Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Chengdu
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Scores according to KAYAK customer reviews
Pros: "So so"
Cons: "More care and warmth"
Pros: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Cons: "Can't think of anything, everything was very good."
Cons: "Flight was a little long!"
Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Pros: "Everything was great"
Cons: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"
Pros: "Food choice was good & amazing crew ."
Cons: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Pros: "Seat was comfortable and entertainment selection was good."
Cons: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Pros: "Convince, as this is good direct flight from Nagpur."
Cons: "Improve quality of crew and service from Doha to Nagpur sector."
Pros: "All the crews are awesome and very helpful, especially to the parents with young kid."
Cons: "More variety and quality of food"
Cons: "Boarding by bus at Doha is lengthy and not very comfortable."
Cons: "Refund my ticket"
Pros: "Great crew and front desk"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "Aircraft was very nice and comfortable. Flight crew as friendly."
Pros: "Great service from all staff ,"
Pros: "Good attention from cabin crew and good food"
Pros: "business cabin nearly empty. comfortable seats"
Cons: "Expensive WiFi"
Pros: "great service from flight attendnants."
Cons: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Cons: "Too crowded in in flight"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Big seat"
Pros: "The overall experience"
Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"
Cons: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise."
Pros: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"
Pros: "Staff worked fast to feed and water everyone."
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "Quality food and hospitality"
Pros: "Staff is always friendly and helpful, easy to communicate with Great movie options The 13.5 hr plane had very few passengers so I was given an entire row of 3 seats to myself Food is generally good -- Haagen-Dazs ice cream was a plus!"
Cons: "Second flight boarded an hour late, though it was never listed as delayed (a bit confusing) 4 hour plane had very little leg space"
Pros: "The food was the best airline food out there. Also, the regular economy seats recline more than other airlines."
Cons: "The boarding process was chaotic. There was. O system to the boarding and it made for a lot of pushing to get in line."
Pros: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."
Pros: "Actually I can't even explain everything is good"
Pros: "Customer service was super! Entertainment package was nice, many current movies worth watching ."
Cons: "No Wifi on flight !!"
Pros: "Nice people"
Cons: "6-hour delays coming and going. Sounds like a an issue."
Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"
Cons: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Cons: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Cons: "There is nowhere in the airport to go for long layovers. The ticket counter didn't open until closer to the flight, without it I couldn't get inside to the Travelers Lounge, and spent most of my time in the entry area. I also was assigned a middle seat, which is even less fun than usual when you've been in India and your bowels are acting wonky."
Cons: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"
Pros: "Crew was friendly. Flight left on time!!!!!! :)"
Cons: "Food was served too late. Unable to get a bottle of water as I was dehydrated."
Cons: "As I missed this connection flight we were re routed to Cairo then Larnaca. We landed at 6:30pm and didn't get to our hotel until 8:30. Missed my friends wedding. It was a disaster. As a Qatar airway member I feel let down and am disappointed with the lack of interest shown by the airline in relation to an apology of any kind. What can be done about it. I've booked a trip to be a part of my friends special day and instead get to the reception as guest start leaving. I also get fined from the car hire company as they cancelled our hired car due to a no show and have ended up with a less inferior car as that's all they had left. No real apology given si is like to know what are you doing about it?"
Pros: "Yes, Very good"
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Cons: "It's KLM. What else do you need to know."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Cons: "The plane is so old..,"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "General flight journey"
Pros: "The crew"
Cons: "Seat comfort"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Cons: "No reading light in my seat..."
Cons: "Turn the lights on early making it hard to sleep"
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "I slept pretty much the whole time"
Pros: "Food and staff behaviour"
Cons: "We did not get two of baggage at the destination."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Cons: "At some point the luggage was lost. here."
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Short-hop flight, fit for purpose."
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "The staff and crew"
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Pros: "Wouldn’t know as this passenger was not on the flight as he was killed June 2 and the ticket was supposed to have been canceled."
Cons: "Passenger, Damon Barksdale was not on this flight as he was killed June 2, 2019"
Pros: "Price was really good. The information on App to find the location reminding the trip ... is fine too."
Cons: "Food and seat were not that much fine."
