Daily cleaning, installation of cabin HEPA filters on flights from North America
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Scores according to KAYAK customer reviews
Pros: "Flight departed on time. Crew were friendly and efficient"
Cons: "Boarding seem to be chaotic, no boarding by group or seat number."
Pros: "As previously stated hated having to go through security again"
Cons: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Pros: "The crew was friendly. The seating was ok but dirty floors"
Pros: "Very Organised and punctual"
Pros: "Everything except delay"
Cons: "They run out of chicken and only had pasta dinner left. I don't like pasta ."
Pros: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Cons: "Ground staff poor customer service"
Cons: "Late, missed connection"
Pros: "The flight was adequate."
Cons: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Cons: "1hr 20 minutes late"
Pros: "The service and the entertainment system"
Cons: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."
Cons: "I did not like the delays over one hour delayed"
Pros: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Cons: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Pros: "See above"
Pros: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Cons: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Pros: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Cons: "Our flights were delayed both on the way there and back"
Cons: "Missed transfer, despite assurance before takeoff."
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Cons: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Cons: "Luggage didn’t make a Lufthansa connection even though both flights w."
Pros: "Usual good service for economy class on this airline"
Cons: "Refusal to board as our flight was a few minutes landing"
Cons: "Did not like them charging extra for a seat assignment."
Cons: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Cons: "Boarding was an unorganized free-for-all"
Pros: "Seat comfort, easy of boarding."
Pros: "Hasn't happened. Still waiting."
Pros: "Darned site more comfortable than the first leg of the journey."
Cons: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Pros: "Staff was very friendly and caring."
Cons: "No entertainment and half sandwich with some cookies was the only food we got."
Pros: "Boarding to exit all went smooth"
Cons: "Air was sometimes stale"
Pros: "They held the gate for us as we got there about 14 minutes before departure."
Pros: "Plenty of room"
Cons: "Lack of good movies"
Pros: "I loved the choice of movies"
Cons: "Lack of space"
Pros: "We got there"
Cons: "Had to get a replacement plane when the first one had issues."
Pros: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Cons: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."
Pros: "On time and smooth"
Pros: "Big plane and there is a lower level for toilets that makes it easy for passengers to access and not be close to bathrooms"
Cons: "Movies choices were not current. Haven been on Delta and United, the choices on Lufthansa were not that good."
Pros: "New airplane"
Cons: "The front seat has sharp edges at knee level. Wen the front passenger recline his seat it killed my knees."
Pros: "good noise cancellation"
Cons: "staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors."
Pros: "ON time Flight"
Cons: "Everything else"
Pros: "The food was good and the crew was friendly and attentive."
Cons: "HOT. The plane was 90% of the time. It would tease you just long enough to start to fall asleep, then bam! You wake up in a sweat. It was 9.5 of 10 hours of a low boil sweat. The most uncomfortable flight I've ever been on. Apparently a known issue, including the condensation leaks on people sitting next to the window. (Guessing that's why the A/C was left off.) Also one of the bathrooms was quickly out of service. Another would auto flush if you tried to sit down. And another the green light was on whether occupied/locked or not. So 3 of 4 in Economy had at least some kind of malfunction. The power tinting windows never responded to the buttons - assumed they were on master override. Finally, the seats were pretty compact. I would describe World Traveler on BA (aka Economy) more like the new compact Basic Economy offered on other carriers. Seats were very small and leg room consumed by some kind of service boxes. I'm hoping to all things holy that our return flight is actually an American Air flight instead of BA direct. Really afraid of another 10+ hours of torture."
Pros: "The title says it all"
Pros: "i was cold and i woke up to find an *extra* blanket on me. quickly unwrapped it and put it on and all good after that."
Cons: "ba website messed up our meal selections. luckily the staff were nice and gave us something suitable."
Pros: "The seat headrest makes it easy to sleep. Good selection of movies. Didn't get hungry."
Pros: "Crew was extremely nice"
Cons: "Felt packed in like a tin of sardines. Extremely uncomfortable flight."
Pros: "Friendly staff. Good films to watch. Arrived on time."
Cons: "The meal selections were not great. Choice between chicken and vegetarian was not much of a choice. Beef, pork, lamb, fish - all better."
