Daily cleaning, installation of cabin HEPA filters on flights from Northern Ireland to Detroit
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Scores according to KAYAK customer reviews
Pros: "Everything was amazing"
Cons: "Nothing really."
Pros: "Crew was night seat sucked plane was cramped"
Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."
Cons: "Remain awesome!"
Pros: "Delta service is amazing"
Cons: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."
Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."
Pros: "Amazing service and F&B offered was wonderful"
Cons: "The coffee could’ve tasted better."
Cons: "Todo excelente!!!gracias!!!"
Cons: "The WiFi"
Pros: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Cons: "boarding process."
Pros: "The snack between two meals"
Cons: "The main dish of meal, Tooth brush"
Cons: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Pros: "Delta Comfort om commuter jet"
Cons: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
Pros: "Wonderful. Food was great.i"
Cons: "I love everything"
Pros: "excellant movies"
Pros: "Quick and easy"
Pros: "Very orderly."
Pros: "My upgrade and breakfast were fabulous!"
Pros: "Excellent very good good"
Cons: "Good service good"
Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Cons: "Dutch sub titels on fims would be good"
Pros: "to their Diamond Medallion customers"
Pros: "On time. Most important"
Pros: "Same as above."
Pros: "Thank God I was able to get a refund"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "Delta Studio"
Cons: "Food choices were not appetizing."
Pros: "on time, clean, prompt. no problem."
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Pros: "What is the issue?"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "The costumer services."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "Decent food . On time arrival !"
Cons: "It was fine"
Cons: "Efficient and comfortable all I ask for"
Pros: "I like Delta empowering women."
Cons: "Food choices"
Pros: "Airplane was good, boarding was fast."
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Cons: "Told to drop down a class on arrival at gate."
Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."
Pros: "Crew was very nice and tried to be accommodating."
Cons: "entertainments had many choices, but, almost all not to my liking. Sound quality was poor. I should know from previous experiences to NOT expect good food. The whole flight was noisy from the equipment not from passengers."
Cons: "Allow business passenger to use front bathroom."
Pros: "Very nice airplane and pleasant crew"
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "Slow service."
Cons: "Better communication!"
Cons: "There was no wifi on flight"
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Cons: "Lost all our bags so couldn’t ski"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Everything is alright"
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Crew was awesome"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "Easy to board and easy flight."
Cons: "The movie selection did not seem extremely varied."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "Really friendly staff. Great service"
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Cons: "Amesterdam airport employee was really rude"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pros: "Short-hop flight, fit for purpose."
Pros: "Easy Boarding"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Pros: "On time."
Cons: "No negative"
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"
Cons: "seats on Jet air flight are very uncomfortable"
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Cons: "Staff Curtsy and overall gestures!!"
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Pros: "Crew memebers"
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Cons: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Pros: "Everything! The service was exceptional!"
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Cons: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Pros: "The crew was amazing and extremely helpful!"
Cons: "The food could have been better"
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."
Cons: "Baggage check in was stressful"
Cons: "The flight delayed for 2xhours from Paris to Cincinnati"
Pros: "The crew was friendly!"
Cons: "Once again no vegetarian options."
Cons: "Better in flight entertainment"
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Cons: "Missed the flight due to late landing from earlier connection"
Pros: "It was only 2 hours"
Cons: "Small plane, no movies"
Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Pros: "Food was Fantastic, Air France the Best on Air."
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Pros: "Speed, professionalism"
Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Cons: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Very old plane with very poor screens where images was horrible"
Cons: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pros: "the Airline"
Cons: "The Airport, Security, Boarder control."
Pros: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Pros: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Pros: "No delays, service with a smile"
Cons: "Nothing to report."
Pros: "The service and food were excellent plane was clean."
Cons: "No entertainment system"
Cons: "Too crowded"
Pros: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Cons: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Cons: "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""
Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Pros: "The speed at which everything was handled."
Cons: "It was great"
Pros: "The crew was great, the pilot was talented and the on boarding process was quick and smooth."
Pros: "Nothing was enjoyable."
Cons: "The flight was 4 hours late to leave and American did nothing to try and remedy the situation. Unacceptable that we are this late. I missed my meetings and they won’t offer any kind of voucher for future travel. But yet we have to pay for change fees!?!? I will absolutely avoid flying American."
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Service and flight was excellent"
Cons: "They were great"
Pros: "Flight was smooth...take off to landing"
Cons: "Maybe had a flight crew on time and a plane that wasn’t 30 years old"
Pros: "I have been flying American for 50 years, as a million miler."
