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Pros: Flight, once we got on one, was fine.

Cons: The delay of the first leg from Chicago resulted in missing the Stockholm leg by minutes. They didn’t hold the plane, but told us if we ran, we might make it. The gate was closed when we got there. Also, apparently chicken sandwiches in Iceland contain shrimp, which I’m allergic to.

Cons: The kindness of some members of the crew and better seat comfortability

Pros: Due to delays I missed my connection for Newark, airline booked me for JFK which was after four hours. The airline lost my bag and five hour flight becomes 12hours

Cons: The boarding is not made smoothly and it is confusing some times

Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.

Cons: There is no entertainment, not really required on a short flight but nice when offered.

Pros: Karl was amazing! So helpful and sweet!

Cons: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.

Pros: crew was nice

Cons: First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding.

Cons: Bordeaux airport terrible. Hot and long check-in. What’s the point of checking in online and then lining up in a checkin queue. Gate 16 horrid. Hot, no facilities and then a walk to the plane in torrential rain.

Pros: I liked the pretzel snacks and the entertainment options.

Cons: I had a flight from London to SFO with a connection in Dublin. However, since I was traveling to the US I had to go through customs in Dublin. There was an hr an a half layover and yet I was running to the gate to make my connection. This seemed to be due to an inefficient system.

Cons: The plane was delayed by 2 hours at Dublin but we didn’t find out until about 20 min before the original boarding time. It seems like there was a mistake if the plane couldn’t be confirmed until then.

Pros: Crew and food and communication were great!

Cons: Non dairy food options

Cons: The plane is so old..,

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Pros: Crew was courteous and helpful. Boarding was good. Planes were on time.

Cons: Planes rented and old. Pilots not as familiar with plane; interior deteriorating; seats too narrow; three men in a row had too broad shoulders to fit (could be easily fixed); under seat space dividers offset so not clear feet nor luggage space; whole plane smelled terrible— tone down fragrance

Pros: Seating was very comfortable. Good entertainment system.

Pros: The seat was good and the service was spot on

Cons: Nothing

Cons: The boarding had no organization what so ever. No food service either.

Cons: Customer interaction is a joke

Pros: There wasn't anything special about this flight to like, unless you like leaving late and no leg room.

Cons: Try leaving on time for once, I nearly missed my connection because Aer Lingus is terrible at on time departures. I'm just under 2 meters tall, the seats were so tiny my knees were pressed into to the seat in front of me the entire trip.

Cons: Poor customer service

Cons: Flight delayed due to late arrival of aeroplane.

Pros: Crew was generally nice and caring.

Cons: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.

Pros: Comfortable seat. Great crew!

Cons: Squishy space and very late flight unfortunately

Pros: Karl was amazing! So helpful and sweet!

Cons: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.

Pros: the crew was very polite and professional.

Cons: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.

Pros: crew / cabin staff always seem very friendly and genuine and a willingness to help

Pros: Very friendly crew. The meals are good, nice variety. Hot food is hot.

Cons: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.

Pros: Excellent service!

Cons: Seat comfort

Pros: Not crowded.

Cons: Food! I’ve never been on a 6+ hour flight where they didn’t serve any food!

Cons: They need to start checking in people earlier and have more people.

Pros: The flight was as close to as on time as any of the flight segments I had on this trip.

Cons: The boarding process was a disaster- the multiple parallel lines for different flights was a source of confusion and rife with line-cutters. Boarding everyone at once isn’t efficient and with a completely full flight results in delays and stupid behavior. Super unimpressed with Reykjavik airport.

Pros: The price.

Cons: You have to pay for confirmed seats, and the seats are uncomfortable. No free beer or wine on international flight and the ticketing in Dublin was SUPER slow!

Pros: Quick boarding, kind crew

Cons: All food and drinks for a cost. I had to run to make it to my gate which was quite a distance and a shuttle ride away.

Pros: Allowed us to have a week layover in Dublin on the way to Amsterdam

Cons: Most cramped flight I have ever experienced. Tiny seats, no legroom, and super narrow aisles so that people walking up and down would invariably bump your shoulder when they walked by - makes for a difficult sleep. Rude air hostesses Waited on ground 2 HOURS, inaccurate info, no service, nada

Pros: Everything except the food

Cons: The food.

Cons: Extremely poor communication about flight delays and missed connections. I’ll never fly icelandair again. Terrible experience.

Cons: My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation

Pros: The crew was great. I had read bad reports, but our experience was great.

Cons: Nothing , we greatly enjoyed our flight. It was another route to go to Europe and was very pleasant.

Pros: Nothing

Cons: This survey is broken and keeps sending you back to step 1. Icelandair staff were full of misinformation. Chicken sandwich was full of shrimp, which is a major allergen.

