Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts
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Scores according to KAYAK customer reviews
"They lost my checked in bag."
Pros: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Cons: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."
Cons: "Newer movies"
Cons: "No wifi"
Cons: "Last minute change of boarding gate led to a dash across the airport!"
Pros: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Cons: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Pros: "Cool crew"
Cons: "More leg space on economy section"
Cons: "Uncomfortable seats."
Pros: "The crew was very helpful and went out of their way to make sure the passengers were well taken care of."
Cons: "Have more books available for passengers who want to read."
Pros: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Cons: "Used backup plane. It had an older entertainment system."
Pros: "Check in at the airport gate was handled professionally."
Cons: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Pros: "Excellent leg room in first seat near emergency exit door"
Cons: "Seat was close to toilets so a lot of traffic"
Pros: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Pros: "That we had a bottle water"
Pros: "on time"
Cons: "food selection"
Cons: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Pros: "Comfortable flight, pilot was very clear and gave good information throughout the flight. Boarding was slow to begin but wasn't annoying. Good magazine with good articles."
Cons: "Cabin crew member was yelling on the phone to another crew member at the gate at a mistake they made. It was very uncomfortable, only could hear it as we were walking past on flight to our seats, not super disruptive but still weird."
Pros: "Alot of room for legs, good hp service"
Cons: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"
Pros: "Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional."
Pros: "Efficient processing of passengers onto aircraft."
Pros: "A good and safe flight"
Cons: "I'm very dissapointed about SAS food-service. One can't get even the simplest Bisquit without playing. Most other companies I fly with serve food for Free."
Pros: "Crew were pleasant."
Cons: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Pros: "Great flight, on time great crew."
Cons: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Pros: "Cheap, more than basic, and comfortable. No major complains."
Cons: "The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else."
Pros: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Pros: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Pros: "Seat room good. Food very good. Flight attendants excellent."
Cons: "Nothing comes to mind at this time."
Pros: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Cons: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Pros: "Late delay and no service from flight staff"
Pros: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Cons: "Boarding very slow. Staff a bit inattentive"
Pros: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Cons: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Pros: "Best food on an airplane I have ever had. Great service from the cabin crew."
Cons: "Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew."
Pros: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Cons: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Pros: "The leg room. The great service and attitude."
Cons: "The food... needs to be improved, even if it means charging a fee."
Pros: "Ground crew was very helpful and flight was comfortable."
Cons: "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"
Pros: "Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate"
Cons: "Food was just okay, some beverages had to paid like in low cost flights"
Pros: "After completely checking in, boarding, seating and sitting on the tarmac for 25 minutes, we were told something was wrong and had to get off and wait for a new plane."
Pros: "Leg space was nice for someone who is tall. The crew members were nice."
Cons: "Plane is out-of-date with old seats. 737 did not have entertainment. Limited options for onboard complimentary food"
Pros: "Great flight all went well,"
Pros: "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Cons: "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."
Cons: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Pros: "Reasonably on time"
Cons: "No entertainment at all, no food at all, unless you are willing to pay 10 euros for a sad looking sandwich. You got water or coffe, or you overpaid. And it's not like they're giving the seats away!"
Pros: "The interior of the plane - Clean, bright an shine, even it's an old 737-700,"
Cons: "To add some selection of the food"
Pros: "Missed flight. After waiting in three cues of more than 25 people was told the airline and your customer service could do nothing to help me. Am going to continue to pursue a credit and hope a new flight will be issued! Please help me!"
Cons: "1st class could not board because that area was not cleaned"
Cons: "Crew at check-in at ARN extremely unhelpful. Got conflicting advice on how to check in my back pack. The whole chaos resulted in the fact that my back pack never arrived in CPH. Nobody helped me much at CPH airport as well. I had to personally go to CPH airport to pick up my luggage the next day. No compensation was offered. I was really disturbed."
Pros: "Same as above"
Cons: "Same as above"
"I’m very happy! Very helpful all personals , so happy with service! A++++++! Want fly again! Highly recommended! Thanks for your service!"
"The BA staff at the rear of the plane were extremely helpful and professional. Very unfortunately for me, I had developed a cough prior to flying, and when a couple of passengers complained they handled the situation very professionally and did not make things in any way awkward for me. Would most certainly recommend BA/Iberia to my friends for future travel."
Cons: "When you book BA and end up with Iberia, that’s definitely not what you want..."
