Recent reviews
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6.6
There was a mechanical delay which was not communicated while waiting to board, just changes in departure time . Plane was boarded and then a paperwork delay . At this point the dewlaybexceeded 2 hours with no accommodation from the airline. Then a medical emergency resulting in additional delay and then more paperwork. After pulling away from gate, had to return to secure fuel tank cap, which was not don correctly during mechanical repairs, and then more paperwork. Total delay was 3 hour 40 minutes with no accommodation from Southwest. Poor communication
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9.0
The flight crew was great, cheeky but they drew in some laughs Tom make the flight very easy. Love that Hou to Den is only a short 2.5 hours, flight was easy and the plane was very clean. Quite surprised at how well maintained the plane was. Great job Southwest, you really do tackle the competitor and not your guests. This was nothing against the company but, more on their passengers. People when your seated in the very back don't cut off the entire front and middle of the plane just so you can get off first!
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7.6
Flight arrived early Still not a fan of "open boarding".
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6.0
Quick to board and in the air Flight was delayed an hour and then there were Jet way issues to offboard
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10.0
Crew was fantastic! Courteous & fun!!! I always look forward to flying Southwest ❤️
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6.0
Customer service Delay
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4.3
smooth takeoff and landing The flight was delayed about an hour and they told us the minute we were supposed to start boarding, with no explanation given and no effort to make it right. The lack of communication and care was really apparent and disappointing. My experience with SW in the past has been nothing like this.
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4.6
Wifi and in-flight entertainment. All passengers boarded the flight on time. But, the flight was delayed due to a last-minute of getting a backup crew from BWI to DFW. We were promised to wait for 5 minutes. But, it took 15 minutes. Once the flight arrived at DFW, because the flight missed the gate window, we were forced to wait at taxi way for another 30 minutes. It was a very bad decision on Southwest to delay the flight, not because of passengers, but because of its last minute staffing need. Passengers should have been compensated for the delay, since the airline caused it. In addition, the flight AC was not working properly making the flight very uncomfortable.
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4.3
Wifi and in-flight entertainment. All passengers boarded the flight on time. But, the flight was delayed due to a last-minute of getting a backup crew from BWI to DFW. We were promised to wait for 5 minutes. But, it took 15 minutes. Once the flight arrived at DFW, because the flight missed the gate window, we were forced to wait at taxi way for another 30 minutes. It was a very bad decision on Southwest to delay the flight, not because of passengers, but because of its last minute staffing need. Passengers should have been compensated for the delay, since the airline caused it. In addition, the flight AC was not working properly making the flight very uncomfortable.
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10.0
Flight and crew were awesome.
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9.0
The flight crew was great, cheeky but they drew in some laughs Tom make the flight very easy. Love that Hou to Den is only a short 2.5 hours, flight was easy and the plane was very clean. Quite surprised at how well maintained the plane was. Great job Southwest, you really do tackle the competitor and not your guests. This was nothing against the company but, more on their passengers. People when your seated in the very back don't cut off the entire front and middle of the plane just so you can get off first!
review from
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10.0
Crew was fantastic! Courteous & fun!!! I always look forward to flying Southwest ❤️
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10.0
Flight and crew were awesome.
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6.6
There was a mechanical delay which was not communicated while waiting to board, just changes in departure time . Plane was boarded and then a paperwork delay . At this point the dewlaybexceeded 2 hours with no accommodation from the airline. Then a medical emergency resulting in additional delay and then more paperwork. After pulling away from gate, had to return to secure fuel tank cap, which was not don correctly during mechanical repairs, and then more paperwork. Total delay was 3 hour 40 minutes with no accommodation from Southwest. Poor communication
review from
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7.6
Flight arrived early Still not a fan of "open boarding".
review from
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6.0
Quick to board and in the air Flight was delayed an hour and then there were Jet way issues to offboard
review from
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6.0
Customer service Delay
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4.3
smooth takeoff and landing The flight was delayed about an hour and they told us the minute we were supposed to start boarding, with no explanation given and no effort to make it right. The lack of communication and care was really apparent and disappointing. My experience with SW in the past has been nothing like this.
review from
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4.6
Wifi and in-flight entertainment. All passengers boarded the flight on time. But, the flight was delayed due to a last-minute of getting a backup crew from BWI to DFW. We were promised to wait for 5 minutes. But, it took 15 minutes. Once the flight arrived at DFW, because the flight missed the gate window, we were forced to wait at taxi way for another 30 minutes. It was a very bad decision on Southwest to delay the flight, not because of passengers, but because of its last minute staffing need. Passengers should have been compensated for the delay, since the airline caused it. In addition, the flight AC was not working properly making the flight very uncomfortable.
review from
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4.3
Wifi and in-flight entertainment. All passengers boarded the flight on time. But, the flight was delayed due to a last-minute of getting a backup crew from BWI to DFW. We were promised to wait for 5 minutes. But, it took 15 minutes. Once the flight arrived at DFW, because the flight missed the gate window, we were forced to wait at taxi way for another 30 minutes. It was a very bad decision on Southwest to delay the flight, not because of passengers, but because of its last minute staffing need. Passengers should have been compensated for the delay, since the airline caused it. In addition, the flight AC was not working properly making the flight very uncomfortable.
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