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No sense of urgency!

Pros: Once we boarded, the flight attendant was AMAZING.

Cons: There was absolutely no sense of urgency in terms of check-in. The agent was helpful but we waited in line for over 1 hour!!! Then there were delays getting to the gate(beyond the control of Southwest). But all of that caused us to miss pre-boarding which was necessary given we traveled with 1 of us in a wheelchair and 2 infants!

Cons: Terrible updates on timing/departure changes. Some nonsense about making us sit on the runway when we landed.

Cons: Flight was delayed for an hour.

Original flight cancelled.

Pros: Sky Cap helped us get a better flight than Southwest scheduled us on. So....we were able to attend Theater as planned.

Cons: No text that flight was cancelled. Had 20 minutes to get to plane. Made it but seats were not available to sit together. Delays at TSA security. Had to wait 3 hours for our connecting flight In St. Louis.

Pros: Like SW boarding. Also ease of changing flights with no penalty.

Cons: Flight delay, apparently Chicago weather service.