Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Inverness
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Scores according to KAYAK customer reviews
"Staff was great. Could have had a menu so I could know what I could order in between meals."
Cons: "Great flight. No issues."
Pros: "Flight attendants were friendly."
Cons: "Luggage that had to be checked at the gate was not immediately available when we landed."
Cons: "Breakfast could have been offered."
Pros: "Missed it"
Cons: "Give back money"
Pros: "Actually leaving the airport after 2 hours late was the best part."
Cons: "Not be hours late. And then when you finally land have to wait longer for an open gate cause they're doing work on the other ones. A lot of poor planning on this trip. Very disappointed in this experience cause I love to fly."
Pros: "Friendly crew. Landed early."
Pros: "The flight was average, but the quality of travel on Delta this year has been the worst I’ve ever seen. It’s average at best and I’m considering going back to American because I have yet to have a true Delta flight consistent with previous years, the whole reason I switched to Delta."
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Cons: "Safe and happy travel!"
Pros: "Good communication about weather and delay"
Cons: "No delay. Consider dropping the $75 standby fee."
Pros: "Not much I liked"
Cons: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Pros: "small and uncomfortable"
Cons: "respectful size seat"
Pros: "On time this time"
Cons: "No video screen"
Cons: "The comfort seats are not that comfortable"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Pros: "Good customer service in person"
Pros: "chwcking in was very easy."
Cons: "No in board beverages. On flight from RDU to PHL beverages were served."
Pros: "Not like"
Cons: "I have Sky Team Elite Plus Platinum but not fare anything!"
Pros: "the flight was quick and it was fine. flight crew was polite and professional."
Cons: "i didn’t like that my knees were in the row in front of me, and we hit some pretty scary bumps. i get really anxious about turbulence."
Pros: "Ease of check in and friendly people"
Pros: "Delta provided great entertainment options and it felt like endless food and drinks. The seats were also a bit more spacious than usual"
Cons: "They cancelled my ticket and did not inform me. Horrible exlefywith JustFly.com Beware of this organization"
Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pros: "Staff was very courteous, the flight was smooth."
Cons: "There was no TV's on this flight."
Pros: "The staff"
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Pros: "We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space."
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"
Pros: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "All crew was great"
Cons: "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
Pros: "Arrived on time crew worked had"
Cons: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Cons: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
Cons: "On time"
Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Pros: "Airplane was good, boarding was fast."
Cons: "The original flight was canceled and a new one substituted - basically they wanted to fly a smaller aircraft (via a different regional carrier) so the flight number changed. PHL did not have the new flight info displayed at the Departures board or on the screen at the gate. Caused a little anxiety."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Cons: "Delta Flight #1661 I paid for 1st class. My first flight was late so I arrived at the gate after boarding began. When the gate attendant scanned my ticket another printed. When he handed me the ticket my seat had changed to seat 25E. I told the attendant that I had paid for first class. He asked me to step aside while he contacted his supervisor, Joe. Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. This was on top of the fact I was so thirsty because 1st flight didn't have drink service and because it was late I had to book it to the connection arriving sweaty, hot and needing to use the bathroom. I was told they had given my seat away to someone as a free upgrade. Joe offered me a $100 voucher to take other seat which was less than I paid for 1st class, plus the seat was a middle seat in the rear of the plane. When I told him as much, he tried to manipulate me by telling me that they would have to kick someone out of my seat. When I declined the downgrade, they made me stand by while they kicked someone out of my seat which was embarrassing and humiliating. Then, when they handed me a new boarding pass, it was not the seat I had paid for and selected, instead it was in the first row, which I’ve always hated because there is no under seat storage and I cannot keep my backpack with me. When I pay for first class, it is primarily so that I can board first and so that I have extra room to work (which I need access to my bag to do). While I was trying to take out the minimum of the things I needed from my bag and figure out how to manage without it, 3 times a flight attendant told me they had to take my bag (since I was the last person to board they tried to prevent me from using the bathroom and they were anxious to leave early). I tried to explain that Delta had prevented me from boarding earlier and that they gave away the seat I paid for which was NOT the first row."
Pros: "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
Cons: "Boarding was not well organized."
