Audio Visual Equipment lacking content and features. No connection ability for noise cancellation pods
DL482 did not wait for about 10 of us including a mother and 3 children when we were in the same terminal on DL486, where we were switching from waiting for a jet bridge fix, to moving to a neighboring gate. I understand taxiing delays are ok either but man. We only needed 5 more minutes. DL482 did not adjust from their times at all. This was my first time with Delta.
This a short easy flight. No food or drink but that was not an issue since we were only in the air for 35 minutes.
No Internet, no backseat screen, no nothing. I bought a Delta ticket and ended up on American Airlines. How did that happen?
Connection flights should be spaced out farther because too close I missed my connection.
The flight was way too HOT! And the plane did not have any in-flight TV entertainment.
The gate attendants and the crew were terrible. Because of high winds, they needed to carry more fuel, so they had to get volunteers to take the next flight at 6 am the next day. They did a terrible job of it - our flight ended up taking off just under 3 hours of the scheduled time. I hope to never fly Delta again.
Great service. Great staff. Boarding was a little slow, but I think there was a service dog slowing things down.
We splurged and decided to fly first class. Seats were roomy. But flight crew arrived late to the airport. That delayed our flight. Most of the passengers had to try to make connections flights. I felt bad for them. We checked 4 bags. We got three from the baggage claim carousel. 4th one was lost. Delta online help wasn’t good. Baggage claim staff were sympathetic and nice but we waited around for almost 2 hours and it had t been found. They did find it several hours later and we had to drive back to airport to retrieve it. I won’t be splurging on 1st. Lass again anytime soon. I think we got worse service. I am also not a huge fan of delta but we have family in ATL so we don’t have a ton of choice. What should have been an easy flight turned into a stressful event due to flight crew tardiness and baggage mishandling.
My flight consistently said it was on time and the plane didn’t arrive until after 30 minutes after take off and nothing was announced to passengers
Cabin crew was one of the worst in memory. Poor in delivering service - in some cases skipping it altogether. Someone in baggage handling managed to steal my electronic bag tracker from Apple.
I buy ticket from you and when I go to the airport aer Lingus they tell me you need travel visa for Ireland for one hour travel so when I buy tickets there no requirement I need transit, visa or not so when I try to cancel my ticket or change my ticket, you guys say there is no refund so you u guys take all my money which is very disappointed
The aircraft was clean and relatively comfortable- for an aircraft seat. The entertainment was good. The food was terrible, especially the “breakfast “ which was a cereal bar, and just not good. The crew were amazing, professional and no complaints there. The food was so bad, I know for my return, it will be inedible.
Awful customer service. What you are told 100% depends on who you talk to.
I love flying with them, the long-haul was fantastic. The short flight from Dublin --> Switzerland was horrible though. Most narrow seats I ever had, first and only time in my life I couldn't even close the seatbelt in seat 1A which was very embarrassing so I had to sit in the middle, because that seatbeld was 20cm longer. No idea why seat 1A would have a much shorter belt, it's just ridicilous. Also I hate the fixed seats, way too narrow.
Food was mediocre, but as expected in economy class on an airline. Wrap was ice cold , my son’s served by a steward on the next aisle was warm . As expected, but at least heat the food up a bit. No frills, but it’s economy. Excellent free WiFi was a bonus
I flew Aer Lingus Business class for the first time. Having flown economy a few times, I was familiar with the airline, and happy enough with economy. I’ve certainly been in nicer economy airlines before, but Aer Lingus is usually very reasonable, and I find the staff to be kind and have an Irish sense of humor and accommodation. The business experience was good, in that you got superior service to the back, lay down seats, better food and drinks, and more attentive service. However, the plane was a bit older, the WiFi was slow(not Starlink) and the pods were too close to one another for privacy, or function. When the Oder lady to the left of me fell asleep(fully reclined) there was no way for me to escape without having to wake her and put her seat all the way up. That lead to me being stuck with luggage I couldn’t put away in a cramped(for business) space, and no way to use the restroom for almost the whole 8 1/2 hour trip. I ended up trying to sleep with a large backpack blocking my feet. The food was good for plane food, but not great. The drinks were great, shame I couldn’t have had more, but I’d have peed myself. I love a window, but next time maybe an isle seat. Overall, the experience was good, not great, but an expensive good experience during which I got zero sleep. I’d do it again, but it’d have to be a deal.
