Daily cleaning, installation of cabin HEPA filters on flights from Minnesota
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Scores according to KAYAK customer reviews
Cons: "Good flight"
Pros: "On the plane legroom was much appreciated. Very convenient airport as living in Fairfield County. Good departure time, although general flight delays (Feb 3rd - runway problems) meant long lines & very crowded airport, with limited eating facilities."
Cons: "Return flight (Fort Myers to Westchester) flight was delayed - believe it was weather related & not the airlines fault."
Cons: "The tray table was very dirty when I put it down. I brought my own wipes but that was pretty bad."
Pros: "Staff was courteous and helpful. Loved all smiling faces"
Cons: "Great people to fly with JetBlue"
Cons: "We need to serve food they don't have food on bord"
Pros: "Excellent entertainment options with screens installed in each seat."
Cons: "A second drink cart offering later in the flight would have been nice."
Pros: "Relatively comfortable seats, great in flight entertainment."
Pros: "The air hostress were wonderful :)"
Pros: "We landed an hour early"
Pros: "Awesome crew little tight on the seating"
Cons: "Comfort for bigger wider guys"
Pros: "It was a good experience overall"
Cons: "There were things like delays that couldn’t be helped but it was an inconvenience"
Cons: "My entertainment didn’t work on both flights , and WiFi was also “broken”"
Cons: "the crew was gruff, there were no outlets on the plane, the flight was delayed WELL BEYOND the 40 minutes it was announced to be (1.5+ hours delayed) which, had I known in advance, would've been useful information for rescheduling instead of just missing other travel arrangements on the other end."
Pros: "Crew informed us about the time delays and why we had to unload the plane ."
Cons: "Boston closed their airport due to high winds."
Cons: "Flight crew had to be switched out. Delayed a few hours-very little communication regarding delay."
Pros: "The crew was fabulous. They were so friendly and efficient that it truly made the experience pleasant from start to finish."
Pros: "Sleeping in"
Cons: "Sleeping in longer"
Pros: "They are a great airline! The entire crew makes you feel like you are welcome.. ( unlike almost ALL other airlines ) Jet Blue is most definitely my airline of choice. They try hard, and do a wonderful job!"
Pros: "Very smooth flight and all the staff were really nice."
Pros: "Free in flight wifi, quick boarding, comfy seats and lots of leg room."
Cons: "My seat didn't decline, but I think thats because I was in front of the exit row. Otherwise it was great."
Pros: "The plane was very comfortable and had noticeably more leg room than any other airline I’ve been on recently."
Pros: "I flew in Halloween so they also gave out free candy! More room than I was expecting"
Cons: "Seats were more spacious but definitely over over used."
Cons: "Inconvenient and uncomfortable"
Pros: "No line to check in Free checked bags Upgraded seat upon check in Free snacks during flight"
Cons: "Nothing, everything was great"
Pros: "For such an inexpensive flight, I expected to be nickel-and-dimed, but I was pleasantly surprised! The seats were surprisingly comfortable and spacious, they offered complimentary drinks and snacks (cheaper airlines tend to charge for this), and free TV, movies, and wifi! I will absolutely use Jet Blue again!"
Pros: "Smooth flight from start to finish. There was originally a delay, but they made up lost time in-air. Great experience all around."
Pros: "As always, Jet Blue doesn’t disappoint."
Cons: "Both flights were delayed and now sitting on the tarmac at my destination airport for half an hour and counting (at 12:30 AM) because of an outbound Jet Blue flight? My flights coming in last week via Jet Blue were also delayed, causing me to miss my connection and spend a day in the airport. Hate this airline and will absolutely pay more to never fly them again."
Cons: "I am literally still sitting in MSP waiting to learn when our plan will be repaired so we can get to Boston. I have a flight this evening to REYKJAVIK that I’m not sure I’m going to be able to make based on when/if we take off here. JetBlue has offered ZERO compensation other than to cancel and refund this flight."
Pros: "ilik all"
Pros: "On time departure & arrival"
Cons: "Everything good"
Cons: "Flight over 3 hours late leaving. Flight attendants rude, and nothing comped for drinks or food to make up for it. Had to circle for 45 min due to weather. Sat on tarmac 30 mijn on other end."
