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Pros: "They are great at service and care of their passengers. Their staff always go out of their way to make sure of comfort. Loganair seems one of the few to still give a beverage and a snack with purchase of ticket (wonderful). I am super thankful of well trained staff and their knowledge on luggage and sizing on the smaller planes especially when traveling to and from larger planes. I never had any issues with being able to take my backpack on or being asked to check it as it carried my laptop & wallet...unlike other airlines of similar size running to & from SYY."
Cons: "That I could not find any Tunnocks Cream Wafers in a retail store to purchase after only the caramel wafers."

Pros: "Great service. Good food and drinks."

Pros: "great airport with great efficiency (Glasgow) wonderfully polite and friendly ticket agent"

Cons: "We were delayed by over four hours due to weather but still the flight that was supposed to leave after us got out before because they were more concerned about getting that flight out on time than the 20 people who had been waiting for hours. We ultimately got out about six hours late."

Pros: "Friendkiness"
Cons: "Nothing"

Pros: "Friendly staff"

Pros: "The light attended to help me with problems from prior flight"
Cons: "The propeller plane is noisy and uncomfortable. But it made it to Stornoway. Strong crosswinds made it a tough landing. The pilots did a good job."

Pros: "The staff was reasonably pleasant"
Cons: "The flight was four hours late. There were no announcements so passengers waited in a cold, damp terminal area where there was active construction. The peopeller plane was noisy and there was no storage. They had to check my small bag and then left it on the wet tarmac where my clothes were stained. FLybe is notoriously bad. They certainly lived up to their reputation"

Pros: "I can't give 5 stars for food or entertainment, but on a hop like this no one should expect them. Coffee was fine. 5 overall"

Pros: "Very quick flight :)"

Cons: "I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!"

Pros: "Although we left late, pilot and crew kept us informed on why we were delayed and what was happening."

Cons: "Missed connection from LHR to INV, now sitting 8 hours at LHR waiting for the next flight. In a word, a disaster!"

Cons: "Lost 4 sets of golf clubs."

Cons: "The unpleasant unhelpful staff"

Cons: "I missed it because our flight was delayed out of JFK."

Cons: "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"

Pros: "Only thing I liked was the travel time to destination as it was the quickest flight due to circumstances and time I needed to travel."
Cons: "I didn't like near enough everything about this flight."

Pros: "Thai airways much better"

Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."

Pros: "I did get to Glasgow"
Cons: "Boarding by bus, late, expensive, bag fee, no drink."

Pros: "New plane. Adequate comfortable seating. Relatively punctual."
Cons: "You have to buy even water so it feels like a low cost airline."

Cons: "I think it's a real shame that BA have gone budget and no longer offer complimentary food on their shorter haul flights. At least they're using M&S though."

Pros: "Heathrow T5 bag drop and terminal in general was great as usual."
Cons: "Iberia are a poor codeshare partner. Old plane, tacky interior, and just like BA they make it difficult to get even a glass of water without paying extra."

Pros: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Cons: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."

Pros: "Food"

Pros: "Nothing"
Cons: "No food Uncomfortable seats Rude staff Very overpriced"

Pros: "flight crew were very friendly and mostly helpful, except when they could not locate my meal, and i ended up getting about half of what the other diners got."
Cons: "boarding seems intent of creating class divisions. it may be useful for profitability, but it seems quite weird in today's world. food was significantly worse than the food on another flight i had taken the same day, delhi to london. seats are a bit janky and we had problems with the seat ahead reclining too much and not being able to be held upright."

Pros: "Nothing really. Except the general BA at T5 which is fine"
Cons: "Everything about the flight. From low quality, poor breakfast on Club cabin to poor service and no entertainment on the flight. It is not certainly value for money for traveling Club."

Pros: "The crew were fantastic, the seats were spacious but not overly comfortable. Flight was punctual and bags came quickly."
Cons: "Lounge was overcrowded, the plane was very old (the headrest of the man next to me fell off) with no entertainment whatsoever"

Pros: "All perfect !!!"

Pros: "Comfortable seats"
Cons: "Delayed flight. Only accept credit cards on board."

Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."

Pros: "Flight took off on time and arrived 10 minutes early."
Cons: "Nothing"

Pros: "Smooth boarding and on time on both flights. Food was decent."
Cons: "(1) Some in-flight entertainment issues which meant it wasn't working for about 30minites. (2) I know the crew have a hard job and have many difficult passengers to deal with. Even so I do find there's a bit too much "attitude" shown by some members of staff. On my flight to London, a mother with a young child wanted hot water and the staff (middle aged British male) was trying to tell her repeatedly she should say "please" when she asks. She was asking politely so this behaviour was rather poor in my view."

Pros: "The aircraft"

Pros: "Cabin staff"
Cons: "Cabin was shoddy. New beverage service!"

Pros: "Food awful no entertainment"

Pros: "The flight was so somth"
Cons: "The crow service was so bad"

Pros: "The payment system was down so it was painful and slow"

Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak"

Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."

