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Cons: A refund. I tried to cancel but.they would not let me.

Pros: No and no.

Cons: Very crowded in.club class. Way lower standard for business class as compared to the other airlines.

Cons: Enternteiment and seats

Cons: I was in Business Class. The pillow appeared to be used on the flight from London to Antigua so i threw it on the floor in front of me. You would think with coronavirus it would be sealed like on American Airlines. No sandwiches or anything except some nuts and a small diet coke. I had to ask for a second one. It appears they only care about the people from London. Deplaning was from the middle door and it was a free for all. They have no idea about service well at least not in this leg.

Pros: Plane was clean

Cons: Food could be better!

Pros: Crew wonderful.N

Cons: None for now.

Cons: We were flying from JFK to heathrow to Tel Aviv. Israel declared that they we’re going to mandate all persons coming in for 14 days. British Airways did not cancel our flight and would not give us a refund. They would only rebook our flight to several weeks later. We booked our flight months ago because the specific time we booked was convenient for us. Our new flight is not convenient for us and we don’t want to go to a country that we will have to be quarantined in. We were very disappointed.

Pros: nothing

Cons: everything

Pros: Seating and leg room much better than Ryan Air!

Pros: Indeed the crew was amazing!

Cons: Nothing. It was all good!

Pros: nothing

Cons: Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility.

Pros: Everything was easy and the crew were really nice.

Cons: Both transatlantic flights I had requested lactose-free meal options, neither of which happened.

Pros: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.

Cons: My TV didn’t work - long flight to have no screen access.

Cons: Warm bus for the transfer from one plane to the next

Cons: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.

Pros: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane

Cons: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation

Pros: Literally nothing.

Cons: It could have happened.

Cons: 1 hour delay in departure from Lisbon

Pros: We were able to leave the country quickly.

Cons: It was freezing on the plane.

Pros: nothing

Cons: everything

Pros: The crew was fabulous. Very helpful and upbeat!

Cons: The food wasn’t very good.

Pros: safe trip

Cons: no entertainment, no food, would like to be aware no food

Pros: Crew were polite

Pros: Crew members were very friendly.

Cons: It would help to train them on how pour wine without spilling.

Pros: Seat was comfortable, food was surprisingly good.

Cons: Nothing

Pros: Nothing

Cons: Kids running up and down isle stewards just walking past. Never made announcement for boarding. Worst flight ever.

Pros: The crew was really good

Cons: The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear.

Pros: In flight entertainment was good, half of the cabin crew were super friendly, others a bit bored.

Cons: Brand new A350 but very cramped seats, it felt very claustrophic. Flew out on a 747 and had a lot of space - wonderful aircraft, flew back on A350 and it felt like flying Ryanair for 7 hours! I am only 5 feet 7 and my knees were close to the seat in front, I am not fat but the tray table was touching my stomach. I dread to think how anyone ate the food if they are 15 stone or more, I guess the table rest on the stomach and the food has to be held on.. The food wasn't good, I asked for a vegetarian meal but got bland vegan food - no cheese or dairy even though those are vegetarian. Next time I will not order a special meal and just get the standard vege meal and risk that they have one for me. Flight crew were OK, some of the instructions about electronic devices were garbled and unclear, especially about the use of laptops.

Pros: nothing

Cons: everything

Pros: Flight was fine

Cons: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Pros: The time and the route and seat pitch.

Cons: Food and crew.

Pros: Crew was very nice, efficient

Cons: Boarding in Iceland

Pros: The price

Cons: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.

Pros: Was on time.

Cons: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.

Pros: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.

Cons: Nothing,

Cons: IcelandAir was completely uncooperative when we had to cancel our trip due to uncertainty about corona virus travel restrictions. The only option was to rebook within a 6-month period with a change fee or to pay for flights that we didn’t take.

Pros: Crew was very nice, efficient

Cons: Boarding in Iceland

Cons: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.

Pros: Great entertainment options

Cons: No internet from Chicago to Iceland didn't help

Pros: In flight entertainment was good, half of the cabin crew were super friendly, others a bit bored.