Pros: Seats are nice and comfy

Cons: Flight was late. Ground crew were atrocious and lost passengers and then insisted on counting the whole plane twice (as they got it wrong the first time). The flight was delayed by 4hrs in total and then Aerlingus denied compensation was due. Appalling performance

Pros: Aer lingus is the most comfortable way to travel

Cons: We ran a little behind; it would have been helpful for them to let us know they were running behind. Once you go through USA customs, there arent many options for refreshments or comfort. If I had known my flight would take off and hour and a half late, I would have been able to bide my time better.

Cons: Poor customer service

Pros: Great movies and TV available.

Cons: The food and service was pretty mediocre. The plane was old and felt dirty.

Pros: Amazing and helpful crew. Great seat.

Pros: Comfortable seat. Great crew!

Pros: Everything was easy

Cons: Business class seats are snug for big people compared to other airlines

Pros: Crew was great!

Cons: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(

Pros: Crew was friendly and helpful. I got some sleep on this red eye flight, surprisingly.

Cons: NA

Cons: Flew in a leased 767, 5+ hour flight. Seats had not been adjusted for US adults - very tight squeeze, both side to side and front to back, extremely uncomfortable. No in-flight entertainment (screens blank the whole trip), and minimal service - not even coffee. Terrible!!

Cons: Aircraft has TV equipment that is not functioning ,no phone chargers in the seats,dirty salon not even a snack!

Pros: Nice and helpful crew

Cons: Seats were very cramped. When I tilted my chair back to sleep, the people behind me went ballistic

Pros: Yes

Cons: Everything was good

Cons: Delay due to strike

Cons: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: Crew was great!

Cons: Can't complain.

Pros: Lunch was tasty. Crew was pleasant. Boarding was easy. Entertainment offered was excellent with a large range of things to watch/listen to. Flight was on time.

Cons: Blankets were not offered to passengers, I was disappointed by this.

Pros: Out of my four flights with Aer LIngus, this leg of my trip that both left and arrived on time. It is sad, that when landing they had to say thank you for flying another on time Aer LIngus flight. Makes me wonder how often are you not on time? My experience says 75% of the time your late.

Cons: First off, don't try charging me 150 euros to check my bags when I already paid for it at booking. Then who charges for 2,50 for a can soda on an air plane? Lastly, I'm 6'4" and the seats were so close there was no way to sit without my knees pressed into the seat in front of me.

Pros: The price point.

Cons: Service was terrible, staff was rude. For an international flight they provide you next to nothing. Only 1 meal and soda or water. They didn’t even have coffee or give napkins with the meal. The seats were smaller than usual and uncomfortable. In addition they lost our luggage.

Pros: The crew was great. I had read bad reports, but our experience was great.

Cons: Nothing , we greatly enjoyed our flight. It was another route to go to Europe and was very pleasant.

Pros: I missed my connection from Iceland to USA due to delayed departure from Ireland

Pros: It's just so nice on a long flight to not be jammed in like sardines!

Cons: Missing our original connection because Icelandair had to extract fuel, and having to wait an extra 4 hours meant we had a stressful leg to Chicago. The bus we booked had its last trip only 10 minutes after we landed and we just made it - not without some worry.

Cons: Need reasonable charge for checked bag, room so even a small person can sit with shoulders straight, breakfast on overseas flight. Seat depth has shrunk. Hard to hear announcements with airplane noise — air circulation?

Cons: Squishy space and very late flight unfortunately

Pros: the crew was very polite and professional.

Cons: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.

Pros: crew was nice

Cons: First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding.

Pros: The crew was outstanding and the good choices were excellent

Cons: The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system

Pros: Front and rear boarding is nice, makes the process go a little bit faster

Cons: Seems stingy not to offer any free drinks on a flight, not even water. I'm glad the major US airlines have not started doing that. Checked bag fees are based on weight which is fair in a way, but annoying that I have to pack a travel scale and weigh it the night before to avoid being overcharged.

Cons: Many people missed their connection at Dublin. I had a horrible ~6hr wait. Aer Lingus did nothing to help or compensate.

Cons: My bags did not make it to the destination. This caused me to miss a bus and train.

Pros: Everything except the food

Cons: The food.

Cons: The kindness of some members of the crew and better seat comfortability

Cons: 1) too hot. air conditioning could be better. 2) long waiting in lines during the boarding. the flight was delayed for 30 minutes

Pros: Crew was friendly and helpful. I got some sleep on this red eye flight, surprisingly.

Cons: NA

Pros: Not crowded.

Cons: Food! I’ve never been on a 6+ hour flight where they didn’t serve any food!