Minimum two kind food options
I upgraded my seat to business class for $800 and then at checking at the gate charged an extra $200 for my luggage. Saw this happening to other passengers as well. Being charged extra too. I think business class should include the luggage. Another way the Swiss has their hand in your pocket. I was unhappy. Can’t leave my clothes behind!
The airplane was very small The seats were very uncomfortable Without capability to move back No USB ports The food was bad
Cons: "Nada, I slept through this leg and the staff let me be."
Pros: "The airline is top notch and treated you great like it should be."
Cons: "The sears where a little tight but not bad and the movie options were ok not great."
Pros: "The crew was very professional and helpful. If you travel Business Class it is very pleasant. But if you are traveling Economy the boarding management and economy seats suck! Many people were complaining about how narrow the economy seats are on the A320/330 aircraft."
Cons: "Swiss has finally done it! If you are a person who is large framed, around 225 lbs or higher you will not fit into their economy seats. I'm quite athletic and not obese but large framed (ex- football player), I could not sit squarely in the seat as my hips were severely pinched. Misery :("
Pros: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Pros: "Friendly crew"
Cons: "Very good overall"
Pros: "The crew was polite and we arrived safely."
Cons: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Cons: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."
Cons: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Pros: "I like the service, the crew and the overall experience of flying Swiss."
Cons: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"
Pros: "Punctual modern aircraft."
Cons: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Pros: "Professional, friendly service in every respect."
Cons: "Economy is profoundly uncomfortable -- as with all its competitors."
Cons: "Small seats only 2 bathrooms,"
Pros: "The food."
Cons: "They didn't offer hot drinks like coffee/tea."
Pros: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Cons: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Pros: "Seats were comfortable, food was ok."
Pros: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."
Pros: "Comfortable flight. The crew was very nice and amenities were fine."
Cons: "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."
Pros: "Pretty much on time even with snow conditions!"
Cons: "Coffee was pretty much cold."
Cons: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."
Pros: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Cons: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Pros: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Pros: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."
Pros: "Very pleasant and friendly attendants. Food good, you'll never feel hungry! Love the chocolates!"
Pros: "Short flight"
Cons: "The tram ride to the plane"
Cons: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
Cons: "Seat in front of you tilts back and gives you NO room. Horrible!!"
Pros: "The seat, the airport, the service"
Cons: "The tight connection"
Cons: "Both flights were excellent. At Zurich airport is were I was disappointed in some staff at the gate. Two employees were rude towards me but the flight home & the staff made up for it for being very friendly & helpful. Over all would fly Swiss air again"
Pros: "Loved the cute attendant we had on flight :)"
Cons: "Old TV screen and remote"
Pros: "The food was good and I enjoyed the Swiss chocolates."
Cons: "The Seats were real cramped and the entertainment system was outdated"
Cons: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Pros: "The attendants were cordial"
Pros: "Checki-in via mobile app was easy, as was baggage dropoff at the airport. Both airport staff and flight crew were efficient, courteous, and friendly. Excellent service, good good, nice selection of entertainment."
Pros: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Cons: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Cons: "Delay and lost the luggage for the second time"
Pros: "The service and hospitality"
Pros: "Everything is excellent"
Cons: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."
Pros: "service personnel were excellent. Espresso is great."
Cons: "Business class main meal was disappointing."
Pros: "crew was attentive"
Cons: "having to take a bus from the terminal to board"
Pros: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Cons: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."
Pros: "Onboard crew was great and communication was excellent."
Cons: "Gate communication was poor. Delay poorly explained. Boarding process very confusing."
Pros: "Loved the entertainment options, and pretty Good food!"
The seating leg room was good! The flight was delayed by 1.5hrs. I pre ordered a meal on board, but was the last to receive my food. So poor on board service! Jet2 managed to leave my luggage behind at Manchester airport, I’m still waiting news of its whereabouts!
Boarding lanes should have been better organised..as it always becomes a free for all..
great airline - puts others to shame
The flight was first class the experience on landing in Edinburgh was not Crammed into a bus and held on tarmac for 15 minutes followed by just under 1 hour to clear passport control Only one flight at that time Disappointing!!!
Left on time arrived early first class ground and air crew
Pros: "Crew was attentive"
Cons: "The seats are awfully tight and no padding The plane was delayed for almost 3 hours while we were on it because of some air conditioning issue"
Cons: "Not much. Outside influences not under their control"
Cons: "Everything is made easy...."
Pros: "Seats and legroom very good for a budget airline. Crew very good."
