I need an upgrade to business class but they ask for bidding. Never mind...
Didn’t like anything about the flight: I am so frustrated at this point. Since 8 days I have been dealing with your customer service regarding my seat changes. I paid $51.10 for extra legroom seats and one fine morning I get an email that my seats have been changed. I tried to contact the customer service and they have been just fooling me around stating that my issue will be resolved. Saudia is the worst airline. Pathetic. On the day of my travel, I came at the counter and the guy told me that my seat assigned is 36A and my wife’s seat is different. He then changed my seats to 33A which is not at all a extra legroom seats. I asked the person is these seats are extra legroom he said yes and when I came to the aircraft I am sitting in a normal seat. The TCR Shameer Ansari or Sameeri Ansari came and did nothing telling me that he tried his best find a solution. I need someone to contact me ASAP and I need a refund for the entire flight. I don’t need your Al Fursan points they are worthless. Contact me ASAP.
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Food was bad, boarding experience especially at Jeddah was extremely chaotic. Flights were very uncomfortable with Meals at odd times
Plane is very old and not the same seating as online No per seat entertainment The large shared tv wasn’t working Didn’t provide headphones No announcements of departures or arrival from captain or crew
This booking was as a result of stolen identity and hacking my debit account. I reported it to my bank. The thief tried to book two flights, maybe more. Hopefully, Kayak will be able to block fraudulent bookings and charges better in the future.
The seats’ reclined like premium economy seats, ie, not much.. but leg space was a lot l, so it did not feel cramped. Crew was very friendly and helpful.
my screen did not work properly. I couldn't watch any movies nor the flight information. I can see the flight info on the remote only. the toilet is very small and tight actually it is the smallest toilet I've ever seen in a business class. ( I'm not a big body person) in Jeda airport the first bus broke down so we transferred to a second bus and it took a long time to move. the seat spacing was good in 2 by 2 configuration. the food and the service was OK for a short flight.
The menu options in business class were few and the crew kept running out of the desired options! So what seemed like 4 options for meals turned out to be just one option! The entertainment system had very few movie selections for Hollywood and Bollywood movies. The audio in the headphones was poor as it was difficult to follow the dialogues; my fellow travelers had similar complaints.
The check in process was a disaster. There no clear lines and there were people everywhere, pushing and cutting in line. There was no communication about flight delay and our flight arrived 5 hours late. Causing us to run to our next flight. Our luggage did not make the flight
Bad weather in Amritsar cancelled the flight while we were at the gate in Delhi but the ground crew took good care of us and exceeded our expectations. Once on the plane, we enjoyed the best experience we’ve had on any flight in years. Their customer support was also impressively quick to answer and immediately helpful.
Poor behavior by ground staff in Mumbai. Very harassing. Initially they did not let me board with my little violin. They do not have the correct information. No concept of hospitality. The food on the flight was not good.
Bathrooms were horrible. No cleaning and floor was full of tissues. Understand that passengers responsibility to keep it clean but crew should check if tissues are there or not. Also, they announced that baggage will be at one carousel but came to a different one.
Screen are not working. Windows not clean. Staff is very good. Food is okay. Experience is good. I hope the up coming is more then betters for others airlines thank you.
Departure gate flipped twice within 15 minutes. Made passengers to move from one gate to other. Delayed boarding and departure. This is inconvenient for elderly wheelchair passengers and people traveling with children.
Booked thru Kayak -> Indian Eagle. One leg of flight was cancelled after check-in (CCU to Del). Rebooked thru Indian Eagle cancelled again and rebooked. Cancelled once more now scheduled for CCU-BOM-JFK on Jan 18th. Let's see if this gets cancelled again. Would not book any tickets thru India Eagle - they are just a ticketing intermediate and for questions they ask you to call Air India. They "request" booking but apparently I got bumped after ticket was confirmed. Much better to book directly with Air India - avoid Kayak and Indian Eagle. I paid for Travel insurance can't see it any more on Indian Eagle site to contact.
Best flight I have taken so far between US and India. Air India service was surprisingly amazing.. had a low expectation, but the new Air India exceeded it.
The diviced in front of the seat was not working. The waiting in the checking area was a catastrophe. Too many hours waiting for the boarding pass.
The flight was very good, it was on time at the take off and before time at landing. Overall it was a great experience !!!
FOR SENIORS ABOVE 75 YOU MUST HAVE SOME CONSIDERATION OF COMFORT ZONE.