Pros: "I liked that I didn't have to pay for a carry on and the blanket they gave me in flight to stay warm it was a great flight."
Cons: "Only dislike was that the flight was ending other than that no problems"
Cons: "Allow business passenger to use front bathroom."
Cons: "Still don’t have my luggage yet"
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Cons: "Head support for 6 feet plus people on seats would be good"
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "I love the food"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "The service"
Cons: "The seats"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Cons: "Nothing special"
Pros: "Easy to board and easy flight."
Pros: "Left ontime and service was excellent."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Same as above"
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Cons: "seats on Jet air flight are very uncomfortable"
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Cons: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Cons: "Food was awful."
Cons: "Honestly nothing needed improvement/ it was a really good experience!"
Pros: "Although we left late, pilot and crew kept us informed on why we were delayed and what was happening."
Pros: "rebooked onto another flight due to missing connecting flight in london"
Pros: "Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!"
Cons: "When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too."
Pros: "Amazing crew, kind and patient"
Cons: "Missed connection from LHR to INV, now sitting 8 hours at LHR waiting for the next flight. In a word, a disaster!"
Pros: "made it safe to Seattle"
Cons: "Bad attitude of an attendant at the airport when inquiring about seat change for medical reasons. Complete ignorance during flight, no water or snack offered to me during 6 hour flight while a flight attendant paid a lot of attention to two ladies sitting close by."
Pros: "Crew were friendly"
Cons: "Poor entertainment - no individual TV screen or choice of entertainment. Food was very poor. We were 9 min late due to crew shortages."
Cons: "Late takeoff"
Pros: "everything worked fine"
Pros: "The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance."
Cons: "Lost 4 sets of golf clubs."
Pros: "One of the members of our party needed extra assistance because of an injury. We let BA know ahead of time online, and there was someone waiting to help at every connection and step of our travels. The staff and crew definitely went above and beyond to make our trip easier and more comfortable."
Pros: "The attendats are very helpful."
Pros: "The crew did their best. They were efficient and polite, no complaints"
Cons: "First of all, it wasn’t British Airways, it was operated by American Airlines. The seats were cramped; just barely enough kneeroom and I’m only 5’10”. There were no monitors on the seat backs and no choice of entertainment, only monitors hanging from the ceiling. I suppose the airline assumes, probably correctly, that these days everybody has their own entertainment on laptop or tablet. The problem here, though, was that there were no charging plugs at the seats, so you’d better have a full battery when you get on and hope it lasts. Of course, I could have just read the inflight magazine, except that my reading light was broken. Food was decent for airline food."
Cons: "Delayed takeoff. Food lower quality than expected"
Cons: "mybroken seat"
Cons: "We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris.."
Pros: "I was not given a chance to like anything as the flight was cancelled."
Cons: "That when I called to rebook another flight, I was on hold for 75 minutes. Yes, that was 75 minutes. I was switched from British Air to Finn Air and then back to British Air. It was a mess."
Pros: "Food was good."
Cons: "My wife had a tall guy on one side whose knees spilled over into her. She also had a tall guy in front of her who fully reclined his seat. She felt like she was in a coffin. She had to get up and walk around to get some air. The seats are too close on this 747 that no one should have to fly it. ."
Pros: "It wasn't a BA flight, but AA. Confusion reigns!"
Pros: "The personnel were most helpful, pleasant, and reassuring when I discovered I had left something on the plane. It was found and returned to me quite promptly and my continued flight was rebooked with the minimum of fuss (and embarrassment). Everyone was wonderful."
Cons: "I am not a seasoned traveller. Checking for a small item (such as a passport) in the overhead compartment was not possible."
Pros: "It was the same plane we flew into Philly from SF. Did not have to search for new gate"
Pros: "Crew was good, attentive, helpful, eager to accommodate. The tea cart sped past without alerting anybody as to what it was or that it wasn't going to come back but moments later another crew member came by and was very quick to return with a tea for me, which was nice of them. Other flight operators have had somewhat limited entertainment options, I was amazed by the range available."
Cons: "I was a little disappointed that in the video options, while it had he show Legion (something I'd been recommended by a friend recently), it was only the first 4 episodes instead of the complete 8, leaving a cliffhanger point in the story. Which was a bit of a shame."
