As always, it’s a pleasure to travel with KLM. It is one of my favorite airlines.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
Empty seats next to me - wish it had been for a longer flight!!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
At the transit could be less time not like 12 hour 6 hours the mix should be 4 hour, thanks
Food has been disappointing in both legs of flight to india
Great staff great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
Great crew - old style upper class seats on the older fleet now feels dated
The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.
Super friendly and helpful staff, from check-in desk to cabin crew.
Following a paid seat upgrade for enhanced comfort, I encountered an unacceptable odor in my assigned area. It took three hours for the crew to relocate me, and the replacement seat was unacceptably close to the lavatory, offering no improvement.
Good overall. Cannot fault the airlines. I have had better entertainment systems before ie ice in Emirates but it was not too bad. Food was decent and staff were friendly.
Miami airport needs more thorough signage. It was a long walk from my transport point to the check in desk,
Air Lingus was in no hurry to get us on the plane as sat at the gate a long time before they boarded us. Then they leave us on the tarmac for an hour. They were no help to let me know what I needed to do to get home. I had to navigate London Heathrow with 0 help from them.
There was a 6h delay with limited updates . When we got to Manchester the bus took ages to get to arrivals and we missed our train, dinner reservation. Basically lost a whole day due to arrivals Lingus!!
Great. Has a problem with DOB. Fixed 4 us. Led to a 5 hour earlier flight to London!
My flights with Aer Lingus were very good and I will definitely fly with them. Again in future trips to Ireland and Scotland.
At check-in the unmanned machines said QR code was invalid so had to queue for over an hour to check in bags
Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.
Amenity kits were never handed out. There was zero friendliness and assistance by crew. Food was uneatable. One drink was offered and no wine, with dinner or before or after. Cocktails and beverages were not encouraged and when I asked for water, none was given. Poorest, most cramped business class flight I’ve ever been on.
I fly to the USA every 6wks on Ave and 99% of the time I fly Aer Lingus. If I fly BA I’m always disappointed. My only criticism is the food. I’m vegan and over the last year it’s got slightly better these last couple of flights but on the whole it’s not good! Salad and fruit salad for breakfast and that’s also the starter and desert for the lunch/dinner and the main is usually rice with fried veg 😳the pasta is pretty good though. That’s been the last 2 meals…. Everything else is fantastic.
The flight was half full and I presume that the next few days are even less busy not sure why they are still charging a premium to change a flight.
Short flight so not much to rate. Surprised I had to pay for a soda.
Damage May baggage and I report the airport agant and they see it
Was a bit surprised that Icelandair flies a domestically configured 757s on long-haul flights to Iceland (no lie-flat seats in business class).
Screen didn't work, and neither did the button to tilt the seat even though the seat was comfortable
The real reason why the flying experience with Icelandair ---was mediocre was because of not being able to enter DC airspace yesterday evening. This obviously was out of your control and do realize this is a safety issue. I did notice---that everything was being done to get us to Washington Dulles and we did arrive at Dulles SAFELY with just a 4 hour delay. Thank you!
The customer service was unbeatable from the wheelchair assist team to the flight attendants. The pilot also did an excellent job managing the turbulence.
Overall good for an economy fare. IMO the movie selection could be improved. Great that you can now connect bluetooth headphones to the entertainment system.
I had an exit row and so was Comfortable on the long flight.
Did not like last minute change to our itinerary that made us spend the night in the airport
We had to be bussed to the plane. And it was raining. Not a pleasant experience.
Staff in flight and at the airport were very helpful. A short time between flights made it stressful to get to the connecting flight and we probably would not have made it without the staff’s help.
Missing 3 out of 10 checked in bags.Transfers in London and Chicago are chaotic.
Although we paid for pre-assigned seat assignments to sit together, on our flight from LHR to BOS our seats were reassigned at boarding with my 10 year old daughter seated apart from us in an exit row. We were assigned the last boarding group with little overhead space left when boarding. As a result my carryon was at my feet the entire flight making it very cramped.
Everything about the flight is better,just to work on the food Everything about the food is very poor
The plane was a long way from departure lounge. The plane looked tired but got us there.
No problems except for a completely full flight. But we were add one because of a previous delayed flight.
Better training for staff, I didn’t even get a napkin with my drink so it was dripping all over !
We already had a five hour layover in London, and then they cancelled our flight about half hour before we were due to board. They wouldn't give us access to the lounge and hanging around the extremely busy terminal for another three hours until our next flight was crappy. 8 hours in a busy terminal is awful. The least they could have done was give us access to one of their quiet, comfortable lounges for the inconvenience. I heard from others that they do this a lot -- cancel these short flights if they're not completely full. When we got onto the next flight it was absolutely packed and uncomfortable. Just very disappointing. British Airways used to be a great airline to fly with, but it doesn't feel that way at all now.
Everything was fine, on the first leg of my journey from Manchester to London. But, as happened on my outbound journey from the US, there were immense problems. The plane was delayed more than 2 1/2 hours which led to me missing my connecting flight in the US. No hotels were available and I was forced after a 25 hour journey to take a bus to my house. Just unacceptable.
The flight was provided by Aer Lingus and our seats were in a poor condition (15A & 15C). They looked like they needed repairing/replacing and were uncomfortable for such a long flight. Also the arm rests on Aer Lingus planes do not lift more than around 45 degrees, instead of the usual 90 degrees upright, meaning you cannot maximum the space between you & your travel companion so as to be more comfortable for such a long flight.
Boarding took way longer than it needed to, direction to the gate was abysmally indirect at the terminal and late to be displayed. So i had trouble finding the area, and after getting there no display of what group was boarding and it took so long to get anyone boarded
