The plane broke down at the Lima stopover and they offered to put me on a flight the be t day but I had to be back in LA that morning and so I had to buy another ticket from Avianca and United for $2k I asked LATAM for compensation and received none. Very bad experience
Poor handling of carry on luggage. We had a 8 hour stop in Santiago, are over 70 and, in spite of paying full fare they wanted to send carry on to luggage hold. No empathy. We had to show that several group 4/5 passengers were not sending their carry ons before they finally let Is keep them. Very poor .
Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
Horrible the worst airlines I have ever flown. Cancelled flight with no choices and when contacted them they were not helpful
My entertainment did not work. I was very tired from the botched connection, and the poor sleep
It’s a delta flight operated by LATAM. The whole ticket sale is a mess, delta changed my flight but didn’t update it in LATAM system, I couldn’t get my boarding pass, it took me hours to resolve this issue with delta. I had to change my travel plan. No apology from Delta even though it’s their fault.
The boarding and new bag drop-off process was confusing and causing massive delays.
Wider seats, better seat cushions, (I felt like there was a board I was sitting on). I had the chicken to eat but It neither tasted nor looked like chicken. The fruit was good.
Terrible customer service. I booked business class and the counter agent didn’t bother asking me about any choice or preferred seat, basically assigned me that last seat and couldn’t even answer if it was a business class seat. Also iberia lost my suitcase on my flight from JFK to MAD with the layover in BCN. Useless customer service at the counter. Thank goodness I happened to check the baggage claim area of the next flight in…there it was.
It was fortunate that the flight arrived in London in accordance with schedule, and the luggage was promptly transferred to the luggage carousel. However, I find it concerning that even minor issues in economy cabins are prevalent within the industry. American Airlines, in particular, appears to have the least legroom and feels more crowded due to the proximity of neighboring passengers. Additionally, the crew’s adherence to protocol is inconsistent. While they may enforce certain rules set by the FAA on a select few individuals, they often overlook numerous violations, such as failing to reset seat recline during landing.
Easy and organized getting in and out of the flight
Cabin crew friendlier, they weren't weren't unfriendly, but simply professional and not more
I liked the comfort of the plane. It was unexpected from past experiences.
Chair is very high. Your feet cannot touch the ground for 8 hours flight. It was a nightmare. Food was bad.
The app on phone and the online check in is not good, it would not give me the option of Spain or Madrid City in the drop down menu and I couldn't move forward with online check in.
As always a terrible experience. AA stole a day from my vacation days planned to be spent with my Family. Response: delays related to weather issues.
The flight was over two hours delayed. The aircraft was somewhat dated.
Paid for my seat 4 months ago. Did not pay the extra for specific seat assignment ( never have and never was a problem). Could not electronically check in (found out it was due to overbooking and that unassigned seats get bumped first - never happened to me before). Luckily, did make the flight. Very stressful - would have been extremely disruptive for my travel plans. UK Visa - never notified by Kayak or BA that a visa was required. Had to spend 15 minutes to download and complete app at the flight counter and pay $25, and was told they would let me know in 3 days if I would get it (flight landing in 10 hours from when I completed app). Luckily, visa was approved before landing. Unnecessary stress created here. Food - main meal, curry chicken barely palatable with unrecognizable vegetable. Desert cup, cheesecake, also barely palatable. Salad cup was good. Small water offered only 3 times (before main meal, at main meal, at morning snack) - not nearly enough for long flight.
Good but could be better for comfort and entertainment aspect
Overall it was not a pleasant experience, I was given the middle seat even though I asked for a change they didn’t honor
No WiFi working on either flight. No leg room at all, the seat in front of me left dents in my knees. If I put the tray down, it was so low it was propped up by my knees. (I’m only 182.9 cm) I’m usually cool on planes, but the planes were both hot during taxi and take-off.
Very bad.i will never book British flights for future
Moved me away from my family and refused to fix it.
I noticed the crew was so much nicer and friendlier. It would be nice if British Airways would serve soft drinks during the flight
Must have had an elderly tour on the trip. Plane boarded via tarmac and had both front and tail stairway access. We waited about ten minutes at the rear entrance while elderly folks entered the forward access and walked all the way back to last rows of the aircraft! We could not access the row until every one of them finally reached the final rows. There should have been an agent directing folks Forward and Aft based on seat row. It was comical.
The airport experience at check-in, just to drop a bag, was horrible. The were two agents working, two watching. We stood in line for just short of one hour. I asked the agent if this were normal and he said, "Well, yes. Just two computer terminals." No apologies. BA needs to fix this ASAP. Meanwhile, I've moved BA to the very bottom of my booking list.
Good shuttle to Europe. Face check boarding needs overhaul. 2 stations for 200 people and still with passport check. Why have both? Why is this now slower than 5 years ago?
Tickets get checked 4 separate times by different staff, would save time if only the person at the entrance and the person who scans the tickets checks them!
