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Check in was was and the agent was very friendly and helpful The lounge was nice...boarding was straight from the lounge Everything worked at our seats, and video entertainment was good ..food was mediocre

The flight was excellent in World Travellor plus. Well worth the extra money. Boarding at Phoenix was the usual poorly organized event. Very stressful.

Although business class, the seating was really cramped. The food was so so.

Smooth trip no turbulence which is always a bonus for me lol! In cattle class so an element of being a bit squished (but not as bad as other shorter haul airlines) smaller plane than the one we flew out on and entertainment system wasn’t as modern but still definitely passed the time. Lovely crew x

I was attacked in the Miami airport and the staff did nothing. On my flight from London to Miami one of the flight attendants screamed at me and demanded I keep my seat in the upright position at all times during the fight so the man behind me was comfortable for the flight. I will never in my life use British airways again

Airlines have to stop assuming passengers bring entertainment. Provide it like you used to in business class and above!! N

I don't know about the others but the flight attendant that took care of us had the absolute wrong approach "how do we dare asking for water or anything else for that matter"

Flying on the Boeing 787 from Seattle to London was everything that I expected. Every thing was great.

Not my definition of first class. No leg room and barely any recline. The food was good. The crew was great. The comfort for the price I paid for London to Cairo was highway robbery. The Wi-Fi didn't work for me either.

Seat pitch is not enough to eat comfortably. When seat in front is reclined, your screen comes closer to your face. Ryanair seats are actually more comfortable.