Pros: "Staff was excellent"
Cons: "Seats were very cramped"
Cons: "I thought I was supposed to get a free meal and was never offered that or even a complimentary beverage. The flight attendants allowed a group of four passenger to stand during almost the entire flight in the aisles and in my row, making it difficult for people to get around them and didn't allow for an enjoyable flying experience."
Cons: "There is more room in an economy seat on a commuter flight than there is on a 747. After this itinerary is complete I have no intention to ever fly with British Airways again."
Cons: "The flight was delayed over 2 hours after already being there for a 4 hour layover."
Cons: "Lost luggage!!!"
Pros: "quite nice and friendly staff. many vacant seats and thus much space to seat comfortable"
Cons: "old airplane, kind of run down impression. annoying and not really working touchscreen, lousy choice of movies. Everything had the air of not being organized, we had to change our seats twice without knowing, why. Really poor food compared to any other airline I know. One of the stewards constantly spilled drops of beverages over me, when he was pouring them for me and the passengers around."
Pros: "The audio did work for movies"
Cons: "I felt very warm and uncomfortable"
Cons: "The crew was late which delayed our flight."
Pros: "NOT A DAMN THING"
Cons: "We booked on Kayak for a British Airways flight international--but it was a bait and switch. We ended up flying on American Airlines--the WORST! And our whole reason for booking British Airways was to avoid any US airline... We paid a premium, plus Kayak then sends you to a third party processor that charges you another $100 booking fee! American Airlines was terrible! Not even an entertainment center on on this flight (OLD PLANE THAT SHOULD BE TAKEN OUT OF SERVICE!). THIS WAS A BARE BONES PLANE> We will NEVER use KAYAK again."
Cons: "Three hour delay put me in Orlando really late (and I had two hour drive home)."
Pros: "Entertainment selections"
Cons: "Overbooking the seats. I ordered my tickets month ago. I didn't have a seat when I went to check in. I was the last person on the plane! Your online check-in isn't working and I didn't have a seat until the very last minute!"
Pros: "got there alive"
Cons: "booked British Airways, got American Airlines. I didnt want American airlines. I would have booked American Airlines if I wanted American airways. there was no indication that the flight would be operated by any other than British air until I got to the check counter at British airways, and they sent me to the excruciatingly long check in line for American."
Pros: "Got my window seat and flight was great."
Cons: "The flight from Phil to San Diego did not have tvs on board and when I was flying from San Diego to London the flight was an hour and half late for take off because the crew arrived late."
Pros: "Everything went very smoothly! Really impressed with this flight, crew and food"
Pros: "Plane was comfortable and the crew was helpful and friendly"
Pros: "Food was decent, toilets were plenty there"
Cons: "Tvs DIDN'T work for at least half of the passengers (horrible when flying for 7h hours!!!), flight attendants could be nicer, should at least serve drinks every hour (went for 3h without anything to drink!!), the seats shouldn't have the top coming out (my head was bent downwards the whole time, could not sleep For a second)"
Pros: "Plane boarded on time, left with a short delay, but arrived earlier."
Cons: "space in each seat is too limited in economy class. This is true in all airlines but nevertheless I think this can make an unbelievable difference. Eliminating power outlets in economy is really not good. There are people that need to work especially on long flights."
Cons: "Flight was delayed by an hour."
Pros: "The flight was great it just was no entertainmet and the food coukd be way better for such a long flight."
Cons: "Zero entertainment for 5hr long flight! Airport connection at Philadelphia is terrible! We were just off an aircraft and didn't leave the security zone. Why do we have to pass safety check again? If we had problems, how could we get on,board the previous flight! Nonsense! The connection,time is short but there is not any express line nor any American Airline employees to help, especially when previous AA flight was late by 1hr, cutting the connection time extremely short. Very poor ground service at the airport!"
Pros: "Arrived ahead of schedule"
Airlines flying from Pennsylvania to Inverness have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Inverness
Masks required on board, masks provided on flights from Pennsylvania to Inverness
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Inverness
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Inverness
Waiving of change fees. Search flexible flights from Pennsylvania to Inverness