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New York to United Kingdom flight information

Flights arrive in United Kingdom
Flights depart from New York
Flight price £186
Airlines WOW air, Finnair, British Airways, Austrian Airlines, Norwegian Air UK, Air Canada, Lufthansa, SWISS, Virgin Atlantic, Delta

Book cheap flights from New York to United Kingdom (return)

Airports
Origin
New York
£303
only
£303
£269
only
£269
Newark
£186
only
£186
Destination
London
£235
only
£235
£286
only
£286
£186
only
£186
£235
only
£235
Tue, 19 Mar
EWR
Newark
LGW
London Gatwick
10h 25m
Thu, 21 Mar
LGW
London Gatwick
EWR
Newark
11h 25m
£186
Trip: 3 days
Overall 5.6 OK
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
CPH
OK 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

DUB
KEF
Mediocre 2.0

Pros: Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Cons: Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

SXF
KEF
Good 6.3

Cons: Seats are too small

SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Tue, 26 Mar
EWR
Newark
LTN
London Luton
18h 10m
Tue, 9 Apr
LTN
London Luton
EWR
Newark
16h 15m
£235
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 25 Feb
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 50m
Tue, 5 Mar
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
£269
Trip: 9 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,291 reviews
Overall
7.8
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
JFK
HEL
OK 5.3

Pros: Clean less of the plane

Cons: Entertainment system did not work at all

HEL
JFK
Good 6.3

Pros: blueberry juice, service and friendliness

Cons: no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back

CPH
HEL
Good 7.0

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

HEL
JFK
OK 5.3

Cons: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

HEL
LIS
Mediocre 2.6

Pros: I got to my destination

Cons: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki.

Wed, 20 Feb
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 50m
Wed, 27 Feb
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
£272
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
JFK
LGW
Excellent 10.0

Pros: It went well . No problems.

JFK
LGW
Excellent 10.0

Pros: The attention of the flight attendents. And tht We were on time.

JFK
LGW
Good 6.0

Cons: air condition from above and from everywhere, it was too cold for me.

JFK
LGW
OK 5.6

Cons: Very disappointed by the comfort of economy premium. Very!

JFK
LGW
Excellent 9.0

Pros: Excellent service and amenities

Cons: Nothing

Tue, 19 Feb
EWR
Newark
LHR
London Heathrow
33h 20m
Fri, 22 Feb
LHR
London Heathrow
EWR
Newark
8h 20m
£286
Trip: 4 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 13 reviews
Overall
8.1
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.3
Food
7.5
EWR
LHR
Good 6.0

Pros: It seemed like the crew and passengers had really good attitudes; which always goes a long way.

Cons: The screens were very small. It would have been nice to have an entertainment menu, with the ability to choose a film and to have a play/pause option. Meal options were limited; by the time I could choose pasta was the only choice left. I would have also appreciated the option of herbal or decaf tea.

VIE
VAR
Good 7.6

Pros: Efficient timely.

VIE
STR
Excellent 10.0

Pros: Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?

Cons: The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!

EWR
LHR
Excellent 10.0

Pros: Great plane good price for plane ticket.

EWR
LHR
Mediocre 2.0

Pros: The staff were kind

Cons: The seat was worn down and very uncomfortable. The screen was super tiny and terrible quality. Everything was caked in old dirt

Thu, 24 Jan
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 30m
Mon, 4 Feb
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
£290
Trip: 12 days
Overall 4.3 OK
Based on 9 reviews
Boarding
6.0
Comfort
6.2
Crew
6.5
Entertainment
6.3
Food
5.0
JFK
LGW
Good 6.0

Pros: Excellent enteraintment

Cons: Delayed flight and no food no water and less comfortable seats.

LAX
LGW
Excellent 10.0

Cons: We just hoped that we were given an advanced explanation on the Luggae Allowance we were allowed based on our ticket as coordinated by Kiwi.com

JFK
LGW
Mediocre 2.0

Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

JFK
LGW
Good 6.3

Pros: Comfortable seats (787), more-or-less on-time service.

Cons: Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

JFK
LGW
OK 4.6

Cons: Charged exhorbitant fees delayed the flight and barely apologized

Sun, 7 Apr
LGA
New York LaGuardia
LHR
London Heathrow
16h 50m
Wed, 1 May
LHR
London Heathrow
LGA
New York LaGuardia
13h 31m
£303
Trip: 25 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,442 reviews
Overall
7.2
Boarding
7.4
Comfort
7.1
Crew
7.7
Entertainment
6.9
Food
6.5
SFO
YYZ
Excellent 10.0

Pros: Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538! How do they do it?

