Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Flint
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Scores according to KAYAK customer reviews
Cons: "Crew could have reprimanded people not wearing their masks or not covering their noses. The airline could have kept middle seats open to instill more confidence in flying."
Cons: "Nothing!!! It was a great flight!!!"
Pros: "Good enough amount of leg room. Easy to checkin online."
Cons: "Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle."
Cons: "Size of the seats"
Cons: "Better drink selection"
Cons: "For an hour and one half flight the seats were tolerable. Anything longer than that would have been torture."
Cons: "Just wish there was another few inches width on seats"
Pros: "Friendly, helpful and professional crew."
Pros: "The crew were pleasant and helpful"
Cons: "The entertainment system is way behind many other carriers - poor variety of choice, and small poor quality screens"
Pros: "Excellence view of London performered by the pilot. Very please with that."
Cons: "All good except for the seat, let my neck with a bit of pain."
Pros: "On time"
Pros: "On time departure and arrival"
Pros: "Helpful and friendly staff"
Cons: "Filth plane"
Pros: "Crew very friendly"
Cons: "No free coffee."
Pros: "No hassle and all straight forward"
Pros: "Check in and crew were very nice"
Cons: "Baggage was slow But everything was fine Pilot kept us informed"
Cons: "I'm not sure why the lady at the check-in desk was sooo rude and unwilling to help. Customers' presence was really bothering her..."
Pros: "I was very well looked after by crew."
Pros: "I like flights that land on purpose in a couple.troled way. This one did that. Good enough for me."
Cons: "Having to fly, but sometimes if happens."
Pros: "Short flight"
Cons: "All baggage lost. Wasn't put on the plane because they didn't have enough containers. Ground crew at London was courteous. Luggage had to be sent on to the US the next day. No free bags on this flight so all of the luggage lost had been paid for piece by piece. No free drink service; even a soda had to be paid for. No food, of course. Originating 10hr flight from Los Angeles to London was also uncomfortable, with small, packed coach seats, no air nozzles and poor headset connectors. I was very happy to get back on American Airlines for my return to Los Angeles. Wouldn't use BA again."
Pros: "On-time departure and arrival. Courteous efficient crew, both on land and in the air."
Cons: "My main gripe is that if you want a plain cup of coffee or a bottle of water, you are charged for it and can pay only with a credit card, but only if that card is chip and pin, and my US card isn't. Yes, it is high time that the US move into the current millennium and get chip and pin cards, but that is beside the point. I also flew BA from London to Seattle (part of same trip) and the on-board meal & drink service was PHENOMENAL - the best I have had on an airline in years, and I did not get charged for anything, including alcoholic beverages. How can this be the same airline?"
Pros: "Usual efficient BA"
Cons: "Had to take an emergency trip to London. The cost of the ticket for an hour flight was outrageous. $900 US was highway robbery."
Pros: "Not much, flights were on time is the only positive"
Cons: "Turbulence (other airlines went out of their way to avoid it, by BA didn’t seem to care), BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Cons: "For some reason we were boarded and ready to go and only then did they think to send for a de-icer. A 40 minute delay on a 1 hour flight. At the other end we then had to wait 20 mins to get off."
Pros: "I got there. It was safe."
Cons: "Entertainment system shut off."
Pros: "Service and price"
Pros: "Crew, funny safety instructions with Gordon Ramsey"
Pros: "everyone was very nice-thank you"
Pros: "On time"
Cons: "I have to pay for water?????"
Pros: "Comfortable and on time. We didn't have any food or entertainment so can't rate for them."
Pros: "Boarding seemed simple, no zones were called except for priority, we just all boarded and it seemed to go quickly and smoothly. BA is all pay onboard for any food or drinks."
Cons: "The cost to check in a bag was 65 pounds. We are a family of 3 and so that was 195 pounds. It is unreasonable to charge that much to check in a bag and ridiculous for ticket pricing to not be clear about this."
Pros: "Left on Time"
Cons: "Food costs money and not even water is free."
Pros: "We got to our destination safely which is always the most important thing."