Pros: "On time Easy and no issues"
Pros: "Not much. There was one flight attendant that seemed pleasant but I wouldn’t know for sure since the attendants ignored all passengers except for those who had preordered their meals."
Cons: "It was extremely frustrating that there was no kiosk available when checking in. I did not have a bag to check, yet I waited on a ridiculously long line to check in for my flight. The people working the desk at the gate were slow and unpleasant. Service on plane was terrible."
Cons: "Crew was friendly to some people and completely ignored others, or at least me. Not sure if they knew Passenger status or what."
Pros: "Even with some departure delays we landed on time."
Cons: "The plane could have used some cosmetic detailing. The door to a cabinet in the bathroom would not shut and caused a problem with people being able to close the bathroom door."
Pros: "Arriving ahead of time"
Cons: "Too hot in the plane"
Pros: "It was fine."
Cons: "Seats are a little crammed."
Pros: "The aircraft comfort"
Cons: "Do the checking before not 15 min before the departure"
Pros: "Don’t feel fully informed of what is going on. Had overhead bin opened and seat reclined during takeoff."
Cons: "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"
Pros: "Not a lot."
Cons: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."
Pros: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Cons: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."
Pros: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Cons: "The food could be better"
Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."
Pros: "First time flying El Al. Hopefully my last. They delayed the flight to give three people - two of whom were ladies iver the age of fifty - intensive security screens. I was given one as well. They took my laptop, one of my pbones, my tanlet, and my headphones. This would havr neen bearable if El Al invested in its cabins, but that doesnt seem the case. The headphones provided were similar to models from the 90s (and worked just as well), there was no individual screen for entertainment, and the seats were exceedingly cramped. At least the Wi-Fi was free."
Pros: "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Cons: "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."
Pros: "Heathrow Airport has a lot of stores to keep you occupied"
Cons: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"
Pros: "Crew was nice and I had a great flight with Iberia on my flight from Chicago to Madrid"
Cons: "I am 6 feet 180 pounds and I had absolutely no legroom was completely stuck in my seat can’t believe that a tourist class seat is this small with no legroom"
Pros: "Airbus 320"
Cons: "Boarding process and pitiful legroom space . Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !"
Pros: "Flight was safe, aircraft was clean and luckily with enough room under the seat to store carry on bag"
Cons: "The fact that all the passengers boarding in "group 3" were forced to check in their carry-on bags if they did not fit under the seat; and retrieve those at the baggage claim area (not right after exiting the airplane) In my case I was able to store my carryon under the seat in front of me after pleading to the crew and gate members to let me try because of my connecting flights. There is no complimentary food service, even water is charged."
Cons: "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."
Cons: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"
Cons: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Pros: "Crew was very attentive and cabin was clean . There was no entertainment so I gave that question a 3 star not that it was bad."
Cons: "Can’t think of anything I didn’t like"
Pros: "Arrived on time"
Cons: "The seat pitch was so small my knees were hard against the seat in front of me for 1.5 hours and I was miserable the whole time. To put this in perspective this was the most uncomfortable I have ever been on an airplane. My legs hurt the whole flight. This was the first leg of an expensive international flight and given the price of the 2 legs I should have been upgraded to a more comfortable seat. My flight to Europe on Iberia was excellent. However based on this bad experience I plan to avoid Iberia in the future because they treat their high price paying customers poorly. Peter Valorz Valorzp@yahoo.com."
Pros: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Cons: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Pros: "I had my reservations about Iberia air after reading reviews of them online so was surprised that my trip was pleasant. The food was actually one of the best I had in a while for an international flight and flight was on time. Service was courteous and prompt too, for the low price I couldn't have asked for more."
Cons: "I couldn't get my touch screen to work so didn't watch movies. But I also didn't bother to ask the stewardesses and just went to sleep. The seats were just the right size for me but can see ow it might be a problem for larger people. I'm guessing the seats are European size?"
Pros: "Crew was very nice and accommodating to the fact that I didn't speak too much Spanish"
Cons: "I wasn't sure my chicken was cooked. There was enough other good anyway, I wasn't hungry."
Pros: "Emergency exit seats. Very narrow though."
Cons: "I don't know what they served us. I wouldn't call that food. Breakfast was even more depressing than dinner. No entertainment system, except those collective screens – everybody needs to watch the same movie. Staff was rude and flight was 2 and half hours LATE."
