Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Santorini (Thira)
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Scores according to KAYAK customer reviews
Pros: "On time"
Cons: "Racists bastards!"
Pros: "Helpful crew Good food"
Cons: "Our luggage came back damaged and open !"
Pros: "Got to ride on a Boeing 747 Intercontinental!"
Cons: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Pros: "Best flight crew I've ever had."
Cons: "A free upgrade to first class"
Pros: "Not much went well, sorry"
Cons: "Because of bad logistics, the flight from CDG to FRA was delayed and therefore i missed my connection to AUS. Lufthansa personnel could have helped me make the second flight but didn't bother. I was rebooked on another flight through IAH which defeats the purpose of choosing a direct flight."
Cons: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Cons: "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."
Cons: "It would be nice if the seats had more leg room. Staff was super nice. Food is not bad"
Pros: "the seating supports under the seats are truly ridiculous. impossible to store bags"
Pros: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Cons: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Pros: "The flight was adequate."
Cons: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Pros: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Pros: "Staff were very nice. Flight arrived on time."
Cons: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Pros: "Same as above same as a bove"
Cons: "Same as above"
Cons: "Flight late"
Pros: "Everything except boarding"
Cons: "Boarding process was incredibly disorganized"
Pros: "I had a great seat in premium economy. I would recommend upgrading to anyone. Friendly crew. Good entertainment options."
Pros: "I liked the food and the election of entertainment. I’m"
Pros: "Everything as expected."
Cons: "Had to take a United flight to a different destination. No compensation for something I had no control over. When I am at an airport and have the opportunity to catch an earlier flight you have room on, you charge me. When this kind of thing happens - I pay with my time. Sucks"
Cons: "My return travel was on lufthansa but due t delays in departing I missed my flight to the US. We were treated very poorly and slowly by service center representatives. The flight we missed was still at the gate but the door had closed. We were told the flight was oversold so it benefited the airline that we missed it. It’s muxh cheaper to put us in a horrible hotel with disgusting food and fly us out the next day, then pay people to choose a new flight. I had two small children at home and Diebel to this incompetence missed my 4 year olds birthday. He was devastated all thanks to your airline."
Pros: "The staff was kind and friendly (which always is the case with Lufthansa!). I felt like more than just a passenger but as a cared for customer."
Cons: "The premium economy seats, while more spacious, were not much more comfortable. They reclined to the point that it was awkward when using the leg rest. Would be better if the leg rest could raise a little higher.."
Pros: "The staff is on point classy folks the stewardess, are very nice and and prompt."
Cons: "The food is terrible extremely bland and no flavor. Needs to maybe be revamped"
Pros: "Easy boarding"
Cons: "The food was a bit over cooked and dry but overall excellent service."
Pros: "Clean and effective communication."
Cons: "Was kept waiting in the plane"
Cons: "We made it to the gate from our connecting flight at 1pm, flight was supposed to leave at 1:10, we got to gate after RUNNING from gate A to Z just to be told the plane left. After researching, we found out the plane didn't depart until 1:43pm. Horrible horrible service. Will NEVER fly with Lufthansa or into Germany."
Cons: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Pros: "I love lufthansa"
Cons: "We waited 1 hour inside the plane for a tore change. That should have been done before take off time."
Cons: "Flight canceled"
Pros: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Cons: "Nothing...I felt spoiled"
Pros: "Economy seats are not comfortable. The seat cushions are worn out and do not provide good support for long flights."
Pros: "crews are very professional. speak multiple languages. except for the quality of food, the airline provide good service."
Cons: "available seats shown on lufthansa website does not always tell the truth. to the last minute it was shown the airplane empty which was my next seat available but it was booked. if i have known that, i could have booked a upgraded seat."
Pros: "keep going"
Pros: "Great leg room for economy class, polite and courteous staff"
Pros: "Courteous and professional."
Pros: "As a Germany company all was in place on time and well done."
Cons: "All was good"
Pros: "personal screen with option to start / pause and restart movie, good selection of movies but not the resent ones. Hot food, quick service. considered crew"
Cons: "no relaxing/ meditating music to ease sleeping only voice guided recordings, 3 hrs delay increased travel to 11 hrs 45 min"
Cons: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"
Pros: "On time"
Pros: "Punctual departure and arrival. Crew was professional if not always friendly."