The direct flight was a superb idea; please continue. The seats were less than comfortable for such a long flight.
The free WiFi was great so I could stream movies during the flight. I would like to have movies available instead of on my device. Thanks!
The flight was delayed leaving Philadelphia due to “catering” and consequently arrived in Dublin some 75 minutes later than scheduled. Consequently this caused me to miss my connecting flight to Glasgow and I had to spend the night in Dublin.
Flight was cancelled due to a myriad of operational issues. You guys really suck
Our gate was changed several times, and the gate agents were just as in the dark as all of us in knowing when our plane would arrive at PHL.
mechanical problem delayed more than 2 hours on the run way.
The boarding process was slow and we had a delay on the tarmac, not the fault of the airline. They had ZERO food options available for purchase which shouldn't happen.
Plane was delayed for 3 hours, due to situation within aa control. Information was shared poorly. We sat on tarmac for over 40 minutes after the 3 hour delay.
American notified via app that the flight was delayed. However, when I went to the gate, they were already boarding and had not updated communications that they had pulled the flight time back. They made the entire flight re-check in which by this time I had lost my exit row seat and ended up in a middle seat. As a 4 decade flyer of American and Exec Plat, my expectations for the company are that the customer service would be better. This unfortunately is no longer a strong point for any of the major airlines including American. They are basically city buses flying at 30 thousand feet.
Very good, boarded and took off on time and landed early
Boarding and Delays The boarding process for my American Airlines flight from Copenhagen to Philadelphia was a bit tricky. We experienced a gate change that required a long walk to a new area of the airport. Additionally, boarding was not via a jet bridge; we had to take a shuttle bus to the plane and then carry our luggage up the stairs ourselves. Furthermore, the bag drop didn't open until about 12:20 PM, which was only three hours before our scheduled departure. This meant I couldn't drop my bag off early and had to wait outside of security in order to drop off my bag and use the kiosk. The bag drop self-service kiosks also didn't open until about 12:00 PM when an American Airlines employee unlocked them so that we could print out our boarding passes and bag tags, which further created a backlog. The flight was delayed by over an hour because we had to wait for one of the tires on the plane to be changed. Flight Attendant Professionalism On a positive note, the flight attendant was very professional when handling a passenger who was sitting in the wrong seat. Even though the passenger was persistent and reluctant to move, the flight attendant calmly ensured the assigned passenger could take their seat. Kudos to the flight attendant for keeping his calm and composure, not allowing the issue to escalate, and handling it well under pressure while a line of passengers waited in the aisle to board. In-Flight Service The in-flight service was also fast, prompt, and efficient, although service had to be suspended for the last two hours of the flight due to weather and turbulence, which was outside of the crew's control. Limited Flight Options Please note that American Airlines only operates one flight per day in and out of Copenhagen. This means there are limited options available if your flight is delayed or canceled, which is something to take into consideration when booking.
Not much space for someone 6 feet high in normal economy seat. My knee hurt
Getting to Scotland with no luggage (no medicine, no clothes and no club) on golf trip very disappointed
Great until k found out they never got my check bags onto the plane.
Boarding process was chaotic. Confusion over Boarding gates: gate 55 or gate 56 ???. Unnecessary standing in long lines to board. Better to call out Boarding groups one at a time and everyone else to sit. Airline only has 2 Boarding groups 1-3 and 4-9. That causes over crowding and chaos
The flight was ok. The seats are so small. The free wifi for members was not an option on this flight. The one flight attendant, older woman with straight white/grey hair, was very rude. The gentleman next to me asked about the wifi since he was a member as well. He stated, accurately, that the option to enter the idea number was not available. Her response was, "I don't know what to tell you" and walked away from him. The rest of the staff was wonderful. I asked another flight attendant about the wifi, she said the free wifi was not enabled on that flight (true or not- at least she was friendly). It was also pretty dirty. When I opened the tray table it had mushed crumbs and there was a dirty used pair of ear buds in my seat pocket. Lastly the air vent above my head was working but stuck so I was unable to move it to face me when it got warm. I fly American often but this really was not a great flight.
