Best airline
Southwest Southwest (WN)
Best airline
No. 1 Airline in Budget Airlines Worldwide
What travellers say about Southwest
"First time flying with Southwest and look forward to booking again. Everything was great."
Best airline boarding
Southwest Southwest (WN)
Best airline boarding
No. 1 Airline in Budget Airlines Worldwide
What travellers say about Southwest
"Orderly boarding process and announcements during boarding regarding seat and storage availability was helpful."
Best airline comfort
Southwest Southwest (WN)
Best airline comfort
No. 1 Airline in Budget Airlines Worldwide
What travellers say about Southwest
"Comfortable seat, slept the whole way!"
Best airline crew
Southwest Southwest (WN)
Best airline crew
No. 1 Airline in Budget Airlines Worldwide
What travellers say about Southwest
"Southwest customer service is great, the in-flight crew were attentive, funny and upbeat. Loved flying with them."
Best airline entertainment
Southwest Southwest (WN)
Best airline entertainment
No. 1 Airline in Budget Airlines Worldwide
What travellers say about Southwest
"I liked the free wifi on the plane that I can attach my phone or tablet to watch movies and TV for free."
Best airline food
Southwest Southwest (WN)
Best airline food
No. 1 Airline in Budget Airlines Worldwide
What travellers say about Southwest
"Good food/beverage service."
Find cheap flights on Southwest

Find cheap flights on Southwest

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Southwest information

IATA code WN
Routes 5344
Top route Phoenix Sky Harbor Intl to Denver Intl
Airports served 98
Top airport Denver Intl

Southwest traveller reviews

Pros

Cons

Traveller reviews

Overall rating

8.4 Excellent
Based on 13,512 reviews

Boarding
8.7

Comfort
8.4

Crew
9.0

Entertainment
8.0

Food
7.8

Recent reviews

Traveller rating

2125
1061
630
265
139
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Southwest

Southwest route map

Overview of Southwest

Marketing itself as a low-cost airline, Southwest Airlines operates predominantly domestic flights within the United States. The airline flies to 41 of the country’s 50 states. Flying to a further 10 countries, there is a focus on Caribbean destinations such as Jamaica, Cayman Islands, Cuba, Aruba and The Bahamas.

All flights are scheduled using a point-to-point system, which is decentralized and relies loosely on the airline’s hubs. In comparison to the hub and spoke system commonly used by major airlines, Southwest Airlines reduces the likelihood of baggage loss and fuel consumption per passenger. With less connections and travel time, you can get to your destination faster.

Unlike most other American airlines, you are allowed 2 checked bags for free with every ticket purchased. Another customer benefit is that there is no change of flight fees, meaning you only need to pay the difference of the cost of the tickets. If you switch to a cheaper flight, a credit is provided for future use.

Videos of Southwest Airlines’ safety announcements have gone viral, with the cabin crew regularly mixing in tasteful humor. As they engage the passengers and build a warm atmosphere, make sure you take your headphones out and listen in. Specific seats are not allocated and customers are free to choose their own seat. Complimentary app messaging is provided so that passengers can use WhatsApp and iMessage during the flight.

The fleet is made up exclusively of Boeing aircraft and has used the 737 family series since 1971. A bold livery featuring a dark blue body and orange and red stripes has become the customary design.

Southwest Cancellation Policy

As the situation changes with coronavirus (COVID-19), Southwest will continually update its policies accordingly. Please contact Southwest directly for the latest information about cancellation fees. You can find the most up-to-date information on Southwest policies here: Southwest Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
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