YVR
SFO
OK 5.6

Pros: We finally got to our destination

Cons: Weather delayed the flight by around 4 hours. Crew at the airport were clearly stressed and took it out on stressed passengers. You had to ask for everything rather than the crew proactively doing things to make people comfortable (regular updates, food vouchers, going around making sure people are comfortable). Captain on plane was good. Crew on plane was ok, more socializaing with each other rather than being proactively helpful.

PVG
YUL
Excellent 8.0

Pros: Good service good flight fair food and nice seat.

Cons: Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything.

YVR
YYZ
Excellent 9.6

Pros: New "signature" business class is smaller than the old pod, but very functional layout.

Cons: Food created by Chef Hawksworth is mediocre at best.

YYZ
YUL
OK 4.6

Cons: were not served drinks

Thu, 14 Mar
EWR
Newark
LHR
London Heathrow
7h 05m
Wed, 20 Mar
LHR
London Heathrow
EWR
Newark
11h 40m
£304
Trip: 7 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 7 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
SOF
FRA
Excellent 10.0

Pros: Service efficiency.

FCO
FRA
Excellent 8.0

Pros: The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean.

Cons: Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?

MUC
DUS
Mediocre 2.0

Cons: Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???

EWR
LHR
Excellent 9.0

Pros: We arrived in London ahead of time. We go to Newark ahead of time

Cons: The food

SFO
FRA
Good 6.3

Pros: Good standard Lufthansa service

Cons: Economy seats are too cramped, in comparison to the other airlines

Tue, 2 Apr
EWR
Newark
LHR
London Heathrow
13h 25m
Wed, 10 Apr
LHR
London Heathrow
EWR
Newark
13h 05m
£304
Trip: 9 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,653 reviews
Overall
8.2
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.7
Food
8.0
BOS
ZRH
OK 5.6

Pros: Service god

Cons: Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice

ORD
ZRH
Good 6.0

Cons: Food is bad

ZRH
SFO
Excellent 8.0

Pros: Crew was lovely! Friendly and happy. Well organized and responsive.

Cons: Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in.

ZRH
DXB
Good 6.0

Pros: Cabin cleanliness isgood

Cons: Food is bad

LHR
ZRH
Excellent 9.2

Pros: Really good flight. Clean,on time, efficient. Early arrival even

Mon, 18 Feb
JFK
New York John F Kennedy Intl
LHR
London Heathrow
6h 55m
Thu, 28 Feb
LHR
London Heathrow
JFK
New York John F Kennedy Intl
8h 20m
£305
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 102 reviews
Overall
8.1
Boarding
8.2
Comfort
7.7
Crew
8.5
Entertainment
8.0
Food
7.7
JFK
LHR
Mediocre 2.0

Pros: Nothing

Cons: Everything incl customer service at the airport

JFK
LHR
Mediocre 2.0

Cons: They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone

JFK
LHR
Excellent 9.6

Pros: Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay.

Cons: Nothing

JFK
LHR
Good 7.6

Pros: Easy and on time boarding.

Cons: Seats are extremely small. And when the seat in front reclines they are basically in your lap.

JFK
LHR
OK 4.0

Cons: Bad entertainment system

Wed, 1 May
EWR
Newark
LHR
London Heathrow
7h 05m
Thu, 9 May
LHR
London Heathrow
EWR
Newark
8h 15m
£305
Trip: 9 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 22,572 reviews
Overall
8.1
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
ATL
CHS
Good 6.0

Pros: 36 minute flight..

Cons: Not really much you can do

CMH
DTW
Mediocre 2.0

Pros: Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late.

Cons: Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working.

CUN
MSP
Excellent 10.0

Pros: Crew was extremly helpful, friendly and happy.

PNS
ATL
Excellent 9.6

Pros: Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran.

ATL
PHX
Excellent 10.0

Pros: Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane.

Cons: We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like.

Tue, 19 Mar
EWR
Newark
LGW
London Gatwick
10h 25m
Thu, 21 Mar
LGW
London Gatwick
EWR
Newark
11h 25m
£189
Trip: 3 days
Overall 5.6 OK
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

SFO
KEF
Mediocre 2.0

Cons: Didn't take the flight. Wasn't allowed to cancel.

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

Tue, 26 Mar
EWR
Newark
STN
London Stansted
17h 45m
Tue, 9 Apr
STN
London Stansted
EWR
Newark
16h 15m
£235
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 19 Mar
EWR
Newark
LGW
London Gatwick
10h 25m
Tue, 26 Mar
LGW
London Gatwick
EWR
Newark
11h 25m
£217
Trip: 8 days
Overall 5.6 OK
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

Cons: Seats are too small

KEF
CPH
OK 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

Wed, 6 Mar
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 50m
Thu, 14 Mar
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 10m
£269
Trip: 8 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,291 reviews
Overall
7.8
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HKG
HEL
Excellent 9.6

Pros: Overall pretty good. Newer plane, business class is well configured.

