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Cons: Big delay uncomfortable plane

Pros: The check in was super easy, they attendent was lovely and the flight itself was alright. However, there was a toddler screaming for 30 mins and not member of the crew adressed the issue and talked to the mother ot tried to calm down the kid.

Cons: They called us to queue up way before they started boarding. We stood there in a long line for almost 40 mins. They could've called right before they actually wanted us to start going in the plane.

Pros: the leg room was fine

Cons: the getting to the airplane and from the airplane after landing can be better by using more busses

Cons: Going on time without delay, more staff to avoid long lines

Cons: Flight was delayed one and a half hours and on landing at Edinburgh, there was a further hour’s delay, with no explanation or apology, waiting for luggage. This was 12-1am with no apparent regard for the length of onward journeys. I had an hour and a half drive to get home!

Pros: Amazing crew

Pros: Thanks to staff for doing their best to catch up time

Cons: Gate change and then late taking off

Cons: Too loud on plane

Cons: The flight was cancelled and we were asked to leave the departures lounge. There were no Logan Air ground staff actually working so we relied in the customer services desk at the airport to give us direction on what to do, and we were told that we would be eligible for compensation. I have now been told ( almost 2 months later) that the flight was only delayed and not cancelled so we are not getting a compensation payout to cover the huge additional cost I had to spend to fly another airline to get me to Aberdeen. Awful customer service, unreliable flights

Pros: Friendkiness

Cons: Nothing

Pros: Friendly staff

Pros: They are great at service and care of their passengers. Their staff always go out of their way to make sure of comfort. Loganair seems one of the few to still give a beverage and a snack with purchase of ticket (wonderful). I am super thankful of well trained staff and their knowledge on luggage and sizing on the smaller planes especially when traveling to and from larger planes. I never had any issues with being able to take my backpack on or being asked to check it as it carried my laptop & wallet...unlike other airlines of similar size running to & from SYY.

Cons: That I could not find any Tunnocks Cream Wafers in a retail store to purchase after only the caramel wafers.