Pros: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Cons: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."

Pros: "Decent seat pitch on the relatively new a320 configuration. Lost my bag for a weekend trip, unapologetic ground handling staff, waited 90 mins to report it and no gesture of goodwill to remedy the situation."

Pros: "We didn't crash."
Cons: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."

Pros: "We didn't crash."
Cons: "Seat was exactly the same as coach. My vegan meal consisted of 2 tiny plates of fruit and a soggy, egg-free omelet with unflavored tofu and no salt. Disgusting. Staff was snobbish and full of it. No on-board entertainment, no wifi, no reading material except the magazine. Oh they did try to sell me duty free. AVOID."

Pros: "Cabin crew always professional. The cabin was fresh and new."
Cons: "the leg room In club Europe is appalling. No premium feel at all."

Pros: "Food on board was tasty"
Cons: "Priority boarding not clear."

Cons: "Flight delayed over an hour outward, nearly an hour flight back."

Pros: "Crew was supportive and very kind"
Cons: "Big delay due to unanounced gate for boarding. Systems at the airport were not giving the info. It took more than an hour to gather all passengers to the plane, which ended in 1hr 20 min delay."

Cons: "We sat at the runway for 1 hour"

Pros: "Quick and easy boarding, no extra charge for emergency exit seat, snack and drinks included, modern interior, on time departure and early arrival."
Cons: "People abusing the free drinks and the crew supplying them with them."

Cons: "It took ages to get everyone to board. Arrived in Amsterdam almost an hour later. BA need to either speed up the boarding process or allow earlier boarding time."

Pros: "Only scraped a two as was enough movies to watch."

Pros: "For a reasonably priced flight the comfort and free drink/snack were above average and very much appreciated."
Cons: "BA's online check in let them down though; the server kept crashing. They also wanted to charge £15 to pick one's seat, even at point of check in, a tacky ploy to pad profits. Forgiven on this instance as the flight was only 50 min, but would make me think twice for any longer distances."

Pros: "The seats were quite roomy and very comfortable. The flat bed with cozy duvet was great for actually getting some sleep during such a long flight. The amenity kit with Aromatherapy products was also really nice and I liked that they had separate kits for men and women."
Cons: "I was surprised that the crew didn't offer water proactively as I'm used to that on all long haul flights. I had to go ask several times for water. The meal services seemed quite slow and protracted as well."

Cons: "The seat was little more than a seat in economy as to width, leg room , etc. Really not worth the cost of a business class ticket. Whilst the service was good , the food was mediocre. This was our first [ and possibly last] business class flight with BA and will stick with our usual business class airlines e.g. Qantas, Virgin Atlantic , Delta, Fiji Air, Virgin Australia ,etc."

Pros: "Comfortable seats; good choices of movies and decent food."
Cons: "(1) Water dripping from overhead luggage area during takeoff; we were told it was due to condensation. It was a good amount of water! (2) One of the male staff would not let us stand near the toilet area and not so politely asked that we go back to our seats. It was a long file so to be told you can't stretch your legs is unacceptable."

Pros: "Punctuality, boarding, baggage handling."
Cons: "The space is very limited - almost no knee space and huge boxes under the seats. Crew not very attentive. Sandwich for dinner."

Pros: "The actual flight was fine"
Cons: "The lack of any concern or effort on Iberia's part once in Havana sans luggage was disgraceful. We were without any personal items or medications for SIX DAYS of a cycling holiday, because Iberia failed to answer the phone or deliver the baggage. We were obliged to take a 6.5 hour journey from where we were on day 6 (rural Cuba) to personally collect the baggage from Havana airport ourselves. NOT okay, Iberia/BA. Never again."

Pros: "Crew were professional and helpful"
Cons: "Terrible delay boarding"

Pros: "Flight was pretty smooth"
Cons: "Seats allocated"

Cons: "20kg limit on hold luggage instead of 15"

Pros: "It was uneventful and on time"
Cons: "Less turbulence!"

Pros: "Bag check in was great! Had a great experience with the Easy Jet staff. Security was u bit unfriendly."

Pros: "Crew were friendly"
Cons: "My sons car seat was lost in transit therefore didn’t have any seat for him to sit in once landed at Inverness Airport."

Cons: "London train cancellations made us late to check in--35 minutes before departure. Easy Jet requires check-in no later than 40 minutes before departure. We were denied boarding and no refund for our two tickets."

Pros: "clean, efficient"

Cons: "Boarding was haphazard, food had to be paid for, even water and the flight was delayed"

Pros: "On board crew great."
Cons: "EasyJet crew were terrible and short staffed. Queues outside the gate entrance and not in the gate waiting area. They should have had staff to move people to seated and cooled area"

Pros: "Smooth on boarding"

Pros: "The crew were super friendly and could not be more helpful. It was a 2/3rds full flight, so no squabbles over baggage."
Cons: "I pay for easyJet Plus and it should mean my bag comes up first, but it was one of the last."