Cons: "The worst food I can recall I have ever experienced on a plane. So bad that I didn't have more than an unfortunate bite from my "dinner" entree. The food was especially noteworthy as the trip over was so good... In the entertainment category, the sports and news line-up only had old soccer games..."
Pros: "leg room, entertainment, the pilot was informative throughout the flight"
Pros: "Its an A380 so nice and new"
Cons: "The entertainment system had a horrible interface with touch screen that didn't work well, and had to move seat because audio jack was faulty"
Cons: "No boarding advantages as a star alliance silver member."
Pros: "Crew was fine. Food was ok."
Cons: "Delay, twice - before we boarded and then again after we taxied."
Pros: "The wide selection of content to watch, food was good."
Cons: "45 minute flight delay due to a discrepancy with the engine."
Pros: "Nice plane, fast boarding, more room."
Cons: "Needs more lavatories"
Pros: "Liked the toilets downstairs. Good selection of entertainment. Pleasant crew."
Cons: "When I checked in I was told that I could take my suitcase, which is a carry-on size suitcase, on board. While boarding I was made to check it as luggage and told it was to big and too heavy even though it weighed 12kg."
"Good value for money. Small snack and free drinks. And most important: on time!"
Cons: "Very light and friendly crew"
Pros: "The best landing of a commercial aircraft I have ever experienced in my 74 years and in half a century of flying across the globe, took place in arriving at the Madrid airport with this Aegean Airlines flight. I had to ask the airline hostesses the names of the pilot, and they were two pilots flying"
Pros: "We were served a good little sandwich for a snack."
Cons: "We went though boarding only to stand in a long line for 10 minutes or more waiting to get into the plane. They could have started boarding later."
Pros: "the flight crew is very kind, the flight has been very pleasant, I'm sure I will be happy to fly with AEGEAN Airlines again"
Cons: "everything was be fine [ the music was not be by my taste ;) ]"
Pros: "Everything went well."
Cons: "The food."
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Cons: "Had to double pay for baggage. Total scam"
Cons: "I booked for baggage through kayak and had to pay again. What a scam"
Pros: "Free food! Very nice flight attendants"
Cons: "Chaos with boarding - should be by rows"
Cons: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
Pros: "Seats way to tight. Don't think I will use them again."
Pros: "flight and flight crew were very nice"
Cons: "check-in process - they would not start check in until one hour before flight and then there was only one agent for boarding passes and one for checking luggage if you already had a boarding pass"
Pros: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Cons: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
Cons: "The flifgt attendents are not cooprative on plane,and also the offecier in the trancefer office."
Cons: "I had round trip flight with Aegean airline from Santorini to Athen and Athen to Santorini, Both flights had DELAYED FOR ONE HOUR!!! My gateleg table was broken on Athen to Santorini flight so I ate my lunch in a hard way!!!!! On the way back after one delayed finally we arrived at Athen airport and I had two more flight to caught. when I got my luggage do the next flight I realized literally my luggage was destroyed!!!!"
Pros: "Wasn't expecting so much food for such a short journey, but it was delicious, and views from the plane were gorgeous."
Pros: "On time. Space. Great team."
Pros: "Crew was friendly."
Cons: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Pros: "I slept through most of the flight."
Cons: "Everything else. Especially that I had to pay $60 for one luggage."
Pros: "Friendly staff, good service"
Cons: "The other passengers were very loud and obnoxious. During boarding it felt like we were a heard of cattle."
Pros: "Before the first fly we request to be on the front and we ger the last row!!! The plan was so small that i cant get inside and i'm 1.90 m so i need to put my legs out and all the time the girls staff kick my legs and wake me up Before i get inside the plan they took my trol (small sutcate) becuse "it's to much big" (this is the regular size!!!! and when i told the girls they told me that we dont dissc lus about it!!!! Al the flight their wasnt ballans and it was terrible i felt so bad and when all the people get a paper to feel and i was sleep so no one told me that i need to do this Terrible flight of my life!!!!"
