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Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

Everything was wonderful.What a truly great airline,i would definitely recommend Norwegian Airline.Food was veey good and i was in economy class.

The staff was very polite.

The flight was delayed close to an hour because a customer was rude and had to be removed from the plane. Also water was not free

Flight was on time, crew was friendly if a bit absent, newer aircraft than many others flying out of Accra

Food was 'interesting' and served late, seats were unbelievably cramped for a 5h45 flight, boarding took longer than it needed to

No delays. Efficient service. Comfortable seats and able to sleep easily.

N/a

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

Great plane good price for plane ticket.

Service was spectacular. The United crew was awesome.

Free dinner in lounge before flight; fully reclining seats; pleasant staff

Food okay

I had to go and get food for my vegan friend. Seats were so tight I could hardly move or rest.

The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly.

The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's.

No real complaints. Pretty decent international coach service. This was a code share on United. Vegetarian meal exceeded my rather low expectations. Entertainment was top notch... plenty of movies to choose from.

My only critique is that the crew could have been a lot friendlier. I am always very pleasant to the crew and expect the same in return.

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

The plane was uncomfortable, the seats looked unsafe, the flight was overcrowded with many crying babies, the food was terrible. Turbulence caused the flight to take an hour longer, which was even more excruciating.

The crew was very helpful Instructions for passengers were given clearly

The plane was very small and tight. Everyone had carry-on luggage but the cabin didn't fit! some people even had carry-on items larger than the cabin dimensions!! Food was cold and not tasty

The food was not good

clean. Seat covers nice and clean. furniture color scheme pleasant.

1. Seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food. 6. Electrical / USB / Network plugs or WIFI unknown.

- no attached gate - separate isolated terminal - even water is charged - uncomfortable seats

Inexpensive. On time.

Small waiting room in Amsterdam

The cabin service was great ! Great meals in economy, nice package of socks, earplugs etc, friendly staff !

To my surprise the airport procedure was bad in SFO as well. Not that bad as in Istanbul, but still they've managed to create a 20 mins delay and create a discrepancy between what was announced and what was on the screens during boarding.

I missed my flight and no-one was competent enough to help me. The reason I missed my flight was too short connection time but also ignorant staff who did hear my requests to use fast track. I will never fly Turkish Airlines again.

Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.

Consistent service

In cabin was too hot... and I left behind a favorite scarf....

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Cabin crew all speaking icelandic. Definitely a turn off to make me feel much more foreign and out of place.

Seat did not recline

friendly personnel

boarding procedure

cheap(?)

everything - absolutely no frills

Never going on an American airline again!

Flight left on time and boarding was fast.

The bathroom was disgusting, with puddles and papers all over the floor, the carpets around the seats were dingy, an there was garbage around the plane.

Average flight to get you where you want to go. That's it.

Rude air hostess. Very poor customer relations. Very poor.

Quick boarding, when it did eventually happen, almost 45 minutes late, due to late arrival of incoming flight.

I didn't like arriving at a different terminal and then having to walk through long corridors for nearly 10 minutes. I didn't like having to wait over 40 minutes for my baggage in a hall where the lights kept being turned off and on. I didn't like that there was no official there to apologise and offer some compensation, even in the way of a coffee voucher. I didn't like the fact that the luggage customer service guy couldn't get anyone in loading to answer his call, and that his only option then was to fill out a report. Not really much help to the guy whose wheelchair had so far failed to materialise. I didn't like the total lack of explanation or apology when it became clear that our luggage had seemingly been loaded on a later flight and that we were waiting for that plane to land. I didn't like that there are about 10 seats in the entire baggage hall, totally inadequate when a flightfull of people is waiting. Finally, I didn't like that it took 80 from the plane landing to my leaving the car park.