Check in at bcn was a nightmare. In-seat screen did not work, asked for help twice but was not able to use overhead light, watch the safety briefing, watch entertainment or monitor map
Really slow transfer after getting off the plane at Manchester, and lost luggage! Take the train, terrible experience on arrival
Over sold! Never again. Got bumped even though I checked in and arrived on time with all my documents in order. Wasn’t even offer food/drink voucher for the next flight that was 6 hours later.
The flight was canceled. It was very troubling because the rescheduled to Air France was two days later. I incurred two days extra of hotel, was not able to get a boarding pass until I reach the boarding desk at the airline. I don’t know what happened British Airways, but I was very disappointed.
There was a delay on departure. Seat configuration is horrible. BA should not fly this confirmation any longer until the new seat conjugation is installed. Your competition is beating you. Food was poor to average. Not many choices. Arrival was delayed at the gate due to another plane being at the gate. You would think after the delay at the departure, BA and ground control would figure out how to ensure you passengers wouldn’t be late and running to their next connection. Overall, BA continues to be very low on satisfaction. If I had an other choice, I would choose another airline.
Due to no fault of the crew or airline the flight left late but more than made up for it once we lifted off. Captain announced the delay was due to the plane was being worked on. Very friendly, helpful crew, who seemed to enjoy their job. Seats were very comfortable and appreciated headphones and the blanket/pillow in Business class. We were seated in the last row of Business class and they ran out of choices for the meal, however the Flight attendant was able to obtain a chicken dinner from another section.
We missed our connection because they loaded the plane wrong. And had to fix the weight and balance
It was all great, a nice flight. I'm glad we didn't pay several hundred quid to sit together when we were able to sit together anyway is all I would say
We ordered kids meals - which were not kid friendly at all! (the breakfast that is - scrambled eggs on a bed of spinach and asparagus?)
Staff , Comfort and Food were excellent. My individual lamp did not work so I could not read, neither my novel nor the menu. I found it impossible to check in online. The website sent you round and round a loop. The only way to break the loop was to view and change your advance personal details.
Missed slot to leave so we were on the plane for an extra hour. The seats were really uncomfortable and the food was poor. The experience makes me think twice about flying as I suspect they are all similar.
Fine, charter flights. Plane full, and staff nice and friendly. No option for free food or drink. Entertainment through paid app.
The 737-8 is too small for the length of flight especially if there are any delays
The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.
Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.