Pros: "Not too much"
Cons: "Nearly everything. BA is about 30-40% of what it used to be"
Cons: "I did not like the food"
Cons: "1 week prior to departure I found my itinerary was cancelled as I could not find it under my flights - no email notification to either traveling party - TERRIBLE - all data in the computer under profile correct. It took two hours on the phone to fix things and the wanted to charge more as seat rates went up"
Pros: "Very smooth and fast."
Cons: "I did not like"
Pros: "Everything thank u"
Pros: "Good attitudes"
Pros: "Good food and service once on flight and again fixed connections before landing"
Cons: "Terrible boarding experience. Rude gate workers and almost two hour delay because of it"
Pros: "Food was OK"
Cons: "Seats are very narrow, distances between rows very short.’"
Pros: "The crew courtesy was beyond any trip I have taken. The food was good: chicken tikka Masala. My mother was so happy with the trip experience."
Cons: "Even for small persons like me, the seat is a bit tight with the neighbor spilling over in my area"
Cons: "My suitcase got stuck in London, now I have to chase it..."
Pros: "Ease of booking flights and you get what you paid for.. excellent!"
Pros: "The crew was amazing!!!!"
Cons: "No leg room!"
Pros: "Loved the wide selection of movies to watch, as well as being served two meals."
Cons: "I wished the seats reclined more. The flight would have been near perfect then!"
Pros: "They had a lot of entertainment options"
Cons: "I was skipped over when they served dinner"
Pros: "good service"
Pros: "everyone was very nice. We were on time"
Cons: "I am 5 feet to inches, my knees hit the seat in front of me when the The front seat was back"
Pros: "Seats were pretty comfortable. Food was quite good. Crew were helpful."
Cons: "See above."
Pros: "Flight was good. Crew kept us updated and tried to keep everyone happy."
Cons: "Catering truck hit landing lights so we had a 2 hour delay to get that fixed before we could take off."
Pros: "Nothing was bad. Take off to landing was great. Red wine was"
Pros: "First international flight. Did not know you are treated so well."
Cons: "That i am not able to sleep pn night flights. Not a problem of the airlines.Gail"
Cons: "The hour + delay leaving LAX AND DELAY again on landing"
Pros: "Good service with wheelchair assistance when needed. Early boarding made it easier for my husband."
Cons: "luggage didnt arrive"
Pros: "Not much to like. The crew was very good and flight was smooth."
Cons: "Food was terrible and seats were very uncomfortable. If you are over 6 feet tall you will not be comfortable."
Cons: "Airplane food"
Pros: "Liked the private bin to hold personal belongings in."
Cons: "Paid $81 used for a twin seat and they assigned the second seat to another traveler without refunding my $81 dollars. The passenger was over 6ft and large taking up a large amount of space."
Cons: "smallest coach I have ever been in. very squished and I was next to my wife at 95 lb and a skinny young man who took no room at all. I am only 5'9" 170. But thats how the flights get so cheep"
Cons: "Nothing that was good."
Pros: "Nice plane. Great movies"
Cons: "Breakfast poor quality. Disorganised boarding"
Cons: "It was actually a flight operated by American Airlines, and I am done with this company. Not comfortable, rude staff and more than average food."
Pros: "We paid extra ($260) to sit on top.The arrangement was nice. I had a panic attack because I felt stifled and my asthma was bad because the lady in front of me put new perfume on each time she went to the restroom. Staff helped keep me on the galley and talked to me to keep me calm. The stewardess was from Spain, but I've forgotten her name. Nice lady."
Cons: "Late. Flight left late out of LAX. We missed our connection...again. We've taken BA many times and always get stuck in London. You have to be bussed everywhere and go through security again, even in the same terminal! We ended up up in the International Holding Pen for 4 hours waiting for the next flight with 2 small kids. Again. Last time we received €800 for our inconvenience. This time we got £20 for food for a family of 4. Yuck."
Pros: "Food was decent and entertainment was okay."
Cons: "Plane was extremely old and loud. London did not have a gate number until 20 minutes before boarding. Many people were late to the gate because of that."
Pros: "Good information from the pilots. Very clean plane. Food ok. Seat pitch better than the American Airlines flight the other direction."