Cons: "There were no vegetarian/pescatarian meals available so I literally ate bread rolls for dinner & the tv audio was broken. I paid $40 for 45 MB of WIFI so that I could work and the internet lasted about 10 minutes. i couldn't even send an email within that time. The tv screen itself kept flipping back down to the aisle. Finally, the temperature was freezing & the bathrooms were disgusting."
Pros: "The flight was smooth."
Cons: "They were very unhelpful in flight changes and schedule changes. I was very disappointed in all the travel agents we spoke with. They were all very unhelpful except for one lady who helped change our reservations. I will not be flying Iberia, British Airways, or Americans airlines ever again. My experience was terrible."
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Pros: "Everything abou the airline. The boarding was quick, the flight crew were wonderful, the flight was clean and smooth."
Cons: "Passengers moved their seats all the way back without considering people behind them. Very small leg room."
Cons: "Very pleased with overall service and hospitality"
Pros: "Nothing stood out."
Cons: "Late. Ineffective boarding - announcement said we would board by row, but actual boarding was by mass crowding, with no attempt by crew to improve matters. No recognition of dwindling baggage storage space meant that I had to cram my suitcase under the seat, and spend the 2.5 hour flight with my legs jammed against it."
Pros: "Flight was early to Madrid (i.e. shorter duration than planned)."
Cons: "Not enough discipline in the boarding process. No enforcement of the carry-on luggage policy. People were bringing on 3-4 small bags and taking all of the overhead space."
Pros: "Fast boarding, excellent entertainment, crew were friendly and helpful. Arrived 45 min early, which made the drive to downtown easy."
Cons: "Check in online was useless, still had to stand in line to check luggage. Food was ok, kind of mushy chicken, cold bread, and minuscule salad. Breakfast was a sad cold and dry ham and cheese croissant."
Cons: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."
Pros: "Food, comfort, crew stand out. Check in very quick and efficient. Everyone helpful."
Cons: "Unable to get to connecting flight in time available - this itinerary should not be sold. wasted 4 hours in Madrid and my ride in Jerez wasted time also. Many people from my flight and others were in the same position."
Pros: "Speed of boarding and free wine!"
Cons: "Despite asking the crew 3x, the TV in my seat did not work. Each time I asked it was like they were hearing it for the first time. They wrote down my seat number and never came back. Thankfully I had a book! The seats were horribly uncomfortable and my legs and behind went numb several times. The food was awful and I regret eating it as I had a stomachache for several hours."
Pros: "Comfortable flights & on time"
Cons: "Service, flight crew seemed to busy chatting instead of serving."
Pros: "Comfortable, nice entertainment, very nice pilot"
Cons: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"
Pros: "The ease at putting my luggage in.."
Cons: "The prices of the food and drinks!! Ripped off!!"
Pros: "Standard EU flight, on time"
Cons: "Had to buy food and the sandwiches were soggy. Wouldn't accept credit cards at first, staff tried to push cash payment until finally getting a different credit card readee that worked."
Pros: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Cons: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."
Pros: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Cons: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Cons: "There was bad weather which understandably caused delays, however the communication during this eventual 16 hour delay was horrendous. We were told for the first two hours that we would be delayed each hour and then they would make a decision to delay another hour. This went on for 4 hours (the last two hours of which we did not receive any updates). The flight was originally scheduled to leave at 8:10. At 12:30am we were told our plane was at the gate and being prepared for us to board and the agent giving announcements said we were "guaranteed to leave TONIGHT". At 1am we were told that unfortunately the plane got to the gate just a bit too late and not the crew are not legally allowed to fly and the flight would be pushed back until 8am. At the time, I thought 7 hours was strange and I'd assume the crew would need more like 8-10 hours to rest. Unfortunately because we were told so late, all hotels were booked up. I live in NYC and would've gone home for the night however because we needed to be back by 6am (what the agent suggested), there seemed no point in leaving. We were not provided with any pillows or blankets until 4 in the morning. At 6am the next morning, we were told the crew needed "more rest time" and that our new departure time would be 9:30. How is it that the crew now needs more time? Shouldn't that have been figured out at 1am? Before we board, one of the agents thinks they will "lighten the mood" with the following comment - "Who would've thought a little bad weather would've caused this?" Absolutely not a time for jokes and people were very angry. We finally board for what we think is finally a 9:30am take off. No - now two new issues - 1, the co pilot is late (LATE? how can you be late when a flight has been delayed 16 hours) and 2, they needed to remove package from the plane for people who were no longer taking this flight. In the end, we took off around 11:30am which messed up a lot of peoples connecting flights, pick ups at the airport, etc. I will never fly this airline again."