Cons: "Boarding in Naples was dire"
Cons: "Seats don't recline"
Pros: "Crew were good, no issues. Flight was prompt and easy."
Cons: "A few too many announcements and promotions for buying stuff on board."
Cons: "People had to go a long way to find space to stow their bags. No one was telling people to put small bags under their seats."
Cons: "Food options are very bad & there are no TVs on the plane but otherwise this was an excellent flight & a seamless holiday transfer from the moment that we arrived."
Pros: "Regular updates during flight. Food!"
Pros: "Boarding well organised, cfrew friendly."
Cons: "Announcements too frequent and very loud."
Cons: "Missed the need to add luggage to both inward and outbound journey, that got excessively charged on the way back. Have never had to select luggage allowances both ways, clearly we want to bring our luggage back! + why should it cost twice as much to add to the hold when paying at the airport, rip of"
Pros: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Cons: "I canot think of any single fault at all."
Pros: "Great boarding decent legroom"
Cons: "Good all round - no entertainment but it’s short haul so expected"
Pros: "This plane was alot older then other planes owned but the cabin was still new, legroom brill, clean cabin and excellent staff. We were kept fully informed of the extra safety procedures needed in regards to de-ice the plane before takeoff."
Cons: "Would have rathered a new plane, and to land ontime but only 20 mins late."
Pros: "Comfortable, quick flight to prague, even landed early! The cabin crew were efficent and the cabin was kept clean and tidy. Legroom is always better on Jet2"
Cons: "Nothing to not like. Jet2 have good planes, excellent legroom and great staff."
Pros: "Cheap and easy."
Cons: "The announcements were a bit “organised tour” excitement which was odd. Also not allowed tablets during take off and landing which was a bit behind the ball compared to other carriers."
Pros: "Comfortable, friendly service on the plane."
Cons: "Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security."
Cons: "Could not check in online"
Pros: "Late at the airport but they managed to get us all through and boarded on time"
Cons: "Too many steps especially at Birmingham"
Pros: "Crew was good, boarding was good. On time."
Cons: "All food/drinks are chargeable, but they will not accept credit cards without a raise number on the front so I couldn't use my travel credit card and then I couldn't use my debit card because they said "often the debit card will not run through while in the air"...fortunately I had some Euros."
Pros: "Good flight (when we eventually got airborne. Friendly cabin crew"
Cons: "Last minute gate changes at Heraklion meant lots of confusion & frustration plus late departure. Edinburgh airport is a joke since its recent upgrades, plane sent to wrong bay caused delays getting off then baggage handlers are slow beyond useless, seem to think they are doing everyone a big favour & will do things when it suits them. No help or information from airport staff who promptly vanished at the 1st sign of trouble. Edinburgh airport really needs to have a long hard look at itself."
Pros: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Cons: "No entertainment"
Pros: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Cons: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."
Pros: "The convenience of the route"
Cons: "The thumping 'music' as we boarded, the over-jolly announcements which treated the passengers as if they were all mentally deficient or poorly educated. The information they conveyed was clear and comprehensive and obviously, safety instructions are crucial, but the format and tone of delivery were so patronising I thought they were a parody. They also assumed everybody was coming back to the UK after their holiday - the flight had a good proportion of French passengers and some of us don't live in the UK. Make the announcements more neutral. I fly with a lot of no-frills lines, especially Ryanair and EasyJet as well as the larger carriers such as Air France, BA, SAS and Air Canada, but I have never come across such grating and irritating announcements. I will think twice before booking another flight with them rather than endure this again."
Pros: "I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner"
Pros: "Another excellent flight on Jet2 , 35 minute delay but handled with such relaxed professionalism by the crew. Highley recommend *****"
Pros: "excellent legroom"
Pros: "First holiday with Jet2 and really impressed. My only tip would be to book a meal, as pre-booked meals are served first and the non-booked sandwiches ran out by our row. Will fly with them again."
Pros: "Decent legroom"
Cons: "Having to turn off electronic equipment for take off and 30 mins before landing. Ridiculous as all other airlines now agree this is pointless."
Pros: "Boarding was relatively painless. Although as always we seemed to end up in the crèche part of the cabin."
Cons: "Having to switch off all electronics while the seatbelt sign is on believe bags in the last century. Even a kindle! This is just ridiculous."
Pros: "New plane. Great legroom. Generous luggage allowance. Pleasant crew."