Pros: "A380 plane so it was quiet and comfortable"
Cons: "1. Great difficulty selecting seats ahead of time 2. In flight entertainment system limited and poorly organized 3. No power or usb connection 4. Food was not very good - even by airplane standard"
Pros: "Seats have enough legroom, everything is clean"
Cons: "Crew service is excellent. Flight was fast without any delay in take off in Guangzhou Airport. Food in Business Class is pedestrian."
Pros: "The crew members are excellent."
Cons: "The food options and the took off time."
Cons: "The plane was too hot inside. It felt like the ac was not set properly. It was very uncomfortable. No entertainment system."
Pros: "We enjoyed our flight on China Southern. The aircraft, the service, the staff, the food: everything was great. The flight was delayed out of Phuket, causing us to miss our connecting flight to SFO in Guongzhou, but China Southern provided us with a seamless alternate and our ultimate arrival at ATL was barely delayed."
Pros: "Excellent Service by Crew Members."
Cons: "Thai film shown in Centralized Front Monitor was not popular."
Pros: "It’s simply a way to get from one airport to another. Everything is adequate minus the food."
Cons: "The food is really bad, and everything else is adequate for simple travel."
Pros: "The staff spoke English very well at ICN, which was a nice change compared to China, where I live and work. They listened and understood my concerns, especially about having little time between flights, not knowing what to do next, and needed their assistance with getting my luggage forwarded."
Cons: "Usually I love ICN airport. I was not aware there was another terminal, kilometres away by shuttle bus, that I needed to use between flights. If not for the extremely helpful information booth staff at station E, who arranged to have my luggage forwarded to my final definition, barely in time when the flights were purchased separately, I would have missed my flight trying to get my luggage then check it again, in addition to all the other steps. This time, I found the various steps in the procedure unpredictable. The signage is great but I didn't know what I was to do next."
Pros: "Didn't know what to expect. Terminals beautiful and new in Xi'an and Chengdu. Check-in super easy. Flight was great, attendants very professional. This is what we should aim for in the US. Metro from Chengdu airport to downtown was a dream."
Cons: "There was an hour delay but the ground crew never announced it over the intercom. Ever ground crew said a different time of when we were going to board."
Pros: "Nice crew"
Cons: "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
Cons: "of course they didn’t transfer our meal requests to the new flight. all the staff were grumpy."
Cons: "Very good"
Pros: "Professional cabin crew."
Cons: "Barely had enough time to transfer between flights. Transfer process in Guangzhou is cumbersome and time consuming."
Pros: "On time departures and arrival"
Cons: "The food not enough to eat"
Pros: "Was worried about the legroom on the 15hr flight. No problem at all."
Pros: "Great space. Easy to get on and off plane."
Cons: "Movie/media monitor did not work. Selection of movies and audio were very limited Takeoff very shaky cabin- scary"
Pros: "pork with rice was delicious."
Cons: "Boarding process, families were not given seats next to each other so there was a lot of chaos inside when they kept trying to ask fellow passengers to move etc."
Cons: "The seats and legroom in the A380 were among the most uncomfortable I have ever experienced in an airplane. Not sure who to blame, China Southern or Airbus. Stiff foam and hard, no movable headrest, curve did not match my back, knees hit chair in front. I had just flown EVA airlines on a new 747 (I think) and had no such problems."
Pros: "Food was decent and the staff came through the cabin quite frequently to offer drinks"
Cons: "Media screen did not work. I could not select a language which in effect locked me out of any type of on board entertainment for 15 hrs. Good thing I was prepared with my laptop and tablet."
Pros: "Staff and seats in business class"
Cons: "No gate at start and delay to gate at end. I think the airline contracts the cheapest gate slot possible at jfk"
Pros: "One member of cabin staff made me a cup of black coffee."
Cons: "Massive Delays due to storms. Very real possibility of missed connections. Infrequent updates. Boarded us in Guangzhou and left us on the plane for about 4 hours before even taxiing. Dreadful coffee."
Pros: "Super great customer service, friendly and accommodating."
Cons: "Hard seats...could be made more comfortable"
Pros: "Very friendly crew. Nice standard first class seat. On time departure."
Cons: "food was only so so."