Cons: "Flight attendants disinterested or in the case of an older male flight attendant, impatient and rude."
Pros: "I especially liked our seats (we were in the exit row and had plenty of leg room); the crew, and the food."
Cons: "What we didn't like couldn't be helped: there were crying babies and a snorting gentleman."
Pros: "Hello I saw charged the ticket twice !!!! Thank you"
Pros: "Nice spacious seats"
Cons: "That you checked my carry-on"
Pros: "The flight was delayed for more than 3 hours, nothing was communicated, I still don't know what caused it, as a result I missed my connection and NONE of the British Airways employees EVER even apologized, since it wasn't and I quote 'personally' their fault."
Cons: "Terrible service, delayed flight, lost luggage, no apologies and no accountability. I was delayed for 12h, had to stay the night in a hotel in London (the hotel was the best part) but I had to freeze since I didn't have my luggage or expect to be in London at that time."
Pros: "The flight"
Cons: "When you book BA and end up with Iberia, that’s definitely not what you want..."
Cons: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."
Pros: "The aircraft comfort"
Cons: "Do the checking before not 15 min before the departure"
Pros: "So many movies!"
Cons: "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"
Pros: "Not a lot."
Cons: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."
Pros: "The time arrived at the airport was great"
Cons: "Not enough leg room, had to wait too long for shuttle bus to the terminal."
Pros: "Tenía reservado uno y de repente desaprecio"
Pros: "Every thing was ok"
Pros: "On time"
Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."
Cons: "Seats switched from together with my wife on our honeymoon to seperate.Rrude front desk staff."
Cons: "Lost our luggage"
Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."
Pros: "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Cons: "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."
Cons: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"
Cons: "Seating and not so friendly"
Pros: "Heathrow Airport has a lot of stores to keep you occupied"
Cons: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"
Pros: "I like the staff and the generous host of them"
Cons: "The price was not matching the benefits of the ticket because it was without check in bag (luggage) and every single thing you have to pay The type of aircraft there are using its too small business class is very poor nothing to compare with other company."
Pros: "Airbus 320"
Cons: "Boarding process and pitiful legroom space . Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !"
Pros: "seat is comfort"
Cons: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."
Pros: "It wAs on time"
Pros: "That we at least got some water"
Cons: "The gate changes, the late start, bad or no info or help from front desk or onboard personnel regarding your connections"
Pros: "Excellent meal in premium economy. As good as business class on other airlines"
Cons: "Boarding process is excrutiating"
Pros: "Landing was perfect"
Cons: "Everything was fine"
Cons: "There was no complimentary water or beverages"
Cons: "The only bad thing is that the checking at JFK was very long!!!!"
Cons: "Terrible Uncomfortable Overbooked"
Cons: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."
Pros: "Movies, no delays"
Cons: "Luggage was not documented correctly to my final destination by Iberia"
Cons: "Very limited room to move. Rather impersonal"
Pros: "Comfortable flights & on time"
Cons: "Service, flight crew seemed to busy chatting instead of serving."
Cons: "No free snacks or drinks"
Pros: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"
Cons: "It was cancelled"
Pros: "The ease at putting my luggage in.."
Cons: "The prices of the food and drinks!! Ripped off!!"
Pros: "We were overall very pleased with everything about, thank you!"
Cons: "Kept us waiting for five hours"
Cons: "There was bad weather which understandably caused delays, however the communication during this eventual 16 hour delay was horrendous. We were told for the first two hours that we would be delayed each hour and then they would make a decision to delay another hour. This went on for 4 hours (the last two hours of which we did not receive any updates). The flight was originally scheduled to leave at 8:10. At 12:30am we were told our plane was at the gate and being prepared for us to board and the agent giving announcements said we were "guaranteed to leave TONIGHT". At 1am we were told that unfortunately the plane got to the gate just a bit too late and not the crew are not legally allowed to fly and the flight would be pushed back until 8am. At the time, I thought 7 hours was strange and I'd assume the crew would need more like 8-10 hours to rest. Unfortunately because we were told so late, all hotels were booked up. I live in NYC and would've gone home for the night however because we needed to be back by 6am (what the agent suggested), there seemed no point in leaving. We were not provided with any pillows or blankets until 4 in the morning. At 6am the next morning, we were told the crew needed "more rest time" and that our new departure time would be 9:30. How is it that the crew now needs more time? Shouldn't that have been figured out at 1am? Before we board, one of the agents thinks they will "lighten the mood" with the following comment - "Who would've thought a little bad weather would've caused this?" Absolutely not a time for jokes and people were very angry. We finally board for what we think is finally a 9:30am take off. No - now two new issues - 1, the co pilot is late (LATE? how can you be late when a flight has been delayed 16 hours) and 2, they needed to remove package from the plane for people who were no longer taking this flight. In the end, we took off around 11:30am which messed up a lot of peoples connecting flights, pick ups at the airport, etc. I will never fly this airline again."