Pros: "Short check in, good leg room in seats"
Cons: "Overpriced food"
Pros: "Have drag A1 do great space, all in timd"
Pros: "What a breath of fresh air. Simple no frills service but very friendly attentive staff. Can't quite say why but 100 times more pleasant than a Ryanair flight!"
Pros: "Everything, staff the whole package faultless, well done !!!"
Pros: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Cons: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Cons: "temperature too cold on return flight from Faro, especially having been in hot weather for 16 days"
Pros: "- Flight was on time, yet they pad the timetable to make it difficult to be late. - Aircraft was relatively clean considering this was its 4th flight of the day, and the fact it's 29 years old. - More laid back then EZY and FR as they allow a reasonable turnaround time."
Cons: "- Seat assignments don't always make sense, we were split up even though there was an empty row behind us. - Shortly after takeoff passengers moved into the extra legroom seats without paying. - Constant attempt to sell things to you, scratch cards, overpriced drinks etc."
Pros: "On one of the busiest weekends for flying it was perfect..... the plane the staff and the flight"
Cons: "The food was expensive and not great"
Pros: "Convenient flights. Friendly staff. Excellent price."
Cons: "Older aircraft means electronic devices can only be used while cruising. Long queue for bag drop due to many flights leaving at once."
Pros: "Friendly, polite crew and clean aircraft both ways."
Cons: "Poor entertainment and lack of holder on seat in front to hold magazines, phone, iPad etc."
Delayed connection and ensuing missed flight. Replacing
Booked via Kayak (kiwi) and never been told we didn't have speedy boarding, despite us making sure have hand baggage and check in baggage...unlike our outbound flight via Ryanair we're we had priority boarding... here with easy jet we didn't have one and weren't informed by Kiwi that we don't have... so we had to pay extra 200£ for hand baggage.. Easy jet Staff at Berlin Airport were unpolite and with little experience ( very young ladies). We had a 2 hours delay with no updates from easy jet, what so ever... Never EasyJet, never Kayak & Kiwi.
More food options but due to Covid situation this was unavoidable.
Pros: "Quick boarding and landed earlier than scheduled."
Cons: "The air-con was too cold. The seats don't allow you to sleep as there's no where to rest your head against."
Pros: "It was very quick and arrived ahead of time."
Pros: "Crew were amazing arrived early"
Cons: "In flight entertainment"
Pros: "food was better than expected and not too pricy"
Cons: "no delay!"
Pros: "Roomy seats"
Cons: "No entertainment"
Pros: "The check in was very good and there were people about to ask if you needed help"
Cons: "It’s was late both out and return"
Pros: "The crew were very polite and courteous even after all the delays they had on the previous flight we always have extra legroom seats so that is why we were comfortable"
Cons: "Plane delayed and overbooked"
Cons: "Seats very uncomfortable for a 4 hour flight and boarding process was chaotic"
Cons: "The flight was delayed, normal easy jet flight, not expensive, short on space and just about ok on comfort. But, good flight times and reasonable cost. There was a very big man in my row, with his small wife, he just about fitted on,but I don't think of have accepted him sitting next to me."
Pros: "easy, no fuss boarding and flight"
Cons: "the queuing to have your bags scanned as you board your flight was confusing as there were 3 queues in the same space for flights leaving within 10 minutes of each other. Not a big deal, but someone explaining which queue to those at the back would have been helpful"
Pros: "Efficient No Frills Value For Money"
Cons: "Cramped Seating"
Pros: "Professional crew"
Cons: "2-hour delay due to "crew welfare issues" Even after a 2-hour delay, they let more cabin baggage on board than was possible to stow in the lockers, resulting in rather chaotic scenes around transfer of baggage to the hold, and adding toi delay.. Entirely avoidable"
Pros: "Great service landed early both ways defo use again"
Pros: "No having to have hassle of traveling"
Pros: "Quick flight"
Cons: "Uncomfortable, cramped and had to pay 60 euros to check a carryon bag because I had a handbag as well."
Pros: "I liked the price of my flight."
Cons: "The flight was delayed over an hour and there was no update on the app to indicate it. A lot of time wasted waiting in the airport and a very late arrival in Manchester."
Cons: "I didnt fly bacuse when i book not show me i mist book set In air port dont give my any seat"
Cons: "flight delayed by approx. 3 hours, no info from easyjet, airport boiling hot, no air-con in airport and packed out. there was no-one to supervise passengers off plane, which led to further delays and resulted in missing hourly train from Gatwick back into London."