Someone switched seats in business class so they could sit together and we were left apart (3). Very disappointing. Staff did nothing
I have always been pleased with their service. Would not change a thing
Three major things that led to my low rating, 1. Internet wasn't available for the whole time, and 2. TV became available way into flight, after numerous system reboots, and 3. Food is not good at all.
Did not use entertainment Food great Stewards had an attitude, not the best but below average from my other flights with AA or BA
They removed our booking without telling us. Cost us thousands to book last minute
My flight was late. We stayed in aircraft one hour 😩
I was disappointed with the quality of the food and the fact that I was not given a toiletry bag for an overnight international flight
First of all we hade waited 3 hours in the airplane waiting to leave. Second the return schedule was changed and it messed up my entire vaction. I won't buy never again another flight and recommend to nobody traveling with them.
I am writing to express my disappointment with my recent Frontier Airlines flight. I was charged $99 at the gate because my bag was said to be too large, yet once onboard there was no available overhead bin space, and I was required to place the bag under the seat in front of me anyway. This made the charge feel unnecessary and unfair. Additionally, before the flight even took off, I was asked to move from the seat I paid for into a middle seat so another passenger and her cat could have my seat to themselves. I was not offered compensation or an explanation for being moved from a paid seat. Between the unexpected bag fee and being forced to give up my seat, this experience fell well below acceptable customer service standards. I would appreciate a review of this situation and appropriate compensation.
Terrible. Flight cancelled with no reasoning and no flights to rebook. Employees were useless and did nothing to help. Did not even know where to retrieve luggage from the cancelled flight. Flyers beware.
sluggish boarding and arrival procedures, fake nice flight attendants, and lots of delays.
You get what you pay for nothing essentially but a hard uncomfortable seat that doesn’t recline and kids screaming all around you and chaotic boarding and limited check bag weight allowance when compared to other airlines
Not very good. Paid in excess of $400 for assigned seating for my family and that was not provided. I want that money back.
Check in at Philadelphia international was absolutely terrible! I fly 2 to 3 times a month and avoid frontier at all cost and will never fly Frontier again! The night before travel, I tried checking in however, the app was giving me an error, so I went to the desktop, which instructed you that you need to use the app. The next day I presented at the check-in gate after trying at least a half dozen times prior to getting into the airport and continuing to getting the error in the app. I actually had rebooted my phone numerous times and reinstall the app just in case. My phone is only one generation older than the current model. It has no problems completing a frontier flight purchase or any other app issues. There was only three frontier employees working at check-in and a huge line while I was in line I continued to try and check in via the app. As I approach the desk, I was dreading dealing with the agent. He was extremely unprofessional, anti-semantic & very ignorant, and mean to the people in front of me, as well as the people who ended up being behind me. He literally told people “Man I don’t care bout y’all” in his native dialect! Maintaining my composure I approached and explained the situation. To which he replied, you’re gonna have to pay then! I don’t understand. It’s an issue with their app not allowing me to check in! Not my issue! He told me if I pay cash it would be $15, $25 if I pay credit card. I don’t understand a $10 difference for paying with a credit card? I am completely cashless so I continued to try using the app to avoid the $25 fee, Which I still don’t believe that I should be responsible for since it was Frontier’s technical issue!!! I continued to check in via the app a couple more times after he verified I was doing everything right he proceeded to continue to belittle the people behind me. Yelling at them saying I don’t care about you people! I cannot believe that this is the way that businesses would treat its customers! Unfortunately, the black mail with dreadlocks did not have a name tag all he had was a frontier sweater on! For the $25 fee that I ended up getting charged on my credit card. I should’ve just booked originally with Spirit or any other carrier! I have no problem paying fees that I should be responsible for, but when it’s due to a technical failure of a company, the customer should not be responsible for it! I cannot believe that it’s not frontier going out of business!
terrible cascading delays and unhelpful customer service. uncomfortable plane. crew was great, however!
Booked direct in July '24. Turned into a 14 hr layover (both ways) in Denver. My 5 day vaca turned into a 1 day . Not good, BUT,... Thank you for the people @ Frontier who were professionally friendly & approachable.
$80 fee for a backpack as a personal item is robbery.