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Pros: Crew was great !!!

Cons: Seating in upper class is uncomfortable and bedding is not fresh.

Pros: Water station!

Pros: The crew were all excellent

Cons: Dinner choice was poor. Starter was just a few salad leaves.

Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.

Pros: Very good crew who were welcoming and attentive

Cons: We were placed at an international gate, had to wait for stairs (for the rear of the plane) and then a bus to the terminal. We arrived early but by the time we had waited for steps, bus etc, we were late!

Pros: I have no time for you sorry

Pros: The flight was on time and landed early

Cons: The bags could have come out earlier and the food could be better

Pros: Nothing.

Cons: I'm still at Heathrow 12 hours later. I never made it to Oslo.

Pros: Nothing

Cons: Customer service

Cons: I didn't like putting two family on different seats far from each other

Cons: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Cons: Could be better, say, like with Singapore Airlines..

Cons: Only serving beef as meal in economy was not great. A choice would be better.

Pros: Calm, friendly and professional crew, good food and spotlessly clean aircraft.

Cons: Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this.

Pros: SAS is excellent in terms of comfort and professionalism and care from the crew.

Cons: None

Cons: Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,

Pros: While i normally fly AA i gave United a try & my flight to Austin was surprisingly comfortable & enjoyable. The trip back was another story. Seated between two very nice but 250lb people who spilled over into my seat. The Entertainment channel was best part of trip and that was uneven.

Cons: Incredibly uncomfortable. Inedible food that I had to pay for was another frustration. We had a 45 min flight delay. At that point food should be gratis. A good opportunity to create loyalty was squandered. Complete lack of awareness about human essentials.

Pros: Smooth flight!

Pros: Seat spacing was good, entertainment was good

Cons: Nothing for this flight

Cons: No inflight entertainment. United tells u when u get on the flight the inflight entertainment is not working , the flight time is 7hrs which I messed up and the attendants have no remorse

Pros: Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it

Cons: I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions

Cons: Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!

Cons: Just the entertainment. Movies could be slightly better not a critic just a suggestion

Cons: Lost one of my luggages

Pros: Friendly flight crew. Food was good as well with options!

Cons: My seat was pretty uncomfortable, not sure why but my tailbone was killing me halfway through the flight. That rarely happens to me.

Pros: Comfortable, good food and good crew

Pros: The crews were awesome and very friendly professional

Pros: Best flight in a long time - comfortable seats, good food and service, good entertainment.

Cons: Can’t think of anything

Cons: Provide power outlets at seats. The remote control provided at the seat isn't at all user-friendly. I finally figured it out, but more people than not would have trouble using it. Also, basic features like turning on/off the reading light or calling a flight attendant shouldn't be on this complicated remote. Finally, the seating in economy plus or whatever this class is called needs to be rethought. (aircraft: Boeing 787)

Pros: The seats could have been a bit roomier.

Cons: Boarding

Pros: Nothing.

Cons: I'm still at Heathrow 12 hours later. I never made it to Oslo.

Cons: Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed.

Pros: Excellent airline

Cons: The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience

Pros: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.

Cons: Squishy space and very late flight unfortunately

Cons: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.

Pros: Left early, arrived early.

Cons: Get rid of M&S and go back to including a G&T with the ticket.

Pros: Nothing

Cons: They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed.

Pros: Good enough amount of leg room. Easy to checkin online.

Cons: Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle.

Cons: I like everything about the flight

Pros: Departed and arrived on time

Cons: Stop the sardine can treatment of passangers

Pros: Crew is amazing

Cons: Nothing

Pros: Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too.

Cons: I hate paying for water but I seem to do this all over town.

Cons: - Leave in time - Working onboard entertainment system

Pros: Very friendly crew. We boarded about an hour before so we were ready to go well before time.

Cons: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.

Cons: Seats were really old and outdated

Pros: There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her.

Pros: Crew was generally nice and caring.

Cons: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.

Cons: Ability to check in earlier.

Cons: Bathroom faucet awful. Seats in premium economy not comfortable.

Cons: The breakfast scone was disgusting but dinner was great!

Cons: I like everything about the flight

Cons: Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre.

Pros: Keep it up with great services. !! Thank you!

Pros: Of all the flights I checked this was the most convenient in timely manner and comfortable.

Cons: Movie options.

Pros: The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable.

Cons: Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it.

Pros: Amazing and helpful crew. Great seat.

Pros: Water station!

Pros: the crew was very polite and professional.

Cons: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.

Pros: Speedy boarding and good locker space

Cons: Lack of room in seat especially with seat in front reclined.

Pros: Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City.

Cons: If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser

Cons: Boarding process could have been smoother

Pros: There wasn’t much to like. One of the crew members stood out by being helpful; his colleagues were bureaucratic and disengaged.

Cons: This was a BA flight. Food in T3 in toronto was a disgrace, and the whole lounge experience was poor. The sleeping arrangements in business class had no privacy; the food onboard was mediocre. The Air CANADA flight on the same route is far better in every respect.

Pros: The movies in the flight

Cons: The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD

Pros: Food was great, service was also amazing.

Cons: The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable

Cons: We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason.

Pros: Convenience

Pros: The crew was great and service and meals where wonderful

Cons: Ability to check in earlier.

Pros: Promptness in service!

Cons: Food

Cons: Even a small coffee/tea service would be a nice addition.

Pros: It was great.

Pros: Not crowded. Crew was good.

Cons: Not taking a bus to board the plane.

Pros: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized

Cons: Checking in bags and printing boarding passes were long unorganized lines of people

Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.

Pros: Everything was easy

Cons: Business class seats are snug for big people compared to other airlines