Cons: "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."
Cons: "Flight delayed 24 hrs"
Cons: "Tray table was dirty"
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Pros: "The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!"
Pros: "Friendly, professional, polite, perfect."
Pros: "The flight crew were friendly."
Cons: "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
Pros: "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
Cons: "Movie selection on long flights not impressive ."
Cons: "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"
Cons: "Getting baggage took an hour"
Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Unfavourable crew. Pilot was very good and detailed though."
Cons: "The smell on airplane, was not offered any water to drink."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "Everyone was nice, and accommodating. It was our 3 and 5yr olds first flight. Thank you very much American Airlines!!"
Pros: "Friendly staff. In-flight entertainment included."
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Pros: "Entertainment system was great."
Cons: "Seats too small. I mean waaaay too small."
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Pros: "Snacks and Beverage"
Pros: "Always on time and always comfortable."
Pros: "The crew is good"
Cons: "Old plane, no entertainment"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "Everything was great. Slept the entire flight."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "We arrived safely"
Cons: "Delay disorganized staff that was not friendly or helpful lost luggage"
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."
Cons: "no air circulation during taxiing"
Pros: "Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water"
Cons: "Took to long to service, and customer service was lacking"
Pros: "The crew in my area were very helpful. The young guy next to me passed on the dinner choices. The crew member came back and asked if he would like some pretzels, etc. which I thought was very nice. They were very friendly."
Cons: "Just a suggestion that the ear jacks for the entertainment be passed out earlier. Luckily I brought my own but my neighbors on both sides had a long wait until they were passed out."
Pros: "The entertainment was good and not laggy."
Cons: "The seats are too small, and close together. The back rests feel 90 deg when upright. The staff are dry and harsh (On both flights.) Boarding and unboarding through the runway, in a very crowded bus. The planes got uncommonly hot before the air conditioning started, with many passengers starting t"
Pros: "Entertainment was ok, had holl rodarte options and good variety"
Cons: "Seats are hard, no leg space, no elbow space, the upright is 90degrees. The crew is not helpful, to the point and act like they are doing you a favor by being there. In one instance the attendant told a passenger "you can move your bag, or I will move it for you." To another passenger, without prev"
Pros: "The crew was nice."
Cons: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "Not a lot."
Cons: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."
Pros: "Cabin much too hot and no air circulation until just before pushback. Ack!!"
Pros: "On time, clean airplane, smooth, good flight overall"
Cons: "No entertainment or food on board. Not even drinking water"
Pros: "Every thing was ok"
Cons: "Delayed flight from Milan to Barcelona caused us to miss the connecting flight and we were stuck in Spain for the night. Will not get back to US for another 2 days."
Pros: "That's the only good thing."
Cons: "Mediocre food, flight attendants were cold and unhelpful. I never heard of 90% of the entertainment offered, and the rest were really old. Bring your own entertainment, and a charging cable. In fact, bring everything you think you will need, water, food, Tylenol for the headache you will definitely have by the end of his flight. No one has any interest in being helpful or making your flight Pleasant."
Pros: "Finally arriving in Spain."
Cons: "The seats are extremely small cramped and I had to sit with my legs in the aisle. The flight attendants didn’t care about seat assignments so they put people wherever they wanted, causing issues when those people were in others seats. No in flight entertainment (zero stars). No complimentary snacks; had to pay for everything. Decent selection of food. The entry attendants were inconsistent with hand luggage size and took my correctly size soft bag to check but allowed larger hard luggage on the plane."
Cons: "At the checking counter they couldnt find my tickets reservation. Took forever to check in."
Pros: "Very timely, even cut the expected time of travel. Decent food, very friendly staff. Good entertainment choices."
Cons: "The seats and the lack of space"
Pros: "I never got on this flight."
Cons: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."
Cons: "Our seats was almost the last seat of all our flights, even we checked in very early."
Pros: "When I got off a previous flight, I had missed my connection. I was greeted with someone who had already booked my next flight. Also, the seat was fairly comfortable for a 2 hour flight."
Cons: "As great as it was that they booked my connecting flight, I wish I could have my luggage. It has been over a week and I believe that it is because I had such a short layover from my first flight to this one."
Cons: "old plane not comfortable"
Cons: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."
Cons: "I requested a vegan meal weeks prior and the only meal without meat had a lot of dairy in it. Not enough water was offered as well. The flight was delayed boarding. The leg room is pitiful on the flight."
Pros: "Entertainment selection was good."