Cons: "There didn't seem to be as much space as usual on international flights. The plane never got to a comfortable temperature and we were hot all the way home. One of our tv's didnt work which made for a very long 8 + hours."
Pros: "The cabin crew were friendly and service was excellent"
Cons: "Keep the complementary snacks and drinks made the flight great after a long day"
Pros: "Nice plane, and quick flight to Heathrow from Glasgow. The plane had to leave late due to weather but the pilot kept passengers informed and made up time in the air so we were only 15 minutes late. The crew was available to discuss implications for connections."
Cons: "No entertainment options but this was a small plane and quick flight, so I didn't expect anything."
Cons: "There was a massive delay and I stood in line 6 hours to rebook. Because of the long rebooking line, I missed multiple other potential alternative flights that day and had to spend an unscheduled night in the suburbs of Glasgow. Had rebooking been more efficient, I could have returned home the day scheduled. Very disappointed."
Cons: "late on two occasions first one 20 mins second and the n an hour. Not told why. Then boarding passes had to be reissued with different seats ..whole thing a shambles"
Cons: "M&S Food menu is limited as it is - they then also run out of most items and couldnt serve passengers on a 5 hour flight.."
Pros: "Crew was friendly, food was good, tv entertainment has a lot more choices now, decent leg room, smooth landing and take off,"
Cons: "Flight being late 2 hours and we had to sit in the plane for that amount of time, they didn't their refreshment service early"
Pros: "Happy stewards"
Cons: "Everyone was terrible"
Pros: "All was fine ......cabin crew, pilot updates, seat comfort . Keeping hydrated is a well-known health fact. Why BA does not offer free water wa a shock to me . Yes a kind steward let me supplied with tap water, but I find it appalling that the corporate office does. It consider customers health important."
Cons: "Cabin luggage is too big for regional aircraft. Size limits need to be imposed more strictly."
Cons: "Boarding process was a bit chaotic. Announcement s needed to be clearer. Also all old movies on the IFE."
Pros: "Left/arrived on time"
Cons: "Old airplane, no movie selections, grumpy service, small seats."
"Worst experience ever. My carry on was checked in and I had to carry all my electronics (laptop, etc) as if I was lost. No food. No proper AC. It was clearly stated that I have a carry on that I could bring with me and I wasn't allowed a carry on upon boarding. I flew many airlines (International and domestic airlines) and this by far is the worst experience I've had."
"The plan was late leaving missed connection, waited 3 hours for next flight."
Pros: "Uneventful flight. Departed on time. Arrived ahead of schedule (good thing). Excellent crew from nose to tail."
Cons: "PA system at gate was awful. Instructions were inaudible."
Pros: "Everything about my trip was exceptional!"
Cons: "No alcohol was available"
Cons: "remove justfly"
Cons: "Better bathroom access for premium economy"
Pros: "second flight was delayed about 30 minutes"
Cons: "Late with a bs explanation. Nasty flight attendant"
Cons: "More leg room"
Pros: "Flight was fast and professional."
Pros: "On time departure and early arrival. Crew was great."
Cons: "Staff at Pensacola airport not very helpful or friendly."
Pros: "pilot kept us informed"
Cons: "in cabin air quality odorous and poor"
Cons: "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
Cons: "Seats are too close"
Pros: "Premium economy was roomy and appreciate the included cocktails."
Cons: "The flight was delayed."
Cons: "Did not know that we did not fly with British Airlines (as I had printed out before my first flight to Germany) was replaced with American Airlines. I lost valuable time at the airport and almost missed the flight. Chaotic and unexpected baggage problems before boarding to Dallas: the board luggage, same as we had on the way over, was not accepted and had to be checked in. Problem since we had to move laptop, etc. before the actual boarding. Attendants not as professional as they should be. Also seats were changed -- I was not able to sit with my daughter who regularly gets travel sickness. Overall not a good experience. But the worst: changing airlines and not being informed!!!!"
Pros: "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"
Pros: "Good movie"
Cons: "Seats too little space"
Pros: "30 year old plane! Needs to retire this aircraft and move into the 21st century!"
Cons: "No outlets no individual monitors"
Pros: "They left my 72 year old dad without the assistance that was contracted!"