Cons: "The seat did not recline, a bit ridiculous for a plane that size"
"I will never ever use this airline again!"
Pros: "The crew."
Cons: "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"
Cons: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"
Pros: "The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind."
Cons: "I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins."
Pros: "All services were very good."
Cons: "Overnight sleeping in extended seats in Business Class were cramped."
Pros: "Crew was awesome, seat spacing comfort not so much."
Cons: "Need to have seat upright to use trays to eat on flight"
Pros: "The crew was very friendly and responsive and the flight left right on time."
Cons: "The food was not good and there was very little in way of tv entertainment."
Pros: "Chief of the cabin"
Cons: "Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff."
Cons: "Not cancelling it"
Pros: "Crew was superb!! Very attentive and extremely willing to help people when called upon."
Cons: "Aircraft entertainment screens were not working at all at a lot of seats. Airbus 330-300 was dated and the cabin amenities were in disrepair. But overall the flight satisfied everything that was needed!"
Cons: "Milan airport closed and flight diverted. Horrible experience"
Pros: "Very on time, smooth take off and landing and friendly staff."
Cons: "Perhaps spirits offered other than just wine. And a vegetarian food option."
Cons: "Passport control in Lisbon was awful and many people missed their flight in spite of them being made aware of the issue."
Pros: "Encouraged to take the pillows home they were nice"
Cons: "Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer."
Pros: "Overall was ok gor a very cheap flight considering it is not a lowcoster."
Cons: "Very incomfortable seats. Hardly reclign, no leg room. I am 5’8” and slim and it was tight."
Pros: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Cons: "Seats uncomfortable"
Cons: "I am an Asian woman. After seeing the person who is a Caucasian man set next to me used the toile right in front of our seat twice during the flight, I went to use it. Just as I was entering the toilet a flight attendant yelled at me saying: "you can’t use this toilet. It’s for privileged people. You have to go to the end of the aircraft and use that one!" Then 10 minuets later another caucasian man seated behind me went to use the toilet right in front me without any problem."
Pros: "Clean modern aircraft"
Cons: "Left 35 minutes late; had to take a bus to the plane in Lisbon (no gate)"
Cons: "On any international flight I've been on in the past one checked bag has always been complimentary. This is the first time I was surprised by a checked luggage fee of $85. Considering my wife and I were already at the airport, we had no choice but to pay for our checked bags – resulting in almost $380 in luggage fees for our round trip flights. This restriction was buried on the ticket purchase information – a very sneaky move that cost us significantly. Won't be flying TAP Air Portugal again!"
Pros: "Liked connections and price. Nice crew."
Cons: "There was a hefty charge to reserve seats which wasn’t clearly mentioned on the Justfly website. Knee room was the tightest I’ve had on a commercial flight. The seats barely reclined which is important on an overnight flight."
Pros: "overall good service; seats are full recline leaning type, which isn't the most comfortable solution, but ok."
Cons: "TAP connecting flight was three hours late"
Cons: "We had to pay $200 each way to check in a luggage and just pick regular seats. That was not clear when we bought tickets. Additionally, they don't announce the gate until 30min before boarding. If you're going through passport control that can be a 45min process. On top of that even though I paid $100 to reserve seats, when we arrived at the gate the seats we reserved weren't reserved. Why did I just pay $100?! Luckily I had receipts. Our connecting flight was delayed 4 hours, making our layover 7 hours! For an hour flight. This is the worst airline."
Cons: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"
Pros: "They broke my bag, it took them over 3 months to answer my complaint and then they said that the Manufacturer would take care of it. On top of that they made me pay to check on my bag for each flight, including connections, and they didn’t even reimburse that"
Pros: "I liked the foot rests and leg room. The gluten-free meal was wonderful."
Cons: "Although I had a delicious gluten-free dinner roll with the main meal, I was served a soggy rice cracker for breakfast. Why not another roll?"
Cons: "Leg room was NOT enough. Had an altercation with the person sitting in front of me when she wanted to recline her seat."