Pros: "Didn’t die"
Cons: "Hour late Packed like cattle into waiting line Had to walk 10 miles to baggage claim"
Pros: "New plane"
Cons: "Almost 2hour delay"
Cons: "Just because I had my Cary on and a small purse I had to pay 47€ ... unacceptable"
Pros: "Had a great seat, 2f and middle seat was empty so had plenty of room to lounge about"
Cons: "All was good"
Pros: "Staff were pleasant and the pilot did an excellent job in difficult weather conditions"
Cons: "The flight was not stocked with sufficient food and had run out of sandwiches by row 3. Considering food is purchased for an additional fee this is surely makes poor business sense aside from being frustrating for passengers on a 3 hour flight plus a delay. Flights were very expensive especially when factoring in that we had to pay to check a bag, to select seats and to purchase food and drink. Worked out as terrible value for money when compared with an Emirates flight to New Zealand."
Cons: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Pros: "Arrived on time"
Cons: "Boarding was slow Seat was very uncomfortable, it is like they discriminate against tall people, leg space gets less and less by the year"
Pros: "The landing was hairy and I have never experienced a fish tail landing quite like it before."
Cons: "The landing was horrid and Im sure I lost £15 off the cashier for wine and cheddar crackers was like a magic trick gone wrong. Sort your float for each flight and stop making assumptions with short change and playing games."
Pros: "Flight was well organised and lef on time."
Cons: "Rating of one star for food was because we didn't have any and entertainment because understandably there wasn't any."
Pros: "Friendly staff, food ok"
Cons: "Shepherded into a small area with very few seats, and anyway, we were held in lanes like sheep! Seating on the plane - narrow and little space between rows. Had to wait quite a while for baggage to arrive."
Cons: "Seats didn't recline and very little leg room"
Cons: "Booked wrong date before confirmation came phoned to cancel was told I couldn't have a refund would never use easy jet again"
Pros: "Boarding was fast and easy. I was directed towards the rear if the plane so I didn't have to walk town the entire plane. I was offered to check my hand luggage in the hold for free"
Cons: "Flight delay both outbound and return"
Cons: "Horrible customer service."
Pros: "That we had priority boarding because 2e had a small child with us"
Cons: "There was a delay on both flights. I had a small child with me which was hard ."
Cons: "Easyjets own App cancelled my flight and the rescinded this cancellation. Thus I travelled to the airport and found it was cancelled again. Worse; initially no rescheduled flight for >5 days. Had to buy a seperate ticket to a different airport."
Pros: "crew was nice kept us informed about delay"
Cons: "posted it was an hour late then immediately called us for final boarding everyone had to rush to the gate. then we sat on the tarmac for an hour."
Pros: "The flight was fairly cheap"
Cons: "The seats are cramped and uncomfortable. There seemed to be constant runway delays."
Pros: "Boarding was efficient when we eventually boarded, could have been more organised."
Cons: "No food left to purchase on a flight that was delayed by 90 minutes, gate staff allowed oversize bags onto aircraft causing issues for crew and passengers, could have been an easy £45 for EZY. No boutique service on flight."
Pros: "On time, welcoming crew on board"
Cons: "Request to put small handbag into half empty flight bag is just petty. If easyJet insist on checking customers through and then holding them in a pen, they should provide facilities/seating - we are not cattle but that is the impression given."
Pros: "inflight crew were friendly."
Cons: "desk personnel were unhelpful. asked me to present my boarding pass when they should be the ones printing it out for me. when checking bags, the cost of checking my bags was almost double what i paid for the actual ticket and i had to drag my bags across the lobby to a totally separate desk, pay for the items, then wait in line again to check them. stupid airline."
Pros: "On time fantastic !"
Pros: "From pillar to post not one delay."
Pros: "On time, quick boarding. Comfortable flight"
Cons: "No air bridges"
Pros: "The flight left on time and arrived early, the staff were pleasant and friendly."
Cons: "The cabin was a bit grubby."
Cons: "Staff at check-in desk were rude. My carry on luggage was taken from me and placed in the hold even though I booked my flight long before Ryanair changed their rules about charging for carry on luggage. The sticky tab that the member of staff placed on my back has left marks all over the handle."
Pros: "The stay"
Cons: "Ridiculous long wait even though Ryanair said to still go for the original time. 9hours in the airport is not good enough"
Cons: "The time of the layover between a Ryanair flight that requires you to check baggage and then pick up from the carousel, go through customs, and an Aer Lingus flight that you then had to check into at the Aer Lingus desk (online check in was not an option) and go BACK through security IS NOT HUMANLY POSSIBLE. This was a huge waste of time and money and I do not recommend using two airlines, especially not if it involves RyanAir and the Manchester airport. I have to cancel reservations that I will not be able to make the rest of the time I’m at this destination. Moving flights cost me €60 and missing my reservation at an escape room is an emotional cost that cannot be compensated. Very unsatisfied."