Pros: "Guests were boarded quickly. Crew was friendly."
Cons: "Food was tasteless and bland. Crew was not very attentive."
Cons: "The seat did not recline, a bit ridiculous for a plane that size"
Cons: "The fight from Chicago to London was a nightmare."
Pros: "Friendly staff."
Pros: "Loved the gluten free meal option."
Cons: "Put in standby, even with reservation. Choppy fight."
Pros: "Spaciousness of aircraft, comfort of aircraft (vibration, noise)"
Pros: "In flight movie selection was good."
Cons: "Food was palatable."
Pros: "overall terrible will never book with kayak"
Pros: "The crew."
Cons: "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"
Cons: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"
Pros: "The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind."
Cons: "I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins."
Pros: "Sleeping and being left alone"
Cons: "Food, Service by cabin crew because they never smiled"
Pros: "Amazing punctuality, both on the way out to Lisbon and on the return to London."
Cons: "Cannot really think of anything that needed attention on these flights."
Pros: "Good movie selection"
Cons: "Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off."
Pros: "Super friendly"
Cons: "Maybe a hot meal?"
Cons: "Flight to Lisbon late. Missed connection Now have 10 hour delay"
Pros: "The crew was really nice"
Cons: "The food and proving more snacks and drinks"
Pros: "Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok."
Cons: "The food could have been better."
Cons: "So many delays, no real info provided. When we had to stay overnight they didn’t mention it would take 4 hours to get our bags which actually never came. Airline industry sucks and deltas one of the worst."
Cons: "Not cancelling it"
Pros: "the crew did really made sure we had what we needed."
Cons: "Should have made an announcement that the 3g cellular coverage was turned on. Went on in the middle of the flight and had no idea. My phone was in the overhead bin and I thought it was off. When I landed I had an outrageous fee. Should be given a choice to use it or not."
Cons: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
Pros: "Entertainment was fine"
Cons: "On my ticket I selected the lacto-ovo vegetarian meal and I never received it. I told the flight attendant and he said “we don’t have any more, chicken or fish”. I said “I am a vegetarian” and he gave me a tiny salad, a bread roll, and a chocolate mousse. I was very hungry as I hadn’t eaten in 9 hrs"
Cons: "Checked bag fee was expensive at $120 per bag. For the two of us bags cost $240. The plane boarded late this departed and arrived late. Otherwise a very good flight. Very comfortable, all Amenities worked, the plane was clean and the staff accommodating."
Cons: "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."
Pros: "On time, not expensive"
Cons: "Really uncomfortable seats, no tv"
Pros: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Cons: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Very on time, smooth take off and landing and friendly staff."
Cons: "Perhaps spirits offered other than just wine. And a vegetarian food option."
Cons: "Passport control in Lisbon was awful and many people missed their flight in spite of them being made aware of the issue."
Pros: "clean and fast"
Cons: "use airport finger in Lisbon airport"
Pros: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Cons: "Seats uncomfortable"
Pros: "Clean modern aircraft"
Cons: "Left 35 minutes late; had to take a bus to the plane in Lisbon (no gate)"
Pros: "The crew did a great job."
Cons: "The boarding process was nutz. We had to take a bus away from the terminal to board the plane. The flight was delayed. I was not very happy to have to spend $92 to check 2 bags."