Cons: "We missed our bus connection to NH due to the delay and since there were no rental cars or airport hotel rooms we sat for 9 hours waiting for the first bus. Exhausting."
Pros: "Love that Jet Blue now flies out of St. Paul looking forward to flying it more often. I also live in WPB and really hope it will fly from NYC to WPB during the winter more often so my children who live in NYC can come more often!!"
Pros: "Even with a full flight, JetBlue offers up-to-date planes with comfortable seating, plenty of leg room and free WI-fi for a very positive customer experience."
Pros: "Incoming plane 20min late, but crew worked well in couteously managing boarding process to regain some of that time back."
Pros: "Quick boarding/unboarding, friendly staff, smooth flight, WiFi, lots of TV channels."
Pros: "Staff was kind and there to help. I would definitely fly with Jet Blue again! Great airline to fly though when you have young kids."
Cons: "Everything was perfect!"
Cons: "Early arrival and good sercice"
Pros: "Kind, in time, great leg room and snacks!"
Cons: "Please start flying to Ft Lauderdale from Minneapolis!"
Pros: "Great customer service, and more legroom for tall people like me. Also very comfortable and clean sits."
Cons: "The TV constantly on and playing by default is a big initial distraction. A static image or graphics would be more effective, instead of running motion picture."
Cons: "I missed my second flight because my first flight had a 5 hour delay. UNACCEPTABLE. They should always have a back up plan if they come across mechanical issues. TIME IS MONEY!"
Pros: "There was a weather delay but otherwise the flight was.good"
Pros: "Been flying JetBlue for 12 years, they offer more for your fare than almost any other carrier. So happens they also are polite and efficient. A rare occurrence nowadays"
Pros: "Snacks. Baggage allowance."
Pros: "Crew was especially helpful and accommodating, even with a full plane with every seat taken. (So much better than my disagreeable outbound flight on a different airline!) Seats were about as comfortable as airplane seats in coach are nowadays (much more comfortable than most)."
Pros: "Movies for free"
Cons: "The one hour delay"
Pros: "Seems that the exit row seat was very narrow!"
Cons: "Be on time"
Pros: "Got an upgrade to business class"
Cons: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Pros: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Cons: "We had a huge delay"
Pros: "Crew good"
Cons: "Baggage small bag forced to check"
Pros: "Good service"
Cons: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Pros: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Pros: "Service was slow, but fine."
Cons: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Cons: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Pros: "Punctual modern aircraft."
Cons: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Cons: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"
Pros: "The bag drop off and check in went very quickly."
Cons: "The plane was late and there was little to no communication to the passengers waiting to board the flight. Very tiring."
Pros: "i liked the food and the crew. they were nice."
Cons: "the flight was good. nothing to not like."
Cons: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."
Cons: "Small seats only 2 bathrooms,"
Pros: "Food and crew were great, very friendly and perfect with timing of serving meals"
Cons: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Pros: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Pros: "Food and service"
Cons: "Even though we paid for internet it sucked and was unuseable"
Pros: "I thought the attendants were nice and that it was an easy, relaxing flight."
Pros: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Pros: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Cons: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Cons: "The gate was changed without significant announcement"
Pros: "My partner and I loved our first flight with Swiss from JFK to Zurich the chairs was amazing, we enjoyed the full bed and the entertainmnet screen was amazing to enjoy. The food was delicious and the service was amazing."
Cons: "My Partner and I was dissatisfied with our connecting from Zurich to Cairo. We expected the same flight but we were in basically in coach with little more leg room. The chairs barely reclined to a comfortable position. There was no entertainment, just a three and a half hour flight at the flight plan on a small tv hanging over. their was no differentiation between the economy behind us. just the food that was brought to us, other felt the same as well who were traveling in business with us."
Pros: "not enough room, everything hastily delivered"
Pros: "Leg room"
Cons: "No entertainment"
Pros: "Service and food were amazing! The flight crew were wonderful and gave us a tremendous amount of intention!"