Cons: "Flight was significantly delayed. During this time, there was no air conditioning and it was extremely warm in the plane. Crew provided no guidance on connections at any point during flight."
Cons: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Cons: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
Cons: "Tray table had mold growing on it. And Iberia airlines operated flight masked as British airways"
Cons: "Small plane. Poor landing."
Cons: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Cons: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Pros: "Good crew in providing good service with a smile. Smoth take off, flight and landing Good choices in dinner with wine"
Cons: "Below avera ge breakfast with no hot items besides cofee/ tea Poorly organized boarding. Staff person with the microfone and staff controlling the lne were not in sink, gave confusing instructions. Too much noise in the abin with the lights out due to the presence of lots of high schoolers talking Distance between seats kind of small"
Pros: "Crew was very nice and accommodating to the fact that I didn't speak too much Spanish"
Cons: "I wasn't sure my chicken was cooked. There was enough other good anyway, I wasn't hungry."
Pros: "Usually on time"
Cons: "Too crowd. Bad food. They do not clean at all between flights."
Pros: "Spaciousness of plane"
Cons: "Boarding was a zoo! The stewardess in business class was very rude. The food could be less starchy."
Cons: "There were no vegetarian/pescatarian meals available so I literally ate bread rolls for dinner & the tv audio was broken. I paid $40 for 45 MB of WIFI so that I could work and the internet lasted about 10 minutes. i couldn't even send an email within that time. The tv screen itself kept flipping back down to the aisle. Finally, the temperature was freezing & the bathrooms were disgusting."
Cons: "I really enjoy flying in your airline"
Pros: "Legroom and cabin crew"
Cons: "Very bad check-in, families have priority...also if they have 16 years old "kids". They couldn't print the boarding pass for the connecting flight, no water, no coffee, dirty plane, my baggage arrived destroyed (open in half), they promised to ship it the day after and it was a lie."
Pros: "Professional kind and helpfull crew Punctual departure and arrival on time"
Cons: "No free headphones available and no games on personal tablets No vegi dishes and no choice of meals for allergic passengers Very little space for legs"
Pros: "The in flight movie selection was great. They were generous with providing us wine and complementary in flight entertainment . Didn't have to pay extra to check our bags."
Cons: "The food wasn't very good. But at least they provided us with some. We paid extra foe exit row seats and they allowed someone to sir across from my husband in the flight attendant seat they use during landing and take off. He sat there the entire flight. He was tall with long legs and took away from my husbands leg room which is why we paid extra for the exit row seats. Not sure if he worked for the airline as he was dressed in regular street clothes but annoying all the same."
Pros: "Not much"
Cons: "Despite seeing a crew bring 3 pieces of luggage to the plane, since the cargo was closed they turned around and 1 of those was my luggage which arrived a day later. The flight was late departing and then required to circle the airport and then the luggage did not make it."
Pros: "It was nice flight"
Cons: "I ordered an extra check in bag which got messed up on this flight. Only three movies available to watch"
Pros: "Crew was nice and entertainment options were great."
Cons: "Boarding process out of Miami international was disorganized and unpleasant. Crew did not have control over the order for boarding and it became a bit of a mob."
Pros: "Food was good. Nice blanket and pillow."
Cons: "The flight attendants were rude. I read online that they were but tought it can't be that bad. In real life, I was amazed by their general disregard and apathy associated with their job and us flyers. It was worse than the reviews. I really felt like they hated Americans. One flight attendant rolled her eyes when asked for something, another snacked her lips. They really don't seem like they like their jobs or their customers. If that's the case, move on."
Pros: "On time and great service by crew"
Pros: "The entertainment was good when it was working"
Cons: "Service was horrible. Announcements were not being made adding to confusion in the cabin"
Cons: "No help from kayak vayama to get additional baggage, seats"
Pros: "The flight attendants were so kind, the food was delicious, and the entertainment options were great!"
Pros: "The staff were extremely friendly and courteous. The flight was very smooth."
Pros: "The crew was AMAZING"
Airlines flying from Northern Ireland to Detroit have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Northern Ireland to Detroit
Masks required on board, masks provided on flights from Northern Ireland to Detroit
Social distancing seating
Middle seats unavailable to book on flights from Northern Ireland to Detroit
Testing for antibodies, testing for symptoms for flights from Northern Ireland to Detroit
Waiving of change fees. Search flexible flights from Northern Ireland to Detroit
Cheapest flights to Detroit from Northern Ireland found in 2021