must stand, turn around, and grip the seat back behind themselves to slide out. We deal with it because this is the world we live in. The new thing in Europe - if you didn't purchase a ticket that includes drink and a snack, you are s.o.l. (best to grab a snack to take on board)

Service onboard was very efficient. Flight was short

Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row.

Nothing

Never made it due to prior cancellation and no back up plan

Crew was great and helpful. Flight was half empty so it was comfortable.

The plane was not very clean.

There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange.

The crew was very friendly

I had ordered a child meal but it was not available. Also they did not have a child pack for my son.

Seat comfort, service excellence

Quite outdated movies on entertainment system

The easyjet app is really not good. I only received updates through Kayk app on my phone about delays that were constantly increasing and decreasing in time. At one point, there was a delay for 1.5 hrs, but suddenly, the delay changed to just 30 minutes. If I hadn't of had my other app, I would have never known. Secondly, the easyjet app didn't save the fact that I had checked in. This caused an issue when I wanted to access my boarding pass getting onto the plane. I tried to see it, but the app said my plane had taken off and so I couldn't access it and therefore, wasn't sure of my seat number. Next time, I'd just appreciate a paper boarding pass because the issues that occur on the phone are too numerous.

If you have a full plane - get luggage of people at an earlier stage without charging!

Luggage situation

Flight was 45mins delayed

easy boarding

baby behind us would not stop playing with the trays, was very irritating the entire flight. crew did nothing about it and all parent kept doing with apologizing. maybe make available locks for trays to help parents with babies to help control there fussiness or move them to front so no one is in front of them to experience banging on their seats.

Delays

The easyjet app is really not good. I only received updates through Kayk app on my phone about delays that were constantly increasing and decreasing in time. At one point, there was a delay for 1.5 hrs, but suddenly, the delay changed to just 30 minutes. If I hadn't of had my other app, I would have never known. Secondly, the easyjet app didn't save the fact that I had checked in. This caused an issue when I wanted to access my boarding pass getting onto the plane. I tried to see it, but the app said my plane had taken off and so I couldn't access it and therefore, wasn't sure of my seat number. Next time, I'd just appreciate a paper boarding pass because the issues that occur on the phone are too numerous.

Well organized and sweet staff

I liked this airline. Will book again.

The flight was late but no announcements were made. Staff did not understand or speak French. Nuts were 2:50 euro. It said cashews but only included peanuts. Boarding was long and inefficient.

Fast, efficient boarding. Helpful cabin staff.

Uncomfortable seats that don't recline and seat back pockets have no "give" to fit your personal items.

On time departure

Was told five minutes before landing that we would be circling the airport for 20 mins due to runway closure which turned into half an hour. When we landed we had to wait a further 10 - 15 minutes before we could taxi to the airport, so nearly an hour late but no delay.

For some reason there were only 14 people on the plane. Wish all flights were like that!

This is a buckle and fine airline. I went to check in online the day before my flight and added a checked bag for each passenger. The website did not work well and it ended up booking 2 bags each and charging me for two each. When I arrived at the airport they said I had not checked on online and had to pay extra for checking in at the airport. I asked for a manager who said there was no record of me going online. That was odd because I booked and paid for my bags online the previous day while I was checking in.they said I had to write a letter to get back my extra baggage fees I was charged in error. I doubt I will ever see that money again.

The easyjet app is really not good. I only received updates through Kayk app on my phone about delays that were constantly increasing and decreasing in time. At one point, there was a delay for 1.5 hrs, but suddenly, the delay changed to just 30 minutes. If I hadn't of had my other app, I would have never known. Secondly, the easyjet app didn't save the fact that I had checked in. This caused an issue when I wanted to access my boarding pass getting onto the plane. I tried to see it, but the app said my plane had taken off and so I couldn't access it and therefore, wasn't sure of my seat number. Next time, I'd just appreciate a paper boarding pass because the issues that occur on the phone are too numerous.

The flight was late but no announcements were made. Staff did not understand or speak French. Nuts were 2:50 euro. It said cashews but only included peanuts. Boarding was long and inefficient.

I was a little frantic checking in to this flight but the ladies working at easyJet made the experience so much better. They were helpful and kind at a time I really needed it most. I really can't thank them enough.

Nada

Quick boarding. Even though late getting in, quick turn around on the plane.

My flight was late getting in. Small seats and remember nothing is free! Highly recommend the upgrade to speedy boarding.

Quick boarding. Even though late getting in, quick turn around on the plane.

My flight was late getting in. Small seats and remember nothing is free! Highly recommend the upgrade to speedy boarding.

Delays

Nothing

I received a flight delay notification saying that my flight is delayed by 37 minutes. But I still did arrive airport 2 hours before my flight, checked bag On time and went through security clearance 1.5 hrs before. The gate number was not assigned and later I found out that my flight took off on time. So I had to come out by front desk and rebook the flight to different airport which cost my extra taxi fare half day and too much Hassel. Never ever flying again in easy jet.

Clean cabin.

I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine).