Daily cleaning, installation of cabin HEPA filters on flights from Scotland to South Pacific
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Scores according to KAYAK customer reviews
Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pros: "Crew will do anything to help"
Cons: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Pros: "SQ always the best service"
Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Cons: "Reservation online"
Cons: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Cons: "Excellent service"
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"
Pros: "Good air line. Threat you well, enough food very good service."
Cons: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Pros: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Cons: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Pros: "It’s worth it to pay a bit more for the extra legroom seats."
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Pros: "All of services, food, Language, clean air even so beautiful ~~"
Cons: "So nice and beautiful wearing also food is very good"
Pros: "Entertainment system"
Cons: "Uncomfortable seats with no space, arrival at last gate"
Pros: "Entertainment excellent, cabin crew superb"
Pros: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Cons: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Pros: "More leg room than other airlines, superb service and excellent food!"
Pros: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Pros: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Cons: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Pros: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Cons: "Old planes and screens."
Pros: "The comfort and food plus drinks."
Cons: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Pros: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Pros: "Attendants are always nice, flight is always smooth."
Pros: "Everything else was good"
Cons: "Old aircraft with tired looking seats."
Pros: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Pros: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Cons: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Pros: "Yes loved it"
Cons: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Cons: "None all good"
Pros: "We really enjoyed this airline!"
Pros: "Excellent crew. Very good food. Comfortable seats."
Pros: "The crew was great."
Cons: "Food wasn't that great."
Cons: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Pros: "No comments."
Cons: "No comments."
Pros: "Response is the same as above"
Cons: "Friendly and wellmennerd team."
Pros: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"
Cons: "Lots of noisy babies / young children"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Seat was very comfortable and the flight was on time."
Cons: "Quatar is the best"
Pros: "The entertainment was excellent, the seats very confortable"
Cons: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Pros: "Liked comfort and srvice"
Cons: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Cons: "They could have checked the bathrooms more often as trash bins were very full."
Pros: "Service and food were excellentpA"
Cons: "Announcement volume too loud"
Pros: "Stewards and Stewardess were very prompt and always had a smile!"
Pros: "all nice"
Cons: "nothing but avoid bread"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pros: "Good food and good hospitality"
Pros: "Flight service"
Pros: "Liked the fact that the pre-selected choice of food was served"
Cons: "The quality food was bad. Staff seem to be frustrated more than trying to help."
Pros: "On general quite good"
Cons: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."
Cons: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Pros: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"
Pros: "Crew helped with my bags."
Cons: "Lack of film choice"
Cons: "The food options were good, but twice our family could not get the items we wanted as they ran out of them."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Had a great experience with this flight"
Cons: "the flight was canceled."
Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."
Pros: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Cons: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Pros: "Nice flight attendants, frequent fluid services."
Cons: "There was no Wifi in the plane."
Pros: "The best service"
Cons: "Nothing bad to say"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Pros: "Lots of space as the flight quite quiet. Very friendly staff."
Pros: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Cons: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"
Cons: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Pros: "Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket."
Pros: "Got to ride on a Boeing 747 Intercontinental!"
Cons: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Pros: "Seat was comfortable. Looked new."
Pros: "Comfortable plan. crew, at least in our section of the plan was minimally attentive."
Cons: "crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else."
Pros: "Crew was thoughtful"
Cons: "Seats were uncomfortable and the food was not worth eating"
Pros: "Airbus airplane with four seats in the center for our family, good movie selection."
Cons: "Check-in at Frankfurt Airport was hard, we were directed to kiosks that did not work properly and then finally found help at the family check-in counter. Food is very average. Had to take a bus for boarding the plane on an international flight."
Pros: "Half empty plane"
Cons: "Food n movies"
Pros: "Cree was fantastic from check in to boarding"
Cons: "Drinks served before food"
Pros: "The crew was nice."
Cons: "The infotainment system could have been better. My system was not working for the first 3 hours and the sound went out after 2 hours of use. Also my blanket was not clean."
Cons: "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."
Cons: "More leg room"
Pros: "Staff were very nice. Flight arrived on time."
Cons: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Pros: "The punctuality, customer services and refreshments served were all great."
Pros: "On time. Enough leg room even in economy. Staff nice. Good selection of movies. Food was actually tasty"
Pros: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Cons: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
Cons: "Flight late"
Pros: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."
Pros: "Treated passengers well - even those of us in steerage. Food was excellent and entertainment options plentiful. Coach is still coach, and it’s hard to settle in for a nap. So, if arriving rested is important to you, spring for business class."
Cons: "40min delay due to airport staffing issues (as we were told)"
Cons: "pastry, not sandwich"
Pros: "Service, food, efficiency of staff and departure and arrival"
Cons: "All was better than expected."
Pros: "The seats are comfortable and the plane was clean and well-presented."
Cons: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Pros: "Friendly crew and great food. Didn't have to wait long to be boarded."
Pros: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."
Cons: "There was not entertainment at all"
Pros: "Flight was good, comfort was good. Crew was not very friendly."
Cons: "The food on Lufthansa flights is getting worse and worse."
Cons: "boarding was late and chaotic and no apology from the airline"
Pros: "On time"
Cons: "Nothing to mention"
Pros: "Comfortable seat. Food better than average"
Cons: "Crew seemed a bit rude"
Pros: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Cons: "Kosher food ordered was not satisfactory: meat too dry and compressed. I couldn't eat that. Overall Kosher meal was poor quality. Disappointing."
Cons: "Everything.UEverything.United is suck"
Cons: "Entertainment options were not too good. The flight should have more American sitcoms and more Hindi options."
Pros: "I was sleep the whole time"
Cons: "It was okay"
Pros: "The crew moved as quickly as possible, and this made bathroom access easier."
Cons: "The small size of the plane made the long-lasting turbulence near the point of landing impossible to ignore. I don't consider this the fault of the pilot, more the size of the plane."
Cons: "Flight was 30 min delayed . When we landed, the jetway was someone mispositioned and it took even longer to get us off the plane - nearly 1 hour late. Missed my dinner appointment as a result and generally bad start to my trip to Munich . Very disappointed ."
Pros: "We were impressed with every aspect of the flight. Will most defiditey use this airline again."
Pros: "Movie selection, wine and food"
Cons: "Crying babies - outside of the crew control"
Pros: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Cons: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."
Pros: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pros: "Easy boarding"
Cons: "Could update movie selection"
Pros: "Excellent, helpful steward."
Pros: "Entertainment and crew was excellent"
Cons: "One flight assistant seemed a bit gruff and impatient compared to the others . Also food was nothing special. We could have used more water offerings and trash pickups during the flight afterwards the cabin was a mess."
Pros: "Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. ."
Cons: "Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given)."
Pros: "Without the help of the attendants at the gate waiting to take us to the connecting flight, we would not have made it! So grateful for their help! Food was very good for airplane food and movie choices were excellent."
Cons: "Seats were quite uncomfortable due to inadequate leg room."
Pros: "Service was good, boarding was fast, no other issues."
Cons: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Cons: "The flight was canceled because of terrible engine maintenance problem. After leaving the aeroplane no information or structured assistance was given. If I did not have roaming and would have called to re route I would have been possibly stranded in Berlin TEGEL for more than a day."
Pros: "This flight was slightly delayed, but the delay was small and didn't affect my connecting flight."
Cons: "the boarding wasn't "ordered" like last rows boarded first to avoid trying to get by people in earlier rows - that slows down boarding."
Pros: "excellent meals, good service, excellent entertainment"
Cons: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Pros: "The crew was astounding"
Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Pros: "Everything! The service was exceptional!"
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Pros: "crew was wonderful, great food, quick boarding"
Cons: "cant think of anything"
Cons: "Great experience"
Pros: "The crew was efficient and friendly. The plane took off on time and landed on time."
Cons: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Pros: "Crew was friendly and attentive but hard to understand"
Cons: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Cons: "They lost my luggage :("
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Pros: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Cons: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Pros: "Good quality flight"
Cons: "But delayed and lost baggage"
Pros: "Service and crew are great"
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Pros: "Not much but the staff"
Cons: "No room, boarding was slow, zero bag or legroom"
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Pros: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Pros: "It was on time"
Cons: "Hard seats Boarding was 35 min delayed"
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Pros: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Cons: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Cons: "They were unfreindly and rude."
Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pros: "The quality of service from the staff and their courtesy. A great asset of the airline."
Cons: "My luggage was left behind - this despite my being lifetme platinum."
Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Cons: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Pros: "No delays, service with a smile"
Cons: "Nothing to report."
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Pros: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pros: "Food, drinks, and general service on board were all very nice"
Cons: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Pros: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"
Pros: "I was too tired to stay awake so I slept most of the flight. The ground crew at the checking booth was kind enough to provide me with an aisle seat to accommodate my long legs, from which I suffer if I would sit in a middle seat."
Cons: "Nothing that I can remember, again I was too tired to stay awake."
Cons: "Touch screens"
Pros: "Loved the entertainment. The movies and other options were great. The drinks were very repressing also."
Cons: "I did not like the food. Also I do not eat meat so I was no given a non meat option I was just told to eat everything except the meat. I was also not a fan of the snacks in between. There was a spread some olives and then a spinach pie and they were cold and not appetizing. Next my luggage did not make it to ATL with me it stayed in Dublin and I ended up not getting it until 2 days later. Next the bathrooms became very dirty towards the end of the trip so it made it quite unpleasant to have to go to the restroom."
Pros: "sorry had to cancel due to covid-19"
Cons: "sorry had to cancel due to covid-19...still waiting for refund ??"
Pros: "It's ok for business class. Crew and boarding is Pro smooth."
Cons: "Entertainment options are limited. Food could be better considering its business class."
Cons: "Foord service poor overall"
Pros: "Helpful staff"
Cons: "Bigger and more comfortable seats"
Pros: "On time flight"
Cons: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Pros: "The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget"
Cons: "No airline has ever treated me this poorly. I hope this never happens ever again to anyone"
Pros: "Planes were good with good leg room"
Cons: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."
Cons: "The food was seriously too small in portion! Had to go hungry on a full service 14hr flight!"
Pros: "Good price. Long flights were not at all crowded. US preclearance in Abu Dhabi."
Cons: "Entertainment. Food was so-so."
Pros: "Being time conscious"
Pros: "Not much - perhaps that we had booked the last row and only had two seats together"
Cons: "The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him."
Pros: "We were lucky to get the last row where there are just 2 seats."
Cons: "Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes."
Cons: "Very limited food served at inappropriate times with no flexibility. No information provided on what meals would be served at what times. Very limited entertainment. Very long uncomfortable flight compounded by crew hawking duty free goods like vendors at a fish market, waking many of those who had been fortunate enough to fall asleep."
Pros: "Same food offered on both trips was a bit disappointing"
Pros: "Food was great. Crew was very nice and it was a very comfortable flight."
Pros: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Cons: "The food was not good. I had ordered low calorie and I got uncooked chicken and uncooked vegetables"
Pros: "Great vegetarian food and good assortment of latest movies/tv shows."
Pros: "The crew and well maintained air craft makes my US trip excellent"
Cons: "Plane was not comfortable and looked dingy. Food was awful. Service was subpar."
Pros: "I didnt have to catch a bus to board like how we did at Abu Dhabi"
Cons: "The boarding was done the most confusing way. Back to front when there were zones on each boarding pass"
Pros: "Good crew, good flight time"
Cons: "food choices and entertainment choices. Most of the people book return flight on the same month. If the choice are same in a long haul flight they get bored with entertainment choices."
Pros: "SEating was comfortable"
Cons: "Food was bad! Crew was not very informative on asking about food options! Movie options could be better!"
Cons: "The seats never recline. All the 4 leg seats had reclining ossue"
Pros: "timeliness, in-flight entertainment, food"
Pros: "The staff was outstanding. The plane was older and looked it."
Cons: "The food was just barely edible. The choice of movies was pathetic. If it hadn't been for the staff this would have been an unacceptable experience."
Pros: "Cabin, boarding"
Cons: "Transit through Abu Dhabi is a pain"
Pros: "Seat space"
Pros: "Good selection of movies and live TV. Ample leg room. Boarding is not as per zones. Announcements and directions at the gate are not very clear nor loud."
Cons: "They don't offer choice of vegetarian or non-vegetarian meals. They just hand you whatever is on the cart. Crew appears to be very defensive."
Pros: "Attention to detail"
Pros: "Staff are friendly and helpful. Communication generally helpful. Flight comfortable other than for the food and seat cushioning. (see below) They handled our delayed connection brilliantly, putting us in a hotel in Abu Dhabi for the day. Very restful and handled very well."
Cons: "Food and comfort of seats. Pretty standard long-haul experience."
Pros: "short trip, crew was efficient, food was warm"
Cons: "The airline made it very clear that there is a class system and I felt like a refugee sitting in economy and was not fed well. Flight attendants were very good at ignoring your requests like it was fun."
Pros: "The plane was fantastic, although my experience is slightly more skewed towards a positive one given the flight was fairly empty and we were free to choose alternative seating after takeoff. The plane itself was fairly comfortable, a noticeable step up from budget lines, and the staff were an absolute dream. Very very friendly, never seemed put out and frequently checking on passengers. The difference of inflight entertainment technology was certainly VERY noticeable & I actually preferred it. Better, clearer, bigger screens. It just changes the experience for the passenger if we can be happily distracted."
Cons: "Really only the food. There was one meal which I didn't eat after tasting - it was just tasteless and not worth eating. A scone sandwich would have been more preferable. I still believe the standard of inflight food could be raised a notch or too, even if it was looking at a company like Pret A Manger and offering some nice sandwiches, fruit and soup, that would be more desirable and satisfying."
Pros: "Great service in their A 380 full floor biz class service from JFK to Abu Dhabi"
Pros: "The crew was very nice."
Cons: "THere was no air conditioning! Seemed like the pilot tirned on heat. And the whole plane smelled."
Pros: "As above"
Cons: "As above"
Pros: "Great storage bins, privacy in the window seats, comfortable lie-flat bed with good massage option. Short walk from Business Lounge to gate, priority boarding. Dine on command. Excellent"
Cons: "Not a great choice of new films."
Pros: "Overall flight experience was good, but the ground staff need to be more real time responsive and should own responsibility."
Cons: "My baggage is still missing and no one is responding to number presented on the sheet in Chicago, very bad. Please get my baggage to me and be kind to the customers in aftermath of the services."
Pros: "The crew are friendly and helpful."
Cons: "The seats are way too small and cramped."
Cons: "The flight is a 777 or 787. This is the flight has cramped up legroom in economy. It's a 17 hour flight and the aircraft is not comfortable at all in economy. The food is a hot or a miss. They have 3 items on the menu but chances are by the time they get to you they run out of the non veg options and you are stuck eating dal and pulav. Flight attendants on the flight were okay, not super helpful if you are traveling in economy"
Pros: "Food was decent, service was great, they didn't bother me much while I slept. Overall good experience for 17hrs airborne."
Cons: "The seat bases are the most uncomfortable thing I've ever seen... zero padding. I might have developed hemorrhoids from the trip! LOL. Seriously though, compared to an airline like Cathay Pacific the seat bases are garbage. The rest of the setup (entertainment, overall seat geometry, etc) is really good."
Pros: "Was upgraded to Business class"
Pros: "Fast track through passport control and customs and quick boarding. The crew made the long flight relaxing and comfortable."
Cons: "Dinner was great but breakfast was not as good."
Pros: "The staff were great. Comfortable."
Cons: "Not much."
Pros: "Staff were great."
Cons: "They ran out of toilet paper 3/4 in. Disgusting."
Pros: "Chair was comfy"
Cons: "crew were unorganized & rude Videos were very old & not updated for long time at least 3 yrs old"
Pros: "The entertainment system was top notch and the plane was beautiful. Everything was comfortable and nice."
Cons: "We had a huge delay for security purposes. Which is OK, I am not giving mediocre ratings on that front. But instead because throughout the many, many hours that we were waiting for the plane to be rechecked, we were not offered even water. Throughout the waiting, it was the middle of the night and a lot of the food shops in the airport were not open. The crew knew that we were going to be waiting in the security area for many hours, even peanuts and water bottles would have been welcomed after the six hour delay."
Cons: "Major delay in boarding. Then we had to stop at Mumbai for hours. No clear explanation was made. They didn't provide us wifi, we couldn't reach our families to let them know."
Pros: "The email info The on board entertainment The food The delivery of luggage due to change of planes"
Cons: "3 hours delay without information Seat size Leg room"
Pros: "Crew was incredible"
Cons: "Same thing with entertainment"
Airlines flying from Scotland to South Pacific have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Scotland to South Pacific
Masks required on board, masks provided on flights from Scotland to South Pacific
Social distancing seating
Middle seats unavailable to book on flights from Scotland to South Pacific
Testing for antibodies, testing for symptoms for flights from Scotland to South Pacific
Waiving of change fees. Search flexible flights from Scotland to South Pacific