Daily cleaning, installation of cabin HEPA filters on flights from Ohio to London City
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Scores according to KAYAK customer reviews
Pros: "The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination."
Cons: "Flight was 90 minutes late."
Cons: "The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action"
Pros: "I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line."
Cons: "It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined."
Pros: "I was in business class and it was great. The staff the food and the seats were awesome."
Cons: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."
Cons: "Movies , Wi-Fi , Live Shows"
Pros: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Cons: "Maybe just change the quiche. Very dry"
Cons: "Food could be better"
Cons: "Nothing. The best airline I've flown across the board."
Pros: "Everything aside from the food and cabin atmosphere."
Cons: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
Pros: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Cons: "A slight delay"
Pros: "Reliable, modern cabin, nice crew"
Cons: "Some more music choices would be nice"
Cons: "they cancelled letting me fly"
Pros: "All very comfortable"
Cons: "It was delayed"
Pros: "Attendants were very courteous"
Cons: "Very little leg room Seats were quite uncomfortable"
Pros: "Meals were excellent and filling! Crew was conscientious and responsive. Plane was very clean. Very impressed and would fly with SWISS again over any other airline."
Cons: "My seat didn’t recline properly, and it wasn’t fixable, so it felt a little claustrophobic with the person in front of me fully reclined the whole flight."
Pros: "Great crew and flight."
Cons: "Boarding procedure was rather chaotic. After first class, rather than board by groups or rows, it was everyone else. Flights are fully booked and overhead bin space is tight if you board at end."
Pros: "Arrived safe"
Cons: "Packed in like sardines on an overnight flight. Awful food. Cheap fair seemed like a bargain until you find out that you have to pay an extra charge for the dubious privilege of reserving a seat way back in the 34th row."
Cons: "We (parents) were business class, but our two kids in coach, yet Swiss doesn’t allow “guests” in the lounge. Hmmm. What a bunch of BS."
Pros: "He service was fantastic."
Pros: "good service, patient with passengers"
Cons: "For 9 hr flight the space between the seats in economy class was way too small. Im 1.75cm (medium) and I felt squeesed and very unconfitable not like in Lufthansa airplane flying from Newark to Dussldorf. (Flight only 6:15min) In addition, when front passenger moved his seat back on me I had a lot of difficulties with getting in and out of my seaat."
Pros: "Crew was attentive and friendly"
Cons: "Very disorganized boarding."
Pros: "Very friendly and excellent service. It was my first experience flying with Swiss. Will definitely fly with them again. Brest airline I've taken to Europe. This airline should be called tthe friendly skies of Europe. They are outstanding."
Cons: "The trip coming back to Chicago was a bit longer than going. The excellent service tgay eas provided by the crew made up for tgay."
Pros: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Pros: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Cons: "Some flight attendants were not attentive to service."
Pros: "Loved the crew they were great!!"
Cons: "Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system."
Pros: "Seats just as small as US carriers, but in better shape, cleaner, less ratty overall. I also like that Swiss Air doesn't fuss with boarding everyone in 8 different classes. First class through one door and everyone else through the other, nice and easy."
Pros: "Crew and people were fabulous!"
Cons: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Pros: "EXCELLENT LEG ROOM"
Pros: "good food, excellent entertainment selection"
Cons: "late boarding, late take off, missed my connection"
Pros: "good service"
Cons: "late in departure"
Pros: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Pros: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Cons: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"
Pros: "zurich a great airport."
Cons: "cheese roll"
Pros: "The staff was courteous and pleasant"
Cons: "The exit seats were extremely cold, I had to put on my jacket gloves hat and ablanket Didn't eat dinner, breakfast was all sweet things"
Pros: "Great kosher food! Very kind attendants."
Cons: "not enough foot room."
Pros: "Very nice flight back home! Comfortable seats (Great receline - almost too much for your neighbors), great food, lots of entertainment, etc. Flight attendants were nice. They left snacks, water, juice and soda out in the galley if you were in the mood for something. Bathrooms were clean. Overall I rate this flight a 9/10."
Cons: "The seat reclining in front of you made it very hard to get out of your seat and into the aisle without major clumsiness and disturbing your fellow passengers. Also the headphone jack has the old fashioned 2 prong. So you can't use your own headphones without an adapter if you only want to listen out of one ear the whole time."
Pros: "Terrific flight. All on schedule"
Cons: "Late departure and arrival. No leg room in seats. Entire airline uses the cattle car approach. Would not fly with them again or recommend them to friends."