Cons: "Nothing... the flight was great!"
Pros: "Swiss' Zurich Airport Business lounge is the most comfortable I've experienced. The flight attendants were professional, courteous and very helpful. A very enjoyable flight experience in business class."
Pros: "The plane was comfortable. The headrest was great and the seat pitch and recline were decent. I was able to sleep better with Swiss than with other airlines like Lufthansa or Delta. They are much better overall for sure. The food and staff were excellent! The food quality is very good compared to the other airlines. The cabin crew are always passing around water and chocolates throughout the flight. They were friendly and helpful as well. The pilots were also very good. We had no rough turbulence and their landing skills were amazing."
Cons: "The boarding procedures could be improved. They don't have zones and everybody just line up. Families with small children are not accomodated first."
Cons: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"
Pros: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Pros: "The Israeli crew on El Al were very polite and tried to help."
Cons: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
Pros: "Boarding was on time."
Cons: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Pros: "My upgrade to first class. Service she good is good considering short flights"
Cons: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Pros: "It was comfortable."
Cons: "No entertainment."
Pros: "The crew was friendly and very attentive. The food was surprisingly good. I would definitely try to fly SWISS again."
Cons: "Not a big deal, but I missed the vents above the seats."
Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Cons: "In order to board we were requested to line up at gate according to seating group. And then had to wait there in line standing for almost 45 minutes before we were finally told we could proceed to board. No reason for lining up so far ahead of time....and had to stand....."
Pros: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Cons: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"
Pros: "Service was excellent and very friendly."
Cons: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Pros: "Boarding was very quick and efficient. Seating arrangements were nice pretty average overall."
Cons: "The crew was terrible. Young and in experience was on thing. But worse was they did the bare minimum and then hid out in the back for the rest of the flight. They served a weird cheese sandwich mid flight and would roll their eyes if you asked for water. The food selection and taste was bland or way too salty."
Pros: "Crew was more friendly here"
Pros: "Very prompt and courteus"
Cons: "Baggage missing for three days. Communication poor."
Pros: "The crew were great. They did the best they could given the circumstances. We got a compensation voucher because of all the trouble on the flight. That's something, though it's not super useful for the occasional traveler on SWISS (2000 miles and more bonus miles or CHF 50 travel voucher)."
Cons: "The plane arrived in Boston 50 minutes late, because we left Zurich late. That was because we were waiting on people to make a connection. Which was probably because their SWISS flight was late. Why are all SWISS flights running late??? There was no coffee or tea on the flight because there was a problem with the electrical system of the hot water machines. That could have been fixed before we left.... The entertainment system is clunky, and it didn't help that it had to be rebooted (took 20 minutes !?!?) in the middle of the flight to deal with some 'isssues'. The big boxes with the entertainment system underneath the seats are not fun either, they really cut into legroom. In general, it seems this plane is in need of a bit of an overhaul and maintenance. And whatever happened to Swiss punctuality? I'm not used to SWISS flights being late. You can do much better than that, you used to!"
Pros: "Good staff, food, service"
Cons: "No leg room for us tall people!"
Cons: "The service was terrible.. I asked fora napkin and the stewardess got mad at me. Dinner wasn't good and the breakfast was horrible. Everything cramped in a little box. One cup of coffee with one sugar and one cream. Seats were very tight,no room to move. I have always used Swiss but this was such a bad experience, I will reconsider for next time. I think I paid too much Money for what I got! Heidi M Krakoski"
Cons: "I had a tight connection in Zurich and a very lengthy trek to get to connecting flight. I wish Swiss Air had told me ahead of time that the flight would hold until I (and at least two other people) got there, instead of of having us run like crazy in an effort to make the flight. Connection time was way too tight."
Pros: "on time flight; friendly staff"
Cons: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pros: "The food and the service"
Pros: "The service and patience"
Cons: "Everything was great"
Pros: "Great service and comfortable ride excellent staff"
Cons: "Cannot expect better service"
Pros: "Being on time"
Cons: "Nothing you guys did great thank you so much."
Pros: "The crew was so kind and amazing. They definitely made our flight great!"