Cons: "On time would have been good and longer than 2 minutes to get to the gate after it came up on the board"

Pros: "Travel on time"
Cons: "Boarding was a mess, we rather to wait and be the last, it took more than 1 hour the boarding process with not that many passengers"

Cons: "Staff were welcoming and friendly, very informative; their service could not be faulted. The cabin was clean and tidy."

Pros: "Sadly the best bit was landing and the pilot aborting and taking off again. Beats usual thrill seekers"

Pros: "Crew"
Cons: "Late flight and re allocated seats"

Cons: "Mediocre, flight delayed toldto go to gate, Checked at gate after 1hr returned to departures the back to gate checked again, problem with seatbelt had to ask multiple times for Help. Not sorted went through flight unfastened with buckle issue, flight attendant attitude very poor."

Pros: "Pretty excellent overall. Boarding very speedy."
Cons: "Busy!"

Pros: "Nothing, staff didnt even attempt to help me once i eventually for the gate for easyjet and the gate had closed (due to staff telling me to go to departures after showing that i didnt have a boarding pass)"
Cons: "The lack of help recieved by staff throughout the airport to help me get to the correct gate. After 30 mins of asking different staff where to go and what i needed to do to get on the flight the gate for my flight was then closed which has caused me to pay for an extra flight. Due to this i will be requesting a full refund on the first flight."

Pros: "Pilot got us there in less than an hour after a three hour delay"
Cons: "Three hour delay with no explanation until we were actually on the flight. Only a £3 refreshment voucher. Couldn't hear cabin crew and they rushed through the food service. Looked like they didn't want to be there."

Pros: "All was great during take off and but landing was a bit of a hard bump. Non of the hot food was available as the oven was broken."

Pros: "The staff was great."
Cons: "Nothing. All good."

Pros: "Punctuality!!!!"
Cons: "Crew can be a bit annoying"

Pros: "Slick boarding. Smooth landing."
Cons: "Hard seat."

Cons: "1 hour late both ways"

Cons: "Flight was 25 mins late taking off and was therefore late arriving and pilot was failed harrier jump jet pilot as slammed it down on runway and then bounced along till we came to a halt... not the best the landing"

Pros: "Staff were polite and friendly. We had a peanut allergy sufferer in the family and they announced this and stopped serving peanuts which was great. Quick and smooth flight and efficient boarding. Security at Bristol was fairly quick. Bit of s queue at La Rochelle passport control however the passport officer was great with the kids and quite chatty joking with them."
Cons: "Flight was late by 40mins however everyone was apologetic and this was advertised well in advance which was good."

Pros: "Staff were friendly"
Cons: "Flight delayed. Called to gate urgently then stood there for 30 mins. Then sat on runway for 90 mins waiting a slot."

Pros: "All good"
Cons: "n/A"

Cons: "The delay and lack of free drink"

Pros: "Slick service and support from staff (travelling with kids)"
Cons: "All was just perfect"

Pros: "Good communication; well organised"
Cons: "What else? The seats, duh..."

Pros: "Got to destination"
Cons: "Customer service was poor from ground staff at Bristol, should be expected from budget airline."

Pros: "Crew and service was excellent"
Cons: "Boarding was unfortunately a bit of a mess. I was seated in the last row but had to board through the front, with rear boarding opening later."

Pros: "Staff handled some rowdy clients very well. Good value efficient service. Nice to see that they were tightening up on carry on bags - never enough room especially on winter ski flights."
Cons: "Seat legroom tight for a 6 footer - Food/Drinks service ran out of time to reach us."

Pros: "On time flight"
Cons: "Bristol airport security."

Pros: "Staff were lovely. Nice comfortable as can be flight."
Cons: "Children on the flight were irritating. Nothing to do with the staff or easyJet. But that was my only gripe but that can’t be helped."

Pros: "Quick and easy boarding"
Cons: "Nothing"

Pros: "The process was uneventful but comfortable all round.. we left right on time and arrived back right on time."
Cons: "Nothing."

Cons: "Using buses rather than gates to to enter the airport. Is it some kind of saving money with out considering passengers comfort"

Cons: "Late take off with very poor info in the airport. On the flight it was impossible to tell what that air hostesses said. Apart from that it was Ok."

Pros: "Being able to check in two weeks in advance and get assigned seats is fantastic."

Pros: "Very affordable flight with the basics to fly. Crew were polite and professional."
Cons: "No entertainment, no reclining seats, pay for food."

Pros: "Arrivals terminal at BCN"
Cons: "Poor control of boarding - speedy boarding doesn't work"

Pros: "Take of and landing"
Cons: "Leg room"

Cons: "No frills had to pay for a cup of coffee"

Pros: "Easy boarding and friendly staff Left BRS 30min late but arrived FAO on time! Tail winds"

Cons: "The 1 hour plus delay at Bristol"

Pros: "The cabin staff were awesome, and a credit to the company"
Cons: "Nothing, all good"