Find cheap flights from New Zealand to London Gatwick Airport

Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."

Pros: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Cons: "Can't think of anything, everything was very good."

Pros: "Crew were Great, With great service"
Cons: "10/10"

Pros: "Amazing trip Qatar airline is great"

Pros: "Good service in future always Qatar Airlines"

Pros: "Good service from the crew and good food."
Cons: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"

Pros: "Service was okay."
Cons: "Could have been more customer focused!"

Pros: "Crew amazing , cooperative"
Cons: "Doing great"

Pros: "Very courteous, friendly, professional flight crew and gate crew."
Cons: "Nothing to mention...very pleased"

Pros: "The crew is always very professional."
Cons: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"

Pros: "Great crew!!!"
Cons: "Nothing"

Pros: "Crew was very friendly"

Cons: "Excellent service !!!"

Pros: "The service as usual on Qatar is excellent"
Cons: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"

Cons: "Boarding process, and in-flight entertainment and wifi"

Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."

Pros: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."

Pros: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Cons: "No comment."

Pros: "Flight was on time, touch down smooth"
Cons: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"

Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"

Pros: "As efficient as ever"

Pros: "Great crew, aircraft etc"
Cons: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."

Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."

Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."

Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"

Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"

Pros: "Good service"
Cons: "Food"

Pros: "Everything"
Cons: "Nothing"

Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."

Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."

Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."

Pros: "We carefully taken care . The Hotess were alright"
Cons: "Their food are ok"

Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"

Pros: "legroom"
Cons: "being in the middle of three"

Pros: "business cabin nearly empty. comfortable seats"
Cons: "Expensive WiFi"

Pros: "Snacks and the crews on board"
Cons: "The crews in the airport, not friendly. They dont even smile!"

Cons: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"

Pros: "Qatae Airways is second to non as always"

Pros: "I was flying first time via Qatar and I am very impressed how excellent was everything."

Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."

Pros: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."

Pros: "crew was excellent, very attentive"
Cons: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"

Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."

Pros: "All good thank you + food and crew and entertainment"
Cons: "All good thanks"

Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."

Pros: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."

Pros: "comfortable seats good service"
Cons: "nothing"

Pros: "Food service was good"
Cons: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"

Pros: "Great services"
Cons: "Boarding slow"

Cons: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."

Pros: "Attentive staffs, shortest time on flight connection."
Cons: "My seat couldn't recline"

Pros: "Service is excellent as always"
Cons: "Food could be better"

Pros: "Comfortable premium economy seat. Nice crew."
Cons: "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."

Pros: "Crew was very friendly"
Cons: "More comfortable seats"

Cons: "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"

Cons: "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"

Pros: "Comfortable plane and a good price"
Cons: "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."

Pros: "Awesome crew, full flat seat"
Cons: "Western menu"

Pros: "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
Cons: "Food okay could have been better. Entertainment system excellent but television shows section could have been better."

Pros: "Excellent customer service with every question"
Cons: "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."

Pros: "Boarding was smooth since I was sky priority"
Cons: "Very uncomfortable seats. Crew was just did their job. Nothing to smile about. Less frequently came out to offer on a 15 hour flight. Entertainment was weak, especially the Indian section when there are so many Indians traveling... just a basic, cramped up, not to smile about flight."

Pros: "Services good"

Pros: "Services verygood"

Pros: "Got an exit row seat. Lots of leg room."
Cons: "No complaints."

Pros: "Crew excellent"
Cons: "Cramped."

Pros: "Everything"
Cons: "Couldn’t fault anything"

Cons: "I dropped my fork on the floor. The 1st crew, who did not understand Mandarin came back with salt and pepper,even I asked for the fork in English. I asked her again, but she impatiently told me each meal plate came only with one set of utensils."

Pros: "Quick easy boarding"
Cons: "Food needed salt, wasn’t very tasty"

Pros: "Service was efficient and responsive ."
Cons: "Food was good"

Pros: "The movies and food"
Cons: "I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much."