Cons: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"
Pros: "Great crew, good in-flight movies. Good food."
Cons: "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."
Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"
Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Pros: "Most of it was of a reasonable standard."
Cons: "Plane was full"
Pros: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."
Pros: "The crew where awesome and catered to every need and requirement."
Cons: "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Cons: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Pros: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Cons: "I wasn’t told about my baggage were being delivered through different airlines the other day!"
Pros: "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Cons: "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."
Pros: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Cons: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"
Pros: "A smoothtrip run by great staff."
Cons: "Thé food was rather stodgy overall."
Pros: "Top glass airline"
Cons: "I lake food and good service crew"
Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Cons: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"
Pros: "Staff on this flight were excellent"
Pros: "Nothing. The whole experience was horrible."
Cons: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Pros: "Overall comfortable journey"
Cons: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."
Cons: "It was terribly late. No one had a clue on when flight would depart."
Cons: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"
Pros: "The entertainment selection was good, though I didn't need to see the blurb about having vloggers available before every movie. One of the very few airlines to use boarding by rows, which speeds up the boarding process."
Cons: "The legroom is very cramped, pretty difficult to eat your meal with the seat in front reclined. The crew were not very attentive: they completely missed me while I was waving the rubbish on their collection rounds. In the end I had to dump it myself in the toilet bins. The PA system is too loud compared to the rest of the entertainment, had to remove the headphones for each one of them."
Pros: "The crew was the best part of my experience, super nice and accomodating"
Cons: "the wifi had subpar performance"
Pros: "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Cons: "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."
Pros: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."
Cons: "given milk yoghurt with VGML breakfast"
Pros: "From the check in to the service on board was very good. Staff were polite and respectful."
Cons: "The food was small. There did not serve bread with the meal"
Pros: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Cons: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."
Cons: "One toilet not working"
Cons: "Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too"
Pros: "The food was surprisingly ok and the seats in PE were comfortable, plus there were two USB ports, perfect!"
Cons: "Being woken up to be asked if I wanted to eat, twice! If I wanted to eat, I wouldn't have a sleeping mask on my face, or be asleep! Plus, upper class and premium economy didn't board first."
Pros: "Genuinely pleasant cabin crew, good service, good food."
Cons: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."
Pros: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Cons: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Pros: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Cons: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."
Pros: "The boarding and the overall flight experience was quite good."
Cons: "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."
Pros: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
Cons: "Leg room is a little tight"
Pros: "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Cons: "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"
Pros: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Cons: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."
Pros: "Very good on board services and nice crew"
Cons: "At boarding in Atlanta, they only checked in 1 of my 3 luggages to my final destination, the 2 others are lost..."
Pros: "Friendly crew and good food"
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Pros: "We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!"
Pros: "Staff excellent - Inflight screen useful."
Cons: "Could not do online Check in - apparently as there were 4 separate legs on my Ticket."
Pros: "The food has improved."
Cons: "Flight turned back after an hour. Held in HK for 24 hours. Dreamliner no big sea change in air transport. Economy still uncomfortable and cramped. Crew give the impression of being bossy and aloof, I saw them making faces behind someone's back. Emirates crew are so much more helpful and pleasant."
Pros: "At JFK the lounge and service was the best I have encountered."
"I liked the timeliness of the departure and arrival, and the crew were good. The turbulence was rough, though."
"No seat assignment. Was put in the absolute last seat in the plane. Flight was delayed because of an electrical issue which also broke the AC until we were taxi-ing. It was hot."
"Plane was hot. Flight handling was poor (rough takeoff, landing). Young and inexperienced pilot. Short flight made it bearable. If it was longer than an hour, that would have been terrible. Beverage service? Warm water. Disappointing."
Cons: "Very comfortable flight!"
Pros: "Crew was great and seats were totally perfect and comfortable"
Cons: "Nothing could have been better, except steak and lobster 🦞😃 Thank you very much for your ability to make customers welcome and comfortable."
Pros: "Delta is great and made everything easy and comfortable. Loved having the middle seat open. Flight attendants did a wonderful job! This is a great nonstop flight!"