Pros: "The staff were really friendly and the flight was as comfortable for me as a transatlantic journey in stage class can be. The food was surprisingly tasty and that Portuguese wine was offered for free made me and the passengers around me feel welcomed and well taken care of."
Cons: "My flight arrived late, apparently, as myself and people on two other connecting tap flights all deplaned after our respective boarding calls had begun. There was no announcement for people with tight connections or about what to do if we couldn't make them. That tap didn't plan out sufficient connection times for the conditions of the airport, and that it was security, not to itself, that did anything to try to expedite is through passport control, etc was disappointing and resulted in several extra hours stuck in the airport for me and for those on one of those other missed flights having to wait overnight for another seat"
Cons: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Pros: "Flight on time and safe Crew very pleasant"
Cons: "Cramped seating Boarding dreadfully slow"
Pros: "the food , drink and the crew"
Cons: "seats not very comfortable. plane full up"
Pros: "The crew was very attentive and helpful"
Cons: "It was hot in the cabin. The lights were turned on and off without an announcement and without much time to sleep."
Pros: "Seats felt smaller than most international flights"
Cons: "Rock hard seats. Surly stewardess. Mediocre to poor food."
Pros: "Paid a bit more for roomier seats up front and worth it. Seemed like newer aircraft with "leather" seats and better padding than the older aircrafts."
Cons: "No vegetarian option The last seats mean can't lean backwards when someone in front goes backwards :("
Pros: "I asked if it were possible to change my seat at the gate and was promptly given a window seat. They were very pleasant and professional. Food was very good and movie choices excellent. Good customer service."
Pros: "Comfortable seat"
Cons: "No lounge airside at Lisbon airport, no shops open that early in the morning"
Pros: "I was very impressed with the Ground crew who met me off the plane and had already arranged for me to go on a later flight with Emirates. If it had been possible to let me know when I was on the first flight that my onward travel had been arranged then it would have been perfect."
Cons: "my TAP Portugal flight from Lisbon to Heathrow was so late I missed my connection to AbuDhabi."
Cons: "The lady changed my 11H seat for another seat (29B) when I claim that this is not fear , a man said to me that if I insist in this matter he will not let me in Or flight , for me this was an abuse"
Pros: "I tot was nice that the flight was not completely full so that we could have a little bit of room"
Cons: "Second connecting flight was very rough. We thought that this would be the shorter, easier flight but it was not"
Cons: "After we had to turn around to BOS because of a technical issue with the plane, the customer server was really unhelpful! I ended up figuring out a completely other flight, through another airline and booked myself on that flight. I worked with this Airline almost an hour to get myself on it and then it seems that it took TAP Portugal that hour PLUS SOME to suggest alternate flights to other stranded passengers."
Cons: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."
Pros: "very pleasant experience flying TAP. Baggage check was free, and for our international flight we had a top notch entertainment system in seat. Would definitely fly again!"
Pros: "The service they provided us reminded us of how airlines used to treat their customers in the past. Meals were provided as was entertainment (there were individual tv screens for us to watch movies on) all for no additional cost to us. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."
Pros: "Not much. Lunch"
Cons: "We paid to check the bag In and when we arrived the girl could not see this. We showed her clearly the paper then she charged ya and realised she had made a mistake but couldn't refund us. Terrible experience. Don't use the."
Cons: "Schedule was impossible to make the connection due to the need to go through customs which took 45min. Flight was delayed and we missed our connection. The delay was over 6hrs which was rough."
Pros: "The food was good and the seats were very comfortable. The selection of moves was alright. The crew was very gracious despite all the problems with boarding."
Cons: "The boarding process could not have been worse. Both legs were delayed because of bag issues. One leg a significant portion of us had to get off the flight because there was not room for all the luggage. They made me a check my carry on bag because it was over small mediocre weight requirement even though lots of people had heavier bags. Then they LOST that bad for 2 days and it was a nightmare getting it back in another country. The second leg, a person whose bag was on board was unaccounted for, so we were delayed again."
Pros: "Wine and sparkling wine were better than anticipated, food was better than average;"
Cons: "I am pretty tall, so would have liked my legroom. Also, my luggage was lost, which is unusual. I had a 3h layover in LIS and did not expect luggage would be lost that easily."
Pros: "Salmon salad was awesome! Movie selection was good."
Cons: "The plane was a bit jankey. They didn't give out headphones until later in the flight. Being in business didn't seem like there was a lot of care, service or hustle on the crews part."
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