Pros: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
Cons: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."

Pros: "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
Cons: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."

Pros: "Good entertainment choice"
Cons: "Average economy plane food"

Pros: "Food is awesome as well!"

Pros: "Food was ok"
Cons: "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"

Pros: "None."
Cons: "I spent another one thousand us dollar to buy another ticket, because their website's problem. I will file complaint when I am back to USA."

Cons: "Smell was so bad"

Cons: "Smell was so bad during flight"

Pros: "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
Cons: "Taoyuan airport facilities"

Pros: "Living in novotel while staying in Taipei"
Cons: "stuck in Taipei"

Pros: "Food is surprisingly not bad, with entertainment is a plus."
Cons: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"

Pros: "Everything"
Cons: "The English of the crew wasn't fantastic"

Pros: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Cons: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."

Cons: "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"

Pros: "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
Cons: "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."

Pros: "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
Cons: "Nothing I didn't like."

Pros: "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
Cons: "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."

Pros: "The service from the beginning to the destination was great. I found the staff very professional"
Cons: "none"

Pros: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Cons: "the time the flight was available for."

Cons: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."

Pros: "Comfortable and relaxing!"
Cons: "-"

Pros: "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
Cons: "-"

Pros: "Transit was smooth and efficient."
Cons: "-"

Pros: "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
Cons: "A change of snack for to and fro journey would be good."

Pros: "Everything, the service, the food, the disposable toothbrushes & toothpaste in the bathrooms, I’ll always fly China Air going to Asia from now on, they are awesome!"

Cons: "the food to much asian"

Cons: "Nothig"

Cons: "Nothing"

Cons: "Everything was a joke to a West standard"

Pros: "crew were good, food was ok in premium economy."
Cons: "being in club class or first class"

Pros: "Fast check in. Boarding orderly."
Cons: "AC on the airplane. It was extremely hot. We have to use the magazine to fan ourselves...."

Cons: "Amazing"

Pros: "Efficiency"

Pros: "Entertainment system and staff were kind"
Cons: "Food really wasn’t good on this leg for either evening meal or snack first thing."

Pros: "It went well . No problems."

Pros: "Arrived ahead of the schedule"
Cons: "Not even a free bottle od water included in price of the flight anymore."

Pros: "most pleasant flight i have had. Crew were perfect"
Cons: "nothing"

Pros: "Despite all the “delays” it actually arrived on time."
Cons: "First it was on time (this morning t-12 hrs) Then it was delayed (delayed incoming flight) Then the plane changed and was on time Then something weird happend, departure was on time, arrival was delayed by 2 hours. Of course, officially there was no delay as departure was still on schedule - but “departure” just means everyone is boarded and plane door is shut, you could still be sitting on an empty stand on the tarmac for two+ hours. Complaints ensued. Captain rerouted plane. Back on time. Arriving at LGW is ridiculous - only 3!!!! THREE! Border nazis manning passport desk for entire south terminal, there must have been at least 700 people queueing. So that delay of 1 hour plus still occurred just within the airport. #ThisIsBrexitBritain #BrokenBritain #PeopleJustDoNothing #NothingWorks #AlexCruzIsACunt"

Pros: "We were given a voucher for our meals ."
Cons: "Our flight was cancelled after all passenguhaf boarded due to some mechanical problems. Big issue with hotel accommodation."

Cons: "Late... Now we have to buy water!"

Pros: "Nothing"
Cons: "The complete lack of help from BA staff after I missed my flight. No helpful suggestions at all when I asked for guidance. Just 'the flight is closed and there are no more seats left today'."

Pros: "Crew were awesome, plane was clean and entertainment and food were good."
Cons: "My seat was a little uncomfortable, my mid and lower back had very thin cushioning and I felt the knees of the person behind me in my back throughout the flight."