Cons: "Do not like the high baggage fees!"
Pros: "The staff were awesome!"
Cons: "no covid-19 precautions were taken."
Pros: "Great crew. Entertainment options were good."
Cons: "Should add weather/radar to the flight tracker"
Pros: "Early, clean and comfortable"
Cons: "Air flow from air above seats was blowing out hot air. My seat kept reclining so I got yelled at and I didn’t do it on purpose. Long wait on ground before takeoff."
Pros: "The crew was extremely helpful and friendly!"
Cons: "The seats, overall, could have been more comfortable... I have somewhat of a backache after my trip."
Cons: "There is always just too much talking and announcements on the flights now."
Pros: "Same crew and great experiments again"
Pros: "Crew was polite and very helpful."
Cons: "It would have been great to reiterate to passengers to remain seated when deplaning, until the passenger in the row ahead were approximately 6 Ft away."
Pros: "The snacks"
Cons: "There was one flight attendant who was very rude."
Pros: "Pretty straight forward. Clean. Efficient."
Pros: "Great social distancing and Delta supplies MULTIPLE sanitizing options!!"
Cons: "The entertainment system was not working, and the charging stations weren’t working either."
Pros: "On time arrival and departure."
Cons: "Under the Covid circumstances, it was a good experience."
Pros: "Liked the attitude of staff and comfort of 50% capacity."
Cons: "There were costumers taking off mask and walking through plane."
Pros: "I appreciate that Delta leaves seats empty, for our health."
Cons: "Snacks were all sugar-laden. Not good for anyone!"
Pros: "Seat comfort was average for a small jet. Bottled water was cold."
Cons: "Cabin was too warm"
Pros: "Super respctful"
Pros: "Crew was friendly and very clear about masks."
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Pros: "The crew was amazing."
Cons: "The seat backs are very uncomfortable for my neck & upper back. Difficult to tolerate, and gave me headache on each flight."
Pros: "Great crew."
Pros: "Great crew."
Pros: "The seat was comfortable. Snacks were good. Inflight entertainment was amazing. Boarding was smooth."
Cons: "Nothing it was perfect"
Cons: "Extremely frustrated. Upon booking my ticket, I was told it wouldn’t be a full flight. At no point did u receive any information alerting me that it was going to be a full flight. I was extremely uncomfortable due to COVID."
Pros: "It was a nice, quick hop. Everyone played by the new COVID rules."
Pros: "Took extreme measures for COVID prevention. It felt very safe"
Cons: "When I pick up my bags"
Pros: "We needed a seat belt extender and one of the crew members noticed and was so kind in getting that. No embarrassment or drawing attention to the customer. His name? David"
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Cons: "No delay"
Cons: "Couldn't have been better"
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Cons: "It made no sense to board an hour and a half before takeoff."
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Cons: "No issues at all"
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Pros: "Everything was in order"
Cons: "None really"
Pros: "My original flight from MSP to Grand Forks had the nicest pilot that went above and beyond his duties on and off aircraft."
Cons: "Switched planes 3 times, Gates 4 times and little communication on what to expect now, and moving forward. Ended up delayed on jetway 90 minutes before returning to gate to be switched on and off planes for 4 hours Also Delta broke my suitcase in 4 spots I will be contacting delta about this horrible experience!!!"
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
"It was connect flight in Frankfurt and we check the passports and COVID tests 3 times during the transfer! And the last station at the gate stop my husband and double check his documents"
Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"
Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Pros: "Airplanes, crew, entertainment on Lufthansa airplanes"
Cons: "Leaving Frankfort on-time"
Pros: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."
Pros: "Everything went as expected, very smooth"
Cons: "Lower fare !!"
Pros: "The crew"
Cons: "More support"
Pros: "Delayed bad"
Cons: "Keep time scheduled"
Cons: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"
Pros: "The flight was fine, but there was not enough time to transfer between the gates in Frankfurt. That also did not give us enough time for our luggage to transfer."
Cons: "Longer transfer between flights in Frankfurt"
Cons: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."
Pros: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Pros: "Comfort and space"
Pros: "Service and hospitality. On dot service with no major delays."
