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Did not board or arrive on time. Very poor gate agents. Pilot tried to be funny but wasn’t.

Despite a roundabout route to avoid storms that increased our flight time, the last four rows did not receive beverage service.

Late departure (fortunate since a traffic accident delayed my trip to the airport). No explanation offered. Connecting flight also delayed out of Chicago (I believe due to weather). Also fortunate since my flight from CLT landed about 15 minutes before the connecting flight was originally scheduled to leave.

Flight was smooth but no snack or drink service. Kids and I were pretty upset.

Flight delayed 3 hrs had to sit on plane 3 hrs waiting for crew member and engine check

Delayed

Please have more direct flights. No layovers.

Long flight delay

Friendly crew, great entertainment and free iMessages. What was annoying was not only the more than an hour delaying takeoff while the plane got warmer and warmer, but the updates we got from the captain were misleading. We kept being told that a particular step was done and we’d be on hour way in a few minutes, and then we’d wait another 30+ minutes. Honest updates would be better - not hopeful ones presented as factual.

The baggage claim digital monitor said “5” but baggage actually came out on “6” Southwest annoyed me and wasted my time It’s a good airline but this lack of attention to detail is poor

Flight delayed six hours

Same problems as the last flight, why are disabled people taken off the airplane first? Makes no sense. Let fast people get off first.

So many bags had to be loaded that the flight ended up being 20 minutes late. Not cool, but I guess that’s understandable. The real problem is deplaning. Why do disabled people get taken off first? They should wait while the able bodied people are allowed to deplane first.