Pros: "Food and entertainment"
Cons: "Mobile app wasnt working for me"
Cons: "There was a supposed difficulty with my entry in Europe when I tried to Check into Chicago. I thought that I had to cancel my flight. Swiss air representatives had to do much consultation, which took nearly an hour, while I was standing there the whole time. At the end, I was thanked for my patience and told all should be well and not even given a small upgrade for the distress this caused me. Traveling is disagreeable in general now, and personally, even moreso after this episode."
Pros: "I like that Coke Zero was available."
Cons: "My chair was stuck in the fully reclined position for a good portion of the flight and my wife's chair was constantly being knocked into by the passenger behind her because his seat was too short for him. When the seat in front of me was reclined, the screen was only a few inches from my face. There was a loud, obnoxious passenger next to me who almost got into a fistfight with another passenger until the stewardess came to calm him down."
Cons: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."
Pros: "As mentioned in my previous review about Edelweiss, I couldn't be any happier with the experience. I always fly back home (Zurich to NY) with Swiss airlines. I love the flight, crew and their performance. They make sure that you're comfortable and accommodate you to your every need. SWISS and Edelweiss will always be preferred by myself and I'll make sure to always recommend you to family and friends. Thank you for your outstanding and remarkable service."
Pros: "food, staff."
Cons: "We left late so I missed my connecting flight in Zurich, to barcelona. Had to wait around 5 hours. My friends were waiting for me in BCN and had no way to contact them!!! I enjoyed the flights with SWISS but i dont know if ill fly with them again."
Pros: "Short flight. Not much is expected. 3 stars for no rating, except comfort. Small seats/felt cramped. Not a huge deal since it's a short flight."
Cons: "No negatives or anything that caught me off guard."
Pros: "Crew was super attentive and kind"
Pros: "Great service and comfortable ride excellent staff"
Cons: "Cannot expect better service"
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Cons: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."
Pros: "Great crew, good in-flight movies. Good food."
Cons: "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."
Pros: "Seat was comfortable, good movies, etc"
Pros: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Cons: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Pros: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."
Pros: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Cons: "Seat was shockingly small, even for economy class. TV was poor quality."
Pros: "Karl was amazing! So helpful and sweet!"
Cons: "Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise."
Pros: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."
Cons: "My tv screen could not show the movies"
Pros: "The crew on Virgin Atlantic was superb!"
Pros: "The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out."
Cons: "The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty."
Cons: "More leg room"
Pros: "I had one of the few empty seats next to me."
Cons: "The food is awful. Not enough toilets."
Cons: "Good overall"
Pros: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Cons: "I wasn’t told about my baggage were being delivered through different airlines the other day!"
Pros: "- Special meals available for those with dietary restrictions. - Friendly cabin crew."
Cons: "- Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it."
Pros: "The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,"
Cons: "Long walk to the gate but no problem"
Cons: "Seats were tight."
Pros: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Cons: "The seats weren’t comfortable enough for me to fall asleep."
Pros: "Lots of leg room, even in economy."
Cons: "Entertainment choices were a bit sparse."
Pros: "Staff. Very couteous.polite. friendly."
Cons: "Good.entertainment choices."
Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Cons: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"
Pros: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Pros: "Great crew, easy boarding, comfortable enough flight"
Cons: "Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible"
Pros: "Flight attendants were excellent!"
Cons: "No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight."
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Pros: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."
Cons: "Food was hard and little stale."
Pros: "Just the food and boarding was fine."
Cons: "Everything else was bad. I think crew were a little rude!"
Pros: "Staff was top notch in service and kindness"
Pros: "nice new seats"
Cons: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."
Pros: "1st class, what's not to like?"
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Pros: "They were were very kind and helpful to all passengers"
Pros: "100% best flight ever"
Pros: "The crew of the flight were very sweet and helpful"
Cons: "When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight"
Pros: "very incompetent crew carrying out orders for a very cheap airline."
Cons: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"
Pros: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Cons: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."
Cons: "I couldn't rank the food or entertainment as I didn't try the food since it was for purchase only, and there was no entertainment offered."
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Cons: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."
Pros: "Very happy with everything"
Cons: "Air conditioning"
Pros: "Great cabin comfort and entertainment. Very nice place to be."
Cons: "Cabin crew less warm and professionally nice than Virgin. One point that needs addressing is that when the cabin crew or, even more so, the pilot came on the PA, the sound level was so much louder than that of the entertainment system. You had people jumping out of their seats and it was very uncomfortable."
Pros: "Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor."
Cons: "Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight."
Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"
"We were making a move to Mexico from the U.S., and we were amazed at how pleasant the trip was. We had quite a few pieces of luggage, and everyone was extremely helpful. The crew and staff from both Delta and AeroMexico were great, and made our trip as easy as possible. Thanks to all!"
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "The boarding crew wasn’t friendly"
Cons: "Tv wasn't operating correctly"
Pros: "All was great!"
Cons: "Seats are too small"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Nothing three hours late I went to dc and then took the train"
Cons: "Having food & being on time would’ve been nice?"
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "Crew was very friendly. Food was excellent"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Pros: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Cons: "more leg room is needed"
Cons: "Seats were a little tight."
Pros: "Efficient and friendly"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Flight was safe, smooth & fast."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "On time."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Nice and attentive staff, smooth on and off."
Pros: "I fly non Rev so it's great to fly economy comfort for free"
Cons: "Seats were available so not a bad experience. Sometimes not knowing if I'll make the flight is unnerving. It's worth it however for the flight benefit I book directly through Delta so very curious how and why Kayak is requesting this survey"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Cons: "had to check my carryon which got WET sitting outside to be loaded on the plane. It was a cloth bag."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Seating is too crowded"
"They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer"
Pros: "Good crew, helpful and friendly."
Cons: "Food is not as good as some other airlines I’ve been on."
Pros: "Boarding was fast and practical"
Cons: "Food and beverage"
Pros: "Seats were good."
Cons: "Frankfurt airport was bad. Too hot and poor organization. There was no place to sit and we were not allowed to go to the gate where sitting place was available."
Pros: "Super comfortable"
Cons: "Every think was very better"
Pros: "Crew was great, plane was nice"
Cons: "delayed again, almost missed connection"
Pros: "The person sitting next to me in the aisle seat moved so I had a window seat and free access to the aisle so I could use the bathroom when I wanted which let me stay hydrated on the plane. This was great. Crew was overall pretty responsive and helpful. Never a line for bathroom"
Pros: "I was traveling with a baby alone and crew was very supportive"
Cons: "Cramped economy seats compared to Bombay to Munich flight."
Cons: "Did not get aboard"
Pros: "Above expectation"
Pros: "Good service overall. Great crew."
Cons: "Nothing in particular."
Pros: "Great service and timeliness."
Cons: "I wasn’t offered earphone headset so I could not enjoy entertainment."
Pros: "Crew was excellent."
Pros: "Lots of legroom"
Cons: "As with most long-distance flights, the bathrooms got somewhat dirty though I did notice flight attendants on two occasions entering to clean them"
Pros: "Exit row, very nice to have a little extra legroom. Baggage checked through from LAX to Dresden was sooo convenient."
Cons: "Bus from terminal to aircraft is not optimal."
Cons: "To fly Lufthansa some more soon. Good jo b, thank you!!."
Pros: "Was not allowed on flight"
Cons: "When I missed the connection from the first leg of my flight and purchased the ticket from that leg to finish my itinerary, Lufthansa cancelled ALL of my return tickets. Both Lufthansa and my travel agency pointed the finger at the other and I had to purchase another $1000 ticket to get home. There was no cancellation emails or any notification. I didn’t know my tixkets were cancelled until I was trying to check in. Worst experience ever!!"
Pros: "Food was ok. Beer offered at no charge. Lots of entertainment options"
Cons: "Plane was HOT no air and economy was unbelievably cramped and uncomfortable. 9 1/2 hr flight was torture"
Cons: "You have to pay for food unless it is pretzels."
Cons: "We never got on that flight!"
Cons: "Food on flight Detroit - Frankfurt was terrible."
Pros: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."
Pros: "See above. The same applies."
Cons: "See above. The same applies."
Pros: "Service on board was good."
Cons: "The walk to the connecting flight was too long and took a lot of time."
Pros: "The food was good."
Cons: "Flight was not on time. They did not even make arrangements for connecting flights after knowing we would be late. Airhostness looked like they did not care about anyone in general got a negative vibe from her."
Cons: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."
Pros: "Food, drinks, crew hel;pful"
Cons: "Boarding was not orderly, stupid system of delayed displaying of gate assignment"
Pros: "Professional courteous staff, and comfortable experience (not easy for a 9-hour flight!). They do not try and "nickel and dime" your for moderate conveniences."
Cons: "Check in at the airport took 40 minutes, for a line that wasn't all that long, mainly due to not having all that many agents available."
Cons: "We were in the middle at the very back of the plane. It was quite bouncy for some time during the flight. The stewardess informed us that that was typical for seats at the back of the plane. It is not easy to choose your seats when you buy the ticket online, but I would prefer a calmer location. Also I was squeezed when the person in front of me leaned back in her seat. Service was excellent, however."
Pros: "No complaints - quick flight."
Cons: "Requested vegetarian and was served vegan"
Cons: "The seats was un confotble"
Pros: "Lufthansa doesn't disappoint"
Cons: "Not much to ask for on a 60 min flight"
Pros: "Nice flight."
Cons: "Delayed flight."
Cons: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Pros: "The service was great and it was fast. Nothing super special about the airline"
Pros: "I am 6'1 so I wish could have afforded 1st class, but I am grateful to the desk staff who made sure I was as comfortable as possible. Great movies. Good food."
Cons: "The tightness of the seats!"
Pros: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Cons: "Nice crew"
Cons: "I could use some more latest Tamil movies. There was only one Tamil movie available and that too was old."
Pros: "Confident pilots and hostesses."
Pros: "Attentive crew, easy boarding (for 2 elderly people)"
Cons: "The announcements from cockpit were very hard to understand, even in English........they were speaking very fast. Also the announcements made at the gate were difficult to understand."
Pros: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Pros: "nothing very special but it was on time."
Cons: "It was ok"
Pros: "Food service , steward-ess were personable, seats were comfortable, good leg room,"
Cons: "Very few good Obie's to choose from."
Pros: "It was nice to have both a dinner served in a timely manner, the additional option of drink offered and the snack before arrival. Staff working the flight were polite and friendly. Thank you for providing both a blanket and pillow - which its own Lufthansa pillow cover. Sadly the Anticipation of a Lufthansa flight still rests on the laurels of years of recognized quality. Sadly the Anticipation was greater than the rewards."
Cons: "It is always so much easier to come up with the issues - wish I had more to add on the previous section. ENTERTAINMENT. Headphones provided required a two-prong jack option. There was only room for one prong - so only one ear had sound. The sound perhaps due to this limitation was poor and I couldn't hear the track. Consequently I choose one film with subtitles - which was helpful. The cabin comfort overall was on the chilly side and required the use of the blanket for the whole trip. Meals - the dinner meal served was a nice selection. However, the dessert was still cold - affected flavor. I think a nice bar of chocolate would have been equally welcome as dessert option. There was a small Ritter - which was nice. Lunch or pre arrival snack - really a poor excuse for what was served as pizza. Very doughy and little filling. The tomato was ok but the other selection served - was not a good choice. Not sure what it was. Also had anticipated a warm cloth before landing as a refresher. The seating is incredibly narrow. While most planes are forced into less space, this ride was particularly uncomfortable. I know that there are different model planes each with its own space limitations, advantages or disadvantages, but - frankly, I had expected better from Lufthansa. Finally, by chance having flown to Europe by Swiss Air - I reluctantly have to say that their comfort level, meals and refreshing cloth made it a more comfortable flight."
Pros: "Everything was good , on time and without problems."
Cons: "No entertaiment"
Pros: "I've just started using Lufthansa because I've been happy with all aspects of the trip -- on-time departure, pleasure staff onboard, and good food."
Pros: "Good was great. Had a decent amount of overhead bin space, so, unlike with domestic flights, I didn't have to fight for bin space, or stuff my wheel-less carry-on under my seat because people with bags that should be checked brought 3 carry-on bags and were taking bin space above other people's seats. Crew came by frequently to offer drinks and snacks which was much appreciated."
Cons: "Crew seemed overwhelmed and frequently forgot to ask me if I needed anything, despite asking my two seat mates. Headphones on board were dinky and my pair didn't work well. Had to sit in front of a passenger who was constantly hacking very wet-sounding coughs, full of phlegm and not covering her mouth. No one asked her to use a napkin or came by to offer water or suggest she cover her mouth when coughing."
Pros: "Nice food"
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "Everything works and quick to get to destination."
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "Excellent crew, good food & movie selection."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Crew were great"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Cons: "Delays, took my hand luggage into the hold,"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "Everything excellent. Comfortable seats in business."
Pros: "Food and staff behaviour"
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Decent seat size. Sorta slept the whole flight."
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Cons: "Bag was lost"
Pros: "Very friendly crew"
Pros: "Consistently high standards"
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Cons: "I missed my flight because of MU"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Airlines flying from Ohio to London City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ohio to London City
Masks required on board, masks provided on flights from Ohio to London City
Social distancing seating
Middle seats unavailable to book on flights from Ohio to London City
Testing for antibodies, testing for symptoms for flights from Ohio to London City
Waiving of change fees. Search flexible flights from Ohio to London City