It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
It was really nice journey i personally recommend klm flight
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Empty seats next to me - wish it had been for a longer flight!!
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
I had a great experience. I would definitely use them again
The pre-check (passport control) for all US flights from Dublin airport is brilliant, meaning these flights come into the domestic airport in the US - it was so quick and easy getting to my hotel once we landed. The plane itself was great, staff were lovely and food was fine.
Punctual, smooth flight. Crew excellent and cabin very clean. Paid for WiFi but once you close out you cannot get back in even if you paid for entire flight.
Flight crew was superb. Meal was one of the meals at altitude I’ve had
One of the best flight experience I have had in along time. Would fly with them again.
Got us to destination alive, albeit a bit late. Luggage was left behind. No live tracking app available (available on some other airlines). Supposedly going to be delivered in next couple of days.
The trip was mostly nice, till the last moment when they had some issue with opening the flight door. The flight arrived late by 10 minutes, which was ok-ish, but then we got stuck on the plane for 35 minutes at the bridge and that costed our connection flight to LAX which left with 12+ passengers still on our flight. It added 2 days to our trip home, and we had to make lots of rearrangements to deal with the ripple effects. Don't book a 1+ stop trip with a layover time less than 2 hours.
My seat was broken. No sound available and the armrest between my wife and I was broken so it could only fold halfway up. Seats were a big close together so they felt a bit claustrophobic. Boarding was a little frustrating in Dublin as there is not sufficient room to actually queue up. Boarding was also frustrating for people behind me who were unable to use the overhead due to people abusing the privilege and putting more than one item each up there. Staff was friendly and helpful to those people.
The staff was amazing, so friendly and responsive. Check in was tedious as the online service was not available and the desk understaffed. It took a full hour in line to check in. The seats, in economy, where quite spacious until the people in front of us reclined their seats which then meant the seat was touching our knees. The inconsiderate people who were seated in a bulkhead kept their seats reclined for 80% of the flight and then got annoyed when we bumped their seats while shifting positions. It was highly unpleasant..
The connection time between the regional flight (from Newcastle) to an international flight (to The States) was too short. To require as second security scan and customs clearance within an hour and 20 mins is not enough time to make the actual connection. We had a final boarding call the minute we walked out of US customs and had to sprint (with two small children) through 20 gates to make it in time before the door closed. The concept is great in theory to clear customs before leaving Europe, but the timing needs to be adjusted. We travel abroad frequently and won’t be using this route again. Thanks.
the service on Business class should be improved to be at par with industry leaders like Cathay Pacific and Singapore AIrlines. A lot of room for improvement.
You will pay for everything and feels like the airplane is old
The luggage problem I previously mentioned was actually this flight
The flight was delayed due to snow in Frankfurt. There wasn't much information from BA or the airport, but Kayak was great and kept me informed of the delay and gate changes.
Late takeoff, but on time landing. Lost bags, 3 days to find them, still in transit to my location. Power outlets broken, Wi-Fi not working, so much for working on the long flight.
Good. For a long flight. The comfort of the seat could be better. Also, the food was « normal » plane food. Not indian plane food unfortunately! Everything else was smooth and great.
The seats were comfortable. So many empty seats allowed for stretching out and sleeping. The onboard entertainment was pretty good. The cabin crew were so kind and kept the passengers well- hydrated, and well fed.
We had American Airlines on our return and it was confusing if we were going with Aa or BA I had 2 different flight numbers and didn’t get our gate until it was boarding. So we were a bit nervous as the which it was
No WiFi. No food. 250 ml of water only drink option. No entertainment options. Extremely bare bones flight
Really appreciated the care, attention and friendliness of cabin crew. Very comfortable, prompt and efficient flight.