Pros: "Very comfortable"
Pros: "plane packed full but staff still managed to look after passengers needs"
Cons: "dislike bus transfers to terminal for economy reasons"
Pros: "New, clean plane, meal served on board was unexpected but very good, crew was professional. App for Aegean Airlines works well."
Cons: "Seats were uncomfortable and small. Boarding was messy and didn't seem to work very well."
Cons: "This flight was delayed by an awful 8 hours. We were stuck at the airport through the entire morning and missed half our day in Santorini. There was very poor communication between the airline and us so we were utterly frustrated at the experience."
Pros: "Great airline and a star Alliance member, will fly again for sure"
Cons: "I was surprised (like many other) that the ticket did not include any baggage. The cost for the baggage at the counter was more than double of the cost on the web site."
Pros: "This was fine."
Cons: "Didnt have too much time for flight change.There should be separate control scaners for ppl that are changing flights."
Cons: "The boarding gets extremely hectic. When we were getting on our flight they kept us in a hot bus for 15 minutes before letting us out to board the plane. It's also very difficult to get someone from customer services to help - they seem to pass the buck to someone else always and you're left running in circles."
Pros: "It was fine"
Cons: "Staff is rude. We are the paying customer"
Pros: "Flight attendants were really nice, seats on a plane were comfortable and the views from the plane were amazing"
Pros: "Border and de boarding front and back of the plane"
Pros: "Crew were very helpful and courteous"
Cons: "We arrived 45 minutes late to destination."
Pros: "The flight crew were very friendly and gorgeous!! And short flights!!"
Cons: "The boarding process was a little unorganized."
Cons: "No drink at the flight"
Pros: "Nothing!!! I wait for 21 hours in the airport for a 45 minutes flight!!!!!!!!!"
Cons: "We lost a day and all the expenses such as tours, hotels, etc. that we payed before and nothing was covered by the airline, we were just offered to get our money back from the flight but they never gave us a solution. Some of the people in AEGEAN airlines were extremely rude and had no empathy for us, it was an awful day!!! because we had no sleep cause we where there at 2 am in the morning cause the flight was at 5:15 and we did that because we wanted to be for the whole day in santorini so you can imagine how frustrating and upset we were, they just gave us a snak for 6.50 Euro and 10 hours later We literalaly had to figth for our Food, We will apriciate if youu can do something about it or get us a refound, we where 3 people: ana Marrufo, Estefani Escoffie and pamela Ramayo"
Pros: "The seats were nice leather, but thin."
Cons: "No leg room. Very late departing"
Pros: "The crew were very pleasant mannered, and efficient. They had only 30 minutes and they gave us a cookie, some candy, collected the trash, all very efficiently and kindly."
Pros: "The same wonderful Greek hospitality you're love on a plane. Smooth passage through security, smooth boarding process, and alight atmosphere on board. American airlines should take notes."
Cons: "Rough flight and bad landing"
Pros: "Super friendly flight attendants."
Cons: "The hardest landing I have ever experienced. A little scary!!!"
Cons: "Had a 8 hour delay because we mssed our flight because you let our luggage."
Pros: "On a 40 min flight, they actually passed out a snack. Boarding was good even though we didn't have a gate and had to be bussed."
Cons: "Our flight was delayed. They made an announcement about it in Greek, and either didin'r repeat it in English, or the words were so unintelligible I thought it was Greek."
Pros: "Friendly crew"
Cons: "Deplaning onto a bus for a 30 meter walk was ridiculous when it could be walked easily."
Pros: "They were on time, got us there early and provided a snack even thought we were only in the air 30 minutes."
Pros: "Snack was very good. Attendants helpful and pleasant"
Airlines flying from Scotland to Santorini (Thira) have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Scotland to Santorini (Thira)
Masks required on board, masks provided on flights from Scotland to Santorini (Thira)
Social distancing seating
Middle seats unavailable to book on flights from Scotland to Santorini (Thira)
Testing for antibodies, testing for symptoms for flights from Scotland to Santorini (Thira)
Waiving of change fees. Search flexible flights from Scotland to Santorini (Thira)