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Cons: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Cons: Delay of 40 minutes

Pros: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).

Cons: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.

Cons: The Florence Airport has difficulty with baggage. Had to wait for over an hour.

Pros: Crew wonderful.N

Cons: None for now.

Cons: Was overnight flight but food was served very late and lights were on for a while so people were getting drunk and loud with free alcohol served but no milk for toddlers available.

Pros: In flight entertainment was good, half of the cabin crew were super friendly, others a bit bored.

Cons: Brand new A350 but very cramped seats, it felt very claustrophic. Flew out on a 747 and had a lot of space - wonderful aircraft, flew back on A350 and it felt like flying Ryanair for 7 hours! I am only 5 feet 7 and my knees were close to the seat in front, I am not fat but the tray table was touching my stomach. I dread to think how anyone ate the food if they are 15 stone or more, I guess the table rest on the stomach and the food has to be held on.. The food wasn't good, I asked for a vegetarian meal but got bland vegan food - no cheese or dairy even though those are vegetarian. Next time I will not order a special meal and just get the standard vege meal and risk that they have one for me. Flight crew were OK, some of the instructions about electronic devices were garbled and unclear, especially about the use of laptops.

Pros: Crew!

Cons: Seat spaces are so small for long flights. London Helsinki on the back seat was a torture.

Pros: everything was fine. uneventful

Cons: Food

Pros: Crew amazing yes. Seat comfortable.

Cons: None for now!

Pros: Crew.. single person was okay. Overall company operation plus late flight was poor

Cons: Luggage handling could be better. Flight on schedule will be good.

Pros: The crew was fabulous. Very helpful and upbeat!

Cons: The food wasn’t very good.

Cons: Enternteiment and seats

Pros: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Cons: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Cons: Rude check in lady who said I needed to check bag (but didn’t. Loads of space)

Pros: quick entry - but it was not a full flight!

Pros: Crew were polite

Pros: Great crew.

Cons: Hi, Pliz sort out the menu,the food was rubbish.

Pros: Captain was trying to uplift passengers spirits

Cons: Flight should have full service instead of snacks and the wasn't any entertainment on a flight for 4.5hrs to 5hr

Pros: nothing

Cons: everything

Cons: 1 hour delay in departure from Lisbon

Pros: In flight entertainment was good, half of the cabin crew were super friendly, others a bit bored.

Cons: Brand new A350 but very cramped seats, it felt very claustrophic. Flew out on a 747 and had a lot of space - wonderful aircraft, flew back on A350 and it felt like flying Ryanair for 7 hours! I am only 5 feet 7 and my knees were close to the seat in front, I am not fat but the tray table was touching my stomach. I dread to think how anyone ate the food if they are 15 stone or more, I guess the table rest on the stomach and the food has to be held on.. The food wasn't good, I asked for a vegetarian meal but got bland vegan food - no cheese or dairy even though those are vegetarian. Next time I will not order a special meal and just get the standard vege meal and risk that they have one for me. Flight crew were OK, some of the instructions about electronic devices were garbled and unclear, especially about the use of laptops.

Pros: Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great.

Pros: I liked the service and the food

Cons: The lack of movie choices

Pros: Nothing.

Cons: Please see statement from SFO-> CPH flight.

Cons: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Pros: Yes

Cons: The check in in the web site was not working the previous day. The check in at the airport in rome was hoorible... 1 hour and 20 minutes on line to be able to check in. Only two clercks workig in a very croded space .

Pros: Quick boarding and departed on time.

Cons: Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible.

Pros: Seating and leg room much better than Ryan Air!

Pros: Everything was easy and the crew were really nice.

Cons: Both transatlantic flights I had requested lactose-free meal options, neither of which happened.

Pros: meal

Pros: Nothing

Cons: Kids running up and down isle stewards just walking past. Never made announcement for boarding. Worst flight ever.

Pros: the seating was very uncomfortable i barely had any leg room

Cons: Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways

Pros: Departed and arrived on time

Cons: Stop the sardine can treatment of passangers

Cons: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Pros: Information sharing by pilots and crew. Economy class leg room is good.

Cons: All good up to the level

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: My air hostess was very friendly and kind

Cons: Food for vegetarians

Cons: Hi, Pliz sort out the menu,the food was rubbish.

Pros: Crew.. single person was okay. Overall company operation plus late flight was poor

Cons: Luggage handling could be better. Flight on schedule will be good.

Pros: Love the Airbus, roomy.

Cons: Better entertainment movies, food are boring.

Pros: Everything about this booking was a disaster. Not the least of which is that my bags are still on London and are total travel time will end up being about 24 hours returning.

Cons: Check in slow.

Cons: The only complaint I have was the bag dropoff counter. There was one person, checking in 9 airlines! A second person came after awhile, and they were amazing, polite and very efficient. But the wait to get to the counter was not acceptable. Even tho' we were fourth in line, they began calling people from the back for another, I guess, earlier flight, different airline. Understandable, but frustrating for those of us who arrived early, but had to wait. Otherwise, flying Aer Lingus was a pleasure.

Cons: The flight attendants were just awesome. First time flying with Aer Lingus and I must say they are my favorite airline henceforth

Pros: crew was super nice

Cons: major delay, no info, boarding process felt like a cluster

Pros: On time, great crew, comfortable ride even in coach

Cons: Proper charging stations on planes (not just underseat plus, but better to have front-facing USB).

Pros: Everything about this booking was a disaster. Not the least of which is that my bags are still on London and are total travel time will end up being about 24 hours returning.

Pros: Aer Lingus crew are great. Probably some of the nicest people in the world. Lightly loaded so boarding was quick and staff were lenient about cabin baggage.

Cons: My 757 is among the oldest aircraft in service, and it shows. Noisy and every surface is well worn. Seats are substandard in the industry for a long flight. Granted the flight was lightly filled, so that made it a bit nicer.

Cons: A better breakfast...

Pros: The crew was amazing. The food was good

Pros: Nothing

Cons: Customer service

Pros: nothing

Cons: the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight

Pros: Very friendly crew

Cons: Flight got delayed. Would be nice if the crew would come around w water occasionally

Pros: How friendly the crew is Ease of boarding Good organization Mostly on time

Cons: At least free beverages:)

Pros: Staff was great

Cons: There should be a choice of Halal meal also, while booking the seat

Pros: Friendly and helpful crew

Cons: Disembarkation at Belfast

Pros: Crew wonderful.N

Cons: None for now.

Cons: We were flying from JFK to heathrow to Tel Aviv. Israel declared that they we’re going to mandate all persons coming in for 14 days. British Airways did not cancel our flight and would not give us a refund. They would only rebook our flight to several weeks later. We booked our flight months ago because the specific time we booked was convenient for us. Our new flight is not convenient for us and we don’t want to go to a country that we will have to be quarantined in. We were very disappointed.

Pros: It flew

Cons: Nothing

Pros: Seats were comfortable.

Cons: There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Cons: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Pros: Confort and kindness

Cons: It was too cold

Cons: Bigger seats the new ones are way to narrow

Pros: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.

Cons: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Pros: Confort and kindness

Cons: It was too cold

Pros: Almost everything, especially the crew.

Cons: Don’t feel like anything should be better to be honest

Pros: Everything perfect and arrive to destination on perfect time.

Cons: All positive.

Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Pros: Great atmosphere, crew was excellent!

Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Cons: Food, entertainment program, pillows and blankets would have been nice,

Cons: Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.

Cons: Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up

Pros: I missed my flight.

Cons: Helped me get a different flight. I got zero help getting another flight. Or any credit.