The return was painful because of the flight that was canceled. Nobody was able to help us out. It took hours and a lot of walking on two different airports to get a new flight
Delay more than hour created pressure to catch the connecting flight
I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
The seats were so close together, when the man in front of me put his seat back, the screen in front of me was 9 inches from my face. There is no way to lean forward if I needed to pick something up. It was pretty uncomfortable for a ten hour flight. I was very surprised.
The food was good. Most the staff was pleasant. The flight would be drastically improved with WiFi on a long international flight.
The whole experience was positive. Crew very friendly and helpful. Very greedy with pre-seat allocation. Web site too complicated
Each flight we took was late with little or no updates or information.
Swiss airline do not allow online check-in before 24 hrs, this is very inconvenient to us. I tried many ways such as booking code(6 numbers) or 13 booking numbers , neither of them work, Lufthansa is better which allow us to check in even before 30 hrs, so we can assign our seats( not many people want spend extra money to assign seats on top of airfare which is already spent.)
Clean, efficient and quick response time when we missed our connecting flight.
When I needed to get my bag off of the plane so that I could take a train because the connection was 4 hours later, they took 2 hours to take my bag off making me take the train and miss my flight simultaneously. The seat size on the plane is too small for an average aged woman let alone a middle-aged man. It's unacceptable and I will not fly Boeing again.
No choice of food. Needed to pay more even for a can of coke!!!
The seats have no legroom. I was bruised on my knees for having them pressed up against the seat in front of me. Then I got food poisoning from the special meal I ordered. Pretty horrible all around.
I liked the free wifi in business class and the food and beverages.
I love it the scandavians know hospitality travel and are very friendly peopu
Food could have been better. My pasta was microwaved into a solid block. Inedible.
OK experience except for the fact that I had to pay $100 for one checked in bag in Amsterdam, while it was supposed to be free like it was on the flight from LAX to AMS. I want SAS to reimburse me for this!
SAS is very good at service, the lounge was great, and flights were on time. Boarding is fast and efficient!
No TV screen, free WiFi or power outlets, but seats were comfortable, food and drinks were great, service was awesome!
Boarding required going up and down the stairs with your carryon bags which wasn’t an issue for us but would be quite challenging for elderly people, or anyone with mobility issues.
You changed our seats without letting us know. We booked two seats on the side of the plane including an aisle, but you ended up putting us in between two other people in the middle of the plane. My husband is 6' 6" and I'm 5' 11", so we need an aisle seat. We were able to move thankfully because the flight wasn't full, but I had to ask the stewardess. You also didn't give us a meal for several hours on the return flight, and it wasn't great (toast with olive/cheese). Finally, you lost our checked bags in Copenhagen so we had to wait an hour after we arrived before we realized they weren't coming. We put in a claim so hopefully we'll still get them.
