£67 Find Cheap Flights from Cancun to the United Kingdom – Compare and Save

I ordered a drink, but never got it. I ask what type of drinks they had and they could not tell me and there was not printed copy that I could find that is usually on most airplanes. They served dinner and never walk back to see if any need a drink or anything afterwards until they served the snack just before landing.

Check-in wait time was quite long (understaffed for the volume of customers), but energy and hospitality of flight crew was great!

I really enjoyed the flight…and food and the hospitality but didn’t get the food I requested for.

Everything was terrific. Kevin, and the whole crew, were exceptional. Five stars all around! Thanks so much.

Flight held at gate for other passengers. We ended up being late and missed connection

Should have more cosmopolitan food choices - too many Indian dishes - the only entree not Indian was lamb which I don't eat

The plane was ancient, and its technology was in disrepair. None of the charging stations worked, and the screens were barely functioning.

It was all great, a nice flight. I'm glad we didn't pay several hundred quid to sit together when we were able to sit together anyway is all I would say

We ordered kids meals - which were not kid friendly at all! (the breakfast that is - scrambled eggs on a bed of spinach and asparagus?)

Staff , Comfort and Food were excellent. My individual lamp did not work so I could not read, neither my novel nor the menu. I found it impossible to check in online. The website sent you round and round a loop. The only way to break the loop was to view and change your advance personal details.

Missed slot to leave so we were on the plane for an extra hour. The seats were really uncomfortable and the food was poor. The experience makes me think twice about flying as I suspect they are all similar.

Fine, charter flights. Plane full, and staff nice and friendly. No option for free food or drink. Entertainment through paid app.

The 737-8 is too small for the length of flight especially if there are any delays

The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.

Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.