Pros: "Flight on time and safe Crew very pleasant"
Cons: "Cramped seating Boarding dreadfully slow"
Pros: "the food , drink and the crew"
Cons: "seats not very comfortable. plane full up"
Cons: "We booked flight several months ago and it included seating assignment, so we choose our seats. Then when we check-in they had changed them to the last row of the plane. We had received a couple of emails asking for us for option to pay for advance seating. Assume they had changed their policy and now were charging. We had a close connection at LHR and being last off, we almost missed connection. Horrible"
Cons: "The delay on the take off"
Cons: "We had to postpone our first leg from London to Lisbon by a day and then they cancelled our return flight without telling us!!! So, we were trapped in Lisbon with no flight to return home. We called them and they said, "we cancelled your tickets and only have business class seats available for you and your toddler." We said no thank you. If we were going to spend 1k on a return flight, we were going to take British Airways. TAP, never again."
Cons: "The service was below average, nobody seems to be eager to assist. The food that was offered on the flight was below expectations. The company should work on improving customer care"
Cons: "No vegetarian option The last seats mean can't lean backwards when someone in front goes backwards :("
Pros: "Not much"
Cons: "no service. No drinks even in 1st class. No food. No snacks. No nothing."
Pros: "Crew friendliness and attention"
Cons: "They ran out of diet coke and coke zero literally right after takeoff which is a joke!"
Pros: "I lost my luggage from Rome to N.Y . I definitely will not recommend and I will tell all the people in social media.The worst pilot I don't think you should put a risk you life with student pilot."
Pros: "I was very impressed with the Ground crew who met me off the plane and had already arranged for me to go on a later flight with Emirates. If it had been possible to let me know when I was on the first flight that my onward travel had been arranged then it would have been perfect."
Cons: "my TAP Portugal flight from Lisbon to Heathrow was so late I missed my connection to AbuDhabi."
Cons: "The lady changed my 11H seat for another seat (29B) when I claim that this is not fear , a man said to me that if I insist in this matter he will not let me in Or flight , for me this was an abuse"
Pros: "My wife needs help getting around but they placed us in the last row. No leg room again either. The crew was understanding and helpful."
Pros: "Everything was perfect! The staff was friendly and the food was nice. I found that there was more leg room than on other airlines."
Cons: "I used TAP to depart beautiful Portugal."
Cons: "We experienced a 6 hour delay in Lisbon because there was no fuel available - terrible planning causing us to spend hours on the runway."
Cons: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."
Pros: "Not much. Lunch"
Cons: "We paid to check the bag In and when we arrived the girl could not see this. We showed her clearly the paper then she charged ya and realised she had made a mistake but couldn't refund us. Terrible experience. Don't use the."
Pros: "Five stars for TAP, good attention of its staff, good food and attention during the flight."
Pros: "Flights were on-time, planes were clean/newer, snacks were good."
Pros: "Food and attention"
Pros: "The flight was fine, no issues. Plane was fine, no WIFI or entertainment. Served a small meal. For the price, excellent trip."
Cons: "All was good."
Pros: "Comfortable plane, pleasent stewardesses, good tv's/entertainment options."
Cons: "We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!"
Pros: "Crew were great..."
Cons: "Food was very poor. Entertainment was awful"
Pros: "Not much"
Cons: "Stewardess never smiled once! She was approx age 45 and should know by now how to be professional. Not the start to a vacation anyone would want."
Cons: "AC would always delay"
Pros: "It arrived on time."
Cons: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"
Pros: "Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding."
Cons: "Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew"
Cons: "First trip with AerLingus. It was late by 40 minutes. When we finally boarded they made a comment we were right on time when we most definitely were not. Then on the flight the only beverage service was almost non-existent because the flight attendants rush by rather than actually wanting to give anyone a beverage. Several people including me had connecting flights yet no one bothered to help us get to them on time. I barely made it to mine but several people probably did not as we got there 5 minutes before their flights were to take off."
Pros: "Captain kept us in a loop. Great crew."
Cons: "Boarding was a mess. I really wish A/C would implement some sensible system. Had to delay departure to unload someone's bag. We made up the time only to loop around LHR for 25min."
Pros: "The zone system seems to work well for boarding and the cabin crew on my flight to London were superb, helpful and polite to myself and others, despite a few impatient passengers."
Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
Cons: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"
Pros: "The flight was on time check in was simple and quick Staff on board friendly and professional Inflight movies fab Plenty of room on seats clean plane"
Cons: "Nothing all great"
Pros: "Getting off"
Cons: "Sore all over and a lousy cough"
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"
Cons: "The ticket was not valid...had to buy a new ticket"
Cons: "I decided to pay a little extra for preferred seating (exit row). However, I was stuck in the baby row. I would have been better off not paying extra and staying in my original seat. I have nothing against babies (the baby in my row was quiet), don't get me wrong! It's just that this should be pointed out at the time of selecting a seat and it was not clear on the AC website. The crew moved my carry on several rows back without telling me (I put my bag in first into the overhead bin and then had to chase it down when I needed something). Not acceptable!"
Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
Pros: "On time"
Pros: "Will use again"
Cons: "Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley."
Pros: "Ease of service and efficiency."
Cons: "few movies"
Pros: "Excellent value for Economy flight"
Cons: "Seats are uncomfortable. I pre ordered vegetarian meal, but I guess they did not bother."
Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
Pros: "The plane took off and landed on time."
Cons: "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."
Pros: "Air Canada's business seat is one of the best out there, and the crew on this flight was super friendly. Extra props to the service director, Joseph."
Cons: "Boarding was slow for business class joining after zone 2 announced. Despite being parked at a gate with two jetbridges, only one was used. AC could use a refresh on its entertainment selection - hasn't changed much over the summer."
Pros: "Everything. The plane was immaculate, the seats were comfortable, the food was delicious, the flight crew was friendly and professional. Air Canada's abillity to transit passengers from the US to international destinations is truly remarkable and must be best in class. I went from an inbound flight from Houston, through Immigration and to the gate for my flight to London in under 15 minutes!"
Pros: "Great gluten free meal. Calling ahead of time to order was well worth it."
Cons: "See above."
Cons: "Almost 2 hour delay in Halifax until 1:30 am but Air Canada lounge closed at 11 anyway."
Pros: "Good breakfast."
Cons: "Cabin was cool"
Cons: "4 hour departure delay"
Pros: "Friendly efficient staff"
Cons: "The plane was a bit dated so the seats were smaller the Luthansa"
Cons: "Flight was delayed multiple times. Was tracking boarding from the Air Canada app as there was nowhere to sit by the departure gate or screens. The app didn't advise that the flight was boarding (unlike other apps such as BA). I missed my flight and they insisted on charging me more than what I paid for the entire ticket just to return home. I got back to London to find that my luggage didn't make the journey. Staff at Air Canada were unfriendly and unprofessional."
Pros: "service, friendly attendants, amenities"
Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."
Pros: "tout était bien - very good"
Cons: "all was good"
Pros: "Boarding was efficient, crew were attentive, food was excellent, the "pod" was comfortable and I did not use the entertainment"
Cons: "Would have liked more info as to how to work the gizmos - had to ask how to recline my seat and never did get to grips with the entertainment. The Fast Pass specificaly said it was for disembarkation at London and so I did not realise I could have used it to get through security for ongoing flight"
Pros: "Everything was ok."
Cons: "Horrible to say the least"
Pros: "The seat"
Cons: "1h30 delay once boarded The braeckfast which un fact consisted un only à slice of banana cake."
Pros: "Treatment to old passengers"
Cons: "Hardly nothing except my baggage had been damaged on handling. Some redress is welcome with thanks"
Pros: "The plane, which was American-made. Smooth ride in the air, no baggage issues."
Cons: "The crying children in front of me, the hour and a half delay, and the late dinner service. Dinner came at 8:30, after staring at those with special meals eat and finish an hour before everyone else, they should wait with the rest of us. Breakfast was pretty lackluster. Their online app and check in is awful- they should hire new coders and UX designers to increase functionality."
Pros: "Everything went smoothly. Everyone was pleasant and respectful."
Cons: "Was put on plane to France, 5 hour layover. Still waiting for my luggage to arrive. Frustrating in extreme."
Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Pros: "The food."
Cons: "The stewardesses don't smile."
Pros: "Arriving early Leaving on time"
Pros: "Great food and they gave us blankets and even free wine with dinner! I was also able to watch to new movies!"
Airlines flying from North America have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America
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Cheapest flights to United Kingdom from North America found in 2021 and 2022