Cons: "The gate attendant wouldn’t talk to me on the phone and my dad couldn’t speak due to a stroke"
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Pros: "Wil fly again"
Pros: "extra leg room but I had to pay for it"
Cons: "This should only be used for important communications. And to not offer food on a 6 hour flight is horrible."
Pros: "Good Hospitality"
Cons: "insuffecient supply of juices etc"
Pros: "I liked that food and entertainment was included without additional charges, even a glass of wine."
Cons: "Not too comfortable to sleep in."
Pros: "We made it there and back on time and safely"
Cons: "This was an old plane; there was no power for devices, no individual movie screens as on other trans atlantic carriers, food was so so."
Cons: "I loved everything"
Pros: "Efficient, really nice crew and the food was pretty good."
Cons: "being crammed into a sardine can, really loud plane. The seats are rocks!"
Cons: "We booked a BA flight from Pittsburgh to Glasgow, through Philadelphia. We intentionally chose BA because we anticipated good service. We later learned that the flight was serviced by American. Our original flight was delayed one day because we missed our connection due to weather on the East Coast (after six hours at the airport). American re-ticketed us for a flight the next day. After several misstarts in Pittsburgh, we arrived in Philadelphia with minutes to spare. After running to the gate, we were then greeted with what turned out to be a four hour delay. Then, upon return, we learned that our seat selections/priority boardings were all deleted because of the re-ticketing on the on the flight out, and we spent hours on the phone and at the airport trying to get things sorted out and ensure that we had a return flight. One of the worst trips ever in my experience."
Cons: "Horrible delays. Delta doesn't have these problems."
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Pros: "The flight was comfortable with good food and movie options."
Cons: "Being in the last row, the deaf didn't recline much and I had difficulty sleeping. Also, I was not informed on the ticket that this particular international flight only allowed one free checked bag, not two, ad got stuck with a $100 extra baggage fee."
Pros: "Well done again!"
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Cons: "The usual delays out of O'Hare. This plane was an older plane, but good enough for a medium length flight."
Cons: "Overnight stay due to missed flight with no luggage or medication."
Pros: "The food was OK and I appreciated a complimentary glass of wine with the meal."
Cons: "Attendants made a big deal about expected significant turbulence...enough to say "now if your last chance to leave the plane" and suspend final beverage service. Turbulence was not bad at all and all they offered was water and juice after the initial service. Crew was short with passengers and movie selections were pretty lame. I was interested in the last movie, but it was shut off half way through."
Pros: "We arrived safe."
Cons: "The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?"
Pros: "Good crew, everything efficient with no problems for getting from point A to point B."
Cons: "I really am starting to hate the CRJ-700. I dislike being packed into one with 50 of my closest friends I never knew."
Pros: "Enterteiment was Very good. Plane New."
Cons: "Attendants did not give me coffee. Just yougurt. Nobody offered. But esse offered to Others."
Pros: "I liked how the flight was on time and how the flight was not overbooked. Over the past year I have had ad experiences with flying so much so that I thought the airlines did not value its patrons schedules and plans; it was all about getting our money. But American Airlines has restored my faith in the Airlines. Thanks!!!"
Cons: "I liked everything"
Cons: "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."
Pros: "You provide me with the best ticket prices and to me that was the the most important part of of the trip thx"
Cons: "The airlines charging for your luggage"
Cons: "No individual video monitors. Poor choice of audio channels."
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Cons: "The first leg was cancelled and no one maee me aware of this and no additioaal flights were placed for this leg of the flight.. Kayak said it is British Airways fault and of course BA stated it was Kayak's fault. I donkt think i will be using Kayak anymore, becuase of the way this matter was dealt. I am also planning to contact bebber businness bureau for this as well."
Airlines flying from Scotland to Flint have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Flint
Masks required on board, masks provided on flights from Scotland to Flint
Social distancing seating
Middle seats unavailable to book on flights from Scotland to Flint
Testing for antibodies, testing for symptoms for flights from Scotland to Flint
Waiving of change fees. Search flexible flights from Scotland to Flint