Pros: "Can not fault anything"
Cons: "The boarding gate has too little space and was chaos."
Pros: "Amazing crew"
Cons: "The whole experience"
Cons: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."
Cons: "The flight did not take off from Dusseldorf until AFTER we were scheduled to arrive in Frankfurt. There were no updates from the flight crew on the delay or on our connecting flight."
Cons: "The first flight for this trio was cancelled .. stop with automated cron jobs"
Pros: "I arrived at my destination completely unstressed."
Cons: "Security checks, but this is unavoidable"
Cons: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."
Pros: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Cons: "Minimal entertainment but understandable for a short flight."
Pros: "The flight itself was on time, the food was basic, just like drink."
Cons: "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."
Pros: "The crew was very friendly and helpful as I was traveling alone with my 1 year old."
Cons: "Rubbish boarding staff"
Pros: "Crew were efficient and pleasant"
Cons: "Uncomfortable seats and could not recline seats"
Pros: "Everything went according as planned. No problem at all."
Cons: "There is nothing I didn’t like."
Pros: "The crew were excellent and plane was comfortable"
Cons: "The plane was way out of the terminal and I had asked for assistance which I had going and most of coming back until the last part getting on to the plane at Lufthansa no-one came at Birmingham either. I struggled to collect my case and walk through to the exit."
Pros: "Agents in the airport helped us avoid long passport lines in order to board connecting flight by putting us forward to front of lines. Otherwise we would have missed connecting flight."
Cons: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Cons: "food seats were not equipped with personal TV screens"
Pros: "The polite stewards The food and drinks given for free."
Cons: "The seats was un confotble"
Pros: "Entertainment system, food. Crew was great."
Cons: "Delayed boarding and artival to YYZ"
Pros: "Even though we were a little late boarding and taking off, we still arrived 15 minutes early. The on board snack was pretty good (cheese sandwich) and the coffee was lovely - good quality and just what I needed."
Cons: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."
Pros: "Comfortable seats."
Cons: "Boarding was like a "free-for-all", the gate agents exerted NO control at all. The departure was delayed about 15 minutes (no big thing" but then we sat in our seats for an additional 45-50 minutes for a total of more than an hour!. This after an 11+ hour first leg."
Pros: "Flight was good overall."
Cons: "Because of a mess-up on United's part, Lufthansa did not have my spl meal."
Pros: "Lufthansa delivers always a great service. Good timing, schedule and service!"
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Pros: "Great seats, with legroom and ample food."
Pros: "Great customer service by flight attendants and the food."
Pros: "Snacks and drinks were provided even though the flight lasted about an hour."
Pros: "Nothing no communication for delayed flight lost luggage. Just lines everywhere to fill out forms with only 2 employees worst experience ever"
Cons: "No communication. Flight delayed no answers. Just long line to be put on a waiting list"
Pros: "Landing was very smooth! Loved being able to go downstairs to baths b/c it was a chance to move!"
Cons: "AC was broken for the first 30-45min. It was quite hot with all of the people stuck on the plane. Luckily, the pilot was able to use the plane's engines to create AC."
Cons: "As there was a long wait, the gate change did not come quickly for notification."
Pros: "Did not make the flight."
Cons: "I wish there was more of advance notice on this flight, instead it just gave us 23 hour reminder. We had booked this flight a year ago but we could not make this and the 23 hours was too short of a notice."
Pros: "Crew was very attentive and took good care of everybody in general."
Cons: "On the way back from Munich the gluten free bread served was not edible! I would recommend to change it to something more appetizing. It's been used for way too many years! On the LA bound plane the GF bun was wonderful! Thank you though for caring to serve GF food! Not the most comfortable seats for your back in the economy class."
Airlines flying from Minnesota have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Minnesota
Masks required on board, masks provided on flights from Minnesota
Social distancing seating
Middle seats unavailable to book on flights from Minnesota
Testing for antibodies, testing for symptoms for flights from Minnesota
Waiving of change fees. Search flexible flights from Minnesota
Cheapest flights to United Kingdom from Minnesota found in 2021 and 2022