Cons: Food was good, not great. Seats when flat are quite hard.

LED
HEL
Excellent 10.0

Pros: everything

CPH
HEL
Good 7.0

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

HEL
JFK
Excellent 9.6

Pros: everything was good

Cons: Needed a bit more food :)

ARN
HEL
OK 4.3

Pros: There was room available.

Cons: This was not business class!

Mon, 8 Apr
JFK
New York John F Kennedy Intl
LGW
London Gatwick
7h 00m
Wed, 24 Apr
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 00m
£272
Trip: 17 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
JFK
LGW
Mediocre 2.0

Pros: Nothing

Cons: Flight was delayed by 2 hours because of hydronic issues. I feel asleep and missed the food which was part of the ticket wasn’t woken up. Was then woken by the passenger behind kick my chair which was not comfortable at all and the entertainment system was something out of the 80s, screen so small could see the picture that well and the touch screen was not that reactive. Cabin crew we grumpy. Ashamed this is called British not what I called British........

JFK
LGW
Good 6.0

Cons: air condition from above and from everywhere, it was too cold for me.

JFK
LGW
Excellent 10.0

Pros: The attention of the flight attendents. And tht We were on time.

JFK
LGW
Excellent 9.0

Pros: Excellent service and amenities

Cons: Nothing

JFK
LGW
Good 6.0

Pros: The entertainment this time was working. Always a bonus. Loos were kept clean.

Cons: The younger staff are moody and sullen. If you don't like long hall flights change your job. BA your seats are SO old it's like sitting on a park bench for hours. I know we are in the lowest paid seats but it really isn't acceptable.

Sun, 24 Mar
JFK
New York John F Kennedy Intl
LGW
London Gatwick
6h 50m
Tue, 2 Apr
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 00m
£269
Trip: 10 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,291 reviews
Overall
7.8
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
JFK
HEL
OK 5.3

Pros: Clean less of the plane

Cons: Entertainment system did not work at all

BUD
HEL
Excellent 8.0

Pros: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Cons: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.

LED
HEL
Excellent 10.0

Pros: everything

ARN
HEL
OK 4.3

Pros: There was room available.

Cons: This was not business class!

HEL
LIS
Mediocre 2.6

Pros: I got to my destination

Cons: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki.

Tue, 30 Apr
EWR
Newark
LTN
London Luton
17h 20m
Wed, 8 May
LTN
London Luton
EWR
Newark
16h 15m
£269
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 8 Apr
JFK
New York John F Kennedy Intl
LGW
London Gatwick
7h 00m
Wed, 24 Apr
LGW
London Gatwick
JFK
New York John F Kennedy Intl
8h 00m
£272
Trip: 17 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
JFK
LGW
OK 5.6

Pros: Food was OK Pilot was great and took time to explain everything. Helpful and necessary.

Cons: Two hour delay

JFK
LGW
Good 6.0

Cons: air condition from above and from everywhere, it was too cold for me.

JFK
LGW
Mediocre 2.0

Pros: Nothing

Cons: Flight was delayed by 2 hours because of hydronic issues. I feel asleep and missed the food which was part of the ticket wasn’t woken up. Was then woken by the passenger behind kick my chair which was not comfortable at all and the entertainment system was something out of the 80s, screen so small could see the picture that well and the touch screen was not that reactive. Cabin crew we grumpy. Ashamed this is called British not what I called British........

JFK
LGW
Excellent 10.0

Pros: Its hard to consider a flight where you got bumped up from premium economy to business as anything other than a 10!

Cons: The dining choices in the terminal British Airways uses are dismal. I am not sure British Airways has any input to this but the line in arrivals for US passport holders was approximately 2.73 miles long while the line for UK/EU passports was perhaps 40 feet long - not a very welcoming situation. Perhaps a little pressure applied by the major airline could improve this situation.

JFK
LGW
Good 6.3

Pros: Had a line of seats to stretch out

Cons: Food was not good, coffee terrible

Wed, 20 Feb
EWR
Newark
LHR
London Heathrow
7h 10m
Mon, 25 Feb
LHR
London Heathrow
EWR
Newark
23h 45m
£303
Trip: 6 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 13 reviews
Overall
8.1
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.3
Food
7.5
VIE
MXP
Good 6.6

Pros: It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight.

Cons: The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like.

EWR
LHR
Excellent 8.0

Pros: Everything seemed all right

VIE
STR
Excellent 10.0

Pros: Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?

Cons: The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!

EWR
LHR
Excellent 10.0

Pros: Service was spectacular. The United crew was awesome.

CPH
VIE
Good 6.6

Pros: On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline.

Cons: No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something.

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