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The flight was excellent and we appreciate that they ran the flight even though only 9 of us were on board!

Excellent round trip from London Gatwick to Newquay Cornwall! Personable staff and crew, bags made it, flights on time. For me it was 5 stars.

For a small aircraft the choice of food and drinks was excellent compared to other ATR 72 operators. Checked in baggage as standard means easy boarding and disembarking for all.

I shall never book a budget airline flight ever again. Saturday morning flight to Belfast cancelled, rescheduled for following day, arriving 25 minutes before scheduled departure flight. I made the mistake of buying a non-flexible, non-refundable ticket options were so much more expensive. Alternative options offered by KAYAK did not come close in any way to my original booking; My first and last attempt to book a flight through Kayak.

Every flight on this airline is delayed, generally upto 2 hours for an internal flight. Very poor and absolute logistical disaster.

Golf Bags never made it on the flight. Very expensive golf bag and. Clubs,shoes, clothing. Will file a claim against Aer Lingus

The first leg of my 2 flights were delayed, causing me to miss my second flight and have to stay the whole night in Dublin. Super upset with this experience, and I still need to figure out how to get compensated for this.

Long unexplained delay, uncomfortable back row, long waits for trash collection.

Great service on the plane and by ground staff. great prices. I was able to change seats on the plane. The allocated seats cannot be changed when checkin in online. They have to be done at the airport if you check in at the airport or on the plane by asking a stewardess / steward.

Plane could have been cleaner. There were many crumbs and crud around the seat mounts.

I fly to the USA every 6wks on Ave and 99% of the time I fly Aer Lingus. If I fly BA I’m always disappointed. My only criticism is the food. I’m vegan and over the last year it’s got slightly better these last couple of flights but on the whole it’s not good! Salad and fruit salad for breakfast and that’s also the starter and desert for the lunch/dinner and the main is usually rice with fried veg 😳the pasta is pretty good though. That’s been the last 2 meals…. Everything else is fantastic.

The flight was half full and I presume that the next few days are even less busy not sure why they are still charging a premium to change a flight.

I was pleasantly surprised - it has been awhile since I traveled with them - other than being delayed leaving Malaga everything ran very smoothly- yes I would travel with aer Lingus again and yes I would recommended

I loved how they arrange boarding (starting with people seated in back and moving to the front). Flight crew was very polite and welcoming. Seating was ok, I felt like there was enough leg space however it is noticeable when the passenger in front of you sets their seat back.

Short flight so not much to rate. Surprised I had to pay for a soda.

Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew

Long delay resulted in my being unable to catch a train home and resulted in an additional £76 cost for an Uber

Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off

The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.

The on board air steward really made the journey. He was very entertaining

I was disappointed there was a 40 minute delay to flight

Well Is extra charge for everything and other companies include that and the price.

The trip itself was good. I have given only good as rating, because my first flight has been cancelled by a different airline and that caused disruption in my trip. I spent over ten hours in Luton airport and that caused me high tiredness, sickness, because of the very early initial trip. easyJet staff has been professional and friendly.

Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.

Delayed and then further delayed with no announcement made so that all the passengers (who were standing in the jetty) could hear. We stood there for well over 20 minutes. We were further delayed through weather but no one explained that to us until the pilot made an announcement when finally on board

On time and reasonably comfortable. These airlines need to find a way of sitting their passengers in queues whilst waiting to board

It was fine. Communication was great as we were delayed

We arrived at the airport by taxi so as to be there two hours ahead of take-off. On arrival I received a message stating that the flight would be 85 minutes later than planned. An hour later another message stated that it would be a further 20 minutes late. There was no mention of the almost 2 hour delay once we boarded. Needless to say, they didn’t trumpet their “arrive-on-time” signal. At least we got there eventually.

Long delay. Terrible airport - too busy, not enough seating or food/drink outlets.

The seat could have had more cushioning. My backside was sore after 30 minutes of the flight

The flight departed and arrived on time. A member of the staff at the gate was awful. She asked me to get the duty free purchases out of the hand luggage to see if it would fit inside their box, which it did. It was the embarrassment in front of the other passengers and the hassle of getting my stuff out of the bag and back in again that was totally unnecessary. They try to squeeze every single euro they can get out of their passengers. The seats were uncomfortable with little space in between them. The flight was quite noisy with lots of announcements trying to sell food, drinks, gifts and souvenirs etc.

Cardiff is a great airport but they pen you in at a gate way too small for passenger numbers. Called to the gate too soon and air conditioning was not in operation despite the heat. Cardiff should do better as a small relatively quiet regional airport.

Good, everything went straight forward and on time, I am satisfied

Perfect timing, perfect departure, lovely crew on the ground and in the air.

Good flight. Take off a little late but make up the time

We were never contacted that our flight from Glasgow to London was delayed. Got to airport six hours early to find that we were going to miss our connecting flight to BWI. Our flight is scheduled for two days later and they only gave us a voucher for one night hotel. E we’re delayed on the front end too and had to fly to Edinburgh instead of Glasgow arriving six hours and taking a $200 cab!

There was no entertainment offered or expected, so please disregard my readings of that component. The flight was fantastic. Efficient boarding, takeoff, and even early arrival!

We got our seats and was surprised at the half empty plane, so had a very good hostess and we enjoyed the whole flight back home, so the only thing we had to wait for was the passenger assistance that was not there and had to wait about 20 mins on the jetway.

The crew were very friendly and helpful. Also, the airline was very strict and not very helpful when I wanted to start by boarding from Heathrow airport instead of Glasgow international airport. I stayed 10 hours in the airport and no hotel or any form of compensation was provided. That sucks.

As happened on the outbound journey to London, where the flight was canceled and rebooking took two days and several nights in a hotel, coming back was really no better. Again staffing issues and some misinformation as to the reasons, lead the story. We eventually boarded in London and then sat on the tarmac for a long time. Being 2 1/2 hours late to our Chicago destination I missed my connecting flight and there were none available until the next morning. A voucher was given for a hotel, but all the hotels in the area were fully booked. I resorted to finding a bus to get home. What a disaster of a one week holiday. One of the worst travel experiences I've ever had both coming and going. And I used to be such a devout British Airways customer from my many years of travel. Not any longer.

BA experiences are seldom great these days. As has become the norm for BA, the flight departed late and arrived late at its destination. Very little difference these days between BA and the so called budget airlines.

The flight was very late. They had us stand in the jet bridge (no seats or air) for a very long time after delaying boarding well over an hour to not time out. The plane was still not cleaned from the flight before ours, so food and debris covered seats and rested in chair pockets. Staff was very rude.

Everything was quite lovely. The crew, the food, the variety of entertainment, the flight itself, etc.

Crew was not friendly. No complimentary drink or food. Unable to pre-check in online. Line up at the airport was horrible. Three agents for a a very long line of passengers. Late departing.

Flight canceled two hours beforehand, BA reticketed us so that we would have had to leave from Edinburgh instead of Glasgow, where we were already at the airport. We would have arrived in Boston too late to get home to Vermont. Instead with some pressure we were reticketed from Glasgow on Lufthansa, which avoided Heathrow, a great benefit after our horrible experience at Heathrow when we arrived in Britain three weeks earlier. (Kayak assebled an itierary that did not leave adeqate time for the connection at Heathrow, where thousands of people were trying tio get through inadequate and badly staffed security and staff did not know the slightest details about where and which lines we should get in.) The British Airways travel experience is not to be recommended these days.