We had to wait 2,5 hours in the plane before take off!!!
Ground staff a baggage drop in Palma were generally unhelpful. The flight was delayed and the boards were never updated and there was no communication on the length of the delay.
Staff were very professional. Much better than the outgoing flight from Dublin. Seat cushions were practically non existent. Making for a very uncomfortable flight.
Unnecessarily delayed and remarkably inefficient boarding contributed to a significantly delayed departure. Seats/legroom astonishingly uncomfortable even by Ryanair standards (minimal legroom plus reinforced plastic seat backs ensure you get punched hard in the knees every time the person in front moves, and as a 6-foot passenger I had nowhere else to put my legs. Upon late arrival at the gate in Luton we were kept waiting another 20 minutes before being allowed off the plane. Both Easyjet and Wizzair are currently a better bet.
expedite passengers through passport control when the airport authorities are processing inefficiently.
Be on time and staff on airport could be a bit more nicest
The worst experience ever, really. First we had booked a flight at noon with about 6 months in advance. A month before the flight they cancelled it and rescheduled us on a flight a 21:00 hs which would ruin our day completely. Nevertheless, we had no option but to accept as any other option was economically unviable with so short notice. We arrived on time as requested to the airpor. Actually arrived 3 hours earlier. We waited there and it started to be delayed a few minutes, then an hour and a half and so son. Flight ended up boarding at 23:15. Once the doors were closed, the captain announced 1:30 more hours delay to start our trip. Also, as per “international rules” they said they couldn’t offer water or anything alike. After about 30 minutes, and against those rules, they started SELLING WATER BOTTLES FOR 3€ each. 500ml bottles. Flight departed at about 01:44 am and after a go around in Bergamo because he was at about 700 feet AGL and still not stable, the pilot performed a go around, landing at the same runway minutes later. Crew, both pilots and flight attendants, were professional and I told them I feel sorry for them having to deal with this everyday as it’s not their fault, but they’re the visible side of the airline to the passengers. Bags arrived promptly but we took our Uber at 03:55 am. Ryanair, never again! (It could be their slogan, but it’s probably too good for them).
Flight delayed. Sat for more than 30 min with no air conditioning on a very hot day.
The flight departed and arrived on time. A member of the staff at the gate was awful. She asked me to get the duty free purchases out of the hand luggage to see if it would fit inside their box, which it did. It was the embarrassment in front of the other passengers and the hassle of getting my stuff out of the bag and back in again that was totally unnecessary. They try to squeeze every single euro they can get out of their passengers. The seats were uncomfortable with little space in between them. The flight was quite noisy with lots of announcements trying to sell food, drinks, gifts and souvenirs etc.
Left on time and arrived on time both ways, thank you
The workers checking passengers from the boarding gate stole money from people whose luggage was perfectly fitting inside the carry-on sizer.
Whole way through - far more professional and slick than I expected
Good news was that Bag Check was open two and a half hours before the flight, which is essential with the chaotic immigration process. Flight was okay, but sitting at the back of the aircraft, 3 overhead bins on both sides were filled with crew bags and other misc items, so we couldn't put our cabin bags anywhere near us. To add insult, twice the crew managed to drop items that they were taking out of the overhead bins onto my wife's head, who was sitting in an aisle seat.
You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.
It was good except they could offer free water and tea/coffe
Sat at rear of aircraft and was very cold. As a frequent flyer for many years, this is was the coldest I have ever been. Other passengers and some crew were complaining how cold it was. Sitting near the doors always risks being colder, just the way the aircraft works - but this was exceptional, bring a good jumper. Everything else was pretty standard easyJet - good value low cost carrier.
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
The true is that travel from London to Faro on 11/12/2025 by BA was cancelled, so I did not go to Faro, so i did not board easy flight. The mediocre qualification to you was because even when i bought an insurance, i could not change date neither obtain reimbursement. It could be ideal if you do something in order for me not to lose the purchase Thank you
Queuing for quite a while despite using the "speedy boarding".
First -the flight was late - more than two hours Second, not even a bottle of water at bord to give for free for this inconvenience. Three-at landing ive realised that I've lost one of my ear plug headphones and been very desperate to find it with my torch, the crew not helped at all more than that they asked to leave the plane as everyone did before me. This was the last flight from that day- extra 5 min for me with a bit of help from crew - would have bring a super review. I guess this days humanity disappeared!