Cons: "I'm not sure why the lady at the check-in desk was sooo rude and unwilling to help. Customers' presence was really bothering her..."

Pros: "Nothing g"
Cons: "Business class was same as economy and I paid a lot more. Ordered special meal but didn't get either"

Cons: "They kicked me off the flight and I missed my husbands performance"

Pros: "The crew was very nice"
Cons: "The seats are not too comfortable"

Pros: "On time , efficient process. Courteous counter staff."
Cons: "Only H2O. Nicole and dime on everything else."

Pros: "Because someone was sitting in my seat, I was moved to one near the exit which has more legroom, without having to pay £28. The flight was on time and we were kept well informed of some chaos that was happening around push back."
Cons: "The atrocious check-in process - why only 24 hours or less? Why are you always allocated a seat between other people. Why is it almost impossible to change that? - oh yes, because BA want you to pay a premium to avoid the hassle."

Pros: "The crew as expected were helpful and friendly."
Cons: "The seats were somehow closer together than our flight out so knees rested against the seat in front. The in flight food service had run out sandwiches and the flight was delayed."

Pros: "The attention of the flight attendents. And tht We were on time."

Pros: "Attendants were courteous and the food was good."
Cons: "The entertainment and info system was small and not clear."

Cons: "Crews hair all seemed to be scruffy with bits hanging in their face. Most unlike BA. Only thing I can think of all rest was faultless"

Cons: "According yo the kayak app on the moment of booking the flight was going to Heathrow, but it went to Gatwick. In addition, the tariff did not include one checked luggage as shown on the app as well. Really disappointed with my first use of kayak."

Pros: "Very helpful crew, smooth flight, choice of small meal - great"
Cons: "No entertainment but it is a short flight"

Pros: "Some sleep"
Cons: "No food or drink provided in crappy seats"

Cons: "We booked seats in row 30, and your seat plan showed more than 30 rows, i think it was 36, but we landed up at the back against the toilets would never have booked if aware there were only 30 rows, and to top it by the time sandwiches got to us only wraps lef, not happy at all"

Pros: "On time, lunch"
Cons: "No entertainment but it was only a two hour flight"

Pros: "Arrived alive"
Cons: "Indifferent inflight service is probably a compliment. The worst insult was to the 120 passengers whose flight to Heathrow was cancelled. They waited hours for the flight to Gatwick. On arrival BA announced that the buses that were promised by ground staff in Venice had not been arranged because BA didn't have the resources at hand. Useless as usual!"

Pros: "Quick and efficient. Very informative about delays."

Pros: "Excellent service and amenities"
Cons: "Nothing"

Pros: "nothig"
Cons: "No USB port for charging phone and poor audio watching entertainment"

Pros: "Liked the dinner. Loved the dessert (chocolate cake )"
Cons: "Didnt like the breakfast. Omelette eggs too greasy aswell as the rest of food. Coffee wasnt good either"

Pros: "Nothing. Not one redeeming thing to say. What a shame."
Cons: "Everything. Massive delay, but not that much as it was JUST before the threshold (by 5 minutes), cheats. Radio failure was the excuse, followed by crew change - yeah, right, not buying that one - more like radio was fine, but crew wanted to chip off work early and avoid last flight (common tactic for a demoralised/unionised workforce). Border is still broken at LGW. THIS is Broken Brexit Britain."

Pros: "Flight was punctual, left on time and arrived in Gatwick early."
Cons: "Took 2 hours 20 mins to be offered in flight catering on a 2 hour 30 min flight. Next time will be bringing my own food and drink."

Cons: "We had to cancel flight due to Hurricane Irma change of flights from London. BA refused to let us rebook or change flight. Poor poor customer service! I will never fly BA again!!"

Cons: "Economy seats are very uncomfortable for a long flight"

Pros: "The staff"
Cons: "The food, the seats were old and cramped and i could feel every movement from the ppl behind and actually got shouted at by the man in front of me because i put my water bottle in the pouch in my seat. He thought i was punching the seat. inflight entertainment was brutal, limited selection of movies and bad ones at that. The screen was old and pixelated..... Food was bland and not edible. It was a red eye and we were not given eye masks, toothbrushes or ear buds. Horrble experience ill never fly BA again"

Pros: "I liked that I got home safe"
Cons: "I didn't like the 2 hour delay to my schedule. Zero complimentary drinks or snacks to say sorry. Bumpy ride for two and half hours. Stuck on the tarmac at Gatwick for 40 minutes."

Cons: "1 hour delay on return journey on a packed flight, but at least that delay was in the airport and not sitting on a plane"

Cons: "Flight full takes longer time for boarding . But staff was nice and efficient . Lots of leg room comfortable chairs."

Cons: "At airport had line for baggage drop if had boarding passes. But, then only had one station open out of four or five. One person had problem I guess. Line didn't move for 10-15 minutes. VERY BAD!!"

Pros: "Nothing"
Cons: "Terrible catering Seat comfort horrible worse than low cost Lounge overcrowded with no seat and no food left"

Pros: "Dealt nicely"
Cons: "Not much different that cheap airlines"

Cons: "Friendly staff, clean plane"

Pros: "Crew was friendly"
Cons: "Seats not comfortable"

Pros: "Crew were especially friendly and helpful. Very smooth sailing all the way. Just luck that it wasn't a full plane. Lots of pillows and blankets. Food was good."
Cons: "Audio for music wasn't the best. In fact, classic station had skips and drags. Volume inconsistent, although controls were responsive, especially for movie. Coach seats begin to feel like park benches after 5 hours."

Pros: "The crew was ON TOP OF IT."

Pros: "Great crew, and delicious food! The seats were not bad either."
Cons: "The entertainment system was outdated."

Cons: "The flight was delayed and on the arrival we have to stay inside for sometime."

Cons: "Food is too salty, can’t even eat ."

Cons: "The food could be improved."

Pros: "Crew was nice"
Cons: "Seat could have been better but less crowded on the way back so I was able to change seats for more leg room and arm rest"

Cons: "So hot on the plane and cramped."

Pros: "The worst air travel experience I’ve ever had."

Cons: "My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating."

Pros: "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
Cons: "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."

Pros: "Plane was okay/good. Crew was good."
Cons: "Food"

Pros: "Plane was good (Economy class)"
Cons: "Food"

Pros: "OK"
Cons: "Ground service staff (not individual) in PVG showed poker face to customers not only to me."

Cons: "MU ground service in PVG was fair during check in, it was not as polite as in HK."

Pros: "Seats are comfortable."
Cons: "Check in agents could have been more professional"

Pros: "I hated the airline!"
Cons: "The food was terrible and the staff was not nice at all. Worst airline."

Pros: "Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation..."
Cons: "Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster"

Cons: "It’s no fault of crew that the flight is difficult due to length of time from Pudong to Vancouver! But the seats are too close for such a long flight and my tv only had one ear plug working (yes, we changed plugs to try to get it to work, but because the plug-in jack on the tv itself was broken, it just wasn’t able to be fixed during my flight), and the tv is the only thing that makes the flight remotely bearable!!"

Pros: "Left on time."
Cons: "Food very unappetising. Poor movie selection"

Pros: "The flight attendants were very nice and helpfult"
Cons: "That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member."

Pros: "Loads of space. Super crew,"
Cons: "Nothing. It was perfect."

Cons: "I had an issue with reserving seats"

Pros: "Punctual"
Cons: "I was surprised for an overnight flight, no pillows provided, no toothpaste available, need to take hus from plane to terminal"

Pros: "Recliner seats were spacious and comfortable. Flight was on time. The meal was good also."
Cons: "Very long walk from check in to gate - (C 1). No jetway at pvg, but did have a business class bus"

Pros: "clean cabin, nice service, smooth connection"
Cons: "some of the crew didn't understand English very well, not much movie choice on board"

Pros: "Punctual. Seat space better than most airline"
Cons: "Food is meh"

Pros: "Short layover, very good price."
Cons: "Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!"

Cons: "There were dried throw up on my sister's seat belt (next to me) and on the floor below us so the the whole duration of the flight smelled like throw up."

Pros: "We didn’t crash, nothing special about this company. Does the minimum work."
Cons: "Ran out of supplies, bathrooms are not kept up, extra costs for emergencies row. Disorganized boarding process (non existent)."

Cons: "They did not inform me of a close to three hour delay."

Cons: "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."

Pros: "Personal, comfortable, easy"
Cons: "The breakfast pack was ok but the scroll thingy was dry and not very nice!"

Pros: "The staff was excellent and nice . Looking after everybody same"

Pros: "same as before Staff excellent and nice with everybody"
Cons: "the foods"

Pros: "Clean, comfortable and ahead ov time"
Cons: "Nothing"

Cons: "Flew from NY to Shanghai, had a 6 hour layover, then boarded my flight to Tokyo. China Eastern left my luggage behind in Shanghai, along with everyone else who was also on the NY>Shanghai flight. I do not understand how this happened, since the layover was 6 hours!! The layover was exhausting after a 14 hour flight, and then to arrive in Tokyo with no luggage made it even more tiring. The airline offered no compensation. Thankfully JAL was responsible with helping me once in Tokyo and they facilitated the delivery of the luggage to my hotel- in the middle of the night. It was inconvenient and disappointing after 24+ hours of travel. Not to mention - food was absolutely terrible. And headphone quality was no good for watching any of the films."

Pros: "good selection of movies"
Cons: "food"

Pros: "Average cleanliness, crew friendly, free meal decent, but the ice cream treat was the highlight."
Cons: "Bathroom was dirty and functioning poorly. Security to get to the departure gates was laborious and SLOW."

Pros: "New plane. Airport at LAX and Shanghai clean."
Cons: "Bad food and lost my luggage with all my cosmetics and shoes When I asked for different food they said that was all they had. They told me they had 24 hrs to find my luggage."

Pros: "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
Cons: "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."

Pros: "I do not think the check in staff could have been any more useless, they wanted us to collect our luggage at every transfer, the plane was cramped, obviously made for people a lot shorter than my 6 ft, majority of the food was not edible for western people. I will not be using them again."

Pros: "Nice crew"
Cons: "Old plane , a bit beat up"

Pros: "Staff very friendly"
Cons: "Choice of food. Very limited for business class. Movie selection very limited also."

Pros: "Friendly staff"
Cons: "Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines."

Cons: "The food!"

Pros: "Food, service on board"
Cons: "Im not realize that my luggage is not direct to nagoya, so i need to claimed my luggage, re-check in and imigration in shanghai. I just have 2,5 hours to do all stuff. Thanks god i make it to onboard in time with help other passanger that let me do immigration check first."

Pros: "Friendly staff"
Cons: "All was good."

Cons: "There is no"

Pros: "Professional and quick boarding"

Pros: "Crew was nice. Boarded on time. Great pilot to get us through the foggy weather"
Cons: "The food is nasty"

Pros: "Just about everything"
Cons: "I had lower expectations. That's probably I did not dislike anything. I'd easily benchmark China Eastern to Cathay Pacific. Very happy. Will use China Eastern again. For sure"

Pros: "The flight was on time. The boarding process is quite efficient."
Cons: "My seat had a hole in it and a plastic part of the mechanics was protruding out sticking me in the leg the entire time. The food was not good. Wish they would start letting you use your cell phone in "airplane mode" on the flight."

Cons: "Still don’t understand why this is the only airline in all my travels that would not let you use your phone in airplane mode. But iPads are ok? Strange music and a lot of turbulence over the 9 hour ocean flight. Pretty scary."