Cons: Brand new A350 but very cramped seats, it felt very claustrophic. Flew out on a 747 and had a lot of space - wonderful aircraft, flew back on A350 and it felt like flying Ryanair for 7 hours! I am only 5 feet 7 and my knees were close to the seat in front, I am not fat but the tray table was touching my stomach. I dread to think how anyone ate the food if they are 15 stone or more, I guess the table rest on the stomach and the food has to be held on.. The food wasn't good, I asked for a vegetarian meal but got bland vegan food - no cheese or dairy even though those are vegetarian. Next time I will not order a special meal and just get the standard vege meal and risk that they have one for me. Flight crew were OK, some of the instructions about electronic devices were garbled and unclear, especially about the use of laptops.

Cons: Too warm in the cabin

Pros: The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.

Pros: Crew.. single person was okay. Overall company operation plus late flight was poor

Cons: Luggage handling could be better. Flight on schedule will be good.

Pros: Staff was great

Cons: There should be a choice of Halal meal also, while booking the seat

Cons: Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered.

Pros: I love that you fly from Hartford. It makes my travel to Europe so much easier! Thank you!!!!

Cons: Our flight seemed to have only 1 toilet at the back of the plane that passengers were allowed to use so there was always a line. There was a second toilet in the crew area at the back and it seemed that they could have offered passengers to use that.

Pros: crew was super nice

Cons: major delay, no info, boarding process felt like a cluster

Pros: The crew was very attentive. They constantly made sure we were hydrated and comfortable.

Pros: The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.

Cons: On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.

Pros: Crew are great. Very professional.

Cons: Can’t complain.

Pros: Seat was comfortable, enough entertainment, staff is super nice

Cons: I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand why

Pros: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.

Cons: Tv unit was broken in my seat.

Pros: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.

Cons: Nothing,

Cons: Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me

Pros: That I got to visit a place as mystical as Iceland for such a low and affordable flight. My departure flight with Iceland Air was on time and although the return was a bit tardy the company did an excellent job with being transparent.

Cons: The flight crew could have been a bit more polite

Pros: Everything was on time, crew was professional, flight was really pleasant

Cons: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.

Pros: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.

Cons: My TV didn’t work - long flight to have no screen access.

Pros: Yes-yes

Cons: All good

Pros: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.

Pros: Very friendly crew

Cons: Flight got delayed. Would be nice if the crew would come around w water occasionally

Pros: Entertainment and the dinning.

Cons: Entertainment was a bit old thought and the snacks were a poor

Pros: On time, great crew, comfortable ride even in coach

Cons: Proper charging stations on planes (not just underseat plus, but better to have front-facing USB).

Pros: Friendly flight crew. Food was good as well with options!

Cons: My seat was pretty uncomfortable, not sure why but my tailbone was killing me halfway through the flight. That rarely happens to me.

Pros: Nothing

Cons: Everything - Seating is so cramped. Food was even worse than usual airline food. Will never fly Aer Lingus again

Cons: Check in slow.

Cons: Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered.

Pros: Good organization and nice staff

Cons: N/A

Cons: Food options

Cons: Warm bus for the transfer from one plane to the next

Pros: The crew was very attentive. They constantly made sure we were hydrated and comfortable.

Pros: That I got to visit a place as mystical as Iceland for such a low and affordable flight. My departure flight with Iceland Air was on time and although the return was a bit tardy the company did an excellent job with being transparent.

Cons: The flight crew could have been a bit more polite

Cons: Flight was delayed once we had boarded, so we had to sit at the gate for about 2 hours, which was not the crew's fault of course, however, they could have offered drinks. Once we finally got in the air, they only offered purchasable snacks in a way that was confusing--and did not even come through the cabin with complimentary drinks. Given the circumstances, and the fact the time in our seats was extended by over two hours, there could have been some better service from the actual flight attendants. It should have been clearly stated at the beginning of the flight, and once more when we were in the air, that no complimentary drinks were going to be handed out, and if we wanted anything, we would need to purchase it. I wouldn't have minded purchasing if I had known that was my only option.

Cons: The person next to me was x and overflowing onto my area and leaning on me through the flight

Pros: On time, great crew, comfortable ride even in coach

Cons: Proper charging stations on planes (not just underseat plus, but better to have front-facing USB).

Pros: Very professional, engaged and polite

Cons: Water

Pros: Good organization, good hygiene, polite crew.

Pros: Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival.

Cons: Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel.

Pros: Amazing crew

Cons: Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight