Friendly crew kept coming by to make sure all was ok, provide additional refreshments, etc.
Kayak could’ve posted the correct gate number. Almost missed my flight.
Slow boarding, limited food and drink portions. Bad delays and turbulence
The checking experience in Orlando was terrible, almost missed the flight. Too many travelers and Southwest completely understaffed.
Communication about the delayed flight was poor. We were told to move gates three times but that was bad information. We went from gate 128 to gate 126 and then to gate 123 and back to gate 126. Communication about the delay was bad. Ended up being 1 1/2 hour late getting home.
I liked it better when you were truer to your roots Am paying more for less fun
I was supposed to be on a later flight. When I showed up at the gate, the woman working there was extremely helpful getting moved up to this earlier flight.
I realize they are still working out kinks with the new boarding process, but by the time I boarded in group 5, most of the bins were full. All airlines should better enforce small bags and jackets going under the seats until everyone has boarded.
I appreciate the staff who allowed me to board though I arrived a little late! Regarding the assigned seating, I had booked my flight before this change and wasn't aware of the change at the time, and so I didn't select a seat at booking as I didn't realize it was relevant. Better communication about the change would have been helpful for preparing.
Near 4 hour flight with only 1 service. Had to use call button to request water. Internet and power not working until into flight. Internet would stop working during flight.
Check in at the desk was very slow pus Security, although not Virgin issue at JFK was a nightmare. 50 minuet wait no time to explore airport and get last minuet gifts. total wait 1.5hours
Seating and zone. The minor I went with didn’t even seat close to me
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.
Super friendly and helpful staff, from check-in desk to cabin crew.
Good overall. Cannot fault the airlines. I have had better entertainment systems before ie ice in Emirates but it was not too bad. Food was decent and staff were friendly.
Miami airport needs more thorough signage. It was a long walk from my transport point to the check in desk,
We did not even get on this flight as the plane never left London. I missed the email that was sent mid morning USA time, so we were not aware the flight was cancelled. There was absolutely no help from the staff at the Norse check in gates, we were told to take a picture of the board they were holding up, to try and claim our money back. We were told to book our own flights to London which ended up costing $10000 due to the last minute. And now we have to return to Miami in 2 weeks. I am not holding my breath about getting on board for that flight either.
Great experience. The flight was smooth with very little turbulence. We were in premium classic, so lots of leg room.
Unexpectedly was surprised with the space on flight in economy and the price.
The movies were super old. The crew did not offer WATER???? 5 hours os flight and did not get WATER? Norse is the worst company I ever used and never will use again.
Longest check in line I have ever seen- brutal and airline personnel hustled me about the size of my bag even though I showed them that it measured exactly to the measurements posted on their site. Just super annoying- I get it - it’s a budget airline and you get what you pay for. Most of the flight were young people who seemed to have never experienced international travel. It’s worth paying for a seat otherwise you will be uncomfortable.
The crew really made the difference. Some of the friendliest cabin crew I have ever encountered- they seemed genuinely happy to be there, and took pride in their airline and aircraft. The Dreamliner was quieter than legacy aircraft and while meals weren’t to our preference, they were at least something to keep us going!
Excellent! Although it stinks to pay extra for leg room and then have no screen option.
Overall a great experience. Only complaint was the movie selection was pretty limited, but that's pretty minor in the grand scheme of things and easy to overcome.
No blanket pillow headphones, not even a water or snack makes for a very uncomfortable flight. There are too many extra fees that should be basic and standard included.
There was no communication about the check-in process, even the fact that Norse doesn’t do online check-in! And once we were at the Los Angeles airport (LAX), there was no signage or assistance about where to check in. I kept Googling for 3rd party information until I finally found on the airport website that we had to check in at Terminal 1 and be bussed back to Terminal B, the international terminal. How were we supposed to know that?! Otherwise, the flight itself was comfortable and the attendants were helpful and friendly. I just feel like we were lucky to have managed the check-in and boarding process on our own - why keep it a secret??
Boarding was easy. Provided drinks and snacks. Good aircraft and staff
Terrible. There was a lot of misleading information regarding ticketing, seat upgrades, & boarding group. I also expect my seat will recline. I have back problems & it is very painful for me of the seat doesn’t recline. In addition, when I choose a fare that allows me a carry-on bag, I expect to be able to carry it on. Not be forced to check it. Thos happened on my flight to MCO & back to Boston. Not sure I will ever fly JetBlue again. Further I bought the ticket through hat deal. I will NEVER do that again. They were incapable of providing an accurate record locator # for either leg of the trip. I had to call them before each flight with me VERY stressed about whether I would actually be able to get on my flight. Who does that? Who books flight & then FAILS to give an accurate record locator? Twice!
WiFi was not eorkig (again) And the plane was from 1990 with the screens which were.not touch and most didn’t even work and if lucky could tune in tv
The captain gave good announcements and the flight attendants were friendly. The WiFi was pretty good. The plane itself looked very old inside and the seats were very uncomfortable. The screens in the seat backs were the smallest I’ve ever seen. There were so many loud and obnoxious kids on this flight and the parents didn’t do much to try to quiet them down. Some had videos and games on tablets with higher than necessary volume going the whole time.
Spend hours delayed with no food, water anything sitting on the aieplane with no ability to eat or use the restroom. My entire experience was the absolute worst. I will never fly jet Blue again.
It would have been nice if they had offered more than one set of snacks
No overhead baggage room even though I was seated in row 2. Consequently had to check in my carry on bag. Baggage carousel was jammed. Took 45 min to get my bag.
Cancelled flight with no specific instructions to get a boarding pass for another flight. The whole flight of people were in line for an hour because there was only 1 person to help at the desk. This was unusual for JetBlue.
Very well organized both boarding and deplaning. Very satisfied with the service I received.
I rate it is good we had a 4-hour travel delay at one point but JetBlue gave out food vouchers and travel points credits for another flight so they try to make up for it
Flight got delayed for 5 hours no good explanation was offered ;(
The experience was good. No frills but I got there safe and sound and on time.
After boarding and un-boarding twice over 6+hours, the flight was canceled.
Severe turbulence. Captain never came on to reassure passengers after things settled down.
Boarding in Orlando was not good. Giant mob at the gate, should have been lines.
My flight was delayed by two hours which made it so that I would miss my layover flight. I stood in line for customer service for over an hour and when I reached the agent she told me to scan a QR code and it'll give me options. I wasn't offered any help, guidance or compensation, only told that I have options but that I had to figure it all out myself. I was refunded part of the trip and had to buy an expensive same day ticket from another airline in order to get home. I will never fly Frontier again.
The confirmation # CK8GNW and my name was not recognized/in Frontier system. I was able to check in on Frintier app so i went to the Frontier ticket agent, at time they told me that my name/ confirmation did not show up as a purchased ticket. I had to purchase a new ticket that cost $289.00 one way.
The crew was delayed because they came on another flight that was delayed due to weather 10pm flight left at 1.30 am The airline made no effort to align alternate crew
Worst airline experience. They were rude and kept changing our seats and/or giving our seats away so our family didn’t get to sit with each other. Almost everyone we dealt with at both airports with this airline was rude. The app kept giving us wrong information making things take longer. Dealing with them before TSA can take close to an hour…longer than I’ve ever had to deal with before. Never using this airline again.
Seats are uncomfortable but price is good. Guess I can put up with misery for four hours.