Pros: "1. The check-in was very good, and very helpful!!!!...***** (5 stars service). 2. Flight crew was very professional."
Cons: "1. No information or explanation in English about the flight delay. 2. I have a very expensive new metal "19 degree Tumi all Aluminum suite case. It arrives damaged with a whole punched through the side wall. Cost me USD $1,395. Total disrespect for my property entrusted to China southern airlines. You inform me in Hong Kong maximum reimbursement is approximately USD 50.00 ! How would you feel about that? You tell me! 3. Approximately a 4 hour flight delay. I am not sure it was really necessary. How would you feel about that? You tell me! 4. Took a long time to get off the plane. I was in the front... No bus I think I appreciate the plastic rain coat. However The buss was leaking inside worse than the rain outside, and all over me. I left the bus with very wet trousers. How would you feel about that? You tell me! 5. So many problems because of a little rain...Really? You cant deal with a little rain better than this?"
Pros: "The only positive thing was that the flight was on time."
Cons: "Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew."
Pros: "overall good. Attendants nice."
Cons: "Just to many stops."
Pros: "my aisle seat was reasonably comfortable. we departed and left on time the stewardesses were polite and refilled my water glass 2 times"
Cons: "The food was awful. They gave us a box containing two rolls, ,some peanuts, a container of sweetened yogurt and a sweet gooey gelatinous item that was impossible to describe."
Cons: "I wasn't allowed onto my flight home because I missed my flight from Guangzhou to Seoul. Ridiculous that it was "for security reasons," but I could pay more money (cost of an entirely different flight) to bypass the protocols. I ended up getting a ticket from United that cost less than what China Southern was asking me to pay to get onto the flight that I had already paid for... My takeaway from this is use websites like these to find airlines that are offering cheap flights and then just go to them directly to buy the tickets. Easier to deal with flight changes that way."
Pros: "arrive chengdu for two days,still didn't.get our bags,all our stuffs were in those bags,and now still didn't know when can we get our luggage"
Cons: "Flight was cancelled, see above."
Pros: "Plenty if food and courtesy from staff and passengers. Overall, it was a great flight."
Cons: "Didnt like being told to turn off electronics for the whole flight from Manila to China. It didnt make much sense especially when i saw Chinese citizens able to use their electronic equipment."
Cons: "Had to pay for free baggage... Food sucked. No entertainment. No english spoken, Late arrival late departuire. Usual sucky chinese airline experience."
Cons: "Lots of pork and beef"
Pros: "Courtesy from flight attendant"
Cons: "Food. Could have been better."
Pros: "Good bang for the buck which makes all the average food, seat, legroom etc bearable."
Cons: "Delayed an hour, never listed/updated on the boards at airport."
Cons: "Lost my checked bag"
Cons: "Flight to Fuzhou delayed hours, no information given. Flight from Fuzhou was cancelled. China Southern didn't book us on another flight, or notify us. I spent an hour and a half trying to get a substitute flight (which left 5 hours earlier, meaning our layover was 7 hours in the airport). They said they wouldn't charge me this time (?!). The customer service was terrible, but the fact that they cancelled a flight without notification and re-booking was preposterous."
Cons: "No wifi on flight!"
Cons: "They kept one of our luggages back in China... 'Security' reasons. They took my shells I picked from the beach. Who does that???!"
Pros: "The good care given by the flight crew"
Cons: "Not much - it was quite good"
Pros: "Friendly staff."
Cons: "Lack of movie selection, small glasses , no bourbon."
Pros: "Same like Urumqi flight"
Cons: "Same like Urumqi flight"
Pros: "the male steward. the stock fellow. he was always smiling and cheerful. also joking. a fine young fellow. a good man. i was seated in the same row with this lady from Spain. she was hilarious and friendly so was the old lady from India, we had a blast laughing through out the trip and we shared tips about traveling"
Airlines flying from Scotland to Chengdu have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Chengdu
Masks required on board, masks provided on flights from Scotland to Chengdu
Social distancing seating
Middle seats unavailable to book on flights from Scotland to Chengdu
Testing for antibodies, testing for symptoms for flights from Scotland to Chengdu
Waiving of change fees. Search flexible flights from Scotland to Chengdu