Pros: "The crew"
Cons: "Uncomfortable seats"
Pros: "front-line staff were sincere. Plane was well-maintained."
Cons: "Chat staff wasn't competent."
Cons: "Delayed, then slow luggage reclaim (I believe that's your problem rather than the airport)"
Pros: "By the time you were up it was on its wayndowm 40 mins"
Pros: "The flight itself was great.... just the 90 min delay that put a downer on things."
Cons: "The 90 minute delay was a bit of a killer... also we where not told about the delay when checking in our hold luggage.... one of my party smoke and where a bit put out to find out about the delay once they had gone through customs etc and then couldn’t smoke."
Pros: "Flight delayed, 20 minutes to get through passport control, chaos at the car park due to changes & fees! Welcome back to England ☹️"
Cons: "Ryanair delays, Manchester airport in general, poor and anti-travelers focused"
Cons: "Flight didn’t leave until about 11 as boardinf didn’t start until after 10 so we arrived in Manchester at midnight."
Pros: "Crew were fabulous, boarding on time and was quick and easy."
Cons: "Plane was filthy, covered in rubbish, crisps, dirty seats. There were no drinks left to buy as it was the last flight of the day, no milk for tea which wasn't good."
Pros: "Cabin crew - efficient, friendly and with a sense of humour."
Cons: "Having to buy Prority boarding to guarantee access to the overhead bins. Seats not that comfortable. Little legroom (i’m average height at best)."
Pros: "Seating was comfortable and more leg room than some other airlines random seat allocated no charge no complaint. Only bought cup of tea so can’t comment on food. Tea was fine."
Cons: "The seemingly squashy way of making sure hand luggage is tagged. Why not use a system of gradual approach. Don’t like euro charging if card used. Seems strange. Cash sterling ok."
Pros: "crew very good"
Cons: "2 hour delay and no information, even changed boarding gate and did not inform passengers who was already waiting."
Pros: "The crew were lovely and the Chicken tikka masala was too, it could have done with a little more chicken in it though."
Cons: "The hour delay in Rome and the heavy landing in Manchester really scared the hell out of me."
Pros: "On time fly gut and prompt baggage handling"
Cons: "Waiting time, unfriendly crew, pilot out of the cabin chatting with the door wide open."
Cons: "Getting charged 220EUR to check in at the airport."
Pros: "Easy and quick and cheap"
Cons: "The seats are too steep inclined"
Pros: "Staff were friendly and helpful"
Cons: "Seats were very uncomfortable, not even a space/pocket slot on the rear of the seat in front to place a book, phone, bottle of water etc Boarding was delayed and this appeared to be due to cabin bags being moved to hold luggage but had not been tagged in advance. Seemed a bit disorganised. Fair enough have the rule about potentially putting them in the hold but make sure they are pre tagged. Flight delayed as a result."
Cons: "We were forced to get on the aircraft when it arrived late, with another 737 taxiing next to it( I know illegal). Then forced to sit on the plane for nearly 3 hours on the ground in heat. Staff were rude and awful. Everything was stupidly expensive, even water!!! When we eventually got to Manchester we had to wait in the plane again for 45minutes for the bus to arrive to take us to the airport. Only one person on passport control. Where our bags were all in a pile on the floor because of some malfunction. Ryanair flights are hell!!"
Pros: "3 hour delay due to an Italian air traffic control strike. Not the crews fault but they handled it well, especially the captain who spoke to everyone face to face"
Cons: "The selection of food was dismal and expensive, glad ok didn't buy as the quality looked poor"
Cons: "40 minutes baking on the bus to take us to the aircraft, Lack of communication Disrespectful and bad attitude of the crew Paying £80 to put luggage in hold to be told as I didn’t report that my case was damaged when I arrived at 01:00 am (in the morning) with an onward journey of 2 hrs I could not now place a complaint! Despite having photographic evidence!! No tap water available - given ice and boiling water I am done flying with Ryanair"
Pros: "The crew didn’t allow a very visibly drunk passenger on board which was good. We were concerned about him coming on the plane so were very pleased they didn’t allow him to board."
Cons: "The plane was delayed and when we did board it was very clear that absolutely no cleaning had taken place. Appreciate the effort not to be any later than we were but not nice to get to a seat with crisps and malteasers everywhere."
Pros: "On time and coat effective"
Cons: "At FRA Airport ryanair sits about a 20min drive from the terminal. Adds 20min to boarding and landing procedures. But this is compensated with FRA being a super efficient airport at the baggage carousel and border control"
Cons: "Dirty seats, tables and floor. Both times we checked in and because we didn't pay for early check in we all got separated despite there being room to all sit together or at least in pairs. Had to pay to move to sit together. It costs £80 to bring a suitcase for the hold, however if you don't pay for priority boarding your handluggage gets placed in the hold anyway despite there being more than enough space in overhead lockers. If I had known how much it would be to pay for the 'extras' which area really basic requirements, I would not have booked with Ryanair. Next time I'll be going with another company who actually provide a basic service"
Pros: "Accessibility guys in both Bergamo and Manchester were brilliant."
Cons: "Delayed for 2 hours the first hour was on the departure boards - fair enough but almost all of the second hour was on the plane with hardly any information at all."
Cons: "Delayed flight then held in pens for ages then held on the plane too."
Pros: "Ryanair still not putting their customers first. Poor experience checking in online. Had to use online chat which needed several attempts to get an answer, be careful calling Ryanair as they charge 13p per minute"
Pros: "Flight was on time"
Cons: "Couldn't take on bag as not priority. Booked extra leg room seats expecting priority but no longer Won't travel with Ryan air again"
Cons: "30 minutes waiting, New lugguage policy!"
Pros: "Early take off and excellent all round"
Pros: "Friendly staff and comfortable seats"
Cons: "The delay."
Pros: "Staff were friendly and helpful. Flight to of only a few minutes late, considering the appalling weather back in the UK, I expected more of a delay."
Cons: "Rear door wasn't accessible, so all passengers were loaded through the front. A bit more organisation of getting rear seated passengers on first would have facilitated a faster/safer boarding for all."
Pros: "Boarding was relatively quick"
Cons: "Left late and the staff were a little rude"
Pros: "Arrived early, a bit confused as to why our bags had to go in the hold but they arrived in a very timely fashion and although the 3 of us were separated, I was in a fire exit seat and my long legged son also had extra leg room at the front. Bonus!"
Cons: "I wish the seats could recline just a little. I can't read without feeling sick so a 3 hour flight can be pretty uncomfortable."
Pros: "Easy online check in with no need to visit a desk anyway, unlike Jet2 who enforce an online check in only for you to have to do it all again in person."
Cons: "Unnecessarily held at the gate for 45 minutes as the departures boards showed the flight as boarding - no way to get out of this area so stuck. Flight left late and then had to queue up to get access to a drop off area so missed my onward train connection. Paid for food in pounds but given change in Euros - disgraceful - don't offer to take payment in a currency you can't provide change for. Overall a poor experience, will not be flying with RyanAir again."
Pros: "That it took off and landed. That's all."
Cons: "Being made to queue for almost an hour, with staff seeing and allowing people to push in front because they had a child (over 5y.o) with no regard for people who queued. Staff then came from the back to the front of the queue telling people they had to put their carry-on luggage in the hold. When questioned why, the response was "you either do it or we won't let you fly. You don't like it? What do you want? It's Ryanair, deal with it." Very disappointing, flown many times with Ryanair but never been treated like that. Also disgusted with the new policy of having to pay to sit next to your partner of the same booking. Disgusting."
Pros: "That it is over"
Cons: "Extra leg room seats at the front of the plane don't actually have more legroom, and priority boarding is a farce if those without it can board the plane before you"
Pros: "Seat ok"
Cons: "Delay with no information.this is an airline that although cheap has no interest in customers"
Pros: "Left 15 mins late due to idiots not making the gate on time and luggage having to be found for them and arrived on time in Manchester so well done Ryanair!!"
Cons: "Kept staying for 1 hour unnecessarily. Plane late. Flight late, arriving 1 hour late. run out of many refreshment options, plane dirty."
Cons: "The seats are uncomfortable hard plastic"
Cons: "As we landed at las palmas the passengers were screaming as we had turbulence, no one from the crew tried to ease their fear."
Pros: "Easy embarkation, left on time, uneventful flight, arrived before schedule. Just what I wanted."
Cons: "Everything was just fine."
Pros: "Typical Ryanair flight. You know what you are getting"
Cons: "Delayed. Chaotic boarding"